--- title: SurveyMonkey Reviews meta_title: 'SurveyMonkey Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 23863 reviews by the users' company size, role or industry to find out how SurveyMonkey works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 23863 scale: '5' date_modified: '2026-07-25' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # SurveyMonkey Reviews **Vendor:** SurveyMonkey **Category:** [Survey Software](https://www.g2.com/categories/survey) **Average Rating:** 4.4/5.0 **Total Reviews:** 23,863 ## About SurveyMonkey SurveyMonkey is the world’s most popular platform for surveys and forms, built for business and loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-assisted technology, it’s like having a team of expert researchers right at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at http://surveymonkey.com. ## SurveyMonkey Pros & Cons **What users like:** - Users value the **ease of use** of SurveyMonkey, finding it simple and quick to create surveys effortlessly. (376 reviews) - Users love the **ease of creation** with SurveyMonkey, allowing quick and intuitive survey building without technical skills. (171 reviews) - Users find SurveyMonkey's **intuitive design** makes creating surveys straightforward and user-friendly, enhancing their experience. (121 reviews) - Users value the **simplicity of SurveyMonkey** , appreciating its ease of creating and analyzing surveys without technical skills. (114 reviews) - Users find SurveyMonkey **easy to use** , appreciating its free basic features and effective feedback collection. (96 reviews) - Users appreciate the **easy setup** of SurveyMonkey, allowing for a seamless account creation experience with Gmail. (89 reviews) - Users love the **handy pre-built templates** of SurveyMonkey, which simplify survey design and enhance analysis efficiency. (88 reviews) - Features (86 reviews) - Efficiency (82 reviews) - Customer Support (73 reviews) **What users dislike:** - Users find **SurveyMonkey to be expensive** , especially when seeking customization and more robust features beyond the basics. (116 reviews) - Users find the **limitations in the free plan** restrictive, hindering value and necessitating an upgrade for advanced features. (91 reviews) - Users find **survey issues** with outdated workflows and limited customization options that hinder the overall experience. (79 reviews) - Users find the **limited features** in SurveyMonkey's free and lower-tier plans restrict their ability to gain insights. (70 reviews) - Users feel the **limited customization options** in SurveyMonkey restrict their ability to create effective surveys. (62 reviews) - Restrictions (46 reviews) - Users are disappointed by the **missing features** in SurveyMonkey, limiting customization and accessibility for their surveys. (37 reviews) - Limited Questions (35 reviews) - Users feel the **limited options** in SurveyMonkey restrict their survey designs and response visibility significantly. (33 reviews) - Not Intuitive (33 reviews) ## SurveyMonkey Reviews ### 1. Integrations with other tools that make a difference **Rating:** 4.5/5.0 stars **Reviewed by:** Michelle H. | Analista de Business Intelligence, Religious Institutions, Enterprise (> 1000 emp.) **Reviewed Date:** July 21, 2026 **What do you like best about SurveyMonkey?** The possibility of integrating with other tools **What do you dislike about SurveyMonkey?** The price to acquire the Enterprise is quite high **What problems is SurveyMonkey solving and how is that benefiting you?** The speed with which I can get the results of a research project ### 2. Automated Data Collection That Tracks Multiple Sources Effortlessly **Rating:** 4.5/5.0 stars **Reviewed by:** Andrea B. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about SurveyMonkey?** It’s a good way to collect data through automation and different collectors, which helps track information from multiple sources. **What do you dislike about SurveyMonkey?** In my version the sender is myname@surveymonkey.com **What problems is SurveyMonkey solving and how is that benefiting you?** Easy to Analyse data for basic survey ### 3. Fast, Beginner-Friendly Surveys with a Great Drag-and-Drop Editor **Rating:** 4.5/5.0 stars **Reviewed by:** Amir M. | Lead building operator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2026 **What do you like best about SurveyMonkey?** Drag-and-drop editor Ready-made templates for customer satisfaction, employee feedback, market research, event planning, etc. Fast to launch even if you’ve never created a survey before **What do you dislike about SurveyMonkey?** Free plan is very limited,Limited Customization, Basic-looking surveys **What problems is SurveyMonkey solving and how is that benefiting you?** helping the company to know what actually people think about company products or if they dislike it. helps to find out result quickly and generate data with proper facts ### 4. Intuitive, User-Friendly Surveys with Easy Embedding and Access Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about SurveyMonkey?** it's intuitive, user friendly and make it easy to analyse results. I like that you can embed it, and can even see where people are accessing the survey from, to help with campaign strategies. **What do you dislike about SurveyMonkey?** I don't really have anything I can think of that I dislike **What problems is SurveyMonkey solving and how is that benefiting you?** it helps with quantative and qualitative analyses of health programs. We use it for online learning feedback, staff surveys, gap analysis, consumer survey, everything ### 5. A Very Good and Easy Tool for Surveys Reports **Rating:** 4.5/5.0 stars **Reviewed by:** Akansha S. | Student, Education Management, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2025 **What do you like best about SurveyMonkey?