--- title: Swell Reviews meta_title: 'Swell Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 372 reviews by the users' company size, role or industry to find out how Swell works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 372 scale: '5' date_modified: '2026-08-07' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Swell Reviews **Vendor:** SocialSwell **Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 372 ## About Swell Swell automatically gathers private and public feedback from patients and employees. With better feedback, practices can boost their online reputations, enhance the patient experience, and improve employee satisfaction. ## Swell Reviews ### 1. Great software and customer service. **Rating:** 5.0/5.0 stars **Reviewed by:** Charlie P. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2020 **What do you like best about Swell?** The solution has been very valuable. It's helped our project managers start getting valuable reviews on Google every month. It has a slick interface and is comparable to any platform at an affordable price. **What do you dislike about Swell?** Some of the features aren't as smooth as a Podium. But their customer service is spot on and they've already made a change to the software based on my request. **Recommendations to others considering Swell:** If you're after a robust review generation and customer engagement software, you need to look into Podium and Birdeye to compare what everyone has to offer. Podium is definitely the premier solution. But it also comes with a premier price. Overall, we're satisfied with using Swell! **What problems is Swell solving and how is that benefiting you?** Gaining reviews on google. We're even seeing lead come through the website widget as well. Not A LOT but still valuable nonetheless. ### 2. Affordable Web Chat **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2021 **What do you like best about Swell?** Lower cost than our previous product, the platform gets the job done. **What do you dislike about Swell?** Notifications- you are mostly dependent on your email to be notified that a message has arrived. Wish the tab would blink or something to better alert you that you have a message waiting. **Recommendations to others considering Swell:** A great option for webchat! **What problems is Swell solving and how is that benefiting you?** Increased customer communication with webchat. We find that it is a little easier to close the deal if we can talk to them immediately. ### 3. Over all great experience wish we had auto replies based on office hours. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2021 **What do you like best about Swell?** The instant reviews and feedback are excellent. **What do you dislike about Swell?** No instant replies letting patients know the name of the facility or business hours. **What problems is Swell solving and how is that benefiting you?** We are reaching out to negative feedback or bad reviews to improve practice. ### 4. Generally functions the way it is supposed to, but is a little buggy and not as intuitive as others **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2021 **What do you like best about Swell?** Webchat function has been the most beneficial **What do you dislike about Swell?** The mobile app lacks some of the features of the web platform **What problems is Swell solving and how is that benefiting you?** I am able to streamline more customer communication. It has helped secure some sales. ### 5. Great service and amazing results! **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea R. | Practice manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2021 **What do you like best about Swell?** The software is easy for our patients to use. We started with only a few Google reviews and in a short time, ended up with hundreds of 5-star reviews. **What do you dislike about Swell?** There is nothing to dislike about this company. The service is very good. **Recommendations to others considering Swell:** Great value and service **What problems is Swell solving and how is that benefiting you?** We have increased business because of the volume of 5-star reviews. When you have only a few reviews, potential patients may not feel it is enough feedback. When you have over 500 patients leave raving reviews, it is more consistent. ### 6. The best review company out there. We are at 1003 google reviews and swell has been an huge part. **Rating:** 5.0/5.0 stars **Reviewed by:** Lucent S. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2020 **What do you like best about Swell?** The integration with our PMS system. We provide great patient care and swell send them a email or text that is simple and easy to use. **What do you dislike about Swell?** There is nothing that we do not like about swell **Recommendations to others considering Swell:** If you are looking for an easy solution to help grow your Dental practice Swell is the system to use. Generating and creating a easy platform to use both for the user and the patients has been amazing. **What problems is Swell solving and how is that benefiting you?** Having our team ask for to many things. We ask for them to accept treatment plans, refer friends and family and then pay. For us it has been the ability to have potential patients see our reviews online and choose our office to see because of the overwhelming amount of 5 star reviews ### 7. 100% Increase On Review Volume **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2021 **What do you like best about Swell?** Swell makes it so easy for our ustomers to review our business. Their chatbot gives us another avenue to contact us for a different type of clientele as well. **What do you dislike about Swell?** I wish there were notifications for customers when the chatbot is active on our site. I also wish there was notifications for desktop, when my employees have swell up in the browser I wish they were notified within the browser via sound or navigation bar notification. **Recommendations to others considering Swell:** Dive deep. Is there many areas where I've not explored yet. **What problems is Swell solving and how is that benefiting you?