SupportFinity Features
Platform (8)
Customization
Allows administrators to customize to accommodate their unique processes. Includes ability to create custom objects, fields, rules, calculations, and views.
Integration APIs
Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications.
Internationalization
Enables users to view and transact business with the same content in multiple languages and currencies.
User, Role, and Access Management
Grant access to select data, features, objects, etc. based on the users, user role, and groups.
Performance
Is consistently available (uptime) and allows users to complete tasks reliably.
Mobility
Is accessible from a mobile device and by users on the go.
Reporting
Provides analytics tools that reveal important business metrics and track progress.
Dashboards
Creates dashboards to track information like open positions, current headcount, and recruiting pipeline.
Sourcing (5)
Candidate Search
Searches for qualified candidates by integrating with career sites.
Career Page Configuration
Configures branded career page for the users website.
Social Sourcing
Enables the user to share job posting on social channels.
Job Posting
Posts job listings to job boards.
Candidate Sourcing Metrics
Reports where applicants are finding job listings.
Candidate Management - Applicant Tracking System (7)
Candidate Evaluations
Enables users to share feedback on candidates.
Applicant Data Management
Stores applicant data that can be accessed by multiple people on a team.
Hiring Processes Tracking
Tracks a candidates spot in the hiring process.
Automated Resume Parsing
Analyzes resumes and applicant data based on user-selected preferences.
Scheduling
Integrates with calendars and allows the scheduling of phone screens and interviews.
Candidate-Facing Statuses
Enables candidates to view their position in the process.
Workflow Building
Enables the building of custom recruiting workflows.
Basics (6)
Interoperability
Connects to external systems and applications as needed to complete workflows.
Performance
Is consistently available (uptime) and allows users to complete tasks reliably.
Reporting
Provides analytics tools that reveal important business metrics and track progress.
Reporting
Provides analytics tools that reveal important business metrics and track progress.
Interoperability
Connects to external systems and applications as needed to complete team workflows.
Performance
Is consistently available (uptime) and allows users to complete tasks reliably.
Content (5)
Automation
Automates some or all operation related tasks
Content Creation
Contains tools that allow users to create original content directly within the application
Distribution Features
Features to distribute content through a variety of channels including job boards, social, websites, etc.
Automation
Automates some or all operation related tasks
File Sharing
Provides robust sharing options for communication with both internal and external stakeholders.
Logistics (2)
Integrations & APIs
API's typically enable integration of data, logic, objects, etc. with other software applications.
User, Role and Access Management
Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. to both internal and external users.
Additional Functionality (3)
Dashboard
Has a centralized dashboard for users to interact with
Cloud
Provides a cloud based version of the platform
Mobility
Is accessible from a mobile device and by users on the go.
Platform Functionality (7)
Dashboard
Has a centralized dashboard for users to interact with
Talent Management
Provides talent management features such as career pathing and development, retention, and employee experience.
Diversity
Provides recruiting solutions that promote hiring for diversity.
Add-on
Additional applications can be built on top of the AI model.
Talent Acquisition
Provides talent acquisition features such as recruiting, candidate screening, candidate experience, and so on.
Proctoring
Offers AI-assisted proctering.
Assessments
Provides AI-driven or optimized assessments.
Platform Basics (7)
Interoperability
Connects to external systems and applications as needed to complete workflows.
Performance
Is consistently available (uptime) and allows users to complete tasks reliably.
Self-service
Assists with tasks that require specialist assistance.
Automation
Tasks that typically require manual effort are automated.
Reporting
Provides analytics tools that reveal important business metrics and track progress.
Interoperability
Connects to external systems and applications as needed to complete team workflows.
Performance
Is consistently available (uptime) and allows users to complete tasks reliably.
Platform Data (4)
Platform Search
Find important content or files using keywords, metadata, tags, etc.
Dashboard
Has a centralized dashboard for users to interact with
Alerts and Notifications
Self-monitors important metrics and sends notifications to users in-app or through email, text message or otherwise.
Analytics
Analytics tools reveal important business metrics.
Recruiting and Onboarding (4)
Sourcing and Candidate Identification
Search broad candidate pool to recruit passive talent
Interview Scheduling
Coordinates interview scheduling via email, phone, or text
Applicant Tracking
Provides tools to track and analyze candidate applications throughout predetermined stages of the recruiting process.
Job Posting
Ability to post job descriptions and allow candidates to apply within software or on company's website.