** I appreciate how easy SurveyMonkey makes it to create surveys. The available templates are especially useful for getting started quickly. For my work, it's great to be able to collect feedback from many people in a short amount of time. I also find the reports with charts straightforward and easy to interpret. **What do you dislike about SurveyMonkey?** The free version has significant limitations. If you receive a large number of responses, you won't be able to view them all. Accessing additional useful features requires payment, and the cost feels somewhat high for smaller projects. I really wish the free plan offered more options. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey has made it much easier for my business to gather feedback from a large number of customers quickly. In the past, it was difficult to understand our customers' opinions. Now, we can create surveys and receive responses in a short amount of time. This process allows us to identify areas for improvement. With real data from our customers, we are able to make more informed decisions. ### 6. Customizable Surveys with Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Chris C. | Human Resources Payroll Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2025 **What do you like best about SurveyMonkey?** I like that SurveyMonkey is totally customizable and easy to change a survey when you want to. I also love that the survey can be sent to a bunch of people all at once, and there's the ability to see reports of grouped or individual results. Survey customization is the most important feature for me. **What do you dislike about SurveyMonkey?** The biggest improvement would be allowing more than two IP addresses to access an account without having to kick someone else out. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey lets us easily gather feedback from former employees to improve, with customizable surveys that can be sent widely and reports for grouped or individual results. ### 7. Flexible Survey Customization with Handy Templates **Rating:** 4.0/5.0 stars **Reviewed by:** Sophie A. | HR Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2026 **What do you like best about SurveyMonkey?** You can customize the survey and make changes to a live survey plus there are templates to use. **What do you dislike about SurveyMonkey?** Some of the upgraded features need extra payment. **What problems is SurveyMonkey solving and how is that benefiting you?** The use of AI is beneficial. ### 8. Build with AI Makes Creating Full Surveys Incredibly Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Karan B. | Python Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2026 **What do you like best about SurveyMonkey?** I really love the fact that you can generate a full survey just by entering a short prompt by using its Build with AI feature **What do you dislike about SurveyMonkey?** As an individual or as a small business, its pricing is a bit on the higher side **What problems is SurveyMonkey solving and how is that benefiting you?** It helps getting rid of the writer's block which is very common these days. Also it helps by simplifying complex data ### 9. Flexible, Reliable Tool for Assessing People’s Feelings **Rating:** 4.0/5.0 stars **Reviewed by:** Matt G. | Chief Administrative Officer (CAO), Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2026 **What do you like best about SurveyMonkey?** very flexible and reliable. Super good for assessing peoples feelings on things. **What do you dislike about SurveyMonkey?** Limited ability to do ranking profiles. Also, the name is jokey and unprofessional. **What problems is SurveyMonkey solving and how is that benefiting you?** Gauging the interests of residents, businesses, and elected officials and staff. ### 10. SurveyMonkey Makes Employee and Organization Evaluation Data Easy to Access **Rating:** 5.0/5.0 stars **Reviewed by:** Angie J. | Administrative Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2026 **What do you like best about SurveyMonkey?** SurveyMonkey makes it easy to access data for evaluations on employees and votes from organizations around the company. **What do you dislike about SurveyMonkey?** Sometimes, its hard to get questions in the sequence you would like them to be. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey is great when we take polls for all 600+ employees. It also makes creating and answering surveys easy. Its easy to answer and easy to obtain the answers. ### 11. Effortless Survey Creation with Some Restrictions **Rating:** 4.0/5.0 stars **Reviewed by:** khushi a. **Reviewed Date:** January 31, 2026 **What do you like best about SurveyMonkey?** I like how simple and fast SurveyMonkey makes creating surveys, collecting responses, and analyzing results. The interface is easy to use with ready-made templates and good question types, saving time and helping turn feedback into useful insights quickly. The variety of question types like MCQs, ratings, scales, and open-ended questions makes collecting data straightforward, and the clear reports facilitate easy analysis. The initial setup was quite easy, and the interface was simple enough for the whole team to start using it quickly without much training. **What do you dislike about SurveyMonkey?** One thing that could be improved in SurveyMonkey is the limitation in the free version, like restricted questions and responses. Some advanced features such as customization, logic branching, and detailed exports are locked behind paid plans, which can feel restrictive. Also, the design options are a bit basic, and the interface can sometimes feel cluttered when working on larger surveys. