--- title: SuccessCOACHING Reviews meta_title: 'SuccessCOACHING Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 942 reviews by the users' company size, role or industry to find out how SuccessCOACHING works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 942 scale: '5' date_modified: '2026-08-04' parent_category: name: Business Services url: https://www.g2.com/categories/business-services --- # SuccessCOACHING Reviews **Vendor:** SuccessHACKER **Category:** [Customer Success Training Providers](https://www.g2.com/categories/customer-success-training) **Average Rating:** 4.6/5.0 **Total Reviews:** 942 ## About SuccessCOACHING The only G2 Triple Grid Leader in Customer Success training—a recognition achieved by less than 4% of companies on the platform. We've trained 39,000+ CS professionals at 10,000+ companies to systematically capture the $23 billion in expansion revenue that most SaaS companies leave on the table. The Problem We Solve While 70-80% of SaaS revenue happens post-sale, most CS teams receive product training instead of formal Customer Success and Revenue training. The result? Companies stuck at 102-104% Net Revenue Retention while leaders achieve 118-120% through systematic expansion methodologies. Our Approach We transform CS teams from cost centers into revenue engines through: • Revenue-focused methodologies designed specifically for CS professionals • Industry-recognized CCSM certification leading to career advancement for 85% of graduates • Practitioner-built frameworks created by CS leaders who've actually driven expansion revenue • Day-one implementation tools that deliver immediate ROI Why We're Different Unlike generic CS training, we teach CS professionals how to systematically identify and capture expansion opportunities while maintaining trusted advisor status. Our methodology bridges the gap between customer advocacy and revenue responsibility. Proven Results • 2,000+ companies transformed from "land and stand" to "land and expand" • 39,000+ CS professionals equipped with expansion revenue skills • G2 Triple Grid Leader status across three categories • Training Provider for the University of San Francisco's Customer Success Certificate Program • Accredited to issue CPD/Continuing Education Hours • Used by industry leaders including Apple, HP, VMware, RedHat and Procore Bottom Line Your customer base contains millions in uncaptured expansion revenue. We teach your CS teams how to systematically capture it without compromising customer relationships. ## SuccessCOACHING Pros & Cons **What users like:** - Users appreciate the **ease of use** of SuccessCOACHING, highlighting practical content and self-paced learning features. (15 reviews) - Users value the **organized and flexible structure** of SuccessCOACHING, which effectively supports professional growth in Customer Success. (15 reviews) - Users value the **practical examples and templates** provided, enabling immediate application of skills in real situations. (15 reviews) - Users appreciate the **learning ease** provided by SuccessCOACHING, benefiting from structured and engaging self-paced training. (14 reviews) - Users value the **relevant and engaging content** of SuccessCOACHING, which effectively supports professional growth in Customer Success. (14 reviews) - Users value the **structured modules** of SuccessCOACHING, finding them effective and easy to follow for learning customer success. (14 reviews) - Users praise the **high-quality content** of SuccessCOACHING, appreciating its real-world examples and expert insights. (12 reviews) - Users value the **flexible scheduling** of SuccessCOACHING, enabling them to learn at their own pace and revisit materials. (12 reviews) - Pacing (11 reviews) - Module Organization (10 reviews) **What users dislike:** - Users find the **low engagement** in SuccessCOACHING's modules to hinder their learning experience, preferring more interactive formats. (9 reviews) - Users find the **content repetitive** , making it less engaging and harder to absorb the material effectively. (9 reviews) - Users note that the content can sometimes be **irrelevant** , lacking the necessary connection to their specific learning needs. (7 reviews) - Users feel the course lacks **live interactive participation** , wishing for more engaging elements to enhance learning. (7 reviews) - Users find the **poor visual design** hinders the appeal and engagement of the course content, despite its quality. (7 reviews) - Users find the **delivery boring** due to long, dry videos and basic slides lacking engagement and interactivity. (6 reviews) - Users feel the program's **lack of examples** limits engagement and fails to showcase practical applications effectively. (5 reviews) - Lack of Focus (5 reviews) - Redundancy (5 reviews) - Content Overload (4 reviews) ## SuccessCOACHING Reviews ### 1. Great training for CSMs **Rating:** 4.5/5.0 stars **Reviewed by:** O. N. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2023 **What do you like best about SuccessCOACHING?** Each session has given me lots of good ideas and excercises I'm excited to implement right away, or can remind myself in challenging situations. **What do you dislike about SuccessCOACHING?** Overall the programme is great. The only thing I would mention is that the sessions in the 2nd module are a bit more superficial than in the 1st one. You get an intro to a topic, but not that many practical tips or excercises. However, maybe the 3rd module will come back and dive deeper into each of these. **What problems is SuccessCOACHING solving and how is that benefiting you?** The program teaches key skills and thinking models for a CSM. It helps you become more aware, purposeful and organized by teaching (or reminding) best practices to be successful in your work clients. ### 2. Great content, but unengaging slides **Rating:** 4.0/5.0 stars **Reviewed by:** Richard L. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2023 **What do you like best about SuccessCOACHING?** The templates and audio were pretty good. I learnt quite a lot and it also helped reinforce the knowledge I already had in the CS field. Overall, I'd say that the presenter's style was great. **What do you dislike about SuccessCOACHING?** I didn't like how the slides were all pretty much the same. It would've been better to have more engaging slide decks with perhaps some animations, infographics and other things rather than boring bullet points. **Recommendations to others considering SuccessCOACHING:** Try not to stare too much at the bullet points lol **What problems is SuccessCOACHING solving and how is that benefiting you?