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SnapCall Reviews & Product Details

SnapCall is redefining customer support by enabling quicker ticket resolution and boosting overall satisfaction (OSAT) with AI-driven video communication. Integrated with platforms like Zendesk, ServiceNow or Salesforce, SnapCall offers instant video calls and SnapCall Clips, significantly shortening resolution times and improving support effectiveness. AI-powered assistance provides swift, accurate solutions, offering flexibility in communication, whether through audio or video chats. This approach personalizes customer service, meeting diverse needs with efficiency. With a strong emphasis on security and privacy, SnapCall guarantees confidentiality, positioning itself as a strategic ally for businesses looking to improve support and deepen customer loyalty. Choose SnapCall, where AI meets empathy to enhance support speed and effectiveness, driving customer satisfaction and loyalty.

Seller

Soffid

Discussions

SnapCall Community

Languages Supported

Belarusian, Bulgarian, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Indonesian, Japanese, Korean, Latvian, Lithuanian, Luxembourgish, Malayalam, Dutch, Norwegian, Polish, Portuguese, Russian, Slovak, Spanish, Albanian, Serbian, Swedish, Thai, Turkmen, Turkish, Ukrainian, Vietnamese, Chinese (Simplified), Chinese (Traditional)

Overview by

Arnaud Pigueller (SnapCall: Leader for voice solution embedded in Company's websites & mobile applications. )

Pricing

Pricing provided by SnapCall.

SnapCall Pricing

Contact Us

Per Month

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SnapCall Media

One-Click Communication Initiate or receive audio and video clips, instant calls, and scheduled calls directly to your ticketing system.

SnapCall Demo - SnapCall - Empower Users with Anytime Recording.

With just a link, your customers can live record and verbally explain their problem while showing it.

SnapCall Demo - SnapCall Leverage Al for Rapid Problem Identification

Automatically transcribe videos, summarize context, and identify keywords. Automated video transcripts. Keyword identification. Quick and easy summary.

SnapCall Demo - Suggested answers for Problem Solving

All customer information captured and analyzed is processed through Al to suggest a solution to the agent in the appropriate language, incorporating relevant articles.

SnapCall Demo - SnapCall - video gallery

Catch incoming call requests and new video clips in a flash. Speed up your response game and wow your customers!

SnapCall Demo - SnapCall Knowledge Base Integration

Connect your existing knowledge base to SnapCall for more accurate and rapid problem resolution.

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BK

Brunda K.

Analyst

Enterprise (> 1000 emp.)

12/3/2024

"SnapCall with Friend"

4/5

What do you like best about SnapCall?

To discuss the doubts and things we want to tell to our friend Review collected by and hosted on G2.com.

What do you dislike about SnapCall?

Internet usage, some time the direct discussion would me good compared to snapcall. Review collected by and hosted on G2.com.

IC

Verified User in Computer Software

Enterprise (> 1000 emp.)

6/18/2024

"Next-gen Video, screen-sharing tool with AI"

4.5/5

What do you like best about SnapCall?

Snapcall adds to messaging solutions (ie Zendesk Messaging or Sunshine Conversations/Smooch.io) and enables live video and screensharing. They now support video analysis and summaries for quicker troubleshooting Review collected by and hosted on G2.com.

What do you dislike about SnapCall?

Nothing yet. Its a great solution for brands that need to screenshare or support video in their CX processes. Review collected by and hosted on G2.com.

AA

Albert A.

Sales Team Lead

Small-Business (50 or fewer emp.)

12/13/2022

"Great application to schedule calls and talk real time to people in a fast way."

3.5/5

What do you like best about SnapCall?

SnapCall has great integrations with other VoIP applications such as Zendesk, and Intercom. Excellent and very easy to set up. It helps people stay connected while talking reliably in a straightforward but great path for communication. Review collected by and hosted on G2.com.

What do you dislike about SnapCall?

The enterprise edition of this software can get a bit expensive depending on the number of users interested in using this solution. There is no screen sharing for the individual account so get ready to upgrade to the next level if you are an IT company facing clients daily. Review collected by and hosted on G2.com.