The G2 on Squaretalk

Squaretalk Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of Squaretalk, facilitating efficient call management and customer interactions. (27 mentions)

Users value the flexible telephony system and appreciate the advanced AI-powered features and reliable performance of Squaretalk. (18 mentions)

Users commend Squaretalk for its reliability, enabling efficient call management and swift resolution of customer issues. (18 mentions)

Users praise Squaretalk for its excellent call quality, enhancing customer service and aiding training for new agents. (16 mentions)

Users value the efficiency of Squaretalk, enabling quick call management and seamless customer interaction tracking. (16 mentions)

Users praise the seamless CRM integration of Squaretalk for enhancing productivity and data accuracy. (13 mentions)

Users face connection delays during peak hours, which can disrupt workflow and overall call experience. (5 mentions)

Users find the complex features of Squaretalk challenging, impacting ease of use and initial experience. (4 mentions)

Users find the complexity of advanced settings in Squaretalk challenging, especially for newcomers during implementation. (4 mentions)

Users face connection issues with delays during peak hours and complications from dynamic IP restrictions. (4 mentions)

Users find the difficult setup process challenging, especially when implementing complex workflows or utilizing advanced features. (4 mentions)

Users find the learning curve challenging initially, but appreciate the thorough support and training resources available. (4 mentions)

Users feel that the missing features like dark mode and language options hinder their overall experience with Squaretalk. (4 mentions)

Users experience delays in dashboard updates, leading to issues with real-time accuracy for metrics and agent statuses. (2 mentions)

Top Pros or Advantages of Squaretalk

1. Ease of Use

Users appreciate the ease of use of Squaretalk, facilitating efficient call management and customer interactions.

See 27 mentions

See Related User Reviews

Haris B.

Small-Business (50 or fewer emp.)

3.0/5

"A Solid All-in-One Communication Platform"

What do you like about Squaretalk?

Squaretalk strikes a great balance between functionality, ease of use, and reliable support. It’s clear that it’s built with actual users in mind,not

ZACHARY W.

Small-Business (50 or fewer emp.)

5.0/5

"Advanced call management and unlimited recordings"

What do you like about Squaretalk?

We can easily manage and route calls and track customer interactions within our CRM. This is very helpful as we have a relatively small team that has

2. Features

Users value the flexible telephony system and appreciate the advanced AI-powered features and reliable performance of Squaretalk.

See 18 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Squaretalk"

What do you like about Squaretalk?

Squaretalk is a cloud-based and reliable. I like its advanced AI-powered features, such as AI voice agents. The mobile app is a plus, too.

Alejandro P.

Small-Business (50 or fewer emp.)

5.0/5

"Clean APIs and Reliable Performance"

What do you like about Squaretalk?

The API integration is clean and well-documented. Performance is solid; no noticeable latency issues, even with concurrent users.

3. Reliability

Users commend Squaretalk for its reliability, enabling efficient call management and swift resolution of customer issues.

See 18 mentions

See Related User Reviews

Haris B.

Small-Business (50 or fewer emp.)

3.0/5

"A Solid All-in-One Communication Platform"

What do you like about Squaretalk?

Squaretalk strikes a great balance between functionality, ease of use, and reliable support. It’s clear that it’s built with actual users in mind,not

ZACHARY W.

Small-Business (50 or fewer emp.)

5.0/5

"Advanced call management and unlimited recordings"

What do you like about Squaretalk?

We can easily manage and route calls and track customer interactions within our CRM. This is very helpful as we have a relatively small team that has

4. Call Quality

Users praise Squaretalk for its excellent call quality, enhancing customer service and aiding training for new agents.

See 16 mentions

See Related User Reviews

Manikandan V.

Small-Business (50 or fewer emp.)

4.5/5

"Thanks for your CRM Integration and Real-Time Support"

What do you like about Squaretalk?

The system seamlessly connects with our Customer Relationship Management system. The process of transferring call results into our Salesforce pipeline

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Reliable platform for customer support"

What do you like about Squaretalk?

Squaretalk's reliability and excellent call quality have enabled us to provide top-notch customer service. The ability to record and review calls has

5. Efficiency

Users value the efficiency of Squaretalk, enabling quick call management and seamless customer interaction tracking.