** We solve the problem of other platforms we used where the user interface was clunky. We've gained business because we've collected more reviews and boosted our reputation because of the positive reviews, therefor increasing business ### 8. Loving the ease for our customers to contact us! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2020 **What do you like best about Swell?** Swell is easy to navigate within the contact screens. **What do you dislike about Swell?** Haven't found a downside so far to using Swell! **What problems is Swell solving and how is that benefiting you?** Customers are able to contact us during or after business hours. During business hours it's great to be able to respond in 'real time' ### 9. Love this platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberlee B. | Marketing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2020 **What do you like best about Swell?** I love how easy Swell is to operate. I explained it to my team and they all said they love how easy it is to send reviews requests to our patients. **What do you dislike about Swell?** The only thing I don't like is I wish it would allow me to easily delete a user. **What problems is Swell solving and how is that benefiting you?** It's so much easier to get reviews instead of trying to explain and navigate a patient through Google. It's just a quick e-mail or text that leads them directly to our Google MyBusiness page ### 10. Great value for what we are trying to do, so we overlook a lot of bugs and glitches. **Rating:** 4.0/5.0 stars **Reviewed by:** Payton T. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2020 **What do you like best about Swell?** Good customer service and good value for the features that we are wanting to offer. We value our partnership together and have always felt that Swell is trying its best to accommodate us while they still optimize their business. **What do you dislike about Swell?** There are more features than what we specifically need for our purposes and we don't want those bundled in to our package. Additionally there are a lot of frustrating things with the old and new UI. It functions, but our anyone in our organization that works with the Swell platform knows to expect glitches. Its become a "its just Swell" type of explanation when we run into things. Also reporting functionality is a bet lacking imo. **What problems is Swell solving and how is that benefiting you?** Ability to send personalized text messages and generate reviews. ### 11. Kind & helpful, company but ultimately weren't able to meet our needs **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2021 **What do you like best about Swell?** I appreciated the customer service - always willing to help and responsive. There were no features we thought were better than Podium. **What do you dislike about Swell?** - functionality - we ran into issue after issue (all issues were emailed to Austin in several emails, so he has the list.) - capability - there were several features we were told would be made available and a few were but not all were in the end and we couldn't wait any longer for bug fixes as we were missing out on communicating effectively with our customers. - we ultimately felt we weren't able to communicate smoothly and Swell wasn't the tool we thought it would be that would ease our communication, it actually ended up hindering our communication - which resulted in our cancellation of services and return to Podium. **Recommendations to others considering Swell:** I wouldn't be able to recommend Swell :( so I would recommend they look at Podium **What problems is Swell solving and how is that benefiting you?** n/a **Official Response from Jesse Thayne:** > Hello, We're very sorry to hear about your experience with Swell and seeing that you decided to cancel. We take feedback from our customers very seriously and will look into the things you mentioned. Thanks for giving Swell a chance. Hopefully one day in the near future we can get you to give Swell a second chance! ### 12. Awesome Service **Rating:** 5.0/5.0 stars **Reviewed by:** Trisha M. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2021 **What do you like best about Swell?** Working with Swell has been excellent. Our reviews are gone up significantly since we started using them. The reviews have helped with the growth of our office. **What do you dislike about Swell?** I haven't found anything that I dislike regarding Swell **What problems is Swell solving and how is that benefiting you?** Our new patient monthly numbers have increased, and I believe that due to the number of reviews Swell has been able to get for the office have helped our online presents. ### 13. Review! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2021 **What do you like best about Swell?** Its so easy and simple helps get things done sufficiently. Keeps all my contacts organized and it makes it easy for other co workers to hop on if they need to send a text to the same person you're talking to. **What do you dislike about Swell?** I haven't ran into any issues the couple times I used it, I think I dislike how they have a lot of windows on one screen it could be the way I have it setup. But other than that it's great! **Recommendations to others considering Swell:** If you want something fast and convenient this is the site to use! **What problems is Swell solving and how is that benefiting you?** I haven't got any problems Swell benefits my job by making it quick for us to get to our customers through text. ### 14. A Business Essential **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2021 **What do you like best about Swell?** Compared to other softwares we have tried out, SWELL has surpassed them by offering the most user friendly database, a mobile APP and outstanding customer service. **What do you dislike about Swell?** It takes a couple tries and questions to figure all the tools out, but their customer service is very responsive and thorough in explaining how to meet your objective. **Recommendations to others considering Swell:** SWELL is a must have for all businesses. They teach you how to use the database and all the tools they have to offer. It makes life as a Marketing Manager easier and also help increasing leads for the sales department! **What problems is Swell solving and how is that benefiting you?