SupportFinity Features

Allows administrators to customize to accommodate their unique processes. Includes ability to create custom objects, fields, rules, calculations, and views.

Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications.

Enables users to view and transact business with the same content in multiple languages and currencies.

Grant access to select data, features, objects, etc. based on the users, user role, and groups.

Is consistently available (uptime) and allows users to complete tasks reliably.

Is accessible from a mobile device and by users on the go.

Provides analytics tools that reveal important business metrics and track progress.

Creates dashboards to track information like open positions, current headcount, and recruiting pipeline.

Searches for qualified candidates by integrating with career sites.

Configures branded career page for the users website.

Enables the user to share job posting on social channels.

Posts job listings to job boards.

Reports where applicants are finding job listings.

Enables users to share feedback on candidates.

Stores applicant data that can be accessed by multiple people on a team.

Tracks a candidates spot in the hiring process.

Analyzes resumes and applicant data based on user-selected preferences.

Integrates with calendars and allows the scheduling of phone screens and interviews.

Enables candidates to view their position in the process.

Enables the building of custom recruiting workflows.

Connects to external systems and applications as needed to complete workflows.

Is consistently available (uptime) and allows users to complete tasks reliably.

Provides analytics tools that reveal important business metrics and track progress.

Provides analytics tools that reveal important business metrics and track progress.

Connects to external systems and applications as needed to complete team workflows.

Is consistently available (uptime) and allows users to complete tasks reliably.

Automates some or all operation related tasks

Contains tools that allow users to create original content directly within the application

Features to distribute content through a variety of channels including job boards, social, websites, etc.

Automates some or all operation related tasks

Provides robust sharing options for communication with both internal and external stakeholders.

API's typically enable integration of data, logic, objects, etc. with other software applications.

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. to both internal and external users.

Has a centralized dashboard for users to interact with

Provides a cloud based version of the platform

Is accessible from a mobile device and by users on the go.

Has a centralized dashboard for users to interact with

Provides talent management features such as career pathing and development, retention, and employee experience.

Provides recruiting solutions that promote hiring for diversity.

Additional applications can be built on top of the AI model.

Provides talent acquisition features such as recruiting, candidate screening, candidate experience, and so on.

Offers AI-assisted proctering.

Provides AI-driven or optimized assessments.

Connects to external systems and applications as needed to complete workflows.

Is consistently available (uptime) and allows users to complete tasks reliably.

Assists with tasks that require specialist assistance.

Tasks that typically require manual effort are automated.

Provides analytics tools that reveal important business metrics and track progress.

Connects to external systems and applications as needed to complete team workflows.

Is consistently available (uptime) and allows users to complete tasks reliably.

Find important content or files using keywords, metadata, tags, etc.

Has a centralized dashboard for users to interact with

Self-monitors important metrics and sends notifications to users in-app or through email, text message or otherwise.

Analytics tools reveal important business metrics.

Search broad candidate pool to recruit passive talent

Coordinates interview scheduling via email, phone, or text

Provides tools to track and analyze candidate applications throughout predetermined stages of the recruiting process.

Ability to post job descriptions and allow candidates to apply within software or on company's website.

Automates some or all operation related tasks.

Search functions allow employers and candidates to filter results based on industries, locations, job duties, resumes, and more.

Employers can manually post jobs and track the activity on their listings.

Has a centralized dashboard for users to interact with.

Is accessible from a mobile device and by users on the go.

Contains built-in payment processing capabilities or integrates with payment processing software.

Contains a portal to facilitate third-party or client application access.

Provide businesses with company branding, SEO, and marketing tools to promote job listings.

Provide integrations with other job boards and job aggregators, as well as recruitment automation solutions.

Provides analytics tools that reveal important business metrics and track progress.

Connects to external systems and applications as needed to complete team workflows.

Automates some or all operation related tasks.

Tools that screen candidates for aptitude, personality, and essential work and job-related skills.

Provides users with a useable content customizable based on industry, position, and company culture, and more.

Provides detailed reports with filter options to sort, compare, and analyze candidate results.

Portal lets employers and candidates log into the system and view assessment results.

Uses emotional intelligence to inform questions and asses how well a candidate fits within a team or role.

Contains questions designed to test logical reasoning or problem-solving skills.

Bases questions on the "Big Five" personality traits to see how well a candidate fits into a role.

Contains tests with psychometric questions that evaluate candidates based on how a candidate's personality and aptitude allows them to perform the role.

Is consistently available (uptime) and allows users to complete tasks reliably.

