Top 10 SmartSpeech Alternatives & Competitors

(1)4.5 out of 5

If you are considering SmartSpeech, you may also want to investigate similar alternatives or competitors to find the best solution. Speech Analytics Software is a widely used technology, and many people are seeking easy to use, reliable software solutions with ai text summarization. Other important factors to consider when researching alternatives to SmartSpeech include ease of use and reliability. The best overall SmartSpeech alternative is CTM (formerly CallTrackingMetrics). Other similar apps like SmartSpeech are Calabrio ONE, Talkdesk, JustCall, and CloudTalk. SmartSpeech alternatives can be found in Speech Analytics Software but may also be in AI Customer Support Agents Software or Contact Center Software.

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Best Paid & Free Alternatives to SmartSpeech

CTM (formerly CallTrackingMetrics)
Calabrio ONE
Talkdesk
JustCall
CloudTalk
NiCE CXone Mpower
Genesys Cloud CX
Invoca

Top 10 Alternatives to SmartSpeech Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how SmartSpeech stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, and find the best product for your business.

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CTM (formerly CallTrackingMetrics)

By CTM

4.5/5

(760)

Product Description

CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count.

Categories in common with SmartSpeech:

By Verint

Product Description

Categories in common with SmartSpeech:

By Talkdesk

Product Description

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.

Categories in common with SmartSpeech:

Speech Analytics

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CloudTalk

By CloudTalk

4.4/5

(1,737)

Product Description

CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call.

Categories in common with SmartSpeech:

By NiCE

Product Description

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.

Categories in common with SmartSpeech:

By Genesys

Product Description

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.

Categories in common with SmartSpeech:

By Invoca

Product Description

Invoca is the leading provider of AI-powered conversation intelligence to help marketing, sales, contact center, and customer experience teams acquire and retain more customers. Invoca’s platform is made up of four primary components: • Call tracking, featuring the most actionable online-to-offline attribution data • Conversation analytics, powered by transcripts, powerful AI, and automated call scorecards that are tailored for your specific business needs • Call management, featuring easy-to-configure conversational IVRs and intelligent call routing Integrations, with dozens of no-code and low-code ways to connect your data to the leading marketing, analytics, and CX technologies

Categories in common with SmartSpeech:

Speech Analytics