** This is helping our CS team standardise the way that we work with our clients. After completing the course, we've adopted a few of the templates provided and adjusted them to suit our business use case. ### 3. An amazing experience **Rating:** 5.0/5.0 stars **Reviewed by:** Michel I. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2023 **What do you like best about SuccessCOACHING?** The direct way how all information is presented to us. **What do you dislike about SuccessCOACHING?** Not to have material powered by in Portuguese. **Recommendations to others considering SuccessCOACHING:** Make this course with an open heart and try to find out inside your company and in your attitudes whether you are following some steps given during the course. **What problems is SuccessCOACHING solving and how is that benefiting you?** Understanding what steps we were making incorrectly inside our company and what we can improve to deliver a better experience to our customers.We believe this course will help us achieve this objective. ### 4. CSM concepts **Rating:** 4.0/5.0 stars **Reviewed by:** Jack J. | Enterprise Customer Success Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2023 **What do you like best about SuccessCOACHING?** I like that you can take the modules when you want. When a subject becomes relevant, I will go visit that lesson. **What do you dislike about SuccessCOACHING?** Most of the videos are very slow - however they do let you play up to 2x speed. Perhaps the multiple choice format of the final tests could be varied. **Recommendations to others considering SuccessCOACHING:** If you are looking for an extensive amount of content for CS concepts this is a valuable resource. Try to select the option of certificates 1-5 with 12 month access as this can then be referred back to. **What problems is SuccessCOACHING solving and how is that benefiting you?** SuccessCOACHING has been my goto for Customer Success theory, when I want an unbiased source or guidance external to my work. This has helped shape my abilities. ### 5. Fundamentals for making customers successful **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2023 **What do you like best about SuccessCOACHING?** It is well seperated into themes and topics. I appreciate the subtitles avaiable. The length of the videos makes them quite easy to digest. **What do you dislike about SuccessCOACHING?** It can sound a bit condensending sometimes, about mistakes that may be made, prior to taking on such a course like SuccessCOACHING. **Recommendations to others considering SuccessCOACHING:** Block out time in your calendar and turn-off distractions (emails, Slacks, phone etc.) **What problems is SuccessCOACHING solving and how is that benefiting you?** Helping to tackle real life challenges customers demostrate (anger, lack of communication, complatints). It helps deal with these difficulties in a construstive, solutions based manner. ### 6. The course was very insightful and created a roadmap to success! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2023 **What do you like best about SuccessCOACHING?** The onboarding portion was the best. I also found using **What do you dislike about SuccessCOACHING?** Lack of personal interaction. I found myself loosing focus. **Recommendations to others considering SuccessCOACHING:** This course is a great building block. **What problems is SuccessCOACHING solving and how is that benefiting you?** It's solved many issues around onboarding. ### 7. Great tool for CSMs **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2023 **What do you like best about SuccessCOACHING?** Best part about SuccessCoaching was Aaron! He was great and made learning easy. **What do you dislike about SuccessCOACHING?** I think some of the questions on the lessons were worded weird and made it difficult to get the correct answer. A lot of the questions used very specific phrasing, it would be more helpful if the questions/answers used more generic jargon so that it would be less "tricky" **What problems is SuccessCOACHING solving and how is that benefiting you?** The team at SuccessCOACHING was great to work with and provided a lot of valuable information on how to approach common CSM issues. It was a great way for our team to develop on our internal processes and also individually I was able to learn a lot about how to handle certain situations. ### 8. Amazing Learning & Content **Rating:** 4.0/5.0 stars **Reviewed by:** Georg P. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2023 **What do you like best about SuccessCOACHING?** I liked the foundation of success coaching - for instance the blueprint, success plan and onboarding plan. It really provided great insights and we are applying our learnings now more and more to our scale up business. **What do you dislike about SuccessCOACHING?** The videos provided in the lectures are quite static and unengagning. Blue screen and only words are relatively hard to follow. A speaker video & presentations via sceensharing for instance would add a lot of value. **What problems is SuccessCOACHING solving and how is that benefiting you?** Success Coaching aims to train all the employees from your organisation with deep customer success knowledge. Several levels are available, so the new members of your customer success team could get a deep dive into strategies & theories. But also the more advanced members can benefif of content in the advanced trainings. ### 9. SuccessCOACH breaks it down for you! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2023 **What do you like best about SuccessCOACHING?** I like that SuccessCoaching starts very basic and works into more complex topics. The short and quick quizzes give you a baseline understanding of what has been covered so far! **What do you dislike about SuccessCOACHING?** The test at the end of each unit only gives you 60 minutes for 60 questions. I needed more time not to feel rushed. You also need to make an 85 to pass, which is pretty high. **What problems is SuccessCOACHING solving and how is that benefiting you?** SuccessCoaching takes transitioning to a new position and simplifies it! They include vocabulary, acronyms, and real world problems that you will encounter and teach you how to use them! ### 10. Practical it is **Rating:** 4.5/5.0 stars **Reviewed by:** Adi M. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2023 **What do you like best about SuccessCOACHING?** From my POV, the tools, dashboards, and canvas that succesCoaching created used me and my team a lot. We used them as a prototype. **What do you dislike about SuccessCOACHING?