See 16 mentions

See Related User Reviews

Haris B.

Small-Business (50 or fewer emp.)

3.0/5

"A Solid All-in-One Communication Platform"

What do you like about Squaretalk?

Squaretalk strikes a great balance between functionality, ease of use, and reliable support. It’s clear that it’s built with actual users in mind,not

ZACHARY W.

Small-Business (50 or fewer emp.)

5.0/5

"Advanced call management and unlimited recordings"

What do you like about Squaretalk?

We can easily manage and route calls and track customer interactions within our CRM. This is very helpful as we have a relatively small team that has

6. CRM Integration

Users praise the seamless CRM integration of Squaretalk for enhancing productivity and data accuracy.

See 13 mentions

See Related User Reviews

Manikandan V.

Small-Business (50 or fewer emp.)

4.5/5

"Thanks for your CRM Integration and Real-Time Support"

What do you like about Squaretalk?

The system seamlessly connects with our Customer Relationship Management system. The process of transferring call results into our Salesforce pipeline

Rohit S.

Mid-Market (51-1000 emp.)

5.0/5

"Streamlined Our Real Estate Operations"

What do you like about Squaretalk?

I love how Squaretalk seamlessly integrates with our CRM system. This gives us access to client details when they call and automatic note logging, whi

Top Cons or Disadvantages of Squaretalk

1. Delays

Users face connection delays during peak hours, which can disrupt workflow and overall call experience.

See 5 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Reliable platform for customer support"

What do you dislike about Squaretalk?

The only minor drawback we've experienced is the occasional delay in connecting calls during peek hours, but Squaretalk support team has been great ab

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Squaretalk"

What do you dislike about Squaretalk?

The limited third-party app integrations were a con for me. Experienced some connection delays during peak hours or complex workflows, missing feature

2. Complex Features

Users find the complex features of Squaretalk challenging, impacting ease of use and initial experience.

See 4 mentions

See Related User Reviews

Haris B.

Small-Business (50 or fewer emp.)

3.0/5

"A Solid All-in-One Communication Platform"

What do you dislike about Squaretalk?

Squaretalk is a strong platform, especially for small to mid-sized teams, but it’s not perfect. With some improvements in UI intuitiveness, more advan

Ankush P.

Small-Business (50 or fewer emp.)

4.5/5

"Best communicational channel Squaretalk"

What do you dislike about Squaretalk?

The customer support could be faster; sometimes you have to wait longer than expected. Some of the advanced features aren’t super intuitive, so the ea

3. Complexity

Users find the complexity of advanced settings in Squaretalk challenging, especially for newcomers during implementation.

See 4 mentions

See Related User Reviews

Ankush P.

Small-Business (50 or fewer emp.)

4.5/5

"Best communicational channel Squaretalk"

What do you dislike about Squaretalk?

The customer support could be faster; sometimes you have to wait longer than expected. Some of the advanced features aren’t super intuitive, so the ea

Sankalp J.

Small-Business (50 or fewer emp.)

5.0/5

"Seamless CRM Integration and Reliable Support, Minor Learning Curve"

What do you dislike about Squaretalk?

What I dislike about Squaretalk is that some of its advanced settings and customization options can be a bit complex for new users, and occasional con

4. Connection Issues

Users face connection issues with delays during peak hours and complications from dynamic IP restrictions.

See 4 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Reliable platform for customer support"

What do you dislike about Squaretalk?

The only minor drawback we've experienced is the occasional delay in connecting calls during peek hours, but Squaretalk support team has been great ab

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great global VOIP solution"

What do you dislike about Squaretalk?

Due to security, the SquareTalk portal gets locked sometimes for dynamic IPs - requiring us to update IPs with support frequently. They respond quickl

5. Difficult Setup

Users find the difficult setup process challenging, especially when implementing complex workflows or utilizing advanced features.

See 4 mentions

See Related User Reviews

Ankush P.

Small-Business (50 or fewer emp.)

4.5/5

"Best communicational channel Squaretalk"

What do you dislike about Squaretalk?

