I loved that it was self-paced and easy to keep up with.

I use SuccessCOACHING to advance my team by helping create growth opportunities and providing streamlined training for my success managers. My team appreciated the module on how to deal with difficult customers, as it empowered them to handle tough conversations better and focus on the best solutions instead of offering every option. The modules are beneficial, and we've been creating cohorts to go through them together to reflect and ideate on how to implement the teachings. The success managers (CSMs) feel more empowered, which shows the effectiveness of the modules. I plan to expand this training to new team members to ensure they have the same baseline training and common language.

The content covers the CS fundamentals you'd expect, and it's self-paced, which worked well for our team's schedules.