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey helps me easily collect, manage, and analyze feedback or data in one place. It makes creating surveys fast with simple steps, uses ready-made templates, offers good question types, and provides clear reports, saving time and turning feedback into useful insights quickly. ### 12. A good service to gather information **Rating:** 4.5/5.0 stars **Reviewed by:** Abhishek R. | Area Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2022 **What do you like best about SurveyMonkey?** Scoring of services that customer liked. **What do you dislike about SurveyMonkey?** Nothing much any suggestions right now I can say. **What problems is SurveyMonkey solving and how is that benefiting you?** There is no big difference between Google forms and survey monkey. Survey monkey is easy to understand and operate. ### 13. Easy Data Export and Custom Branding **Rating:** 4.5/5.0 stars **Reviewed by:** Savannah S. | Operations Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about SurveyMonkey?** Ease of exporting data & customization to look branded **What do you dislike about SurveyMonkey?** settings do not always work for example logic assinged to question fails often **What problems is SurveyMonkey solving and how is that benefiting you?** helps me contact customers and let them be honest ### 14. Easy Survey Creation and Insightful Results Analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2026 **What do you like best about SurveyMonkey?** It’s very easy to create surveys and analyze the results. There are easy to use logic questions and many ways to customize the survey for appearance and questions. **What do you dislike about SurveyMonkey?** I think there is room for further customization options. I would also like the ability to customize the exports. **What problems is SurveyMonkey solving and how is that benefiting you?** Mostly I use it to collect contest entries and award submissions. It’s nice that no account is needed for the submitters. ### 15. Empowers Employee Feedback with Ease and Trust **Rating:** 5.0/5.0 stars **Reviewed by:** Meyahna C. | Analytic Case Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2026 **What do you like best about SurveyMonkey?** I like that SurveyMonkey gives people a voice to be able to express themselves, especially those who may be afraid to speak their minds openly. It allows employees to be open and anonymous if they would like, so they can trust me and feel safe speaking frankly about their needs. I can gain insight on what my employees are thinking and feeling and the climate of the work environment, which I use to better my business. It's also very easy to set up. **What do you dislike about SurveyMonkey?** I don’t have any dislikes. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey allows employees to be open and anonymous, helping them feel safe to speak frankly about their needs. I gain insights on what employees are thinking and feeling, which informs me about the work environment and helps improve my business. ### 16. User-Friendly Platform for Gathering Program and Project Insights **Rating:** 3.5/5.0 stars **Reviewed by:** Samaris O. V. | project director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2026 **What do you like best about SurveyMonkey?** A user-friendly platform that allows users to gather useful information about the programs and projects being carried out. **What do you dislike about SurveyMonkey?** some accessibility limitations for participants **What problems is SurveyMonkey solving and how is that benefiting you?** gather feedback and information from participants ### 17. User-Friendly but Costly for Small Teams **Rating:** 2.5/5.0 stars **Reviewed by:** Jenni M. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2026 **What do you like best about SurveyMonkey?** I like that SurveyMonkey is user-friendly and how the data are displayed. It makes it really easy to see the data and how the data are distributed. **What do you dislike about SurveyMonkey?** I don't like the cost. It seems like quite a high cost for what I use it for. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey provides a mechanism to collect data from my clients and makes it easy to see how the data are distributed. ### 18. Intuitive and Efficient, but Advanced Features Locked Behind Higher Tiers **Rating:** 4.5/5.0 stars **Reviewed by:** Davide C. | Head of Sales, Consulting, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about SurveyMonkey?** SurveyMonkey is very intuitive and easy to use, even for people with no technical background. Creating surveys, polls, or feedback forms takes only a few minutes thanks to its wide range of templates and question types. The analytics and reporting features are straightforward — you can quickly visualize results, export data, and share insights with stakeholders. It’s also great for automating customer or employee feedback loops, and integrations with tools like Slack, Salesforce, and Microsoft Teams make the workflow seamless. **What do you dislike about SurveyMonkey?** Some advanced customization options (like complex logic, branding, or data segmentation) are only available in higher-tier plans. The reporting dashboards could be more flexible for deep data analysis, and exporting to Excel or Power BI sometimes requires manual adjustments. Additionally, response collection limits on lower plans can be restrictive for large organizations or recurring surveys. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey helps us gather structured feedback from customers, employees, and partners in a simple and scalable way. Before using it, we relied on manual forms and spreadsheets, which made data collection inconsistent and time-consuming. Now, we can launch surveys in minutes, track response rates in real time, and analyze results with built-in reporting tools. This has improved how we measure satisfaction, identify areas for improvement, and make data-driven decisions. Automating recurring surveys has also saved time and ensured we maintain a consistent pulse on customer and employee sentiment. ### 19. Love the new feature added, but still a little expensive **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2022 **What do you like best about SurveyMonkey?