SurveyMonkey Reviews & Product Details

Many of the free options are removed and placed in the pay segment. Survey Monkey is still a great tool, but for small businesses that only use the platform 2-3 times a year there isn't a great value in a pay for survey. One of the best parts of the tool was the fact that there was a free option with flexiblity. Sure you could pay to brand it or customize but I typically use it for my non-profit org and paying isn't really a good value for our group.

The additional analytics are cool but not entirely useful for my purpose. Review collected by and hosted on G2.com.

Again, removing more features creates less value. Keep stripping features and I would likely shop for a new platform or use MS Forms. Review collected by and hosted on G2.com.

Easy to set up and share curated surveys for targeted audiences or even wider more generic audiences Review collected by and hosted on G2.com.

Still feels a little outdated in the interface. It's not the easiest to see analytics from a survey in one place or multiple surveys. Would be nice to have some more dashboards and insights right up front and the ability to filter Review collected by and hosted on G2.com.

SurveyMonkey is a powerful, intuitive tool that makes it remarkably fast and seamless to build professional surveys, track real-time analytics, and manage responses on the go. However, it’s significantly held back by a restrictive free tier, aggressive subscription costs, and rigid mobile limitations that make casual or budget-conscious use frustrating. Review collected by and hosted on G2.com.

The platform lures users into creating a survey for free, but once people start filling it out, it effectively locks you out of viewing or exporting more than a tiny fraction of the responses—sometimes as few as 10. Review collected by and hosted on G2.com.

We have used SurveyMonkey for a number of years to gauge our customers' experience and compare different time periods along with custom data responses. The variety of question options is really useful, and I appreciate the estimates of completion rates and time it will take to complete. Being able to set follow-up sends is a timesaver, also! Review collected by and hosted on G2.com.

Our plan does not include some of the more robust features I would like to leverage, particularly around customer sentiment and integrations to our CRM. The price tiers jump significantly to gain additional benefits. I also wish that the exports were easier to view--I do a lot of work in Excel and have to manually adjust, as the fields don't always line up when exporting large datasets. Review collected by and hosted on G2.com.

It gathers feedback we seek from our students and collates it. Review collected by and hosted on G2.com.

Dislike that the feedback documents generated are very long. Wish there was a way to condense the information into either a small graph or at least less pages. Review collected by and hosted on G2.com.

What I like best about SurveyMonkey is how easy it is to create and share surveys. The interface is user-friendly, and the templates make it quick to get started. I also like the built-in analytics because they make it easy to understand responses and identify trends without having to do a lot of manual work. Overall, it’s a convenient and reliable tool for collecting feedback. Review collected by and hosted on G2.com.

What I dislike about SurveyMonkey is that some of the more useful features are only available with paid plans. The free version can also feel limited if you need to collect a large number of responses or want more customization options. Review collected by and hosted on G2.com.

SurveyMonkey is very helpful for creating quick surveys that are easy to set up and implement. I mainly use it for post-training satisfaction surveys, and my clients are happy with the results it delivers. The data visualization is also strong and straightforward to use. Review collected by and hosted on G2.com.

It feels a bit expensive for my particular use case, since I only run a couple of surveys per month—and sometimes I don’t run any at all. Review collected by and hosted on G2.com.

I love that SurveyMonkey allows for anonymous feedback to be collected in a consistent and structured way. It is user-friendly, it looks professional, and has robust features. The ability to apply logic to the way questions are asked and to explore results with data fragmentation is super helpful. We can look for differences in experience based on demographics or position, for example. Review collected by and hosted on G2.com.

The team features are sometimes challenging if you want to use SurveyMonkey from a variety of hardware. I'm sure this is to prevent folks from sharing logins, but it can become a challenge if you want to check results from a phone, ipad and computer. Review collected by and hosted on G2.com.

I love the built-in AI feature that lets me copy and paste what I want, and it automatically builds my survey. It saves me so much time when creating a survey, instead of having to build everything from scratch. Review collected by and hosted on G2.com.

Nothing - survey monkey has a great platform and layout, the cost is very reasonable and the features are excellent. Review collected by and hosted on G2.com.

It is very easy to create surveys, and they have a lot of great tools to help craft strong questions. The question banks that you can draw from are very helpful, and the AI assistant can cut down the time it takes to create a survey. I also appreciate the analytics- they are detailed and help draw conclusions from the data. The pricing is reasonable, and they offer not-for-profit discounts, which is much appreciated. Review collected by and hosted on G2.com.

Not a dislike, but a suggestion- perhaps integrating the ability to compare the survey answers from your organization to national benchmarks would be helpful. Review collected by and hosted on G2.com.