SurveyMonkey Reviews & Product Details

I like how easy SurveyMonkey is to use, since we can quickly create the surveys we need. I also appreciate how customizable it is: we can set up the exact sequence we want, choose whether a question is mandatory or not, and, depending on how someone answers one question, direct them to a specific part of the survey. The pricing is great for our organization and the UI/UX is easy to follow. I enjoy sharing results with team members easily as well. Review collected by and hosted on G2.com.

The Mailchimp integration isn’t sufficient for our needs. We want recipients to be able to take a survey directly within the email, and unfortunately that isn’t possible. Because of this limitation, we also can’t do truly hyper-targeted email campaigns—for example, we’re unable to target people based on how they answered a specific survey question. Review collected by and hosted on G2.com.

I like SurveyMonkey's reporting features. The graphs and the ability to adjust them to fit our needs are particularly helpful. It's also quick and easy to use, which is important to me. I appreciate how easy it is to adjust the view and then export the data for further customization in PowerPoint or Canva. SurveyMonkey is good for presenting data to boards of directors or in public-facing meetings. I also prefer it over Constant Contact due to its reporting capabilities, and the initial setup of SurveyMonkey was easy for us. Review collected by and hosted on G2.com.

I think sometimes designing the survey can be a little challenging. If you mess up the skip logic, sometimes you can't get it to do exactly what you want. It can be particularly challenging for newer employees. Review collected by and hosted on G2.com.

I appreciate that SurveyMonkey keeps adding features, like the recent development of multi-survey analysis. They seem responsive to user needs and requests for new features. The onboarding process is quick and easy, and I like that you can start with their free product before subscribing to enterprise if your team needs more features. SurveyMonkey provides a consistent hosting platform with templates for questions, and I find their customizable reporting and data export options useful. Review collected by and hosted on G2.com.

Pricing is getting a bit steep, which is a concern. Also, other platforms like Qualtrics offer more advanced professional survey types and tools, along with more in-depth programming. SurveyMonkey provides decent tools but it would be great to have easier programmable and skip logic, better controls for item selection and grids in the survey, and enhanced skip logic. Review collected by and hosted on G2.com.

I like that SurveyMonkey is relatively easy to use and allows for the creation of logic to customize questions based on previous answers. The ability to share quick, shareable links so team members can review surveys before publication is very helpful, and the ability to copy the final survey links for easy distribution is great. I appreciate the different types of questions offered (multiple choice, checkbox, matrix etc) and really like the AI overviews for quick analysis of results. Filtering responses based on answers to certain questions is really useful, allowing us to see potential impacts on specific customer segments. Review collected by and hosted on G2.com.

SurveyMonkey isn't as easily collaborative as I'd like. Users need to have logins to comment on surveys, but sometimes I need to share my surveys with a larger team who shouldn't have user access. I'd like to allow random people (my colleagues without logins) to comment on surveys in preview mode. I also sometimes struggle with moving pages around and adding page breaks; it'd be cool if the logic was more automated, like prompting me to send users to different questions based on answers. That process still feels pretty manual. Another thing is, I wish there was an option to mass close multiple surveys at once, which would be helpful when managing several surveys sent to different audiences. Review collected by and hosted on G2.com.

I find SurveyMonkey to be a great tool for getting the answers I want quickly, and I appreciate how easy it is to compile and analyze the information. It's user-friendly and works well from both a user and a developer perspective. SurveyMonkey also allows customizing the URL, which I find helpful. Plus, the ability to download results as a CSV for deeper analysis is a big advantage. The initial setup was extremely easy for our team, and I like that it supports both basic visuals and the ability to store data securely and reference it over time. The reliability and professional security behind it are solid, making it a perfect fit for most needs as long as high scientific functions aren't necessary. I highly recommend it, rating it a 10 out of 10 for most users. SurveyMonkey is also accessible for screen readers and other accessibility aids. Review collected by and hosted on G2.com.

The controls when you're creating a survey in SurveyMonkey don't seem intuitive. You have to bounce around to different sections to save, edit, or delete, and to close a survey, you need to go to 'collectors' rather than the main dashboard. Some of the wording and help topics don't match typical phrasing. It's also not easy to save things and work from one survey to another without copying, which makes the whole process confusing, like it was pieced together. The basics work great, and the higher-level features are good too, but integrating them can be tricky. Review collected by and hosted on G2.com.

