--- title: Smartflex Reviews meta\_title: 'Smartflex Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 15 reviews by the users' company size, role or industry to find out how Smartflex works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 15 scale: '5' date\_modified: '2026-07-17' parent\_category: name: Utilities url: https://www.g2.com/categories/utilities --- # Smartflex Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Smartflex but has limited features. Are you part of the Smartflex team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Smartflex is Open’s all-in-one cloud-based Customer Information System (CIS) and billing platform for electric, gas, and water utilities. At its core it delivers powerful CIS capabilities complemented by integrated modules for Meter Data Management, Mobile Workforce Solutions and a Customer Self-Service Portal. This unified platform manages the entire customer lifecycle from meter reading and billing to customer service and collections while offering high configurability, AI-driven insights and seamless integration with digital channels. Always up to date through continuous SaaS delivery, Smartflex helps utilities improve efficiency, reduce costs and deliver exceptional customer experiences. * * * Seller [Open Intelligence](https://www.g2.com/sellers/open-intelligence) Discussions [Smartflex Community](https://www.g2.com/products/smartflex/discuss) Languages Supported Arabic, English, Portuguese, Spanish Overview by Santiago Arboleda Show More ## Top-Rated Alternatives [ ![Spacewell Energy](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Spacewell Energy") Spacewell Energy 4.4/5(59) ](https://www.g2.com/products/spacewell-energy/reviews) [ ![Oracle Utilities Customer Care and Billing Solutions](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Oracle Utilities Customer Care and Billing Solutions") Oracle Utilities Customer Care and Billing Solutions 4.6/5(15) ](https://www.g2.com/products/oracle-utilities-customer-care-and-billing-solutions/reviews) [ ![The PI System](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "The PI System") The PI System 4.6/5(21) ](https://www.g2.com/products/the-pi-system/reviews) [ View All Alternatives ](https://www.g2.com/products/smartflex/competitors/alternatives) ## User Insights Average based on 15 real user reviews. [Log in to unlock pricing and user insights](/login) ![Verified User in Utilities](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Utilities") UU Verified User in Utilities Mid-Market (51-1000 emp.) 11/4/2025 "A Unified Utility Platform That Optimizes Operations and Elevates Customer Experience" 5/5 What do you like best about Smartflex? What I like best about Smartflex is its strong integration of billing, customer management, and field operations into a single platform. It enables utilities to streamline processes, reduce operational complexity, and accelerate time-to-value while maintaining a great customer experience. Review collected by and hosted on G2.com. What do you dislike about Smartflex? What I dislike about Smartflex is that, due to its broad set of capabilities, the initial learning curve requires time, help from OPEN and proper onboarding to fully leverage its potential across all functional areas Review collected by and hosted on G2.com. What problems is Smartflex solving and how is that benefiting you? Smartflex helps utilities simplify complex billing and customer-service processes by consolidating multiple systems into one platform. This reduces operational costs, improves data consistency, and enables faster response to customer needs — resulting in better service and higher satisfaction. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite ![Verified User in Utilities](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Utilities") UU Verified User in Utilities Mid-Market (51-1000 emp.) 11/5/2025 "Smartflex: Streamlining Utility Operations While Delivering Outstanding Customer Experiences" 5/5 What do you like best about Smartflex? I really appreciate how Smartflex empowers utilities to deliver a more personalized and proactive service. Advanced analytics, flexible product management, and real-time customer insights help companies enhance engagement and respond quickly to market changes and customer needs. Review collected by and hosted on G2.com. What do you dislike about Smartflex? Smartflex delivers strong results, but depending on the client’s existing ecosystem, integration and data migration can become complex. Clear planning and coordination are essential to ensure smooth implementation and change management. Review collected by and hosted on G2.com. What problems is Smartflex solving and how is that benefiting you? Smartflex addresses key pain points such as delayed billing, manual processes, and limited visibility into customer interactions. By delivering real-time insights and seamless digital engagement, the platform enhances the overall customer journey and strengthens long-term relationships. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Utilities](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Utilities") UU Verified User in Utilities Mid-Market (51-1000 emp.) 11/4/2025 "A Powerful All-in-One CIS/CRM Platform Driving Digital Transformation for Utilities" 5/5 What do you like best about Smartflex? The best aspect of Smartflex is its modular and highly configurable architecture. It provides extensive automation, low-code tools, and smooth interoperability through modern APIs, which makes it efficient to deploy, scale, and adapt to evolving business and regulatory requirements. Review collected by and hosted on G2.com. What do you dislike about Smartflex? From a technical standpoint, one challenge is that certain advanced configurations may still require specialized support. While the platform is flexible, deep customization sometimes depends on vendor expertise, which can affect agility. Review collected by and hosted on G2.com. What problems is Smartflex solving and how is that benefiting you? Smartflex solves the challenge of fragmented IT ecosystems by providing a highly integrated CIS/CRM solution with automation and advanced data management. This allows us to streamline workflows, accelerate innovation, and maintain compliance with evolving market and regulatory requirements. