Solvis Consulting LLC specializes in implementing and integrating digital marketing platforms with Customer Relationship Management (CRM systems to enhance customer engagement strategies. By connecting consumers, lifecycle stages, channels, technologies, data, and governance, Solvis helps businesses optimize their marketing and engagement ecosystems.
Key Features and Functionality:
- Customer Engagement Command Center: Integrates social media channels with CRM and call center operations, focusing on B2C models from customer service to sales.
- Marketing Automation and CRM Integration: Aligns complex buyer personas by integrating marketing and sales processes, particularly for multinational and multi-brand companies requiring governance in these integrations.
- Customer 360 Implementation: Develops comprehensive customer platforms using master data management and integration technologies to create a 360-degree view of the customer, facilitating effective customer journeys.
Primary Value and Solutions:
Solvis Consulting assists businesses in defining and implementing the necessary systems to optimize online positioning, structure, and outcomes. Their services include strategies and methodologies, marketing automation, social media analytics, social command centers, social customer support, online community collaboration, and education and training. By leveraging technologies such as Salesforce Service Cloud, Sales Cloud, Marketing Cloud, and Social Studio, Solvis enables companies to enhance customer engagement, improve sales, reduce costs, and deliver exceptional customer experiences.
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