What do users say?

SOCI has been an invaluable asset to our marketing efforts since we started using it in November 2023. As a Marketing Manager, I appreciate how efficiently and effectively it streamlines our social media and reputation management tasks across our entire portfolio. SOCI has significantly boosted our online presence and has also been essential in ensuring our on-site teams remain accountable. Its user-friendly interface and robust features have played a major role in helping us strengthen our online reputation and achieve our marketing objectives. SOCi is continually evolving, introducing new features and enhancements to their products. The addition of Genius has made a noticeable difference by reducing the workload for our teams, while still maintaining accountability for social media and reputation responsibilities. With the upcoming launch of Genius Agents, I am genuinely excited to see how these agents will take ownership of tasks and further ease the daily workload for both our teams and myself. Overseeing 37 locations as a single person, these kinds of tools are exactly what I seek in a vendor partnership. Review collected by and hosted on G2.com.

The 'Discovery' tab in SOCI doesn't offer engaging or industry-relevant content for us, and I find the SOCiGo mobile app to be underwhelming. Despite these issues, they are relatively minor when weighed against the platform's many advantages. Personally, I prefer using the website on my mobile device rather than the app, as it feels more straightforward. I am optimistic that the app will continue to be developed and see improvements in the near future. Review collected by and hosted on G2.com.

I like having one central place for my team to manage social, reviews, and local listings across all of our locations. It helps us stay organized, keep our brand presence consistent, and stay connected to what guests are saying at each restaurant, so we can keep up with feedback across the board. Review collected by and hosted on G2.com.

There’s definitely a bit of a learning curve. Since we’re trying to simplify our toolset overall, it’s important that both the initial setup and the day-to-day use feel as straightforward and intuitive as possible. Review collected by and hosted on G2.com.

Scheduler — it’s great to be able to see what’s going on throughout the month. Even if I don’t want to use the suggested posts, I can still create my own based on the same topic. I also love that I get notifications for Google reviews, so I don’t necessarily have to monitor them all the time. Plus, it generates great responses. Review collected by and hosted on G2.com.

It’s a social discovery tool, but I wish it were more curated and tailored to the industry. Review collected by and hosted on G2.com.

I love how SOCi is super easy to use and efficient. The social media scheduling function is fantastic, allowing me to plan my content well in advance for a comprehensive overview of the month's social presence. I also appreciate how I can respond to Google reviews within 24 hours. SOCi's reporting features let me dive deeper to understand what's working and identify areas for improvement. Responding to social media comments and reviews, including those from platforms like Google and Caring, is straightforward too. The initial setup was super easy as well. Review collected by and hosted on G2.com.

I would like to be able to post to multiple locations at once instead of individually. We have three offices right now, and I typically post the same message so it would be nice to be able to post the message to all three pages at once instead of doing it individually. Review collected by and hosted on G2.com.

I really like how SOCi brings all the spread social insights into one place, simplifying not only the insights but also the necessary follow-up actions. The AI aspect is impressive in connecting the dots across social media channels and platforms, which helps maintain consistency without having to juggle each platform separately. I find it invaluable that SOCi flags fake or artificial feedback, allowing me to be aware without worrying unnecessarily. The real-time email notifications and the automated feedback for reviews are very efficient and straight to the point. Additionally, I appreciate how SOCi keeps our price lists and operational hours consistent across all web infrastructures, and the way it manages reviews with the AI engine is outstanding. The setup was straightforward and not complex, which I found convenient. Overall, from a workflow perspective, SOCi adds significant value to our business. Review collected by and hosted on G2.com.

SOCi's AI technology is advancing rapidly, but I feel it could evolve more into a PR or marketing engine to create insights and serve as a lead generation channel. It seems like there is potential for it to generate goodwill and be used more strategically in those areas. Review collected by and hosted on G2.com.

I really appreciate SOCi's pre-drafted messages, which make it so easy to respond to customer reviews quickly. I get an email as soon as a customer submits a review, which allows me to keep track of everything across all my nine locations in one spot. The process of approving and sending responses saves me time and helps us handle more reviews than before. The setup was straightforward because it's tied with the main site, using the same credentials, making it easy to log in. Review collected by and hosted on G2.com.

I find the reporting feature could use some improvement. There's just too much information packed into one spot, making it hard to understand and access easily. It would be great if it could be simplified, especially for tracking surveys over different time periods. Right now, it's a bit overwhelming trying to learn more from what's provided. Review collected by and hosted on G2.com.

I love the simplicity of SOCi, which makes creating posts, responding to guest comments, and feedback much easier. It's amazing how SOCi can pick up on the language and verbiage that Chicken Salad Chick uses, turning my simple posts into something spectacular. My time is very valuable, and SOCi helps me write Facebook posts more effectively. Integrating was very simple too—I use the app on my phone or access SOCi on the computer to easily plan promotions or general posts. The initial setup was also very easy; I just downloaded the app and logged in. Review collected by and hosted on G2.com.

One thing I'd improve is the time it takes for SOCi to notify me of a review. I'd like it much faster. Review collected by and hosted on G2.com.

I like that SOCi allows me to schedule and respond to reviews on Google Business, and that we can schedule content and respond to comments on social media from one place. I really appreciate that if we need to make the same post on different platforms, we can simply create one and select which platforms to post on, saving us time. Additionally, I find it to be a super complete platform that has everything we need in one place. The initial setup was very easy and simple to understand. Review collected by and hosted on G2.com.

I would like SOCi to allow tagging the accounts we want and also to fix the distribution issue with TikTok. When we schedule content from SOCi, we basically get 0 views on TikTok, but when posting manually from TikTok, our views are much higher, indicating a distribution problem when scheduling from SOCi. Review collected by and hosted on G2.com.

I like that it is automatic so you don't have to post daily yourself. The AI feature is also nice - I just need to learn to collect more data so I can feed it regular content. My franchise takes care of the pricing so I don't see that on my end. But I would think the ROI has been definitely worth it. It has saved me so much time from having to prep things on a day to day basis. I also like being able to manage multiple social media channels from one place. This integration also saves so much time. The calendar is also a nice plus - it allows me to see what's scheduled for the month and I can adjust accordingly. The analytics and performance data helps me to see which posts are getting better engagement and what clients will respond to. It also helps to keep my brand active when I'm too busy to create content on my own. Soci also helps me get more posts out of each project. It helps me find multiple angles to post about. The onboarding is probably good but I haven't utilized it like I should. I do know the support team is always available to help answer any questions. Review collected by and hosted on G2.com.

Sometimes, the AI portion will post duplicate things I've already posted recently. Review collected by and hosted on G2.com.

I like how SOCi aggregates all of our reviews across different platforms, which allows us to effectively monitor and reply to customer feedback. The app and email alerts are very helpful, as they notify me immediately when a review is posted, saving a lot of time in checking individual sites. This comprehensive view of reviews ensures we stay on top of how our business is performing. The initial setup was straightforward and easy to use once I got my login. Review collected by and hosted on G2.com.

I'm having trouble replying to Uber Eats reviews with SOCi right now. It would be great if SOCi could integrate better with Uber Eats, just like it does with DoorDash. The alerts work and I get notified when there's a new review, but when I try to reply to Uber Eats reviews, it encounters an error. So there's a partial working integration, but really it needs the replies to work as well. Review collected by and hosted on G2.com.