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Robinson Andres T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robinson Andres T.") RT Robinson Andres T. IT Support Specialist Enterprise (\> 1000 emp.) 3/15/2023 "Operational and commercial efficiency for your utility and telecommunications company." 4.5/5 What do you like best about Smartflex? Open SmartFlex is a comprehensive tool that allows us to efficiently manage both commercial and operational processes, which translates into faster execution. Thanks to this system, we can quickly access all of our clients' information (invoicing, contracts, supplies, equipment, among others), it provides us with a broader vision of our clients and allows us to advise them in a timely manner and resolve any doubts they may have in a short time so they can make decisions more quickly. I love how we coordinate all customer processes, which allows us to create seamless, pleasant and smooth experiences. This system also gives us all the tools to develop strategies that exceed user expectations and facilitate better business relationships so they can be happy and satisfied. Open SmartFlex is an essential tool for us. Review collected by and hosted on G2.com. What do you dislike about Smartflex? In our support department, we use four fundamental tools to carry out many of the processes related to our customers: Interaction Client, SIGT, SMQR and Open smartFlex However, we have noticed on several occasions that when using Open SmartFlex, the performance of these tools is significantly reduced. Open SmartFlex seems to consume most of the computer's resources, making it almost impossible to perform any processing. This forces us to restart the computer and restart all the tools, slows down the execution of operations and increases the online waiting time for our customers. All this can be annoying and inconvenient for both us and them, who want to clear a doubt or resolve a fault in their service. Review collected by and hosted on G2.com. What problems is Smartflex solving and how is that benefiting you? We were looking to improve customer relations and create new and better experiences in the use of services, so we needed to find the right tool to meet all our requirements; After implementing Open SmartFlex, our support, customer service and commercial departments are more agile and efficient because now we can coordinate all our processes in a convergent, accurate and real-time way and from a single system. We have been able to focus on the needs of our customers, and we now have different communication channels that have made the customer feel better attended to and satisfied; at the same time, we have been able to improve the quality of their experience significantly, we have achieved an exponential increase in their satisfaction, and we have avoided almost 60% of their desertion. With the use of Open SmartFlex, we reduced operating costs, generated much more new sales business and increased our productivity. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Alejandro R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alejandro R.") AR Alejandro R. IT Support Engineer Enterprise (\> 1000 emp.) 3/12/2023 "Excellent integrated customer information system." 4.5/5 What do you like best about Smartflex? Open SmartFlex allows us to provide better support to telecommunications and utility services; it already includes an excellent customer information system (CIS); Open SmartFlex is based on rules; it is a very flexible and robust solution at the same time and has a high capacity to configure new processes through intelligent workflows, I like their query methods such as fsus for contract queries and foec for statements because they are accurate. Open SmartFlex also includes in a single platform all the tools and processes needed to create unique experiences for our customers; all of them are at our disposal, allowing us to optimize business processes. Review collected by and hosted on G2.com. What do you dislike about Smartflex? I find it annoying to identify a customer's service by address, as special characters must be used to separate the information. The process is often cumbersome and slow. Even so, we have had a great experience with Open SmartFlex. Review collected by and hosted on G2.com. What problems is Smartflex solving and how is that benefiting you? We were looking for a solution to keep up with the changing needs of our customers; thanks to its ability to configure new processes using intelligent workflows was possible to achieve this; Open SmartFlex provided us with all the resources to perform omnichannel support and meet all requests from our customers and increase their satisfaction, save time and effort in the different procedures, which was crucial in our transformation. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![David Felipe S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David Felipe S.") DS David Felipe S. System Analyst Enterprise (\> 1000 emp.) 3/12/2023 "Open SmartFlex, ideal for modernizing your business and operational systems." 