Aggregation of all channels and KPI's, and cascaded breakdown visual reports on "Campaign" or "Content" level.
Unifying cross platform Engagements at glance.
Support of the Paid Ads reports, to provide Performance checking.
Flexibility on the time filters, and accurate "Time Zone" based reports.
Schedule a Post in different formats for different platforms, post it as scheduled.
defining personalized gadget is a bit complex.
Lack of support on the "Telegram" which is our countries major communication channel.
Instagram not supporting direct posting from the platform (Media API limitation, not Sprinklrs issue actually)
Lack of support on Video View Rates in Instagram.
Not easy to separate the Story, and actual post engagements on the Instagram.
the mobile app is not friendly on the dashboard checking.
Sometimes the Account connections are disconnected, and the KPI's are missed during that time.
(Recently notification is coming, but KPI's seems not to be backtracked for that duration)
Recent upgrade on the "Space" environment, is a bit hard on the UI usage while it seems to be heavy for the browser processing power.
Perfect tool, with support of almost all main social media channels.
Main benefit: aggregating all the Channels and KPI in one suit, saving a lot of effort and time on merging cross platform report.
With Sprinklr you can get insight, of Total Social Media Status at a glance.
Cross platform Social campaign results are now easily aggregated.