Response from Angelie Abratiguin of SyncApps
Thanks for the feedback and we are happy to hear that the platform is meeting your needs for integration.
Our Help Center & Email Support is 100% FREE and 24/7 with Live Chat & Phone being scheduled.
Why We Don't Have Instant Phone Support?
SyncApps limits support to online means due to a few reasons, but mostly that integration issues can range from super easy to off the charts hard to solve. Deciding which type via phone or chat is tricky unless we get some much-needed information up front as we might have to involve multiple teams to get you the answers you need.
Not very ideal for instant phone support right.
Online support and scheduled phone calls help keep SyncApps priced for small businesses, nonprofits, to even large enterprises, and keeps our Engineers busy building and maintaining the best iPaaS features for subscribers just like you.
Online support also helps our multiple teams, from Engineering to Tier I, II & III Support, get the details needed to solve a given integration issue. Depending on the severity of the problem, our team will get you to the right resources like our easy to read Help Desk articles, How-To videos, or schedule a call to get your integration questions answered or problems solved so that your organization does not miss a beat integrating your organization’s lifeblood, your data.
I hope in the future if you hit a wall that you reach out to our 24/7 support to help in any way since it is 100% free and we strive to make sure your integration is on track.