** AI based question answers to create a survey is a feature that I really enjoy using. I also have started using the claude integration to analyse the results. It is good but still lacks some analytical knowhow which needs separate prompting. I also the like the new navigation bar, makes it easier to track progress. **What do you dislike about SurveyMonkey?** Pricing is still high compared with newer alternatives. Please add more customization and AI based templating and layouts for more customized look to the surveys. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey is a really good surveying platform for small businesses. It helps collect user feedback/greivances with ease. Also makes it easy to collect data related to your business/product. ### 20. Survey Monkey’s Intuitive UI and Customisable Questions **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2026 **What do you like best about SurveyMonkey?** Survey Monkey: I like the user interface and the customisable questions, and I find it helpful that it’s based on the question data provided. **What do you dislike about SurveyMonkey?** One thing I dislike about SurveyMonkey is the free plan it offers. I think the free version should provide more value for users. **What problems is SurveyMonkey solving and how is that benefiting you?** Survey Mami solves the problem of collecting data from users. How would it be beneficial to me? It helps with data analysis after the data is collected: it can analyze the data and give me the results, instead of me doing the work manually. That way, I can get what I need more easily. ### 21. From Simple Polls to Deep Data: A Complete Survey Solution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** July 23, 2026 **What do you like best about SurveyMonkey?** It covers practically every survey topic that comes to mind. I can find almost everything there **What do you dislike about SurveyMonkey?** The pre-screening process is long and tedious, and it takes a lot of time even when you don’t end up getting to fill out a survey. **What problems is SurveyMonkey solving and how is that benefiting you?** I like sharing my opinion about the products I use (thank you g2), and it lets me do exactly that. ### 22. User-Friendly Survey Design with Fast, Presentation-Ready Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Burcu A. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2026 **What do you like best about SurveyMonkey?** The designing process is very user friendly. Time is very important for me and therefore I can easily create surveys, access the results. Moreover, we can directly use the analysis in our presentations, etc. **What do you dislike about SurveyMonkey?** I have never encountered anything I do not like. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey enables us to collect and analyze stakeholder feedback efficiently, supporting data-driven decision-making, accreditation requirements, and continuous improvement across our academic programs. ### 23. SurveyMonkey Makes Creating and Answering Surveys Simple **Rating:** 4.0/5.0 stars **Reviewed by:** Ishan P. | Strategy, Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2026 **What do you like best about SurveyMonkey?** Survey monkey helps us create surveys that are easy to answer. The interface is designed in a way that makes it simple for end users to navigate and express their thoughts clearly. **What do you dislike about SurveyMonkey?** It would be helpful if it had an agentic AI built in for the people answering questions, so it could help them guide users and navigate more clearly. **What problems is SurveyMonkey solving and how is that benefiting you?** We use Survey Monkey for large-sample market research. Its wide reach and broad acceptability, along with a clear, easy-to-use interface, help us connect with and reach our target audience. ### 24. Legacy Survey Platform Gets AI Upgrade **Rating:** 4.0/5.0 stars **Reviewed by:** Sam H. | Pastor Student Ministry, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2025 **What do you like best about SurveyMonkey?** I love that they have integrated an MCP with Claude so that I can build surveys, review insights, and dissect the data all within my conversation with Claude. **What do you dislike about SurveyMonkey?** This is still the case. The pricing is the primary thing that makes Survey Monkey not usable to the full extent for me. **What problems is SurveyMonkey solving and how is that benefiting you?** Collecting data from end users after they complete a task or project. It's helpful to garner feedback from participants. ### 25. clear and intuitive surveys **Rating:** 5.0/5.0 stars **Reviewed by:** Frank C. | VIP Team Leader , Events Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2025 **What do you like best about SurveyMonkey?** It is a tool that helps you make quick and intuitive surveys. **What do you dislike about SurveyMonkey?** Keep implementing AI (which I know you are doing) **What problems is SurveyMonkey solving and how is that benefiting you?** it is very easy to make surveys and even have images of the responses ### 26. Industry-Relevant Answers That Matter **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about SurveyMonkey?** Being able to get answers to questions about topics that are important to our industry. **What do you dislike about SurveyMonkey?** Notifications are not very reliable, I do not always receive them. **What problems is SurveyMonkey solving and how is that benefiting you?** It is getting us valuable data that we struggled to gather previously. It helps us to make more informed decisions on what will benefit our users and user community. It helps us reach those that otherwise would not engage. ### 27. Easy Survey Setup and Analysis, but Pricing Limits Advanced Features **Rating:** 3.0/5.0 stars **Reviewed by:** Anurag D. | Freelance Web Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2026 **What do you like best about SurveyMonkey?