Platform Content (3)
Automation
Automates some or all operation related tasks.
Search Tools
Search functions allow employers and candidates to filter results based on industries, locations, job duties, resumes, and more.
Posting Tools
Employers can manually post jobs and track the activity on their listings.
Platform Additional Functionality (6)
Dashboard
Has a centralized dashboard for users to interact with.
Mobility
Is accessible from a mobile device and by users on the go.
Payment
Contains built-in payment processing capabilities or integrates with payment processing software.
Portal
Contains a portal to facilitate third-party or client application access.
Marketing Tools
Provide businesses with company branding, SEO, and marketing tools to promote job listings.
Integrations
Provide integrations with other job boards and job aggregators, as well as recruitment automation solutions.
Platform Basics - Talent Assessment (3)
Analytics
Provides analytics tools that reveal important business metrics and track progress.
Interoperability
Connects to external systems and applications as needed to complete team workflows.
Automation
Automates some or all operation related tasks.
Platform Content - Talent Assessment (8)
Candidate Screening
Tools that screen candidates for aptitude, personality, and essential work and job-related skills.
Content Library
Provides users with a useable content customizable based on industry, position, and company culture, and more.
Assessment
Provides detailed reports with filter options to sort, compare, and analyze candidate results.
Portal
Portal lets employers and candidates log into the system and view assessment results.
Emotional Intelligence
Uses emotional intelligence to inform questions and asses how well a candidate fits within a team or role.
Logical Reasoning
Contains questions designed to test logical reasoning or problem-solving skills.
Big Five
Bases questions on the "Big Five" personality traits to see how well a candidate fits into a role.
Psychometric
Contains tests with psychometric questions that evaluate candidates based on how a candidate's personality and aptitude allows them to perform the role.
Platform Performance - Talent Assessment (3)
Uptime
Is consistently available (uptime) and allows users to complete tasks reliably.
Analytics
Provides analytics tools that reveal important business metrics and track progress.
Monitoring
Contains application performance monitoring capabilities.
Platform Additional Functionality - Talent Assessment (6)
Mobility
Is accessible from a mobile device and by users on the go.
Messaging
Contains in-application messaging abilities.
Payment
Contains built-in payment processing capabilities or integrates with payment processing software.
Integrations
Provides integrations with applicant tracking system (ATS) software.
Video Interview
Contains a video assessment/recording feature for users to answer questions candidly.
Simulation
Provides a simulation using digital or VR methods to assess how a potential employee performs tasks in real time.
Administration (7)
Job board creation
Provides templates or a page editor that enables users to design job board pages with custom content and branding.
Administrator dashboard
Contains an administrative dashboard showing updated statistics on job board activity.
Custom pricing
Enables administrators to set up job post packages for companies to purchase, including customized pricing plans.
Billing
Has billing functionality, including recurring subscriptions and payment processing integration.
Search optimization
Includes tools for optimizing the job board’s ranking in web searches.
Multiple job boards
Allows users to manage multiple job boards within a single interface.
Importing jobs
Enables administrators to import or scrape jobs from other job websites.
Employers (2)
Employer dashboard
Provides employer customers with tools to manage job postings, track applicants, and view analytics data on their posts.
Branded profiles
Enables employers to create branded profile pages that contain information about the company.
Job seekers (2)
Alerts
Sends automated alerts to job seekers or employers.
Search
Contains search capabilities to help job seekers find relevant positions.
Core Features - Salary Benchmarking Software (3)
Dashboard
Presents customizable compensation dashboards with data visualizations.
Industry Benchmarking
Sets compensation benchmarks based on data from industry competitors.
Hierarchy
Includes pay or crediting rules to organize salary structure into relevant hierarchy.
Auditing - Salary Benchmarking Software (2)
Reporting
Enables users to create customized reports on compensation packages for auditing purposes.
Accuracy
Checks accuracy and transparency of data for auditing purposes.
Advanced Features - Salary Benchmarking Software (5)
Structure
Includes pay rules to organize salary structure into relevant hierarchy.
Offer Letter
Automaticaly generates an offer letter or autofills an offer letter template containing appropriate salary and benefits details.
Salary Survey
Generates internal or external surveys for organizations to conduct indepedent salary reach when determing benchmarks.
Equity
Provides equity benchmarking for organizations that offer such benefits.
AI
Uses AI to project an appropriate salary based on job description or other datasets.