** We can have constant engagement with our audience, increase reviews by simplifying the process for our clients and increasing leads. ### 15. Great way to get Google reviews up **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2021 **What do you like best about Swell?** It was nice to have the requests for Google reviews automated. We did not always have the time to ask our patients after their visit. What's more, with the link, it was easy for patients to just click and review. **What do you dislike about Swell?** Some of our patients do not have a data plan on their phone and were not happy to be receiving texts. Others were not happy with getting 3 reminders. If we wanted to remove a patient from the list of email requests going out, the window of opportunity to do so was short (just 45 mins). We could not pre-program the list to have certain patients blocked from getting a request - had to be the day of. **What problems is Swell solving and how is that benefiting you?** The staff did not always remember to ask patients for Google reviews, so it was good to have it automated. What's more, with the link, it was easy for patients to just click and review. We had way more reviews come in during the period we used Swell, and we reduced staff time interacting with patients to ask for a review. ### 16. Excellent Set It & Forget It System **Rating:** 5.0/5.0 stars **Reviewed by:** Adrian B. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2020 **What do you like best about Swell?** The best part of this system is the automation, without any user intervention. I found that relying on users to ask for reviews was way too unpredictable because some team members were great at asking, while others would forget or feel uncomfortable asking for a review. However, with this system, all of our review requests go out automatically at a specified time. I prefer this approach because if the review goes out while the customer just left the building, they are likely on their way to something else and won't leave a review. However, scheduling it to go out in the evening is best when people are at home. There is also a feature where you can specify how often in a given time period a customer receives a review request, this is helpful because you do not want to bombard frequent customers with a review request every time they interact with you. This system also prioritizes text review requests, which I find is more effective than email review requests that I have used with other systems in the past. Swell also does not gate reviews, which is a good thing because that would violate Google's terms of service. There is also a feature that lets you block a user from receiving a review request if needed. **What do you dislike about Swell?** Maybe once or twice a year the system will not sync and review requests will not go out the same day as service. However, whenever I contact Swell's support team, they are able to resolve the issue so that the missing review requests go out the very next day. At worst, you will only be a day behind, and that is only once or twice a year. Other users may never experience this issue if they use a different practice management software from what I use. **Recommendations to others considering Swell:** If you understand the importance of Google reviews, but you cannot get your team on board to grow those reviews, this is the system for you. **What problems is Swell solving and how is that benefiting you?** Swell lets me just relax knowing that our customers are going to receive review requests without us asking them, or delaying their interaction with us. Most people are always in a hurry to leave once business is completed, especially in these COVID times, so having the review requests go out automatically is best from many standpoints. It also saves our team huge time, and the system is setup to make it easy for the customer to leave a review by just clicking a link in a texdt message. ### 17. Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2020 **What do you like best about Swell?** Ease of clients being able to leave a review **What do you dislike about Swell?** Customer service and talking to someone can be difficult at times **Recommendations to others considering Swell:** Only recommendation I would make is that they continue to provide the great service that they do! So glad we found it and don't know where my business would be without swell. I think that the price point is **What problems is Swell solving and how is that benefiting you?** The impact of reviews one my business ### 18. Swell is the Real Deal. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Maritime | Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2021 **What do you like best about Swell?** Very easy to use. set it and forget it and watch the reviews come in. **What do you dislike about Swell?** You can't do everything on the app that you can do on the dashboard, so you really need your computer to get the full use of it. **What problems is Swell solving and how is that benefiting you?** We were manually sending text reminders prior to Swell. Now it is all automated. We've gotten a lot of reviews since implementing Swell, so it's working as advertised. ### 19. Swell has been great with helping us increase our reviews. **Rating:** 5.0/5.0 stars **Reviewed by:** Karl M. | Dentist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2021 **What do you like best about Swell?** It is always awkward asking for a review. Swell helps with that awkward conversation by using a very effective automated system. **What do you dislike about Swell?** My one concern is that I do not want patients to get asked for reviews every time they come in to the practice, especially if they already left a review. **What problems is Swell solving and how is that benefiting you?