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Solgari Cloud Contact Center

Solgari Cloud Contact Center Alternatives & Competitors

Top Alternatives to Solgari Cloud Contact Center

  • Zendesk Support Suite
  • Talkdesk
  • NICE inContact
  • CallTrackingMetrics
  • UJET

Top 20 Alternatives & Competitors to Solgari Cloud Contact Center

    #1
    #1
  1. Zendesk Support Suite

    (2,275)4.2 out of 5
    Optimized for quick response

    Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Solgari Cloud Contact Center:
  2. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Solgari Cloud Contact Center:

    GC
    Wide array of APIs for integration and customization - we connect to Zendesk via custom Slack bots, Python scripts and other external / automated solutions. Strong customer-centric support /...Read more
    #2
    #2
  3. Talkdesk

    (1,149)4.4 out of 5
    Optimized for quick response

    World's Leading Cloud Call Center Software

    Categories in common with Solgari Cloud Contact Center:
  4. World's Leading Cloud Call Center Software

    Categories in common with Solgari Cloud Contact Center:

    UI
    The monitoring and metrics are very helpful and highly customizable from agent to agent.
    18%   of software applications aren't well liked by teams using them.
    Find out how your team feels about your stack with G2 Pulse Surveys.
    Learn More
    #3
    #3
  5. NICE inContact

    (877)4.2 out of 5
    Optimized for quick response

    Nice inContact helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.

    Categories in common with Solgari Cloud Contact Center:
  6. Nice inContact helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.

    Categories in common with Solgari Cloud Contact Center:

    GL
    What do i like the best in NICE inContact is when we are evaluating calls in NICE. As a Quality Analyst, NICE really help us with our daily task when listening calls. Before nice don't have option...Read more
    #4
    #4
  7. CallTrackingMetrics

    (561)4.5 out of 5
    Optimized for quick response

    CallTrackingMetrics seamlessly integrates marketing call tracking with business phone systems, allowing customers to optimize their inbound lead response process from beginning to end. CallTrackingMetrics' software identifies the marketing channels that are generating leads, converting into sales, and provides all the routing and analytics tools the business needs to make the most of every call.

    Categories in common with Solgari Cloud Contact Center:
  8. CallTrackingMetrics seamlessly integrates marketing call tracking with business phone systems, allowing customers to optimize their inbound lead response process from beginning to end. CallTrackingMetrics' software identifies the marketing channels that are generating leads, converting into sales, and provides all the routing and analytics tools the business needs to make the most of every call.

    Categories in common with Solgari Cloud Contact Center:

    Ian H.
    IH
    Call Tracking Metrics has every feature I need in a call center platform, and WAY more. The pricing is really reasonable the it's super powerful. Also the customer service is awesome, the platform...Read more
    #5
    #5
  9. UJET

    (480)4.7 out of 5
    Optimized for quick response

    UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

    Categories in common with Solgari Cloud Contact Center:
  10. UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

    Categories in common with Solgari Cloud Contact Center:

    AR
    I really enjoy the accessibility of UJET. It is simple to use and learn. The system is set in a way that is easy to navigate and work with. Simple yet very powerful tool I use almost every day!
    #6
    #6
  11. Genesys Engage

    (395)4.3 out of 5
    Optimized for quick response

    Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

    Categories in common with Solgari Cloud Contact Center:
  12. Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

    Categories in common with Solgari Cloud Contact Center:

    Nicolás L.
    NL
    It has extensive and accessible documentation. It covers everything that is about calls very well.
    #7
    #7
  13. Genesys Cloud

    (364)4.2 out of 5
    Optimized for quick response

    Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with Solgari Cloud Contact Center:
  14. Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with Solgari Cloud Contact Center:

    AG
    The online help and support guides are very thorough and detailed and assist in guiding you when new features are released.
    #8
    #8
  15. 3CX

    (350)4.4 out of 5

    3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.

    Categories in common with Solgari Cloud Contact Center:
  16. 3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.

    Categories in common with Solgari Cloud Contact Center:

    WC
    Quick, Easy configuration. User friendliness
    #9
    #9
  17. Aircall

    (347)4.3 out of 5

    Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.

    Categories in common with Solgari Cloud Contact Center:
  18. Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.

    Categories in common with Solgari Cloud Contact Center:

    CF
    I like that aircall is easy and efficient to use - easy to call clients and works very well from my laptop Generally a great tool for businesses to use to contact. I have used the aircall system...Read more
    #10
    #10
  19. Genesys PureConnect

    (279)4.2 out of 5
    Optimized for quick response

    Genesys PureConnect is a customer interaction center (CIC) for both on-premise & cloud (CaaS).

    Categories in common with Solgari Cloud Contact Center:
  20. Genesys PureConnect is a customer interaction center (CIC) for both on-premise & cloud (CaaS).

    Categories in common with Solgari Cloud Contact Center:

    CT
    One word "ease of use and advanced".Pure Connect formerly interactive intelligence is a complete solution for the contact center need.It has all the integrations like web,email,chat and phone.I...Read more
    #11
    #11
  21. X Series (Formerly Virtual Office)

    (276)4.0 out of 5

    X Series offers plans which you can mix and match to address your diverse needs in the most cost-efficient manner.