** Minimum visabilty in the presentations. The adavntge is that there the diagnosis is consistent, but there is pretty boarding sometimes. **Recommendations to others considering SuccessCOACHING:** It's a simple, straightforward, practical platform, and it gives you the basics and many more. I think it's a must for CS employees. **What problems is SuccessCOACHING solving and how is that benefiting you?** It helps to define multiple success process. Understand best practices and provides super practical simple tools, that can suits everyone. ### 11. Very happy with the training course! **Rating:** 5.0/5.0 stars **Reviewed by:** Michel G. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2023 **What do you like best about SuccessCOACHING?** The platform is very easy to use, with each lesson divided my topics and modules with an introduction at the beginning and a summary at the end. The team is very knowledgeable. **What do you dislike about SuccessCOACHING?** There is nothing to add here. Everything works well. **Recommendations to others considering SuccessCOACHING:** I find their CCSM certification training courses a perfect start for people that are new to customer success but also great for people that are already doing this role and want to get to the next level. **What problems is SuccessCOACHING solving and how is that benefiting you?** I have started my customer success journey two years ago and I found CCSM certification 1 and 2 very helpful in growing further into my role. I feel more confident and preppaares door the day to day CS tasks. ### 12. An excellent e-learning platform for Customer Success professionals **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan J. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2023 **What do you like best about SuccessCOACHING?** All content is split up in digestable sections with all materials downloadable, making it easier to reference in the future. **What do you dislike about SuccessCOACHING?** Only Level 1 has subtitling available, which makes it a bit tricky for someone like me who relies on transcripts and subtitling to assist with revision and making sure nothing is missed. **Recommendations to others considering SuccessCOACHING:** Success Hacker is considered the gold standard of training in Customer Success. Review the different package options as not all levels may be relevant for your CSM teams. **What problems is SuccessCOACHING solving and how is that benefiting you?** We've used Success Hacker to help upskill the CSM team in our organisation. SuccessCoaching has provided our CSM team with an invaluable toolkit to ensure a consistent knowledge of key customer success principles and how to apply them in their role. ### 13. Great team building and learning. **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha H. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2023 **What do you like best about SuccessCOACHING?** The tools and information you are able to download and keep for your self to review. **What do you dislike about SuccessCOACHING?** Procces of getting your badge to transfer to LinkedIn **What problems is SuccessCOACHING solving and how is that benefiting you?** We are a growing customer success department and SuccessCOACHING has provided to the tools to grow together. ### 14. Success Coaching Success **Rating:** 5.0/5.0 stars **Reviewed by:** Molly P. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2023 **What do you like best about SuccessCOACHING?** I enjoy how Success Coaching works through the different customer success objectives in small manageable pieces. **What do you dislike about SuccessCOACHING?** I wish the videos were more interactive or interesting. They are often just a person talking over text images. **Recommendations to others considering SuccessCOACHING:** Give yourself the time to do the course and try to find a cohort of others to do the classes with you. It has been so helpful to work though the classes with a team and discuss how it is relevant to our work. **What problems is SuccessCOACHING solving and how is that benefiting you?** As someone who has come from public education, I can learn much about working in the customer success field and the success coaching work I have done this year was exactly what I needed. ### 15. Very helpful videos and materials **Rating:** 5.0/5.0 stars **Reviewed by:** Sameer S. | Syndication Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2023 **What do you like best about SuccessCOACHING?** Follow-up quiz after each level, which tests CSM knowledge. **What do you dislike about SuccessCOACHING?** There are no downsides to success coaching, as at every stage CSMs need to upgrade their knowledge and learn new skills. **Recommendations to others considering SuccessCOACHING:** I would highly recommend those looking to start their careers in Customer Success and want to learn best practices. **What problems is SuccessCOACHING solving and how is that benefiting you?** SuccessCOACHING curates learning resources from various Customer Success experts that bridge gaps in understanding/sharing knowledge of the fundamentals of Customer Success. Issuing industry-recognized certifications helps CSMs like me to become on par with CSMs within the industry. ### 16. Bring your CSM knowledge to the next level **Rating:** 4.5/5.0 stars **Reviewed by:** Cedric B. | Customer Success Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2023 **What do you like best about SuccessCOACHING?** I really liked working with you guys and will probably come back in the future. You convinced me with the course structure, the setup, examples and material you provided afterwards. **What do you dislike about SuccessCOACHING?** Nothing really annoying about the course or the platform I have to say. Sometimes it would have just been nice to have more graphics so it gets easier to follow 20-30min sessions. **What problems is SuccessCOACHING solving and how is that benefiting you?** I have been working as a CSM (in different environments) for quite some time now and I was lucky to have been provided with G2's material and must say that not only my customer engagement & interaction has been on a different level but also my EBRs thrive right now. ### 17. Client success reimagined for the professional SaaS environment **Rating:** 5.0/5.0 stars **Reviewed by:** Talibah G. | Customer Success Manager Team Lead, Enterprise (> 1000 emp.) **Reviewed Date:** February 16, 2023 **What do you like best about SuccessCOACHING?** I like the use of metrics, big picture thinking and a focus on business development and account management through the perspective of subscription based renewal models. **What do you dislike about SuccessCOACHING?