I've been using SuccessCOACHING for about a year to enhance my knowledge in customer success management. The service provided resources that helped me connect with clients more effectively, offering them more measurable value, which aids in building trust in the product. I also appreciated the specific examples used in training, as they showed the application across various environments and disciplines. Furthermore, the review and training for each section ensure that I have captured the key points, helping me utilize the training effectively.

I use SuccessCOACHING for courses designed for Customer Success Managers. The first two levels I've completed were helpful. The first level offered a solid introduction to Customer Success, and the second level was more advanced, presenting crucial information that I needed to know. These levels have helped me become a better Customer Success Manager, made me feel more confident in my role, and have inspired me to explore more ideas. I find some of the methodologies they use particularly useful, and I appreciate when they use examples to effectively explain how to approach specific scenarios.

I liked the part about having an account plan; it was very useful and helpful.