    Categories in common with Solgari Cloud Contact Center:
  22. X Series offers plans which you can mix and match to address your diverse needs in the most cost-efficient manner.

    Categories in common with Solgari Cloud Contact Center:

    Gianluigi G.
    GG
    The online configurator is one of the best we have used. No longer is there a feature tradeoff between cloud hosted and on premise phone systems.
    #12
    #12
  23. Five9

    (238)3.9 out of 5
    Optimized for quick response

    Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

    Categories in common with Solgari Cloud Contact Center:
  24. Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

    Categories in common with Solgari Cloud Contact Center:

    AM
    the automatization of the call help my call center to by ready to call every day
    #13
    #13
  25. Dixa

    (236)4.2 out of 5
    Optimized for quick response

    Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform.

    Categories in common with Solgari Cloud Contact Center:
  26. Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform.

    Categories in common with Solgari Cloud Contact Center:

    AS
    By creating workflows, the distribution of different customer inquiries can be controlled very precisely. By connecting to the shop system, all information about the customer's order can be read...Read more
    #14
    #14
  27. CloudTalk

    (231)4.3 out of 5

    With CloudTalk, you can deliver exceptional customer support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business.

    Categories in common with Solgari Cloud Contact Center:
  28. With CloudTalk, you can deliver exceptional customer support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business.

    Categories in common with Solgari Cloud Contact Center:

    Frederico Rafael L.
    FL
    They take care of all my concerns and support me with the needed knowledge and features for providing a great customer service experience to our customers.
    #15
    #15
  29. Aspect Workforce Management

    (211)4.1 out of 5

    Aspect Workforce Management accurately forecasts call volumes, flexibly schedules agents at specific times and tracks agent adherence in real-time. Modern graphical UI makes it easy to use for agents, supervisors and WFM staff. Agents can remotely access their schedule with mobile notifications and smartphone app. Admins can run powerful "what-if" scenarios and get alerts when performance is out of tolerance. Deploy on-premise, hosted or cloud.

    Categories in common with Solgari Cloud Contact Center:
  30. Aspect Workforce Management accurately forecasts call volumes, flexibly schedules agents at specific times and tracks agent adherence in real-time. Modern graphical UI makes it easy to use for agents, supervisors and WFM staff. Agents can remotely access their schedule with mobile notifications and smartphone app. Admins can run powerful "what-if" scenarios and get alerts when performance is out of tolerance. Deploy on-premise, hosted or cloud.

    Categories in common with Solgari Cloud Contact Center:

    Peter G.
    PG
    The ease of use and intuitive interfaces in the core application are easy to learn and understand. There is a clear delineation and level of use that users can expect to see and experience a...Read more
    #16
    #16
  31. MiCloud Connect

    (204)3.8 out of 5
    Optimized for quick response

    Mitel's solutions portfolio supports the free flow of communication, regardless of location, infrastructure, mode or device.

    Categories in common with Solgari Cloud Contact Center:
  32. Mitel's solutions portfolio supports the free flow of communication, regardless of location, infrastructure, mode or device.

    Categories in common with Solgari Cloud Contact Center:

    AV
    It's great to be able to pull reports and customize reports.
    #17
    #17
  33. RingDNA

    (189)4.5 out of 5

    RingDNA is a complete inside sales acceleration engine that helps companies have more conversations, more insight and more revenue.

    Categories in common with Solgari Cloud Contact Center:
  34. RingDNA is a complete inside sales acceleration engine that helps companies have more conversations, more insight and more revenue.

    Categories in common with Solgari Cloud Contact Center:

    Raphael  R.
    RR
    RingDna allows me to seamlessly view and contact my clients with their Salesforce integration. This is very helpful.
    #18
    #18
  35. Creatio

    (181)4.6 out of 5

    Unique synergy of intelligent BPM platform and unified CRM, with extensive marketplace of apps and templates.

    Categories in common with Solgari Cloud Contact Center:
  36. Unique synergy of intelligent BPM platform and unified CRM, with extensive marketplace of apps and templates.

    Categories in common with Solgari Cloud Contact Center:

    AB
    The business process automation is very good. And there are many plugins , which is helpful in 3rd party connectivity. The notification bar is a key to handle the updates on everything.
    #19
    #19
  37. JustCall

    (174)4.1 out of 5

    JustCall is a VoIP business phone system for Sales and Marketing teams around the world.

    Categories in common with Solgari Cloud Contact Center:
  38. JustCall is a VoIP business phone system for Sales and Marketing teams around the world.

    Categories in common with Solgari Cloud Contact Center:

    UM
    Calls recorded to review, able to input call to CRM to review later or share with team members, ability to use via app. Or PC w/ calling & texting functions.
    #20
    #20
  39. Kixie PowerCall

    (170)4.6 out of 5

    Kixie is an open telephone service with deep integrations into CRM, ERP, Marketing Automation Software, and more.

    Categories in common with Solgari Cloud Contact Center:
  40. Kixie is an open telephone service with deep integrations into CRM, ERP, Marketing Automation Software, and more.

    Categories in common with Solgari Cloud Contact Center:

    MY
    Really useful and good customer service. We're able to contact several clients with our personalized phone line.