1. [Home](https://www.g2.com/) 2. ... 3. [Customer Success Training Providers](https://www.g2.com/categories/customer-success-training) 4. [SuccessCOACHING Discussions](https://www.g2.com/products/successcoaching/discuss) [ ![SuccessCOACHING](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b5b1f40201eb72b15b189da0169c5942/successcoaching.png "SuccessCOACHING") ](/products/successcoaching/reviews) # SuccessCOACHING Discussions SuccessCOACHING is a Customer Success training and certification company for individual CS professionals and CS teams. The only G2 Triple Grid Leader in Customer Success training — a recognition achieved by less than 4% of companies on the platform — we've trained 39,000+ CS professionals at 10,000+ companies to systematically capture the $23 billion in expansion revenue most SaaS companies leave on the table. What We Offer - CS Foundations: our core on-demand certification covering the complete customer success lifecycle - AI Fluency for Customer Success: practical AI skills training for CSMs, teaching a system to use AI where the output is defensible - Value-Based Selling: expansion and account-growth training for CS, Sales, and Account Management professionals - Customer Support certification (CCSS): structured training for support-focused teams Built for a single professional earning their own credential, or a full team standardizing training company-wide. The Problem We Solve While 70–80% of SaaS revenue happens post-sale, most CS professionals receive product training instead of formal Customer Success and revenue training. The result: companies stuck at 102–104% Net Revenue Retention while leaders achieve 118–120% through systematic expansion methodologies. Our Approach We transform CS professionals and teams from cost centers into revenue engines through: - Revenue-focused methodologies designed specifically for CS professionals - Industry-recognized certification leading to career advancement for 85% of graduates - Practitioner-built frameworks created by CS leaders who've actually driven expansion revenue - Day-one implementation tools that deliver immediate ROI Why We're Different Unlike generic CS training, we teach CS professionals — individually or as a team — how to systematically identify and capture expansion opportunities while maintaining trusted advisor status. Our methodology bridges the gap between customer advocacy and revenue responsibility. Proven Results - 2,000+ companies transformed from "land and stand" to "land and expand" - 39,000+ CS professionals equipped with expansion revenue skills - G2 Triple Grid Leader status across three categories - Curriculum developed in partnership with the University of San Francisco School of Management - Accredited to issue CPD / Continuing Education Hours - Used by industry leaders including Apple, HP, VMware, RedHat, and Procore Bottom Line Whether you're a CS professional building your own career credential or a CS leader standardizing your team, your customer base contains millions in uncaptured expansion revenue. We teach you how to systematically capture it — without compromising customer relationships. - **3** discussions - · **67%** answered ![SuccessCOACHING](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b5b1f40201eb72b15b189da0169c5942/successcoaching.png "SuccessCOACHING") SuccessCOACHING Discussions Most CommentedMost HelpfulCommon QuestionsNewest Showing **3** discussions ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 3 years ago More Options - Share [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=What+is+SuccessCOACHING+used+for%3F&title=What+is+SuccessCOACHING+used+for%3F&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-successcoaching-used-for) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=What+is+SuccessCOACHING+used+for%3F&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-successcoaching-used-for&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-successcoaching-used-for) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=What+is+SuccessCOACHING+used+for%3F&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-successcoaching-used-for%0aWhat+is+SuccessCOACHING+used+for%3F) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=What+is+SuccessCOACHING+used+for%3F&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-successcoaching-used-for%0aWhat+is+SuccessCOACHING+used+for%3F) - Copy link - [ ## What is SuccessCOACHING used for? ](/discussions/what-is-successcoaching-used-for) What is SuccessCOACHING used for? [ Customer Success Training Providers ](https://www.g2.com/tags/customer-success-training-providers)[ Training & Development Companies ](https://www.g2.com/tags/training-amp-development-companies)[ Sales Training Providers ](https://www.g2.com/tags/sales-training-providers) Show More (Upvote this discussion)\<0\>0\> (Downvote this discussion) 0 (0 Comments) Add a comment [ View discussion ](/discussions/what-is-successcoaching-used-for) ![Karla M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karla M.") KM Loading... [Karla M.](https://www.g2.com/users/12d1b03b-0290-4daa-8c93-34e295f337cd "Karla M.") • about 5 years ago Senior Customer Success More Options - Share [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=We+are+a+company+that+is+growing+in+the+success+team%2C+we+already+have+level+1+and+2+certifications%2C+and+we+would+like+to+be+able+to+complete+level+3.