** I had less then 5 reviews on Google prior to using Swell after only one monthly payment we already have 18. ### 20. Excellent platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Erin L. | Co-Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2021 **What do you like best about Swell?** Our team likes the ease of use, we have too much to do and don't have time to learn more programs. **What do you dislike about Swell?** We haven't found anything we dislike yet. We switched from another similar platform and were paying double the price for the same functionality. **Recommendations to others considering Swell:** Compare with the higher priced platforms, chances are you can get exactly what you need with Swell. **What problems is Swell solving and how is that benefiting you?** instant communication, a review platform that goes directly to the review site ### 21. swell review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2020 **What do you like best about Swell?** Easy to use and so far the automatic reviews have been great, really amped up our reviews. **What do you dislike about Swell?** Love the updated reviews and the boost on google. **Recommendations to others considering Swell:** NONE **What problems is Swell solving and how is that benefiting you?** No problems currently. ### 22. FREAKING LOVE SWELL **Rating:** 5.0/5.0 stars **Reviewed by:** Kiera D. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2020 **What do you like best about Swell?** A cut-above while dominating google reviews! Reasons I love Swell: 1. They make life easy and simple. 2. Their product is something every office, every business, every person should have if they want to get google reviews! 3. I have said many times-- they are called Swell because they do it SO WELL! 4. The owner of the company is truly invested in your success as a company! 5. They are incredibly fast with their help and they are are innovating to meet the demands of the clients they serve. 6. Their web chat works even on Kajabi-- super easy 7. They are fast at set up 8. Their interface is simple to use and very intuitive 9. They love what they do and you can tell 10. They are open to feedback and constantly looking to improve! This is a company I literally am obsessed with. ALL of our clients know about Swell and we are constantly recommending them! **What do you dislike about Swell?** Nothing! They are the best! Can't recommend them enough!! Truly. There aren't many companies where I literally LOOK for opportunities to tell others about them because I love them so much. **Recommendations to others considering Swell:** Don't wait! Sign up today! There couldn't be an easier yes than signing up for swell! Truly the best decision you will make for your company if you are looking to get more google reviews that are legit and honest! They will literally deliver every single month!! **What problems is Swell solving and how is that benefiting you?** Getting google reviews used to be insanely hard. Now-- it's easy! I have literally had offices get 120, 85, 35, 45, 67 reviews in one month. And the great news is-- it's not a one time thing. Office reviews continue month over month over month! They make getting reviews insanely easy! ### 23. The Customer service is 10/10, but the product itself... **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2020 **What do you like best about Swell?** Swell is a lot cheaper than many other similar products. The team is very responsive and quick to help. It links with Google and with Facebook which is awesome, and while on the computer it's fairly easy to send messages and review links out. **What do you dislike about Swell?** The app is still being developed. Some features don't work properly and we have to switch back to the Original experience instead of the 'New experience' because the new version has way too many bugs. The original works much better, but the mobile app doesn't notify us at all and often won't even let you log in or send messages. ' **Recommendations to others considering Swell:** Swell is fantastic if you are looking for a cost efficient product to reach out to customers and team members alike. The review campaigns and templates are easy to use and Swell works well on a computer. **What problems is Swell solving and how is that benefiting you?** Messaging customers from our office number has been a huge help and it is awesome to be able to check and see if customers have clicked on the review links we send out. ### 24. Swell is affordable and offers pretty much the same features as our former texting service provider. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2020 **What do you like best about Swell?** The staff I've communicated with on the messenger help desk seem to value my feedback listening to every comment I've offered as a new user coming from a competitor. **What do you dislike about Swell?** We joined Swell after the new experience (beta) was underway. There are features I like and dislike on both platforms, and find myself jumping back and forth between the two depending on what I am doing. The layout is more complex than the competitor from which we came. I am not a fan of the screen set up or colors of the new (beta) platform. **Recommendations to others considering Swell:** If you are using the new experience (beta), give them feedback. Occasionally, the system won't accept something (like a new contact with a blank email address). The system keeps stating that the blank email address is already taken. So we have to force something stupid in that spot to make it take my new contact. **What problems is Swell solving and how is that benefiting you?** I like the idea of sending group messages, though I have not put this tool to use yet. Our former provider did not offer that option. ### 25. Super Convenient **Rating:** 5.0/5.0 stars **Reviewed by:** Nayetzi P. | Front Desk, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2021 **What do you like best about Swell?** That Swell sends the reviews to patients and reminds them to review if they do not click on the links. **What do you dislike about Swell?** I am not too sure if Swell does send out a review for each visit or if it just a one time review. **What problems is Swell solving and how is that benefiting you?