5/5 What do you like best about Smartflex? Open SmartFlex allowed us to improve all our omnichannel customer service operations, increase the efficiency of our work team (effective and agile management) and make it easier for us to create intelligent work processes. I like how innovative its functions are; Open Smartflex modernized all our systems, and the truth is that using this excellent tool, it is easy for us to offer a better service to our customers; its flexibility and perfect integration with CIS and CRM tools seems incredible to me, plus the fact that everything runs in the same database is fantastic because everything is updated in every commercial and operational interaction; which allows us to keep our processes aligned in the same direction. Review collected by and hosted on G2.com. What do you dislike about Smartflex? There is nothing I don't like about Open SmartFlex and the specialized support service it offers, really the few problems that have arisen have been solved in a short time with Open's technical staff, who are the ones who have access to the source code of the tool; the truth is that they have been very timely and agile to solve them, so we feel very comfortable and grateful. Review collected by and hosted on G2.com. What problems is Smartflex solving and how is that benefiting you? We improved our operational performance in all our departments; with Open SmartFlex, it was easy to overcome the challenges of digital transformation and to implement new initiatives; moreover, Open SmartFlex supported the growth of our digital business and strengthened better commercial relationships with our customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Leonardo E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leonardo E.") LE Leonardo E. IT Support engineer Enterprise (\> 1000 emp.) 3/9/2023 "Specialist in commercial and operational management of telecommunications and utilities companies." 5/5 What do you like best about Smartflex? I like the idea of having everything under one software platform. I like the homogeneity of its architecture. Open smartFlex integrates all of our client's information, which allows us to carry out commercial and operational management promptly and in real-time, including sales processes, management of requests, complaints and claims, consumption measurement management, billing, collection, geographic inventory, supplies and field operations in the different networks. Open Smartflex has various modules that allow us to manage all the database processes executed in the server, allowing us to keep the information updated. Review collected by and hosted on G2.com. What do you dislike about Smartflex? So far, our experience with Open SmartFlex has been favorable. We are comfortable using it; we have not had any significant or major issues that would prevent us from continuing with our work. This powerful tool works well; Open SmartFlex has met all our business needs and requirements. Review collected by and hosted on G2.com. What problems is Smartflex solving and how is that benefiting you? By implementing Open smartFlex to our staff, our service and customer satisfaction levels are under control, and we meet the averages set by the company; our commercial and operational processes for customer requests are optimized; with the information centralized and updated in Open smartFlex, it is easier to make quick and effective decisions. Open Smartflex is very well designed. Thanks to its flexibility, experience in the field and the support of its staff, it was possible to optimize each of these processes and incorporate new services planned for the future. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Leandro M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leandro M.") LM Leandro M. Analista Enterprise (\> 1000 emp.) 3/7/2023 "Open SmartFlex, an ally for utilities and telecommunications companies." 4.5/5 What do you like best about Smartflex? I am impressed by the robustness of this tool and the excellent functional and technical capabilities it offers; I admire the efficiency of its billing rules engine and the accuracy of the query methods. Open SmartFlex is yet another ally that helps simplify and streamline our work. Its flexibility, adaptability and scalability allowed us to include new products, such as Internet and IPTV services, while remaining autonomous. I also like how it integrates with other systems and exchanges information while maintaining integrity. Review collected by and hosted on G2.com. What do you dislike about Smartflex? Sometimes Open SmartFlex is not automatically synchronized with other tools, which can generate a lot of confusion, for example in cases where the customer is up to date with his billing and calls to report a breakdown in his IPTV service, if Open SmartFlex has not been automatically synchronized with our incident management tool (GS and SMQR) and registers as not active due to non-payment of billing, the system itself does not allow any action to be taken, making it impossible to provide any assistance to the customer at that time; This, which can be annoying and cause impotence, is something that happens very sporadically and does not overshadow the excellent operation and performance of this tool. Review collected by and hosted on G2.com. What problems is Smartflex solving and how is that benefiting you? Thanks to the implementation of OpenSmartFlex, we were able to consolidate better relationships with our customers, developed internal efficiencies to improve the quality of customer service, our operational process became more agile and we were able to provide customer service through different communication channels. This measure allowed us to promote better customer experiences and, therefore, greater customer satisfaction, which helped us to close new contracts and represented an increase in revenues for the company. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Armando G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Armando G.") AG Armando G. Analista Enterprise (\> 1000 emp.) 3/5/2023 ""Establish effective work processes and strengthen customer relationships"." 