** SuccessCOACHING would be perfect if they revised the entire exam after finishing instead of only provided questions and your answer if you got it wrong. **Recommendations to others considering SuccessCOACHING:** Be prepared to invest the time into your modules, take notes and review them before your final exam. It's very possible to score 100% of you study. **What problems is SuccessCOACHING solving and how is that benefiting you?** Client success is a relatively new discipline and SuccessCOACHING provides a clear map of fundamental principals and concentrations that qualify and tier the knowledge needed to best service your clients and internally develop your career. ### 18. Very informative training to develop my on the job skills. **Rating:** 4.0/5.0 stars **Reviewed by:** Chase G. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2023 **What do you like best about SuccessCOACHING?** Breaking the content down into modules that I can reasonably consume and engage with during a regular workday. This helps with info retention and segmenting different skills. **What do you dislike about SuccessCOACHING?** Sometimes the material can be a bit dry, and this comes most into play when stuck on a slide for a minute or two, and it is easier to lose track of what the speaker is saying. In a sense, more visual aid would be nice. **Recommendations to others considering SuccessCOACHING:** Pretty good training platform overall. It has certainly helped me conceptually. **What problems is SuccessCOACHING solving and how is that benefiting you?** Helping me to become a better Customer Success manager in a way that will help me put my clients first, while still balancing internal goals and the needs of the company. ### 19. The right tools for the job **Rating:** 5.0/5.0 stars **Reviewed by:** Ken N. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2023 **What do you like best about SuccessCOACHING?** The modules are in manageable sized pieces and easy to follow. They are packed with useful information. **What do you dislike about SuccessCOACHING?** Access to each level is a subscription requiring the user to pay recurring fees for access to materials. **Recommendations to others considering SuccessCOACHING:** SuccessCOACHING gives a step-by-step guide to training for the role of CSM, developing teams and managing tasks and problems. I recommend this training for any CSM, Account Manager and other teams that rely on Customer Success. **What problems is SuccessCOACHING solving and how is that benefiting you?** Two years ago, I was a rookie Customer Success Manager, and our director had our team take CCSM 1. The problem it solved was giving us all a common language and framework for our team and our individual roles. ### 20. Invaluable training that is priceless for a CSM's career **Rating:** 5.0/5.0 stars **Reviewed by:** Dave S. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2019 **Describe the project or task SuccessCOACHING helped with:** I enrolled in the CS Workshop Level 1 to help me understand my role which I didn't completely have a clear vision of when i joined my current employer. After the workshop, i felt like I was on Day 1 of my job! It was a total game-changer on how i interacted with my customers, defining the word" success" thru my customers' POV, etc. **What do you like best about SuccessCOACHING?** The style of how the material was presented, very interactive and engaging. **What do you dislike about SuccessCOACHING?** I don't have any downsides at this moment, perhaps materials being available online quicker if you have already done the onsite version of the workshop. **What problems is SuccessCOACHING solving and how is that benefiting you?** I have solved the problems of not knowing truly my role as CSM ### 21. Setting up Customer Success Teams for Success! **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda C. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2023 **What do you like best about SuccessCOACHING?** I liked that the courses were interactive. I could use my "real world" scenarios in the exercises and learn new ways to approach setting up the customer for success. **What do you dislike about SuccessCOACHING?** There wasn't anything I specifically disliked, but I think having success coaching that was more specific to the types (specific to the target professional that would use our product) of customers we serve could be beneficial. **What problems is SuccessCOACHING solving and how is that benefiting you?** How to approach different types of customer situations. ### 22. Amazing Course **Rating:** 5.0/5.0 stars **Reviewed by:** Shaylin C. | Operations Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2023 **What do you like best about SuccessCOACHING?** SuccessCOACHING not only offers amazing, user friendly lessons, the lessons also include so many tools and resources to help a newbie (and I'm sure experts) be able to jump into the field and thrive! **What do you dislike about SuccessCOACHING?** Honestly, I can not currently think of anything with the course that I dislike! And that's saying a lot coming from someone who is normally very critical. **Recommendations to others considering SuccessCOACHING:** I highly recommend using SuccessCOACHING for your learning endeavors. I did a lot of research before choosing this platform; however, I am so happy with my choice! **What problems is SuccessCOACHING solving and how is that benefiting you?** SuccessCOACHING is helping teach me all about Customer Success. Initially, I had no experience in this field; however, after all of the great lessons, tools, and resources, I almost feel like an expert. ### 23. Great and relevant training w/ knowledgeable presenters **Rating:** 5.0/5.0 stars **Reviewed by:** David C. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2023 **What do you like best about SuccessCOACHING?** I appreciated how knowledgable the lecturers were and the real-world examples they gave. Even though the company I'm with has a different business model, I still felt I was able to apply the concepts. **What do you dislike about SuccessCOACHING?** The only downside, in my opinion, was that there was no opportunity that I could see for engagement with lecturers or others in the program unless I missed something. **Recommendations to others considering SuccessCOACHING:** Definitely go for it and see through it to the end of your goals! **What problems is SuccessCOACHING solving and how is that benefiting you?** SuccessCOACHING is filling a gap where there aren't certifications for this rapidly growing and increasingly important position. Having a certification for this field is huge for my resume and career! ### 24. Great certification program **Rating:** 5.0/5.0 stars **Reviewed by:** Kelsey G. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2023 **What do you like best about SuccessCOACHING?