** SurveyMonkey is very easy to use and quick to set up surveys. It provides many ready-made templates, useful question types, and clear result analysis. The platform helps me collect responses efficiently and export data easily for further use. It also integrates well with other tools and saves time compared to manual data collection. **What do you dislike about SurveyMonkey?** The biggest drawback is the pricing, as many advanced features are locked behind paid plans. The free version has limited customization and response limits. Sometimes the interface feels cluttered, and advanced logic or branding options are not very flexible for small users. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey helps me collect feedback and opinions from users in a structured and organized way. It solves the problem of manual data collection and analysis by providing automated reports and charts. This helps me make better decisions based on real data and improves efficiency in research and feedback collection. ### 28. Easy-to-Use Surveys with Great UX and Flexible Logic **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca Elaine S. | Content Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about SurveyMonkey?** It’s easy to create surveys, including adding logic when needed. The UX is good, and overall it’s straightforward and easy to use. **What do you dislike about SurveyMonkey?** I wish all the features were free, but there isn’t anything in particular that I dislike. **What problems is SurveyMonkey solving and how is that benefiting you?** It’s easy to gather first-party data. Not only can you create and design surveys, but they also offer datasets and research segments to send them out to. ### 29. Easy-to-Create Surveys with Powerful Features and Insightful Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2026 **What do you like best about SurveyMonkey?** The surveys are easy to create, the surveys have alot of features, and the reports are easy and do a lot of analysis **What do you dislike about SurveyMonkey?** The surveys themselves are not very nice looking, it would be great if there was more features to make them look better **What problems is SurveyMonkey solving and how is that benefiting you?** I use it for many aspects, mainly it is all data collection, interviews, scorecards, outcome, applications ### 30. Approachable Platform with Great Analytics, Needs More Customization **Rating:** 4.0/5.0 stars **Reviewed by:** Austin D. | Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about SurveyMonkey?** I really like SurveyMonkey for its user experience; it's a very easy, approachable platform that makes it easy to learn about our audience and conduct market research. The customization options and easy analytics are also features I appreciate. Additionally, the approachable nature of the initial setup is one of my favorite things about the product. **What do you dislike about SurveyMonkey?** While they allow for some customization, we can't really 'make it ours'. Additional code on the backend for us to create templates, rather than succumbing to their pre made designs. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey helps us understand our audience and what they want. It's easy to use for market research, with great customization options and easy analytics. ### 31. Easy to Use and Reliable for Long-Time Survey Monkey Users **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2026 **What do you like best about SurveyMonkey?** It’s easy to use, and I’ve been working with Survey Monkey for many years. **What do you dislike about SurveyMonkey?** Help services: there are some very good agents, but there are others who seem like they just want to answer the question and not really help. Sometimes they respond with anything, and I end up having to repeat the problem many times. **What problems is SurveyMonkey solving and how is that benefiting you?** To get answers online. ### 32. User-Friendly, Quick, and Easily Accessible **Rating:** 4.5/5.0 stars **Reviewed by:** JESSIE M. | Education Program Evaluation Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2026 **What do you like best about SurveyMonkey?** It’s user-friendly, quick, and accessible. **What do you dislike about SurveyMonkey?** The templates are easy to use, but they can sometimes feel a bit restrictive. The options for custom branding and layout are also fairly limited. **What problems is SurveyMonkey solving and how is that benefiting you?** Gathering feedback from large groups is straightforward. You can collect responses from dozens or even thousands of people all in one place, which makes it easier to keep everything organized. ### 33. Beautiful Real-Time Engagement Tracking and Rich Feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** July 14, 2026 **What do you like best about SurveyMonkey?** Our ability to track engagement in real time is beautiful. It helps us reach different stakeholders and gather rich feedback. **What do you dislike about SurveyMonkey?** To get support for small items, we must wait for SurveyMonkey to email us. We are not at their tier where we can get phone support. **What problems is SurveyMonkey solving and how is that benefiting you?** The problem of communication and engagement is a very important problem. This is what SurveyMonkey is tackling. ### 34. Essential Resource for Marketing Research **Rating:** 4.5/5.0 stars **Reviewed by:** Denise M. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about SurveyMonkey?