# SnapCall Reviews **Vendor:** Soffid **Category:** [Live Commerce Software](https://www.g2.com/categories/live-commerce) **Average Rating:** 4.1/5.0 **Total Reviews:** 4 ## About SnapCall SnapCall is redefining customer support by enabling quicker ticket resolution and boosting overall satisfaction (OSAT) with AI-driven video communication. Integrated with platforms like Zendesk, ServiceNow or Salesforce, SnapCall offers instant video calls and SnapCall Clips, significantly shortening resolution times and improving support effectiveness. AI-powered assistance provides swift, accurate solutions, offering flexibility in communication, whether through audio or video chats. This approach personalizes customer service, meeting diverse needs with efficiency. With a strong emphasis on security and privacy, SnapCall guarantees confidentiality, positioning itself as a strategic ally for businesses looking to improve support and deepen customer loyalty. Choose SnapCall, where AI meets empathy to enhance support speed and effectiveness, driving customer satisfaction and loyalty. ## SnapCall Reviews ### 1. Simple, Fast, But Salesforce Integration to Improve **Rating:** 4.5/5.0 stars **Reviewed by:** Philippe B. | Web sales manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about SnapCall?** I love the speed of SnapCall and its very simple and clean user interface, which makes it easy to integrate into our systems. I also find that SnapCall makes the process simple for customers who are not comfortable with technology, allowing them to easily take and share videos. The tool is reliable and helps make our customers satisfied rather than frustrated by a cumbersome and incomprehensible process. The initial setup process was quick and easy, with excellent support from them. I have been using SnapCall with Salesforce for over two years for customers to take photos and videos as part of claims on defective products. **What do you dislike about SnapCall?** Its integration with Salesforce is still very underdeveloped, which has put a brake on our development. **What problems is SnapCall solving and how is that benefiting you?** SnapCall simplifies taking photos and videos for clients less comfortable with technology, making sharing easy. It integrates quickly, making clients happy rather than frustrated by a complex process. ### 2. SnapCall with Friend **Rating:** 4.0/5.0 stars **Reviewed by:** Brunda K. | Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** December 03, 2024 **What do you like best about SnapCall?** To discuss the doubts and things we want to tell to our friend **What do you dislike about SnapCall?** Internet usage, some time the direct discussion would me good compared to snapcall. **What problems is SnapCall solving and how is that benefiting you?** Snapcall solves the problem of inefficient customer support by enabling direct, in-app voice or video calls without requiring external apps or phone lines. ### 3. Next-gen Video, screen-sharing tool with AI **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** June 18, 2024 **What do you like best about SnapCall?** Snapcall adds to messaging solutions (ie Zendesk Messaging or Sunshine Conversations/Smooch.io) and enables live video and screensharing. They now support video analysis and summaries for quicker troubleshooting **What do you dislike about SnapCall?** Nothing yet. Its a great solution for brands that need to screenshare or support video in their CX processes. **What problems is SnapCall solving and how is that benefiting you?** Improving CX for agents by giving them a quick and easy way to troubleshoot ### 4. Great application to schedule calls and talk real time to people in a fast way. **Rating:** 3.5/5.0 stars **Reviewed by:** Albert A. | Sales Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2022 **What do you like best about SnapCall?** SnapCall has great integrations with other VoIP applications such as Zendesk, and Intercom. Excellent and very easy to set up. It helps people stay connected while talking reliably in a straightforward but great path for communication. **What do you dislike about SnapCall?** The enterprise edition of this software can get a bit expensive depending on the number of users interested in using this solution. There is no screen sharing for the individual account so get ready to upgrade to the next level if you are an IT company facing clients daily. **What problems is SnapCall solving and how is that benefiting you?** SpanCall helps my team get connected and interact speedily. With more than +200 integrations, SnapCall allows my team work together even though we are all remote. It helps generate culture and unblocking from issues in a fast way. - [View SnapCall pricing details and edition comparison](https://www.g2.com/products/snapcall/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-20+05%3A57%3A57+-0500&secure%5Bsession_id%5D=4de47602-98c1-49f3-a9da-5d73ba468c2a&secure%5Btoken%5D=5b77005d3fe9f211803bab4e4c3ae01de0ea0fd7ec0e87c0f1035dacfe9135e2&format=llm_user) ## SnapCall Features **Platform Features** - Video Capture - Image Editor - Screen Capture - Scrolling Capture - Screen Record - Text Extraction **Engagement** - Live streaming - Live chat discussions - Social media - One-to-one call scheduling - Omnichannel livestreaming - Stream sharing - Product demonstrations **Organization** - Search - Permissions - Organization **Integration** - Shopping cart - Social media - Video analytics tools - Campaign management tool - CRM & Data Platform Integration - Smartphone and DSLR - API **Customization** - Customizable Thumbnails - Annotations - Frames & Background **Live selling** - Social media - Marketplaces - Lead capturing and distribution - E-commerce platform **Analytics** - Viewer Reactions - Engagement Insights - Viewer Insights **Analytics** - Data Capture - Reporting - Campaign performance - Product Insights **Generative AI** - AI Text-to-3D ## Top SnapCall Alternatives - [Snagit](https://www.g2.com/products/snagit/reviews) - 4.7/5.0 (5,853 reviews) - [Synthesia](https://www.g2.com/products/synthesia/reviews) - 4.6/5.0 (2,726 reviews) - [Loom](https://www.g2.com/products/atlassian-loom/reviews) - 4.7/5.0 (2,384 reviews)