Provides analytics tools that reveal important business metrics and track progress.

Contains application performance monitoring capabilities.

Is accessible from a mobile device and by users on the go.

Contains in-application messaging abilities.

Contains built-in payment processing capabilities or integrates with payment processing software.

Provides integrations with applicant tracking system (ATS) software.

Contains a video assessment/recording feature for users to answer questions candidly.

Provides a simulation using digital or VR methods to assess how a potential employee performs tasks in real time.

Provides templates or a page editor that enables users to design job board pages with custom content and branding.

Contains an administrative dashboard showing updated statistics on job board activity.

Enables administrators to set up job post packages for companies to purchase, including customized pricing plans.

Has billing functionality, including recurring subscriptions and payment processing integration.

Includes tools for optimizing the job board’s ranking in web searches.

Allows users to manage multiple job boards within a single interface.

Enables administrators to import or scrape jobs from other job websites.

Provides employer customers with tools to manage job postings, track applicants, and view analytics data on their posts.

Enables employers to create branded profile pages that contain information about the company.

Sends automated alerts to job seekers or employers.

Contains search capabilities to help job seekers find relevant positions.

Presents customizable compensation dashboards with data visualizations.

Sets compensation benchmarks based on data from industry competitors.

Includes pay or crediting rules to organize salary structure into relevant hierarchy.

Enables users to create customized reports on compensation packages for auditing purposes.

Checks accuracy and transparency of data for auditing purposes.

Includes pay rules to organize salary structure into relevant hierarchy.

Automaticaly generates an offer letter or autofills an offer letter template containing appropriate salary and benefits details.

Generates internal or external surveys for organizations to conduct indepedent salary reach when determing benchmarks.

Provides equity benchmarking for organizations that offer such benefits.

Uses AI to project an appropriate salary based on job description or other datasets.

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Makes informed choices based on available data and objectives

Ability to break down and plan multi-step processes

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Makes informed choices based on available data and objectives

Admin can use predictive AI analytics to better match candidates to positions.

Users can generate job descriptions with generative AI.

Provides an AI chatbot to guide users through the hiring process.

Identifies best-fit candidates by comparing job requirements with AI-derived insights from candidate data.

Uses AI across the full recruiting lifecycle including sourcing, matching, screening, engagement, scheduling, and recruiter decision support.

Improves AI accuracy over time by using and adapting new information from hiring data, recruiter input, or labor market trends.

Ensures human can review and validate all the AI-driven hiring functionalities, and adjust, or override AI-driven candidate recommendations and make final hiring decisions.

Conducts and evaluates candidate interviews or assessments using AI to interpret responses, identify patterns, and generate structured feedback.

Creates or enhances job descriptions using AI by analyzing role requirements, relevant skills, and market insights.

Coordinates interview times by syncing calendars and availability using AI-based scheduling tools.

Allows candidate to interact with chatbots or virtual interviewers to answer questions or submit information.

Uses AI to streamline and manage email or message sequences to automate candidate communication, outreach, and follow-ups.

Surface actionable suggestions to recruiters for candidate selection or hiring improvements based on AI analysis of recruiting data.

Uses AI to evaluate resumes and application data to automatically sort candidates by likelihood of success in a role.

Uses AI to generate candidate scores using customizable or dynamic metrics such as skills match, experience, or assessment data.

Helps to engage employees through natural-language dialog to answer HR questions and guide workflows.

Interacts fluently across multiple languages and regions, adapting tone and HR context.

Helps perform end-to-end HR tasks like onboarding, leave approvals, or resume screening with minimal guidance.

Supports analysis sentiment and behavior data to signal disengagement or flight risk.

Automatically enforce local regulation and company policy during HR workflows.

Helps fetch data from HRIS, ATS, payroll, ERP, and external sources to inform agent actions.

Initiate timely prompts like nudges for development, simulated difficult conversations, or manager reminders.

Helps routing complex or critical decisions to humans, keeping oversight central to operations.

Automates the evaluation of applicants by matching resumes to job requirements and shortlisting top candidates.

Autonomously schedules interviews, follows up with candidates, and manages communication.

Customizes or personalizes assessment questions to individual candidates with AI.

Analyzes candidate assessment results with AI to provide predictive insights on future performance, culture fit, or other elements.

Automatically scores the talent assessment with the use of AI.

Uses generative AI to create psychometric, behavioral, or personality assessments.

Detects and reduces bias with AI capabilities in assessment design, scoring, or recommendations.