** I like the way I am able to create custom designed surveys to gather information we need to research data. SurveyMonkey has been the most effective resource for reaching out to get instant access to information from our clients. It's such a timesaver to use SurveyMonkey for marketing research. We really like being able to use the free version of SurveyMonkey, and the paid version is worth the investment for additional features. We were able to easily set up our first SurveyMonkey survey within moments. **What do you dislike about SurveyMonkey?** I would like additional features to be added to the free version. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey helps us reach our audience to understand their needs and interests. I enjoy creating custom surveys and accessing information instantly, making it a timesaver for marketing research. ### 35. Effortless Surveys with Seamless Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Fernando C. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2026 **What do you like best about SurveyMonkey?** I love how SurveyMonkey integrates well within our environment and can send out emails, which is great for getting feedback after our meetings. The automations reduce manual work for our team, and love the integrations with MS Teams and workflows like Power Automate for survey delivery. It's so easy to create surveys, and the suggestions for questions are fantastic. The product's ease of use allows my team to use it every day. The setup was really easy with clear instructions. **What do you dislike about SurveyMonkey?** There are times when there are timeouts within the console. Multi people editing at the same time is not smooth when editing a survey, that definitely needs improvement. **What problems is SurveyMonkey solving and how is that benefiting you?** I use SurveyMonkey for employee feedback after meetings. It integrates well, automates processes, and makes survey creation easy for us. I love its suggestions for questions and integration with MS Teams and workflows like Power Automate. ### 36. Simple, Easy-to-Use Program That Just Works **Rating:** 5.0/5.0 stars **Reviewed by:** Jul . | Project Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about SurveyMonkey?** The facility and simplicity of the program. **What do you dislike about SurveyMonkey?** Not being able to conduct statistical analyses. **What problems is SurveyMonkey solving and how is that benefiting you?** Having a central system that works and is easy to use. ### 37. Effortless Survey Creation to seek independent & open-ended feedback, and Fast Analysis **Rating:** 4.5/5.0 stars **Reviewed by:** Badi uz Zaman Q. | Chief Financial Officer, Investment Management, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about SurveyMonkey?** It is a reliable and efficient survey platform that makes it easy to design, distribute, and analyze feedback. Its templates, features, and reporting tools save time and help generate clear insights. **What do you dislike about SurveyMonkey?** The platform is simple to use and practical, and nothing to dislike **What problems is SurveyMonkey solving and how is that benefiting you?** It helped to conduct surveys within the team and receive anonymous feedback. This helps in understanding the problems, and receiving helpful suggestions. The anonymous feature is very good for getting independent and open-ended feedback from targets. ### 38. Easy to Use with Plenty of Question Type Options **Rating:** 4.0/5.0 stars **Reviewed by:** Rachel P. | Sr. Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 15, 2026 **What do you like best about SurveyMonkey?** Ease of use. There are many different question type options. **What do you dislike about SurveyMonkey?** It is another program we have to add to our tech stack, rather than having a robust survey builder in our existing resources. **What problems is SurveyMonkey solving and how is that benefiting you?** Surveys for employees, clients and prospects. ### 39. Easy to use for business & personal **Rating:** 4.5/5.0 stars **Reviewed by:** Jenny U. | Senior Community Trust & Safety Manager, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2023 **What do you like best about SurveyMonkey?** Their Support team has been a big help with creating solutions to problems we find. **What do you dislike about SurveyMonkey?** There are limitations surrounding design & text placement. If you would like to add your own code, like HTML or CSS, then it might be better to use a different platform. **What problems is SurveyMonkey solving and how is that benefiting you?** I need to survey clients on their experiences with our own platform, & SurveyMonkey allows me to do this quickly. ### 40. Keeps Contacts Organized and Makes Customer Follow-Ups Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Adam T. | CSM, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about SurveyMonkey?** It organizes all of my contacts and customers. It allows me to keep in touch without having to press them on an issue. It sets proper limits to reaching out to a customer while also getting important information from them. **What do you dislike about SurveyMonkey?** I have encountered situations where my emails or surveys are blocked by customers. This is usually on the side of the client, but it is annoying that there are not better preventative measures to let the emails get through. **What problems is SurveyMonkey solving and how is that benefiting you?** We are learning a great deal about how our customers feel about our product, and understanding their support and promotion of our services. ### 41. SurveyMonkey Is User-Friendly for Creating Surveys **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2026 **What do you like best about SurveyMonkey?** I find SurveyMonkey user friendly. I have created several surveys for both my company and for Board Members. **What do you dislike about SurveyMonkey?** In my last survey, I wanted to personalize the numbers of each question in sections restarting from 1, but the only way was to start each section on a new page. **What problems is SurveyMonkey solving and how is that benefiting you?