** I do not have to resend links for patients to leave a review. I can see who has and has not clicked on the links for reviews. ### 26. Seamless to use, great results! **Rating:** 5.0/5.0 stars **Reviewed by:** Tuan C. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2020 **What do you like best about Swell?** Entire review request process is automated which makes the process very easy. I do not request or mention about review in my office and we still get 20+ reviews a month based on Swell review automation. Excellent product. **What do you dislike about Swell?** Sometimes I have patients try to contact us through the Swell messaging system. And considering that I only turn Swell on and forget it, I do not review these messages in time. **Recommendations to others considering Swell:** If you are looking for an automated review system. Swell is a no brainer. **What problems is Swell solving and how is that benefiting you?** I no longer need to solicit review from my patients. The process is seamless and automatic. The results are great! 20+ reviews a month without any intervention. ### 27. The BEST Review Software There Is!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Britney L. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2020 **What do you like best about Swell?** I love how user friendly the dashboard is and how streamlined it is with other social platforms for responding and sharing our reviews! **What do you dislike about Swell?** That you can't reply to Facebook reviews from the Swell dashboard, but I don't think that Facebook allows it. **Recommendations to others considering Swell:** Don't hesitate, while there are many review platforms out there. Swell is streamlined, efficient and so easy to work with. Everytime we run into an issue of any kind they are great in communication and quick to resolve it! **What problems is Swell solving and how is that benefiting you?** Gathering reviews for our 16 dental offices across three states all from one dashboard. The benefits I have realized is how important reviews are to people looking for a dentist. ### 28. Great Company to Work With! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2021 **What do you like best about Swell?** Swell has been absolutely AMAZING! We are now able to keep track of all of our reviews and respond back to our patients as soon as we either back to the office or almost immediately. I would highly recommend Swell! **What do you dislike about Swell?** I have not had any kinks so far. Swell you are doing an amazing job so far! **Recommendations to others considering Swell:** They are great! Definitely give them a try. **What problems is Swell solving and how is that benefiting you?** Before we could not keep up on whether or not we sent out a review out to come of our patients. Now Swell is helping us keep up with everything. It is way more organized than the system we had in place. ### 29. Amazing tool for communicating with potential clients **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2021 **What do you like best about Swell?** I love communicating with people in real time through text messaging because of swell **What do you dislike about Swell?** Nothing so far Very effective tool for my company **What problems is Swell solving and how is that benefiting you?** Text messaging through seo ### 30. Great service, worth the money **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2021 **What do you like best about Swell?** Ease of reviews, good user interface that I like **What do you dislike about Swell?** a bit buggy, doesn't always work like it should **What problems is Swell solving and how is that benefiting you?** sometimes doesnt do what it is supposed to do ### 31. Easy & Convenient To Use! **Rating:** 5.0/5.0 stars **Reviewed by:** Katherine G. | Customer Service Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2021 **What do you like best about Swell?** Being able to manage multiple social platforms in one place, it's so wonderful! We always love giving our customers a chance to talk to us about our services and products. And this way can send also send them promotional deals **What do you dislike about Swell?** Not being able to retrieve conversations that were deleted. **Recommendations to others considering Swell:** It's defiantly a great time saver I would highly recommend it! **What problems is Swell solving and how is that benefiting you?** Being able to answer customers questions and issues. ### 32. Great idea, poor execution **Rating:** 3.0/5.0 stars **Reviewed by:** Caleb K. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2021 **What do you like best about Swell?** Great central app that allows for everything to be in one place. Prefect for tracking reviews and outlooks. **What do you dislike about Swell?** The platform is extremely glitchy. Most of the time, I am unable to see my conversations with customers. Difficult beta face to navigate. **Recommendations to others considering Swell:** Great platform to use, but expect problems to occur **What problems is Swell solving and how is that benefiting you?** Ability to better track my reviews. I am able to follow up with customers more easily. **Official Response from Jesse Thayne:** > Caleb, I'm sorry to hear about the issues you have had with Swell. We value your feedback and would love to help. Please reach out to our support team and they can help resolve any issues you might still be having: Phone: 385-323-1123 Email: support@swellcx.com ### 33. Very helpfull **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2021 **What do you like best about Swell?** We can communicate with our patients all the time **What do you dislike about Swell?** well Sometimes is hard to find the contacts **What problems is Swell solving and how is that benefiting you?** Confirming appointments and answering frequent questions ### 34. Swell is the coolest! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2020 **What do you like best about Swell?** I love how easy it is for my patients to use the review link Swell makes available to them. They get a text or an email and they usually leave us a great review. I love the chat feature as well, simply because sometimes we don't receive all patient texts through the server we normally use. **What do you dislike about Swell?