---
title: Smartflex Reviews
meta_title: 'Smartflex Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 15 reviews by the users' company size, role or industry to
  find out how Smartflex works for a business like yours.
aggregate_rating:
  rating_value: 4.8
  review_count: 15
  scale: '5'
date_modified: '2026-06-30'
parent_category:
  name: Utilities
  url: https://www.g2.com/categories/utilities
---

# Smartflex Reviews
**Vendor:** Open Intelligence  
**Category:** [Utilities’ Customer Information System (CIS)](https://www.g2.com/categories/utilities-customer-information-system-cis)  
**Average Rating:** 4.8/5.0  
**Total Reviews:** 15
## About Smartflex
Smartflex is Open’s all-in-one cloud-based Customer Information System (CIS) and billing platform for electric, gas, and water utilities. At its core it delivers powerful CIS capabilities complemented by integrated modules for Meter Data Management, Mobile Workforce Solutions and a Customer Self-Service Portal. This unified platform manages the entire customer lifecycle from meter reading and billing to customer service and collections while offering high configurability, AI-driven insights and seamless integration with digital channels. Always up to date through continuous SaaS delivery, Smartflex helps utilities improve efficiency, reduce costs and deliver exceptional customer experiences.



## Smartflex Pros & Cons
**What users like:**

- Users appreciate the **efficiency** of SmartFlex, enabling quicker processes and improving decision-making and customer satisfaction. (9 reviews)
- Users appreciate the **ease of use** of Smartflex, simplifying processes and enhancing the efficiency of customer management. (5 reviews)
- Users appreciate the **robust functionality** of SmartFlex, enabling efficient management and enhanced customer relationships. (5 reviews)
- Users value the **productivity improvement** achieved with Smartflex, enabling faster decision-making and enhanced customer relationships. (5 reviews)
- Users appreciate the **efficient management** of SmartFlex, enhancing customer service and decision-making through timely access to information. (5 reviews)
- Versatility (5 reviews)
- Flexibility (4 reviews)
- Tracking Efficiency (4 reviews)
- Easy Integrations (3 reviews)
- Customization (2 reviews)

**What users dislike:**

- Users face occasional **integration issues** with SmartFlex, leading to confusion and delays in customer assistance. (2 reviews)
- Users experience frequent **performance issues** with Open SmartFlex, causing delays and inconveniencing both customers and support staff. (2 reviews)
- Users experience **slow performance** with Open SmartFlex, causing frustrations and delays in customer service operations. (2 reviews)
- Users find the **complexity of customer identification** in Smartflex frustrating and time-consuming despite overall satisfaction. (1 reviews)
- Users find a **lack of knowledge** problematic due to insufficient training resources, making it difficult for beginners to learn efficiently. (1 reviews)
- Maintenance Issues (1 reviews)
- Steep Learning Curve (1 reviews)


## Smartflex Discussions
  - [What is Open Smartflex used for?](https://www.g2.com/discussions/what-is-open-smartflex-used-for) - 1 comment

- [View Smartflex pricing details and edition comparison](https://www.g2.com/products/smartflex/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-07-05+19%3A45%3A57+-0500&secure%5Bsession_id%5D=20eff718-5613-47b0-8fcd-57607375535a&secure%5Btoken%5D=578cc2c0fd8bca75c7f45869704aa1aaa03549486cdf3e1b1018e56380bdf020&format=llm_user)

## Smartflex Features
**Data Management**
- Data Quality - Meter Data Management
- Data Aggregation - Meter Data Management
- Compliance - Meter Data Management

**Operations**
- ERP Functionality - Utilities' CIS
- Customer Information Tracking - Utilities' CIS
- Payment Customization - Utilities' CIS
- Industry Adaptation - Utilities' CIS
- Employee Training - Utilities' CIS

**Assets Management**
- Asset Quality Assurance - Meter Data Management
- Smart Meter Deployment - Meter Data Management
- Energy Resource Management - Meter Data Management

**Customer Management**
- Customer Service - Utilities' CIS
- Social Media Integration - Utilities' CIS
- CRM Functionality - Utilities' CIS

## Top Smartflex Alternatives
  - [Spacewell Energy](https://www.g2.com/products/spacewell-energy/reviews) - 4.4/5.0 (52 reviews)
  - [Oracle Utilities Customer Care and Billing Solutions](https://www.g2.com/products/oracle-utilities-customer-care-and-billing-solutions/reviews) - 4.6/5.0 (15 reviews)
  - [The PI System](https://www.g2.com/products/the-pi-system/reviews) - 4.6/5.0 (19 reviews)