** The courses are broken into digestible chunks and cover really helpful content. I also appreciated the quizzes. **What do you dislike about SuccessCOACHING?** I was really satisfied overall. I have no constructive criticism to share. **What problems is SuccessCOACHING solving and how is that benefiting you?** I had a lot of the experience of a CSM but not in a specific CSM role. Obtaining my certification with SuccessCoaching allowed me to hone those skills and amp up my knowledge to establish myself as a CSM. I landed my first role as a Customer Success Manager just after completing the CSM Level 1 certification and think it's been useful in getting me up to speed in my new role quickly. (Full disclosure, I was already interviewing for this role when I started /completed the course.) ### 25. Great Customer Success Training Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Gonzalo L. | Enterprise (> 1000 emp.) **Reviewed Date:** April 13, 2023 **What do you like best about SuccessCOACHING?** The quality of the content and the way it is organized. **What do you dislike about SuccessCOACHING?** The certification levels require too many preparation trainings, a more atomized content would be better. **Recommendations to others considering SuccessCOACHING:** If you are looking to develop the Customer Success practice in your organization, it is the recommended platform to achieve it. **What problems is SuccessCOACHING solving and how is that benefiting you?** It is a unified platform on the theme of Customer Success that has allowed me to develop myself and my team in the concepts and practices associated with CS, as well as advance in a team certification plan. ### 26. Helpful Content in Digestible Modules **Rating:** 5.0/5.0 stars **Reviewed by:** Taylor G. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2023 **What do you like best about SuccessCOACHING?** The content and hosts are extremely knowledgeable and easy to follow along with. Each module's lesson is cohesive and allows for a true mastery of the content. **What do you dislike about SuccessCOACHING?** One downside is that the final certification exam is the same as the pre-exam. I wished that some questions would differ to truly expand the topics of learning. **What problems is SuccessCOACHING solving and how is that benefiting you?** SuccessCOACHING helped the user dial into relevant content through a thoughtful and digestible modeule system. It streamlined the learning process and helped the user stay on task. ### 27. Foundation for CS success! **Rating:** 5.0/5.0 stars **Reviewed by:** Christy K. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2023 **What do you like best about SuccessCOACHING?** The format and structure of the courses makes it easy to work through them at your own pace, whether fast or slow. **What do you dislike about SuccessCOACHING?** Occasionally the audio isn't great and you get some noise distraction. **Recommendations to others considering SuccessCOACHING:** Go for it! There are often discount coupons available for the level 1 certification. Even at full price it's worth every penny. **What problems is SuccessCOACHING solving and how is that benefiting you?** I went out of my comfort zone and accepted a job that required me to create a CS program from scratch. The certification courses and course materials have been critical resources for developing our playbook and processes. More than that though, SuccessCOACHING has given me the confidence to pursue this career. ### 28. This CCSM training is a must for every consultant **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2023 **What do you like best about SuccessCOACHING?** Self-paced, modular, easy to understand, recommendations for templates, reading, and references for future needs. **What do you dislike about SuccessCOACHING?** The speaking pace was slow; however, I could speed it up, so there was no problem there. **Recommendations to others considering SuccessCOACHING:** Anyone consulting or providing a service to a customer should attend this as it highlights some critical behaviors and mindsets that must be employed to develop a great relationship with any customer. Recommend bringing your team(s) together to discuss what it means to your organization and how you will implement it. **What problems is SuccessCOACHING solving and how is that benefiting you?** Creating and aligning on a joint mindset framework, practice, lexicon, and terminology on delivering value to any customer. It helps our organization convey what it means to partner with a customer to achieve their business outcomes. ### 29. Amazing lessons to become a better CSM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about SuccessCOACHING?** Very simple to learn all the concepts. Videos are very engaging. **What do you dislike about SuccessCOACHING?** Some concepts might be a bit repetitive, but it's always good to reiterate certain things as they might be the most important. **What problems is SuccessCOACHING solving and how is that benefiting you?** Our team had a lot to learn in terms of customer satisfaction and onboarding. The SuccessCOACHING modules provided us with the basic guidelines needed to do so! ### 30. I've learned a lot of stuff about the basic principals of customer success **Rating:** 3.5/5.0 stars **Reviewed by:** Sophia M. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2023 **What do you like best about SuccessCOACHING?** I can review the content whenever I need to. They help to understand the trading content better by using examples, exercises and learning checkpoints to reflect on the content. **What do you dislike about SuccessCOACHING?** Sometimes the training content is based on extremely high touch customers with a lot of time for preparation and follow up time or on site visits. It would be great to also learn some more alternatives for low or mid touch segments. **Recommendations to others considering SuccessCOACHING:** I would recommend it to any CSM new in the job. **What problems is SuccessCOACHING solving and how is that benefiting you?** SuccessCOACHING benefits in explaining and training on important knowledge for the day-to-day business of customer success managers. Additionally they support with examples and useful tools like the success plan. ### 31. Great Customer Success Content **Rating:** 4.5/5.0 stars **Reviewed by:** Catarina M. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2023 **What do you like best about SuccessCOACHING?** I really like the fact that we have videos on-demand that we can watch whenever we have the time, which makes it easier to follow along. The content is also extremely valuable. **What do you dislike about SuccessCOACHING?