Reliable. Easy to program. Flexible weblink collectors. Responsive customer service. Review collected by and hosted on G2.com.

Data analysis is limited and they keep getting rid of analysis features I valued. Can no longer see number of responses over time. No word cloud. Themes is clunky and you can't sort the themes by %. Crosstabs also clunky so I have to pay for another data analysis tool to meet all my needs. Review collected by and hosted on G2.com.

We’ve used SurveyMonkey for years, and one of the biggest benefits is having all of our history in one place. Being able to compare results year over year is a huge plus for us, especially when we’re tracking how our programme alumni are doing over time.

The visualization tools have improved a lot, too. The charts are clean and polished enough that I can share them with leadership as-is, without having to rebuild everything in another tool.

The AI features have also saved us a ton of time. We can paste in our full list of questions and it builds the survey for us, instead of adding questions one by one. I also really appreciate the shared data links—we can send results to internal teams or even outside partners without handing out logins, which makes collaboration much easier.

Integrations with Claude, Excel, and other tools have been great for taking the data further when we need deeper analysis. On top of that, the surveys look good and work well on phones, which definitely helps encourage people to actually complete them. Review collected by and hosted on G2.com.

Honestly, there isn’t much we dislike. Occasionally, pages can be a bit slow to load, although I’m not sure whether that’s simply because we’ve accumulated so many surveys in our account over the years. Every now and then, an export gets stuck or doesn’t go through on the first attempt, but that’s pretty rare and it usually works fine when we try again. Overall, neither of these issues has really gotten in the way of our work. Review collected by and hosted on G2.com.

I appreciate SurveyMonkey's fair pricing and its simplicity in putting together surveys. The templates are handy because we can use them repeatedly and modify them easily. I find the company reliable since it just doesn't break and works as expected. Additionally, I notice some AI features introduced, which I plan to use. I really rely on it for getting anonymous feedback and generating simple reports. It's straightforward to make surveys with it, and I haven't had many problems with the setup. SurveyMonkey offers more features compared to Google Forms, which is why I prefer it for more complex data collection and analysis tasks. Review collected by and hosted on G2.com.

Sometimes when I'm creating templates, I don't necessarily like some of the theme choices available. It takes a bit of effort to find a theme that fits, but that's pretty minimal, and overall it works well for our needs. Review collected by and hosted on G2.com.

I've used SurveyMonkey to gain insight into my clients' preferences regarding our services and scheduling. I've also completed quite a few surveys on SurveyMonkey as a client. The platform appears to remain the same. The layout makes sense and the surveys are easy to take. I appreciate that they are keeping things simple and familiar.

It's easy to set up and send out surveys as well as to review the data upon completion. It's easy to send out surveys via email or direct link. This service has provided my company with good insight into our clients' needs. Review collected by and hosted on G2.com.

I send so few surveys. I prefer products that allow me to pay per use. SurveyMonkey offers a certain number of free surveys that can be sent out. Just like my newsletters, I tend to use this service quarterly or annually, so I'm willing to pay a reasonable rate that reflects my use.

While it seems the subscription approach is becoming the norm, it's not what everyone needs. As a small business owner I'm careful about my spending and SurveyMonkey is one platform that should be available as needed at a reasonable rate. Review collected by and hosted on G2.com.

What I like best is how intuitive the form builder is. Instead of spending hours configuring logic, the drag-and-drop interface and pre-built templates save me hours each week when launching new customer feedback campaigns. The UI is clean, and the performance is incredibly reliable - even when handling surveys with complex conditional branching, it loads instantly for respondents without lagging. Review collected by and hosted on G2.com.

What I find most frustrating is how aggressively certain basic features are locked behind higher-tier enterprise pricing plans. For instance, advanced skip logic or exporting data into specific formats often requires a costly upgrade.

For smaller teams, this significantly lowers the overall ROI, as we either have to manually work around the limitations or pay for an entire bundle of features we don’t actually need. Allowing more granular, add-on feature pricing would be a massive improvement. Review collected by and hosted on G2.com.