+Is+ther...&title=Could+I+have+a+discount+to+be+able+to+buy+the+level+3+certificate%3F&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fcould-i-have-a-discount-to-be-able-to-buy-the-level-3-certificate) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Could+I+have+a+discount+to+be+able+to+buy+the+level+3+certificate%3F&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fcould-i-have-a-discount-to-be-able-to-buy-the-level-3-certificate&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fcould-i-have-a-discount-to-be-able-to-buy-the-level-3-certificate) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Could+I+have+a+discount+to+be+able+to+buy+the+level+3+certificate%3F&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fcould-i-have-a-discount-to-be-able-to-buy-the-level-3-certificate%0aWe+are+a+company+that+is+growing+in+the+success+team%2C+we+already+have+level+1+and+2+certifications%2C+and+we+would+like+to+be+able+to+complete+level+3.+Is+ther...) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Could+I+have+a+discount+to+be+able+to+buy+the+level+3+certificate%3F&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fcould-i-have-a-discount-to-be-able-to-buy-the-level-3-certificate%0aWe+are+a+company+that+is+growing+in+the+success+team%2C+we+already+have+level+1+and+2+certifications%2C+and+we+would+like+to+be+able+to+complete+level+3.+Is+ther...) - Copy link - [ ## Could I have a discount to be able to buy the level 3 certificate? ](/discussions/could-i-have-a-discount-to-be-able-to-buy-the-level-3-certificate) We are a company that is growing in the success team, we already have level 1 and 2 certifications, and we would like to be able to complete level 3. Is there any discount? [ Sales Training Providers ](https://www.g2.com/tags/sales-training-providers)[ Training & Development Companies ](https://www.g2.com/tags/training-amp-development-companies)[ Customer Success Training Providers ](https://www.g2.com/tags/customer-success-training-providers) Show More (Upvote this discussion)\<0\>0\> (Downvote this discussion) 1 (1 Comment) Add a comment [ View discussion ](/discussions/could-i-have-a-discount-to-be-able-to-buy-the-level-3-certificate) JD Loading... [Jeremy D.](https://www.g2.com/users/e8c69ab4-33ff-494d-acc7-3bc575b2b3c2 "Jeremy D.") • about 6 years ago More Options - Share [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Will+CCSM+ever+evolve+into+a+Certified+Customer+Success+Leadership+program%3F+If+so%2C+when%3F&title=Will+CCSM+ever+evolve+into+a+Certified+Customer+Success+Leadership+program%3F+If+so%2C+when%3F&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2F30980-will-ccsm-ever-evolve-into-a-certified-customer-success-leadership-program-if-so-when) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Will+CCSM+ever+evolve+into+a+Certified+Customer+Success+Leadership+program%3F+If+so%2C+when%3F&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2F30980-will-ccsm-ever-evolve-into-a-certified-customer-success-leadership-program-if-so-when&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2F30980-will-ccsm-ever-evolve-into-a-certified-customer-success-leadership-program-if-so-when) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Will+CCSM+ever+evolve+into+a+Certified+Customer+Success+Leadership+program%3F+If+so%2C+when%3F&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2F30980-will-ccsm-ever-evolve-into-a-certified-customer-success-leadership-program-if-so-when%0aWill+CCSM+ever+evolve+into+a+Certified+Customer+Success+Leadership+program%3F+If+so%2C+when%3F) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Will+CCSM+ever+evolve+into+a+Certified+Customer+Success+Leadership+program%3F+If+so%2C+when%3F&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2F30980-will-ccsm-ever-evolve-into-a-certified-customer-success-leadership-program-if-so-when%0aWill+CCSM+ever+evolve+into+a+Certified+Customer+Success+Leadership+program%3F+If+so%2C+when%3F) - Copy link - [ ## Will CCSM ever evolve into a Certified Customer Success Leadership program? If so, when? ](/discussions/30980-will-ccsm-ever-evolve-into-a-certified-customer-success-leadership-program-if-so-when) Will CCSM ever evolve into a Certified Customer Success Leadership program? If so, when? [ Customer Success Training Providers ](https://www.g2.com/tags/customer-success-training-providers) Show More (Upvote this discussion)\<0\>0\> (Downvote this discussion) 1 (1 Comment) Add a comment [ View discussion ](/discussions/30980-will-ccsm-ever-evolve-into-a-certified-customer-success-leadership-program-if-so-when) ## Browse by popular topics [Customer Success Training Providers](/products/successcoaching/discuss?filters%5Btags%5D%5B%5D=customer-success-training-providers)[Sales Training Providers](/products/successcoaching/discuss?filters%5Btags%5D%5B%5D=sales-training-providers)[Training & Development Companies](/products/successcoaching/discuss?filters%5Btags%5D%5B%5D=training-amp-development-companies)