** I would love to have better supporting slides that could help study at the end of each module. Also, I feel like that there is some duplicated content throughout the courses that could be cut out. **Recommendations to others considering SuccessCOACHING:** Just go for it, I definitely recommend SuccessCoaching to every Success team out there! **What problems is SuccessCOACHING solving and how is that benefiting you?** There is still not a lot of education about the main soft and technical skills that Success Managers should have and develop, and having that in one place, clearly explained is a must! ### 32. Helpful for learning best practices for customer success **Rating:** 4.0/5.0 stars **Reviewed by:** Samantha N. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2023 **What do you like best about SuccessCOACHING?** I really liked the courses and the activities that went along with them. I think it was super effective for our team complete the course together to ensure everyone is on the same page on how to approach the customer success role. **What do you dislike about SuccessCOACHING?** I thought that the live sessions were rushed because there was a lot of content being fit into an hour session which made it harder to really dive deep on some of the topics **What problems is SuccessCOACHING solving and how is that benefiting you?** Helping our team to understand the foundations and best practices of being a Customer Success Manager. It benefits me by helping to grow my career and knowledge of the profession ### 33. Excellent CSM Content **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2023 **What do you like best about SuccessCOACHING?** Easy to access. All materials were laid out in a great format. I was able to access all resources in one place. The structure of the course really flows through the different topics. **What do you dislike about SuccessCOACHING?** There was not much that I disliked about the course. I do wish the training videos had transcripts or subtitles it would just make it more convenient. **Recommendations to others considering SuccessCOACHING:** DO IT! **What problems is SuccessCOACHING solving and how is that benefiting you?** To better help me understand the customer's needs. This training also has helped with the structure and approach that I take with my customer. I believe that the training that is provided in their courses can honestly benefit anyone involved in the Customer Success world. ### 34. Has helped me get noticed more **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2023 **What do you like best about SuccessCOACHING?** I liked that it's self paced and you go at your own speed. They also go in-depth about the role. **What do you dislike about SuccessCOACHING?** I can't think of anything I dislike. It was a positive experience for me. **Recommendations to others considering SuccessCOACHING:** Use it! It will help you in the long run. **What problems is SuccessCOACHING solving and how is that benefiting you?** Taking the CSM course has helped me get noticed more for jobs on LinkedIn. Combined with my experience, I think this will be beneficial to me in my job search. ### 35. Foundations of Customer Success **Rating:** 4.5/5.0 stars **Reviewed by:** Nicole F. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2023 **What do you like best about SuccessCOACHING?** Self-guided modules, but then you come together to discuss with a moderator and your team and discuss how to apply the principles of what we learned. **What do you dislike about SuccessCOACHING?** No, I would take another course with them. **What problems is SuccessCOACHING solving and how is that benefiting you?** SuccessCoaching helps align the entire CSM team with varying experience levels and touches on the foundational building blocks of being a CSM. SuccessCoaching has given me the confidence to know I have the fundamentals to grow and build a successful CSM career. It also made me more confident going in with my customers as it taught me some new tactics for having successful meetings, building success plans, and running QBRs effectively. ### 36. SuccessCOACHING brought our team closer together through knowledge **Rating:** 5.0/5.0 stars **Reviewed by:** Cortney H. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about SuccessCOACHING?** The easy to follow modules made for a simple way for my team to learn, even with our busy schedules/ **What do you dislike about SuccessCOACHING?** We ended up rewriting our own discussion questions instead of using the ones provided for managers. **What problems is SuccessCOACHING solving and how is that benefiting you?** SuccessCOACHING was an amazing tool for our team to help understand the true value of a Customer Success department, and to help us re-evaluate our goals and how we approach our clients. ### 37. Very informative with useful information that pertains to my current job. **Rating:** 4.5/5.0 stars **Reviewed by:** John F. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about SuccessCOACHING?** I like the organized modules. The videos were very informative and understandable, with relatable subject matter. **What do you dislike about SuccessCOACHING?** Some topics did not pertain to my job. The information was unknown and hard to grasp because I did not use the information in my career. **What problems is SuccessCOACHING solving and how is that benefiting you?** The Customer experience is the most valuable part of the Success Coaching modules. There is a lot of good information that assists me with my customer. ### 38. Growth and Launch Bundle Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about SuccessCOACHING?** Self-paced training modules, great resources **What do you dislike about SuccessCOACHING?** None so far. It has been pretty informational. Sometimes content is vague but it makes sense considering all the different types of customers and industries they have to cover **Recommendations to others considering SuccessCOACHING:** Comprehensive overview on customer success topics with resources and guidelines to use **What problems is SuccessCOACHING solving and how is that benefiting you?** Providing knowledge and framework to help CSMs succeed in their roles ### 39. One of the best Customer Success coaching and training on the market! **Rating:** 5.0/5.0 stars **Reviewed by:** Jasmin C. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2023 **What do you like best about SuccessCOACHING?** The live coaching, recorded lessons, and slides were perfect for comprehending the content. **What do you dislike about SuccessCOACHING?** None at this time. The training was very organized and the content well delivered. **Recommendations to others considering SuccessCOACHING:** Excellent training program for new or seasoned CSMs to help sharpen your skills. Highly recommend Success Coaching. They are passionate and knowledgeable. **What problems is SuccessCOACHING solving and how is that benefiting you?