** SurveyMonkey is helping me get a vision from employees and Board Members. ### 42. Intuitive Survey Tool with Room for Data Analysis Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Cassandra Ward C. **Reviewed Date:** January 15, 2026 **What do you like best about SurveyMonkey?** I like SurveyMonkey for its ease of use, which makes it simple to design and distribute survey instruments and manage data. I also enjoy the capability to see preliminary results as responses come in, which includes the handy feature of applying filters. Additionally, the initial setup of SurveyMonkey was very easy for me. **What do you dislike about SurveyMonkey?** I find the need for greater ability to change formatting and design a bit limiting. Also, I wish there was a better way to see and manipulate entire datasets for presentation purposes without having to export the data to other software like Excel. Additionally, I think there could be better tools for designing charts and graphs directly within SurveyMonkey for presentations. It would be great if it fostered a space to collect, enter, analyze, and report data from surveys all in one place. **What problems is SurveyMonkey solving and how is that benefiting you?** I use SurveyMonkey to design and distribute surveys and store data. I like its ease of use and ability to see preliminary results with filters as responses come in. ### 43. Survey monkey - Easy & Efficient for Quick Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Akshay G. | Product Development Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2026 **What do you like best about SurveyMonkey?** I like it for its user-friendly interface, extensive template library, powerful customization options (including AI), and strong data analysis tools. It makes it easy for anyone to create effective surveys, gather honest feedback, and turn the data into useful insights. **What do you dislike about SurveyMonkey?** Many reviews tend to focus on pricing, describing it as expensive and noting that key features are locked behind higher-tier plans. They also mention a limited free plan, along with customization and integration options that feel restrictive. Another common point is a clunky UI/UX, especially when trying to handle more complex tasks. On top of that, people often express frustration with data export—for instance, having to manage separate files for different question types. Combined with features that can feel outdated compared to newer competitors, these drawbacks may make the overall experience less intuitive and leave users feeling frustrated. **What problems is SurveyMonkey solving and how is that benefiting you?** It helps me efficiently collect, analyze, and act on feedback and data from different audiences—something that used to be manual and time-consuming with traditional paper-based methods. ### 44. Easy-to-Use Survey Tool for Personal and Work Use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about SurveyMonkey?** It is easy to use, even I don't have IT experience, i use it personally and at work to create surveys. I like also the ready templates and the dashboard are easy. also the sharing links and the reporting are very good and easy to use **What do you dislike about SurveyMonkey?** The price for advanced options are high for me and for small companies. There is some limitation in the customization features, I need to pay more to get some simple features , let say adding my own logo is just a simple step you can add it for starting package. also the limit number of response in the free plan, if you can increase it **What problems is SurveyMonkey solving and how is that benefiting you?** for my clients, i like to get their feedback on certain events or activities so I use SurveyMonkey to collect these data, which become simple and easy for me to analyze ### 45. Effortless Survey Creation with Intuitive Design and Powerful Reporting **Rating:** 4.0/5.0 stars **Reviewed by:** Liliana N. | Manager, Talent and Organizational Development, Aviation & Aerospace, Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about SurveyMonkey?** I mainly love SurveyMonkey's intuitive design that allows quick survey creation. We can tailor questions, add our company logo, and use all the features as a team. The tools to visualize data are very intuitive too. From all our surveys, we're also able to use various reports, customize the graphs and present them to our executive team. **What do you dislike about SurveyMonkey?** Their customer service was not very helpful. I only used it once so this might not be representative of everyone's experience, but I did not appreciate the way it's handled. As a client, you have to go through an AI chatbot before being able to exchange emails with actual people. It would also be great to have a way to put the same survey in different languages (users being able to choose their language within one survey) instead of making separate surveys in different languages. Being a global company, this feature would help us a lot. **What problems is SurveyMonkey solving and how is that benefiting you?** We mainly use it to make reaction surveys for workshops and webinars, feedback surveys for events and services, exit surveys, and opinion and data collection from employees or external stakeholders. ### 46. Easy Setup, Solid Integrations, and Effortless Feedback Collection **Rating:** 4.0/5.0 stars **Reviewed by:** Taleisha B. | Global Publisher Development Executive, Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about SurveyMonkey?** Super easy to use and quick to set up, and it makes gathering feedback painless. The templates are good, the integrations are solid, and the data is easy to pull out and turn into something useful. **What do you dislike about SurveyMonkey?