[ Swell Reviews ](https://www.g2.com/products/socialswell-inc-swell/reviews) [ Swell Reviews ](https://www.g2.com/products/socialswell-inc-swell/reviews) # Swell Features ##### ## Survey Management (3) Survey Deployment Supports the creation and deployment of different survey types on different channels or devices. Feedback Collection Solicits, captures, and centralizes feedback from both structured and unstructured sources. Device Responsiveness Allows designs to adapt automatically to the device that users access the survey or software. Show More ##### ## Process Management (4) Feedback Aggregation Aggregates feedback and transforms feedback into actionable insights. Trigger Alerts Triggers creation of a new case after customer leaves feedback. Real-Time Analysis Analyze collected feedback near or in real-time. Real-Time Action Trigger strategic workflows to quickly resolve issues and increase customer satisfaction. Show More ##### ## System Management (2) Security Provides a secure and compliant system. System Monitoring Continually inspects, audits, and monitors system to keep it up to date. Show More ##### ## Consumer Intelligence (2) Customer Feedback Provides a forum for customers to give feedback and data storage for company analysis. Sentiment Analysis Gives users greater visibility into the how feel and respond to reputation gaining tactics. Show More ##### ## Reporting (2) Corporate Reporting Helps monitor the overall performance of marketing efforts and brand establishment. Dashboard Provides a centralized hub and management tools for all data points related to online reputation. Show More ##### ## Media Monitoring (2) Social Networks Monitoring Helps track and monitor social media trends and interactions. Social Media Management Helps manage social messaging and measures the full impact of social campaigns. Show More ##### ## Communication (5) Pop-up Chat Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives. Notifications Delivers notifications to both sides of the conversation. Targeted Emails Sends automated emails to further engage clients and potential clients. In-App Messaging Allows for live chat to be enabled within the app for customer help. Co-Browsing Allows agents to join a customer's browser session and navigate through the website with them. Show More ##### ## Internal Use (6) Customization Allows users to customize chat colors, text, logos, and branding. Conversation Archiving Archives conversations in a separate location for later reference. Lead Development Enables employees to denote potential customers. Knowledge Base Establishes a knowledge base for employee reference during conversations. Team Inbox Provides a central location for help requests, helping employees respond sooner. Customer Profiles Allows for the creation of profiles for contacts and customers. Show More ##### ## Conversational Platform (4) Personalization Identifies the customer and personalizes interaction at every touchpoint. Omnichannel Allows multiple related channels to interact at once to reduce transfers. Contextual Engagement Prompts agents to engage customers based on contextual data, such as product usage or conversation history. Proactive Engagement Provides features for sending outbound messages to engage customers through proactive support. Show More ##### ## Support Automation (4) Intelligent Routing Can route contacts to agents the customer has worked with before. Seamless Escalation Provides features for escalating conversations to the appropriate agent. Transcripts Maintains a transcript of conversations from all channels. Self-Serve Support Enables customers to resolve queries or issues without the assistance of an agent. Show More ##### ## Generative AI (8) AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text-to-Speech Simulates human-like speech from text inputs. AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text Generation Allows users to generate text based on a text prompt. Show More ##### ## Agentic AI - Online Reputation Management (6) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ## Top-Rated Alternatives [ ![Birdeye](https://images.g2crowd.com/uploads/product/hd_favicon/514fe0a03abf96030f2ff069dc84ec93/birdeye.svg "Birdeye") Birdeye 4.7/5(4,164) ](https://www.g2.com/products/birdeye/reviews) [ ![Podium](https://images.g2crowd.com/uploads/product/hd_favicon/7ad51b1556a385a48c1ebe601ccfab27/podium.svg "Podium") Podium 4.5/5(2,108) ](https://www.g2.com/products/podium/reviews) [ ![Chekkit](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e8e915634f1e38b5143ebd54be5f4e99/chekkit.png "Chekkit") Chekkit 4.9/5(155) ](https://www.g2.com/products/chekkit/reviews) [ View All Alternatives ](https://www.g2.com/products/socialswell-inc-swell/competitors/alternatives) Swell Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8adaf9cae4d6226e062076492066232e/podium.png "Product Avatar Image") Podium 4.5/5(2,108) [ Compare Now ](https://www.g2.com/compare/podium-vs-socialswell-inc-swell) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0fb8a8049f2928461a8a7f3d7b881f77/birdeye.jpg "Product Avatar Image") Birdeye 4.7/5(4,164) [ Compare Now ](https://www.g2.com/compare/birdeye-vs-socialswell-inc-swell) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e8e915634f1e38b5143ebd54be5f4e99/chekkit.png "Product Avatar Image") Chekkit 4.9/5(155) [ Compare Now ](https://www.g2.com/compare/chekkit-vs-socialswell-inc-swell) ##### Categories on G2 [ Live Chat ](https://www.g2.com/categories/live-chat)[ Conversational Support ](https://www.g2.com/categories/conversational-support)[ Online Reputation Management ](https://www.g2.com/categories/online-reputation-management) [ Enterprise Feedback Management ](https://www.g2.com/categories/enterprise-feedback-management) Show More ##### Explore More [ Highly rated conversation intelligence solutions ](https://www.g2.com/discussions/highly-rated-conversation-intelligence-solutions)[ What's the best CRM app for small business owners ](https://www.g2.com/discussions/crm-what-s-the-best-crm-app-for-small-business-owners)[ Which procure-to-pay system is most recommended by professionals ](https://www.g2.com/discussions/which-procure-to-pay-system-is-most-recommended-by-professionals) [ Which solution supports vulnerability scanning for cloud environments? ](https://www.g2.com/discussions/which-solution-supports-vulnerability-scanning-for-cloud-environments)[ Which social listening tools integrate well with a CRM or marketing automation platform so insights actually flow into the right team workflows? ](https://www.g2.com/discussions/which-social-listening-tools-integrate-well-with-a-crm-or-marketing-automation-platform-so-insights-actually-flow-into-the-right-team-workflows)[ Best all-in-one workforce platform ](https://www.g2.com/discussions/best-all-in-one-workforce-platform) Show More [ Highly rated conversation intelligence solutions ](https://www.g2.com/discussions/highly-rated-conversation-intelligence-solutions)[ What's the best CRM app for small business owners ](https://www.g2.com/discussions/crm-what-s-the-best-crm-app-for-small-business-owners)[ Which procure-to-pay system is most recommended by professionals ](https://www.g2.com/discussions/which-procure-to-pay-system-is-most-recommended-by-professionals) [ Which solution supports vulnerability scanning for cloud environments? ](https://www.g2.com/discussions/which-solution-supports-vulnerability-scanning-for-cloud-environments)[ Which social listening tools integrate well with a CRM or marketing automation platform so insights actually flow into the right team workflows? ](https://www.g2.com/discussions/which-social-listening-tools-integrate-well-with-a-crm-or-marketing-automation-platform-so-insights-actually-flow-into-the-right-team-workflows)[ Best all-in-one workforce platform ](https://www.g2.com/discussions/best-all-in-one-workforce-platform)