** I'm not necessarily sure they updated us directly or clearly when a beta version became available. Though they have created a great product for my patients and team, I would like to know when there are updates to the system so the patient review reminders don't go off automatically anymore. **What problems is Swell solving and how is that benefiting you?** The shyness of having to ask for reviews is gone. Sometimes we forget to ask or double text for reviews, so now that's one less thing on our to-do list! ### 35. Terrific for Reputation Management **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua H. | Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 26, 2020 **What do you like best about Swell?** The UI is very intuitive and includes relevant metrics such as Reviews this month, reviews since swell, total reviews with review counts and average score. You can also use the text invitations as two way texting if someone responds to the invite which is a really nifty feature. **What do you dislike about Swell?** Nothing to dislike, the platform has everything we need and expected **Recommendations to others considering Swell:** Lots of other features to consider such as surveys and website chat modules and even online pay features. **What problems is Swell solving and how is that benefiting you?** Improving our reputation management scores by increasing the overall number of reviews and providing more insight for potential customers to better understand the high quality of care we offer ### 36. Swell Has Increased Our Ability To Serve Patients **Rating:** 4.5/5.0 stars **Reviewed by:** Brian G. | Dental Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2021 **What do you like best about Swell?** Swell offers the ability to expand the capacity of our practice by taking time consuming issues from our daily tasks. In order to capture more eyeballs online we used Swell's ability to increase the reviews we were having to chase after beforehand. **What do you dislike about Swell?** Nothing comes to mind as it interacts with our practice management software fine. **What problems is Swell solving and how is that benefiting you?** Swell has made our ability to compete in a digital world a lot more simplified and easier to deal with. I find that now we are having more success getting the patients to interact with our online prescience than before we used swell. ### 37. Lots of unutilized capabilitys..by us **Rating:** 4.5/5.0 stars **Reviewed by:** Alex G. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2020 **What do you like best about Swell?** Ways to manage your online reputation while controlling issues that may arise. It has so much functionality with webchat, pay, text, email blast ect that we have not yet explored as we are growing. **What do you dislike about Swell?** That it may be incompatible with some cloud based PMS and that it overlaps with a few other of our additional services **Recommendations to others considering Swell:** If you consider how much your online reputation matters, swell will help you with all aspects of customer service and connect. **What problems is Swell solving and how is that benefiting you?** Increasing our online awareness. While many companies do online review prompts, swell manages it best. We also have been able to connect to many website visitors. ### 38. Look no further for the top reputation management, and customer engagement platform **Rating:** 5.0/5.0 stars **Reviewed by:** Greg M. | Sales Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2020 **What do you like best about Swell?** Swell makes it really easy to collect reviews, as they integrate with tons of different softwares to automate the process. It also is preferable to people to communicate via text, and swell makes this an easy method through their platform. **What do you dislike about Swell?** Swell doesn't have as many products as some of the other companies out there. However, they don't try to over do it and end up being mediocre at a lot of things, instead of great at a few things. **What problems is Swell solving and how is that benefiting you?** We're able to communicate easily with our customers, and provide them with great experiences. This typically leads to them leaving us a 5 star review. ### 39. Simple, straightforward, great team **Rating:** 5.0/5.0 stars **Reviewed by:** Johnathan L. | IT Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2020 **What do you like best about Swell?** We were able to easily integrate to our CRM. We were able to add a web chat to main page where we can communicate to patients effortlessly. Our user interaction doubled within a few weeks. Before Swell we would set a goal to reach certain number of reviews in a month. We are meeting that number within just a month of using swell. **What do you dislike about Swell?** Sikka soft integration did not permit certain Server OS installation. Some service interruptions occurred random hours. **What problems is Swell solving and how is that benefiting you?** Google Reviews and Facebook reviews were both consistently difficult to get user interaction. People are completing the surveys now both platforms with the scheduled messages. ### 40. Swell has increased the number of reviews we receive overnight! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2020 **What do you like best about Swell?** We love the intercom! So convenient to have the tools to communicate with potential new patients and get them scheduled. **What do you dislike about Swell?** All pluses with Swell. They knew exactly what it takes to simplify the process of asking a patient for a review. Made it real easy for patients to comply! **Recommendations to others considering Swell:** Highly recommend swell to anyone looking to obtain reviews. Very easy for patients to comply. The intercom system make it very easy to communicate with patients that like to communicate through text messaging. We are very satisfied with this product. **What problems is Swell solving and how is that benefiting you?