** The free version is pretty limited, and the pricing jumps quickly. Some genuinely useful features are locked behind the higher tiers, and the customization and reporting options can feel a bit basic. **What problems is SurveyMonkey solving and how is that benefiting you?** Solves quick feedback collection without overthinking it. Easy surveys, decent data, and helps me get clear insights fast without chasing people or stitching results together manually. ### 47. Efficient Data Collection and Analysis Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Paula O. | Associate Medical Director, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2026 **What do you like best about SurveyMonkey?** I like the data collection and analysis features of SurveyMonkey. It allows me to capture multiple thoughts, ideas, and suggestions from a larger group without having to make individual contacts. The setup was very easy. **What do you dislike about SurveyMonkey?** Nothing **What problems is SurveyMonkey solving and how is that benefiting you?** I use SurveyMonkey to capture multiple thoughts, ideas, and suggestions from a larger group without having to make individual contacts. ### 48. SurveyMonkey, the best surveying solution for corporate by providing ways to make forms interactive **Rating:** 4.5/5.0 stars **Reviewed by:** Bindiya S. | Research Software engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2025 **What do you like best about SurveyMonkey?** More intuitive form creation than Google forms and micro soft forms. The various ways, additional Javascript can be added helps in refining the form aesthetics for our end consumers and clients. Customer support has always been helpful in any requirements, and we can easily train new Joinees in the team to use it for polling purposes. **What do you dislike about SurveyMonkey?** Considering the requirements for a mid-sized company, charges are high, I think they should bring down the subscription plans to bit more affordable. **What problems is SurveyMonkey solving and how is that benefiting you?** We use Survey monkey for survey purposes: 1. Easy to make surveys with good documentation available as to how to different user inputs 2. Analytics dashboard is a great ramp up from any other providers. Responses can be seen in much intuitive way, nowhere else possible ### 49. Intuitive Real-Time Survey Editing, Even After Delivery **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2026 **What do you like best about SurveyMonkey?** With its intuitive workflow, Survey Monkey makes it easy to fine-tune surveys in real time across all users. You can also tweak your survey even after it’s been delivered. **What do you dislike about SurveyMonkey?** It would have been helpful to have a feature that lets users save their work and come back to it later, instead of being required to complete everything in a single session. **What problems is SurveyMonkey solving and how is that benefiting you?** It helps ensure all members are well informed on relevant matters in our industry, and more importantly, it helps test sales reps to make sure they know the boundaries with regards to compliance. ### 50. SurveyMonkey review **Rating:** 4.5/5.0 stars **Reviewed by:** Jack Y. C. | Chief Data Scientist, Enterprise (> 1000 emp.) **Reviewed Date:** September 27, 2022 **What do you like best about SurveyMonkey?** Easy to send new questions/surveys to the focus groups and also the quick analytics **What do you dislike about SurveyMonkey?** AI led questionnaires and interactive type questions **What problems is SurveyMonkey solving and how is that benefiting you?** Survey and any survey. ## SurveyMonkey Discussions - [What is SurveyMonkey Market Research Solutions used for?](https://www.g2.com/discussions/what-is-surveymonkey-market-research-solutions-used-for) - 3 comments, 2 upvotes - [SMS Surveys](https://www.g2.com/discussions/32420-sms-surveys) - 1 comment, 2 upvotes - [Why was survey monkey not paying any rewards to customers ?](https://www.g2.com/discussions/32078-why-was-survey-monkey-not-paying-any-rewards-to-customers) - 3 comments, 2 upvotes - [How it can be integrated with other applications such as Micrsoft Teams?](https://www.g2.com/discussions/how-it-can-be-integrated-with-other-applications-such-as-micrsoft-teams) - 9 comments, 2 upvotes - [Can Survey Monkey identify respondents?Can Survey-monkey track IP addresses?What are custom variable](https://www.g2.com/discussions/can-survey-monkey-identify-respondents-can-survey-monkey-track-ip-addresses-what-are-custom-variable) - 5 comments, 2 upvotes - [View SurveyMonkey pricing details and edition comparison](https://www.g2.com/products/surveymonkey/reviews?page=8§ion=pricing&secure%5Bexpires_at%5D=2026-07-25+20%3A10%3A44+-0500&secure%5Bsession_id%5D=83aaefee-e42e-4eaf-8678-5ab66eb2082b&secure%5Btoken%5D=4997673859e979585ca4877c35de1f308800df40094046c96f20033a03114f2f&format=llm_user) ## SurveyMonkey Integrations - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 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Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Additional Functionality** - Embedded Forms - Offline Capability - Notifications - Payments - Mobile Forms **Audience Access - Consumer Insights Platforms** - Flexible Audience Options - Customer Data Upload - Consumer Panels **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Data Collection - Consumer Insights Platforms** - Rapid Research - Quality Assurance - Mobile / Mixed Mode **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making **Analytics - Consumer Insights Platforms** - AI-Powered Insights - Qualitative Research Support - Benchmarking & Norms **Collaboration - Consumer Insights Platforms** - Dashboards & Embedded Integrations - Embeddable Reports - Shared Workspaces ## Top SurveyMonkey Alternatives - 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