** Customer Success is a relatively new field and there aren't many reputable organizations that understand the concept, much less provide a meaningful certification. Mark Andrew did a phenomenal job in delivering the Customer Success Certification content and made it practical with real-world application/examples. Lots of valuable learnings, and I highly recommend the class. ### 40. SuccessCOACHING offers the best customer success course **Rating:** 5.0/5.0 stars **Reviewed by:** Philip L. | Technical Support Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** January 26, 2023 **What do you like best about SuccessCOACHING?** The best about SuccessCOACHING is the course layout. All the key topics are divided into different modules. The main concepts are delivered in point form style. It's easier for me to remember the idea. **What do you dislike about SuccessCOACHING?** It will be I don't recall if I have seen a video to tell a story about each topic, so it will be nice to include a short situational video to focus on the topic for each module. nice to film/play a short situational video for each module. **Recommendations to others considering SuccessCOACHING:** Please give it a try. **What problems is SuccessCOACHING solving and how is that benefiting you?** SuccessCOACHING helps me review what I need to master customer success key concepts and strategy. It provides guidance, steps, and scenarios to tackle different customer needs in the real world. ### 41. improve professional and personal career with the coachings **Rating:** 4.0/5.0 stars **Reviewed by:** Zeeshan Ali S. | Enterprise (> 1000 emp.) **Reviewed Date:** February 09, 2023 **What do you like best about SuccessCOACHING?** The video training and learning modules help to identify the emotion and situation you need to understand based on circumstances. **What do you dislike about SuccessCOACHING?** I haven't clearly observed the downside of the SucessCoaching as I was busy completing the modules and understanding the available information. I don't think there is any improvement or downside to it. **Recommendations to others considering SuccessCOACHING:** Try checking for other modules where you are lacking and look for some hidden gems in the article which help you improve personally and professionally **What problems is SuccessCOACHING solving and how is that benefiting you?** SucessCoaching helps in identifying the problem where you lack and help you understand what steps and following action need to be taken based on the scenario and situation you are in ### 42. Success Coaching Review **Rating:** 4.0/5.0 stars **Reviewed by:** Danielle G. | Customer Success Manager at Bigtincan, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2023 **What do you like best about SuccessCOACHING?** I liked the flow of the videos. I thought that they were very easy to follow along. The narrator did a good job of getting the key points of the course across to me. **What do you dislike about SuccessCOACHING?** There was not much that I did not like about the course. I found the flow to be really good and would recommend this to another customer success manager to take. **What problems is SuccessCOACHING solving and how is that benefiting you?** I wanted to take a course that helped me refine my customer success skills. I wanted to make sure that I understood the basics as well as the additional skills that would be necessary to do this job. ### 43. Great courses and insights, super clear learning! **Rating:** 5.0/5.0 stars **Reviewed by:** Filipe P. | Customer Success Manager, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2023 **What do you like best about SuccessCOACHING?** Clear learning path. I also really enjoyed the resources and extra tips given by the coaches, other than just being all presented to you in slides. **What do you dislike about SuccessCOACHING?** I really enjoyed the whole course, I don't really have anything to add. I am looking forward to do levels 2 to 5! **What problems is SuccessCOACHING solving and how is that benefiting you?** I reallly enjoyed the course I have done with SuccessCOACHING. I have been working as a CSM for 1 year before being certified through SC, and I learned a lot. Even if you have experience, there are great insights by the moderators and always something new that you can implement with your teams. ### 44. Megan's Review **Rating:** 5.0/5.0 stars **Reviewed by:** Megan M. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2023 **What do you like best about SuccessCOACHING?** I liked the interactive modules. Having quick quizzes after every couple of sections helped you retain the information you were just given. The slides helped me stay on track. **What do you dislike about SuccessCOACHING?** I think certain sections were a bit redundant. Some sections took a long time to overly explain a fairly straight forward topic. Having the opportunity to skip through certain slides was nice. **Recommendations to others considering SuccessCOACHING:** You should take this! It was very informative and insightful **What problems is SuccessCOACHING solving and how is that benefiting you?** SuccessCoaching is solving a lack of information around client relations. As a new client relations manager, it was extremely helpful to get a full background and best practice for this role. ### 45. creating a mindset for customer success **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about SuccessCOACHING?** The template provided to plan with customers, approaches towards customers, organised way of explaining topics clearly and precisely **What do you dislike about SuccessCOACHING?** May be more live examples on each topic would help more to grasp and remember **What problems is SuccessCOACHING solving and how is that benefiting you?** It helps to change the mindset on how to help customer and also give good approaches to reach that goal ### 46. A valuable training program for those working in Customer Success **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2023 **What do you like best about SuccessCOACHING?** The content is both straightforward and comprehensive. The course modules cover many different areas under the umbrella of Customer Success, which makes CCSM applicable to a wide range of professional positions within Customer Success Teams. **What do you dislike about SuccessCOACHING?