** The intercom has cut down on the number of phone calls patients would have made to the office. They are able to text us their questions and receive an immediate response. Which leads to them scheduling an appointment. We have increased our new patient numbers with the help of this tool. ### 41. It is very user friendly and easy to use! **Rating:** 4.5/5.0 stars **Reviewed by:** Makala W. | Call Center, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2021 **What do you like best about Swell?** I like that we are able to communicate with patients easily and make their experience with us even better! **What do you dislike about Swell?** I wish we could connect family members easier. **What problems is Swell solving and how is that benefiting you?** I have noticed that patients communicate with us easier because they can have a full conversation through swell, instead of having a certain amount of characters required like on carestack. ### 42. Reviews increased dramatically! **Rating:** 4.5/5.0 stars **Reviewed by:** Bakhtiar P. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2021 **What do you like best about Swell?** Swell's portal made it easy to navigate and manage reviews. **What do you dislike about Swell?** It is not very easy to intercept bad experiences prior to patients leaving unpleasant reviews. **Recommendations to others considering Swell:** Definitely would recommend if you want to increase reviews **What problems is Swell solving and how is that benefiting you?** I haven't received any problems yet with swell and the benefits has been a dramatic increase in positive reviews and our presence on search engines. ### 43. It feels like cheating **Rating:** 5.0/5.0 stars **Reviewed by:** Lindsay C. | D, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2021 **What do you like best about Swell?** Swell effortlessly allows us to rack up reviews from patients! **What do you dislike about Swell?** Sometimes the software can be glitchy and stop working without us realizing it. Super frustrating! **What problems is Swell solving and how is that benefiting you?** We are a scratch start office that opened 6 weeks before COVID and we are still already over 200 five star google reviews. ### 44. Best Reputation Management Tool on the Market **Rating:** 5.0/5.0 stars **Reviewed by:** Zach D. | Accounts Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2020 **What do you like best about Swell?** I love all the additional features that you get with Swell. Typically they are a la carte but with Swell everything is included. It truly is a business' best friend. **What do you dislike about Swell?** Only thing that I dislike, and it really is a pro rather than a con, is that Swell has a lot of hands in the pot in regards to accounts. As an agency it is easier if we handle it all. **Recommendations to others considering Swell:** Don't hesitate. I did weeks of research. Swell is the clear winner. **What problems is Swell solving and how is that benefiting you?** We are solving low reviews, messaging with clients, and ultimately an easy way to protect your brand. ### 45. Great Customer Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle P. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2021 **What do you like best about Swell?** Having everything well explained and interactive website for issues that arise. **What do you dislike about Swell?** Time Zones are different, can be a little while to wait for interaction. **Recommendations to others considering Swell:** Very helpful staff who go above and beyond to assist you and your business. **What problems is Swell solving and how is that benefiting you?** Improved Google Reviews, and improved communication with our patients. ### 46. Great tool to increase Google Reviews and improve local SEO in a way that Google approves. **Rating:** 5.0/5.0 stars **Reviewed by:** Andre S. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2020 **What do you like best about Swell?** It is simple to install and the support team is great. It helps our agency and our clients get Google Reviews and improve local SEO in a way that Google approves. **What do you dislike about Swell?** I currently do not have any dislikes. They are better priced and more effective than their competitors. **What problems is Swell solving and how is that benefiting you?** As an agency owner, I needed an easy way to ensure my clients get Google reviews. Swell does that. The fact that the platform integrates directly with the practice management software and sends the requests automatically is critical in order to ensure requests are sent out consistently. ### 47. Great Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2021 **What do you like best about Swell?** Swell has been an excellent software for my customers to post their reviews, very convenient easily. **What do you dislike about Swell?** I don't have any dislike. Its very easy to use and my staff loves it **Recommendations to others considering Swell:** Start as soon as possible **What problems is Swell solving and how is that benefiting you?** Conveniently allowing my consumers to post their reviews without going to many loops to get into google. ### 48. The best customer experience platform out there **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2021 **What do you like best about Swell?** They are straight to the point—features and tools to grow my small business. **What do you dislike about Swell?** New features might take a little longer to launch. **Recommendations to others considering Swell:** Swell is way better than Podium. And cheaper too. **What problems is Swell solving and how is that benefiting you?** Customer reviews are easy to be sent with swell. I love the automation of messages that happen with a simple connection. ### 49. Great customer service and a product that produces results **Rating:** 4.5/5.0 stars **Reviewed by:** Chrisane G. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2020 **What do you like best about Swell?** I love how every person I talk to at Swell is super helpful and they get things done quickly for their customers. I love the product itself and how they follow the rules of review sites to ensure a positive outcome for their customers. **What do you dislike about Swell?