Agentic AI - Applicant Tracking Systems (ATS) (3)
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Talent Intelligence (4)
Multi-step Planning
Ability to break down and plan multi-step processes
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Decision Making
Makes informed choices based on available data and objectives
AI - Applicant Tracking Systems (ATS) (3)
Predictive Insights
Admin can use predictive AI analytics to better match candidates to positions.
AI Job Description
Users can generate job descriptions with generative AI.
Chatbot
Provides an AI chatbot to guide users through the hiring process.
AI Core Recruiting (4)
Automated Resume Screening
Identifies best-fit candidates by comparing job requirements with AI-derived insights from candidate data.
End-to-End AI Recruiting Workflow
Uses AI across the full recruiting lifecycle including sourcing, matching, screening, engagement, scheduling, and recruiter decision support.
Adaptive AI Model Refinement
Improves AI accuracy over time by using and adapting new information from hiring data, recruiter input, or labor market trends.
Human Oversight
Ensures human can review and validate all the AI-driven hiring functionalities, and adjust, or override AI-driven candidate recommendations and make final hiring decisions.
AI Interviewing & Assessment (1)
AI-Enabled Interviews & Assessments
Conducts and evaluates candidate interviews or assessments using AI to interpret responses, identify patterns, and generate structured feedback.
Job Content Creation (1)
AI-Generated Job Descriptions
Creates or enhances job descriptions using AI by analyzing role requirements, relevant skills, and market insights.
AI Candidate Interaction & Outreach (3)
Automated Interview Scheduling
Coordinates interview times by syncing calendars and availability using AI-based scheduling tools.
Conversational Chatbots & Virtual Assistants
Allows candidate to interact with chatbots or virtual interviewers to answer questions or submit information.
AI-Driven Outreach & Follow-Ups
Uses AI to streamline and manage email or message sequences to automate candidate communication, outreach, and follow-ups.
AI Candidate Evaluation & Insights (3)
Recruiter Decision Support
Surface actionable suggestions to recruiters for candidate selection or hiring improvements based on AI analysis of recruiting data.
AI-Based Candidate Ranking
Uses AI to evaluate resumes and application data to automatically sort candidates by likelihood of success in a role.
AI-Based Candidate Assessment
Uses AI to generate candidate scores using customizable or dynamic metrics such as skills match, experience, or assessment data.
Conversational Automation - AI Agents for HR (2)
Conversational Assistants
Helps to engage employees through natural-language dialog to answer HR questions and guide workflows.
Multi‑Language Support & Localization
Interacts fluently across multiple languages and regions, adapting tone and HR context.
Task Automation - AI Agents for HR (1)
Autonomous Task Execution
Helps perform end-to-end HR tasks like onboarding, leave approvals, or resume screening with minimal guidance.
Predictive Analytics - AI Agents for HR (1)
Attrition and Engagement Prediction
Supports analysis sentiment and behavior data to signal disengagement or flight risk.
Compliance & Policy - AI Agents for HR (1)
Policy Enforcement & Compliance
Automatically enforce local regulation and company policy during HR workflows.
Multi‑System Integration - AI Agents for HR (1)
System Integration & Data Access
Helps fetch data from HRIS, ATS, payroll, ERP, and external sources to inform agent actions.
Proactive Intervention - AI Agents for HR (1)
Proactive Nudges & Conversation Support
Initiate timely prompts like nudges for development, simulated difficult conversations, or manager reminders.
Agent Governance - AI Agents for HR (1)
Human‑in‑the‑Loop Governance
Helps routing complex or critical decisions to humans, keeping oversight central to operations.
Talent Acquisition & Recruitment - AI Agents for HR (2)
AI‑Powered Candidate Screening
Automates the evaluation of applicants by matching resumes to job requirements and shortlisting top candidates.
Interview & Scheduling Agent
Autonomously schedules interviews, follows up with candidates, and manages communication.
AI Capabilities - Talent Assessment (5)
AI Personalization
Customizes or personalizes assessment questions to individual candidates with AI.
AI Predictive Insights
Analyzes candidate assessment results with AI to provide predictive insights on future performance, culture fit, or other elements.
AI Scoring
Automatically scores the talent assessment with the use of AI.
Assessment Generation
Uses generative AI to create psychometric, behavioral, or personality assessments.
AI Bias Detection
Detects and reduces bias with AI capabilities in assessment design, scoring, or recommendations.