The customer support could be faster; sometimes you have to wait longer than expected. Some of the advanced features aren’t super intuitive, so the ea

Melissa L.

Small-Business (50 or fewer emp.)

5.0/5

"Easy to Onboard New Team Members"

What do you dislike about Squaretalk?

The initial setup took a little bit of time, but the support team was helpful.

6. Learning Curve

Users find the learning curve challenging initially, but appreciate the thorough support and training resources available.

See 4 mentions

See Related User Reviews

Ankush P.

Small-Business (50 or fewer emp.)

4.5/5

"Best communicational channel Squaretalk"

What do you dislike about Squaretalk?

The customer support could be faster; sometimes you have to wait longer than expected. Some of the advanced features aren’t super intuitive, so the ea

Sankalp J.

Small-Business (50 or fewer emp.)

5.0/5

"Seamless CRM Integration and Reliable Support, Minor Learning Curve"

What do you dislike about Squaretalk?

What I dislike about Squaretalk is that some of its advanced settings and customization options can be a bit complex for new users, and occasional con

7. Missing Features

Users feel that the missing features like dark mode and language options hinder their overall experience with Squaretalk.

See 4 mentions

See Related User Reviews

Haris B.

Small-Business (50 or fewer emp.)

3.0/5

"A Solid All-in-One Communication Platform"

What do you dislike about Squaretalk?

Squaretalk is a strong platform, especially for small to mid-sized teams, but it’s not perfect. With some improvements in UI intuitiveness, more advan

Hidayat R.

Mid-Market (51-1000 emp.)

5.0/5

"Powerful Integrations"

What do you dislike about Squaretalk?

The lack of dark mode option can strain the eyes during extended use. Adding a dark mode would improve comfort for those who work long on the platform

8. Dashboard Issues

Users experience delays in dashboard updates, leading to issues with real-time accuracy for metrics and agent statuses.

See 2 mentions

See Related User Reviews

Citlalli G.

Small-Business (50 or fewer emp.)

5.0/5

"Turbocharging Sales Productivity"

What do you dislike about Squaretalk?

The reporting dashboard could be more real-time. Occasional minor lags mean we don't get the most up-to-date metrics sometimes.

Waskarani Z.

Small-Business (50 or fewer emp.)

5.0/5

"Efficient Call Management and Rapid Resolution with Squaretalk"

What do you dislike about Squaretalk?

Agent status updates in the dashboard occasionally experience a slight delay of several seconds.

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Nick K.

Head of CX

Individual & Family Services

Small-Business (50 or fewer emp.)

6/18/2025

"Optimestic & Easy-To-Use Platform"

5/5

What do you like best about Squaretalk?

I like how intuitive and easy to navigate the interface is, which makes onboarding new agents much faster. The workflow builder allows us to customize call flows and automate certain tasks, saving us hours of manual work. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

I haven't experienced anything major to dislike so far. All are good and support team always reply very quick with resolution. Review collected by and hosted on G2.com.

What problems is Squaretalk solving and how is that benefiting you?

By streamlining workflows and enabling task automation, Squaretalk has significantly improved our productivity. The reduced manual work allows us to focus more on strategic initiatives and have more in-depth customer interactions. As a result, customer satisfaction and retention rates have increased noticeably over the past few months. Review collected by and hosted on G2.com.

Response from Anya Neykova of Squaretalk

edit

Hello Nick,

Thanks for the great review!

We’re really happy that Squaretalk is working well for you and supporting your needs. If there’s ever anything we can do to make your experience even better, just let us know. We appreciate having you with us!

See how Squaretalk improved

Adam T.

Small-Business (50 or fewer emp.)

10/10/2025

"Having a Great Work Experience with Sqauretalk"

5/5

What do you like best about Squaretalk?

We need a solution where we can automate our call support and SMS marketing and here Squaretalk gives very effective and reliable solution to us. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

I have a nothing bad with their application system. Review collected by and hosted on G2.com.

Response from Anya Neykova of Squaretalk

edit

Hello Adam,

Thank you so much for sharing your experience with Squaretalk!

We’re really happy to hear that our platform has been helpful for automating your outreach and support.