5/5 What do you like best about Smartflex? I love the flexibility and autonomy it provides for product and service modeling, which makes it easier for us to include and offer new business plans quickly; I love the functional robustness and features that OpenSmartFlex provides; it allows us to offer multiple channels to maintain fluid communication with customers, it also allowed us to improve the quality of customer care and support, I love the customized self-service processes it provides, Open SmartFlex allowed us to improve the targeting and increase the profitability of the programs and products we offer in our company. Review collected by and hosted on G2.com. What do you dislike about Smartflex? So far, I have not had any displeasure with the use of this tool, really the experience gained is quite favorable; Open Smartflex provides a long list of benefits for those who use it, it is like anything else nothing is perfect, and we have had some very minor inconveniences that do not overshadow its good performance, plus they have been resolved quickly thanks to the commitment of its team to solve any problem we may have, for this reason, I have no negative aspect to highlight, 10 out of 10 for Open SmartFlex. Review collected by and hosted on G2.com. What problems is Smartflex solving and how is that benefiting you? We have been able to improve our service and customer service levels in the utilities and telecommunications areas (support department, customer service department and commercial department) since we have been able to make real-time consultations, which has allowed us to offer better (timely) advice and help to the customer, allowing us to maintain a better relationship with them and increase their satisfaction beyond what has been established. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Alex P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alex P.") AP Alex P. Analista de sistema Enterprise (\> 1000 emp.) 2/27/2023 ""Open SmartFlex is a robust and solid solution with excellent functional and technical capabilities"" 5/5 What do you like best about Smartflex? Open SmartFlex is a robust and solid tool with excellent functional and technical capabilities; It is a fantastic commercial system that allows us to have a 360º view of all our customers and services; I love the efficiency and performance of the different configuration tools, query methods, management and analysis it provides, not to mention that it has a powerful billing rules engine. Open SmartFlex has helped us to improve the agility of business processes (commercial and operational), reduce time to market and foster a better customer relationship (increased customer satisfaction and decreased customer churn); Open SmartFlex transforms data into valuable information that allows us to be more accurate in making decisions all aimed at positively driving customer experience and generate a positive impact on the revenue growth of our company, it is an excellent support tool with an impressive reach. Review collected by and hosted on G2.com. What do you dislike about Smartflex? We are satisfied with the use of this tool because the benefits we have obtained are incomparable, the performance, effectiveness, and flexibility that Open SmartFlex offers us are impeccable, we have not had any relevant inconvenience with its use, and the few we had were solved quickly with the timely support of the technical staff that open makes available to our company, the experience is positive, so I have nothing; bad to say about the service and operation of Open SmartFlex. Review collected by and hosted on G2.com. What problems is Smartflex solving and how is that benefiting you? We urgently needed to implement a solution specialized in the telecommunications and utilities sectors (Telco and utilities), as we had approximately 800,000 subscribers in all our services, so it was necessary to integrate a mission-critical software quality for robust systems that was flexible and expandable, allowing us to manage our business processes in an integrated way, in addition to covering all aspects. Upon adoption, internal and operational efficiencies were created, our billing method is now more accurate, business processes became more agile, and customer satisfaction increased significantly, thus benefiting our company's productivity and revenue. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about Smartflex? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Smartflex ](https://www.g2.com/products/smartflex/discussions/new) GU Guest User • Last activity over 1 year ago What is Open Smartflex used for? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-open-smartflex-used-for) [ View all Discussions ](https://www.g2.com/products/smartflex/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/smartflex/pricing) ##### Categories on G2 [Meter Data Management Systems](https://www.g2.com/categories/meter-data-management-systems)[Utilities’ Customer Information System (CIS)](https://www.g2.com/categories/utilities-customer-information-system-cis) ##### Explore More [What's the best virtual desktop infrastructure (VDI) for teams needing strong mobile capabilities and real-time performance?](https://www.g2.com/discussions/what-s-the-best-virtual-desktop-infrastructure-vdi-for-teams-needing-strong-mobile-capabilities-and-real-time-performance)[Most reliable fleet monitoring app for large fleets](https://www.g2.com/discussions/most-reliable-fleet-monitoring-app-for-large-fleets)[Best contact center QA software for small businesses](https://www.g2.com/discussions/best-contact-center-qa-software-for-small-businesses) [Top analytics tools for marketing strategy](https://www.g2.com/discussions/top-analytics-tools-for-marketing-strategy)[Best software for managing parallel builds](https://www.g2.com/discussions/best-software-for-managing-parallel-builds)[Pros and Cons Details](https://www.g2.com/products/smartflex/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)