** There is nothing I dislike about Swell. They really have been a great company to work with. **Recommendations to others considering Swell:** I wasted a lot of time looking at other companies and really wish I would of found Swell first. Their customer support is the best I have received from any company in a really long time and their product works. I did a lot of research on companies that do review services and what different rules were and how they were followed and there were many other companies that couldn't really give me a straight answer, but Swell did and easily. I also care a lot about being a good steward of our franchisee's marketing dollars and Swell made it easy with a scaling system for multi-location businesses, the more people using Swell, the lower the cost, which was great for us. Lastly, their communication is so great, whether it is answering questions, providing updates, etc, they are on top of it! **What problems is Swell solving and how is that benefiting you?** The only problem we have had has been with Google closing down reviews due to covid-19, nothing that Swell has done. Swell offers reviews on multiple sites, but we only wanted to go with Google as that is where we find the most beneficial. Swell, however has worked with us, seamlessly, to keep great service during this time. ### 50. Save Staff Time and improve Patient Communication and Online Reputation! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2020 **What do you like best about Swell?** Easy to learn and use. Cuts OM's Job 50% **What do you dislike about Swell?** In Oct 2020, still don't have automated Appt confirmations or Reminders **Recommendations to others considering Swell:** Utilize their support team because they are amazing and can help you much faster than you searching for the answers on your own. Take their advice too! They know the science behind what to do to implement a successful campaign. **What problems is Swell solving and how is that benefiting you?** Reduced workload for manual work of OM. Their automated review requests save staff from sending manually. Their webchat is a true Lead Generation tool and reduces patient phone calls into the office, thus allowing staff to handle multiple patient inquiries at once instead of only one call at a time. We average way more google reviews each month than any other tool or process we have ever followed and perform less work in the process. ## Swell Discussions - [How can I get more support?](https://www.g2.com/discussions/36436-how-can-i-get-more-support) - 1 comment, 1 upvote - [I am still interested in using your product but need someone who is able to follow through and follow up](https://www.g2.com/discussions/36389-i-am-still-interested-in-using-your-product-but-need-someone-who-is-able-to-follow-through-and-follow-up) - 1 comment, 1 upvote - [How can I close the chats without having to delete them with the beta experience?](https://www.g2.com/discussions/36385-how-can-i-close-the-chats-without-having-to-delete-them-with-the-beta-experience) - 1 comment, 1 upvote - [View Swell pricing details and edition comparison](https://www.g2.com/products/socialswell-inc-swell/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+11%3A45%3A59+-0500&secure%5Bsession_id%5D=11886011-5af0-4ec3-821c-6f78c5bdab84&secure%5Btoken%5D=29389bb545be2b1acccf9bd5f391841c29f401c787f588e77af9bde15abee3e4&format=llm_user) ## Swell Features **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Survey Management** - Survey Deployment - Feedback Collection - Device Responsiveness - Surveys & Feedback - Mobile Survey - Pulse Surveys **Consumer Intelligence** - Customer Feedback - Sentiment Analysis - Competitive Analysis **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action - 360 Degree Feedback - Anonymous Feedback - Real-Time Analytics - Trend Analysis - Real-Time Data - Text Analysis - Sentiment Analysis **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Review Monitoring - Brand Management - Template Management - SEO Management - Response Management - Customer Experience Management - Negative Feedback Management - Keyword Tracking ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Generative AI** - AI Text Generation - AI Text Summarization **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **System Management** - Security - System Monitoring - SSL Security - GPS **Additional Functionality** - Customer Experience Management - NPS of Employees - Real-Time Notifications - Question Library - CRM - Data Visualization - Multi-Channel Distribution - Ratings/Reviews - Negative Feedback Management - Activity Dashboard - Email Management - Commenting/Notes - AI Copilot - Third-Party Integrations - Template Management - Reporting & Statistics - Social Media Integration - Text Fields - Customizable Questions - Reporting/Analytics - Real-Time Reporting - Customizable Branding - Conditional Logic - Website Integration - Search/Filter - Collaboration Tools - API - NPS of Customers - Multi-Language - Survey/Poll Management - Segmentation - Customer Segmentation - Reminders - NPS Survey Structure - Access Controls/Permissions - Widgets - Customizable Templates - Feedback Management - Customizable Fields - Question Branching **Generative AI** - AI Text Generation - Generative AI **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning - CRM Integration - Third-Party Integrations - Social Media Integration **Additional Functionality** - White Label - Hashtag Tracking - Review Sharing - Reporting/Analytics - Predictive Analytics - Customer Advocacy - Automated Responses - Multi-Channel Distribution - AI Copilot - Employee Advocacy - Widgets - Search/Filter - Scoring - API - Customizable Reports - Alerts/Notifications - Customizable Fields - Review Request - Engagement Tracking ## Top Swell Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,072 reviews) - [Podium](https://www.g2.com/products/podium/reviews) - 4.5/5.0 (2,026 reviews) - [Chekkit](https://www.g2.com/products/chekkit/reviews) - 4.9/5.0 (154 reviews)