** Some of the video content is a little slow and can be disengaging for learners who spend long periods studying. It can also be cumbersome to navigate, as the intro videos for each module are nested on their own page to be marked complete - it may work better to have these integrated into the first "content" video for each module. **Recommendations to others considering SuccessCOACHING:** It's worthwhile completing CCSM Level 1 and seeing whether the rest of the training program is applicable to you and your role. You could also pick and choose programs which are more closely related to your duties and position. **What problems is SuccessCOACHING solving and how is that benefiting you?** Customer Success is a relatively new field in the SaaS industry. SuccessCOACHING is one of the few online training platforms which provides a holistic and comprehensive learning and development program for those working in this industry. ### 47. Lots of content and great resources! **Rating:** 4.5/5.0 stars **Reviewed by:** Vicki H. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2023 **What do you like best about SuccessCOACHING?** The available Resources and the course layouts that are easy to use and contain a ton of helpful information. **What do you dislike about SuccessCOACHING?** The surveys at the end of each course gets a little redundant. **Recommendations to others considering SuccessCOACHING:** The training is well laid out and easy to understand the resources help a ton! **What problems is SuccessCOACHING solving and how is that benefiting you?** I am building our company's B2B Customer Success process and this training has been so valuable in helping me know how to proceed. I love the downloadable templates and resources. ### 48. Convenient and Easy Format makes for Easy Learning **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2023 **What do you like best about SuccessCOACHING?** The upside of using SuccessCOACHING is most definitely the learning format that it is in. they make it east to use, its predictable and the quizzes that are placed in between each learning section really help to make sure you are prepared for the certification test at the end. **What do you dislike about SuccessCOACHING?** I do think the pace of the videos is a little slow. I enjoy that I can go in and make the speed of the videos a little faster as that helps to keep my attention. **Recommendations to others considering SuccessCOACHING:** I would recommend that you take your time reviewing the material and really prepare for the certification test with ample time and quiet space. The content is good and the questions are tricky from time to time so it is nice to be able to think back to the quizzes and really prepare yourself. **What problems is SuccessCOACHING solving and how is that benefiting you?** The problem that SuccessCOACHING is solving for me is really helping me to be a better CSM in my day to day. I was looking for a certification that was general enough to apply to all aspects of being a CSM, not just at my current company and I know the skills I'm currently learning will help me get there. ### 49. Painless and Informative Learning **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Research | Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2023 **What do you like best about SuccessCOACHING?** The videos are full of helpful information, but I truly appreciate the resources that are given to us. I like to take notes, so it's easy to follow along with the videos and scribble down my notes on a notepad or even with the printable slides they provide for us. **What do you dislike about SuccessCOACHING?** The lengthiness of some of the videos. I find I pay much more attention and capture more with shorter videos. Usually, the videos range between 5-15 min, but there are some that exceed 20 and it can get exhausting. **Recommendations to others considering SuccessCOACHING:** You get what you put into the learning. I have learned so much thanks to this platform, and it has helped me to improve as a CSM within my company. **What problems is SuccessCOACHING solving and how is that benefiting you?** As someone who is new in the Customer Success world, this platform has been helping me with tips and tricks when interacting with clients. From dark clients to interactive clients, I know how to excel in my role to make them and myself successful. ### 50. Great way to sharpen your skills or get to know Customer Success **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2023 **What do you like best about SuccessCOACHING?** SuccessCoaching is really trying to set standards for CS. Most importantly knowledge is the biggest part of what SuccessCoachig is trying to standardize and transfer between everyone no matter their career level. **What do you dislike about SuccessCOACHING?** The one item I dont like about SuccessCoaching classes or certifications is that the teachers are so knowledgeable that their slides might not always match what they are talking about. This may be a slide-off or what feels like they should add another slide. But if you take notes, you'll do fine. **Recommendations to others considering SuccessCOACHING:** My recommendation to others is to dive into what SuccessCoaching has to offer. A lot of times their Level 1 certification is on sale or has a promo code you can use. You'll learn a lot about CS just from the class. If you want a free option - I highly recommend their weekly webinars where you can ask questions to CS experts. **What problems is SuccessCOACHING solving and how is that benefiting you?** SuccessCoaching is setting the foundation of Customer Success. Just by going off their Level 1 certification and their weekly webinars, you'll learn a lot about CS. ## SuccessCOACHING Discussions - [Could I have a discount to be able to buy the level 3 certificate?](https://www.g2.com/discussions/could-i-have-a-discount-to-be-able-to-buy-the-level-3-certificate) - 1 comment, 1 upvote - [Will CCSM ever evolve into a Certified Customer Success Leadership program? If so, when?](https://www.g2.com/discussions/30980-will-ccsm-ever-evolve-into-a-certified-customer-success-leadership-program-if-so-when) - 1 comment, 1 upvote - [View SuccessCOACHING pricing details and edition comparison](https://www.g2.com/products/successcoaching/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+07%3A03%3A21+-0500&secure%5Bsession_id%5D=88850d94-081b-4e10-9a33-b9db05960c7a&secure%5Btoken%5D=3181ab8476742cccc0403a0a2df44fdb871f47371fdf5ae65d569a4939148555&format=llm_user) ## SuccessCOACHING Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top SuccessCOACHING Alternatives - [Winning by Design](https://www.g2.com/products/winning-by-design/reviews) - 4.8/5.0 (765 reviews) - [Hone](https://www.g2.com/products/honehq/reviews) - 4.6/5.0 (297 reviews) - [JB Sales](https://www.g2.com/products/jb-sales/reviews) - 4.8/5.0 (413 reviews)