It means a lot to us that you are sharing your positive experience with the system. Feedback like yours keeps us motivated to keep improving and supporting businesses like yours.

If you ever need anything or have ideas about how we can make Squaretalk even better for you, we’re always here to help. Thanks again for being with us!

Best Regards,

See how Squaretalk improved

Murli M.

Mid-Market (51-1000 emp.)

7/7/2025

"Number of Features"

5/5

What do you like best about Squaretalk?

I am very satisfied with the services it feels very good to use the service.The price is also very reasonable as compared to others present in market. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

I dont have any issues since they are having multiple features which are very useful and it makes me satisfied so I am unable to identify anything that can be disliked. Review collected by and hosted on G2.com.

Response from Anya Neykova of Squaretalk

edit

Hello Murli,

Thank you for taking the time to leave such a positive review!

We’re happy to hear that you are satisfied with Squaretalk - both in terms of service quality and pricing, and that features like the contact center workforce tools and the auto dialer are helping you manage your operations effectively.

It’s great to know that you haven’t encountered any issues and that the platform meets your expectations across the features you rely on.

If you ever have questions, feedback, or need assistance, don’t hesitate to reach out - we’re here for you.

Thanks again for choosing Squaretalk!

See how Squaretalk improved

Brenden J.

Manager

Information Technology and Services

Mid-Market (51-1000 emp.)

8/1/2025

"Number of features"

5/5

What do you like best about Squaretalk?

They are giving varities of features and user support infrastructure that gives reliable and affordable services to manage our callings nd auto dialer to perform daily office need. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

Nothing have to mention in this section as a satisfied Squaretalk user. Review collected by and hosted on G2.com.

Response from Anya Neykova of Squaretalk

edit

Hello Brenden,

Thanks for the great review!

We’re really happy that Squaretalk is working well for you and supporting your needs. If there’s ever anything we can do to make your experience even better, just let us know.

We appreciate having you with us!

See how Squaretalk improved

Abhay S.

Data Analyst

Marketing and Advertising

Mid-Market (51-1000 emp.)

6/20/2025

"Scales Operations Easily & Cost Saving Services"

5/5

What do you like best about Squaretalk?

I appreciate how Squaretalk makes it straightforward to add more agents and expand service capacity. The predictive dialer allows our team to engage with more leads without expanding the headcount. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

No major drawbacks so far. The platform has met our expectations and full fill all requirements and gives best customer support to us. Review collected by and hosted on G2.com.

Response from Anya Neykova of Squaretalk

edit

Hello Abhay,

Thank you for taking the time to leave such a positive review!

We’re glad to hear that Squaretalk has made it easy for you to scale agent capacity and that the predictive dialer is helping your team reach more leads without adding extra headcount. It’s great to know the platform meets your requirements and that our support team has provided a strong experience.

We’re also happy that workflow optimization and integrations are helping you handle higher inquiry volume efficiently and protect your bottom line.

If you ever have questions, feedback, or need assistance, don’t hesitate to reach out - we’re here for you.

Thanks again for choosing Squaretalk!

See how Squaretalk improved

Garvil T.

Small-Business (50 or fewer emp.)

7/30/2025

"All are good and Satisfactory"

4/5

What do you like best about Squaretalk?

Their services are good and satisfactory, where we easily integrate our office server with their platform for automatic dialer. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

Some time we have an issue related technical queries but their team help us and solve the problem. Review collected by and hosted on G2.com.

Response from Olivia Panayotova of Squaretalk

edit

Hello Garvil,

Thank you for taking the time to share your experience with Squaretalk!

We’re so pleased to hear that our services and platform are meeting your needs and supporting your business effectively. It’s great to know that integration has been seamless and that our support team has been there to assist you whenever needed.

We also appreciate your note about occasional technical queries — we’re glad our team has been able to respond quickly and resolve any issues to keep your operations running smoothly.

Your positive feedback is truly appreciated and motivates us to keep providing reliable solutions and excellent service to our customers.

We truly value your trust and partnership with Squaretalk!

See how Squaretalk improved

Verified User in Facilities Services

Small-Business (50 or fewer emp.)

10/7/2025

"Squaretalk"

5/5

What do you like best about Squaretalk?

Squaretalk is a cloud-based and reliable. I like its advanced AI-powered features, such as AI voice agents. The mobile app is a plus, too. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

The limited third-party app integrations were a con for me. Experienced some connection delays during peak hours or complex workflows, missing features like dark mode, and a complex cancellation process for some users. Review collected by and hosted on G2.com.

Response from Anya Neykova of Squaretalk

edit

Hello there,

Thank you for taking the time to leave your review!

We’re glad to hear that you find Squaretalk reliable, appreciate the AI-powered features like AI Voice Agents, and value the convenience of the mobile app.

Thank you as well for pointing out the areas where we can improve. We understand the concerns around third-party integrations, connection delays, and missing features. We’re happy to share that in our new Squaretalk Cloud Contact Center Platform, we have significantly expanded integrations and also introduced a dark theme based on user feedback. We will also continue reviewing connection performance and the cancellation flow to make the experience smoother for all users.

We’re always open to additional suggestions and will keep working to improve and evolve the platform.

If you ever have questions, feedback, or need assistance, don’t hesitate to reach out - we’re here for you.

Thanks again for choosing Squaretalk!

See how Squaretalk improved

Jinay P.

Analyst

Non-Profit Organization Management

Small-Business (50 or fewer emp.)

6/21/2025

"Efficient, Secure, and Scalable"

5/5

What do you like best about Squaretalk?

Squaretalk’s security features, access control, and accessibility make it a great choice for our growing remote business. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

No significant issues, our account manager and the support team have been very helpful with any technical problems we’ve had so far. Review collected by and hosted on G2.com.

Response from Anya Neykova of Squaretalk

edit

Hello Jinay,

Thank you for sharing such a positive review!

We’re happy to hear that Squaretalk’s security features, access controls, and remote-friendly accessibility are supporting your growing business and enabling your team to work securely from different locations without latency or downtime.

It’s also great to know that our account manager and support team have been able to assist whenever needed and that the platform has helped you scale operations with confidence.

If you ever have questions, feedback, or need assistance, don’t hesitate to reach out - we’re here for you.

Thanks again for choosing Squaretalk!

See how Squaretalk improved

Mantasha K.

Team Lead

Events Services

Mid-Market (51-1000 emp.)

7/2/2025

"Powerful Solution For Cloud Dialer"

5/5

What do you like best about Squaretalk?

They have number of features that gives verities of integration and hassle free services.

1. Ease to operate

2. Reliable & Scalable

3. Hassle free

4. Supportive team members Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

All are good and affordable so i don't have any dislike about Squaretalk. Review collected by and hosted on G2.com.

Response from Anya Neykova of Squaretalk

edit

Hello Mantasha,

Thank you for taking the time to share such a positive review!

We’re glad to hear that Squaretalk’s wide range of features, easy operation, scalability, and smooth integrations are giving you a hassle-free experience, and that our team’s support has been helpful along the way.

It’s also great to know that you find the platform affordable and that you currently have no dislikes - feedback like this motivates us to keep delivering at the same level.

If you ever have questions, feedback, or need assistance, don’t hesitate to reach out - we’re here for you.

Thanks again for choosing Squaretalk!

See how Squaretalk improved

Kiran M.

Mid-Market (51-1000 emp.)

6/30/2025

"Outstanding! Services"

5/5

What do you like best about Squaretalk?

Wonderful experience that gives number of integration to fulfil our official dailer need and also help us to manage SMS Marketing. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

No, I don't have any issues with their services. All supports are also gives satisfyig experience. Review collected by and hosted on G2.com.

Response from Anya Neykova of Squaretalk

edit

Hello Kiran,

Thank you for taking the time to leave such a positive review!

We’re glad to hear that Squaretalk provides the integrations and dialing capabilities you need, and that the overall experience has been smooth and helpful for your business operations.

It’s great to know you haven’t encountered any issues and that our support team has been able to provide a satisfying experience whenever needed.

If you ever have questions, feedback, or need assistance, don’t hesitate to reach out - we’re here for you.

Thanks again for choosing Squaretalk!

See how Squaretalk improved