1. [Home](https://www.g2.com/) 2. ... 3. [Utilities’ Customer Information System (CIS)](https://www.g2.com/categories/utilities-customer-information-system-cis) 4. [Smartflex Discussions](https://www.g2.com/products/smartflex/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_079b25fcf3e1bd2d55039de27910f6f2/smartflex.jpg "Product Avatar Image") ](/products/smartflex/reviews) [ Smartflex ](/products/smartflex/reviews) (15)4.8/5 Smartflex is Open’s all-in-one cloud-based Customer Information System (CIS) and billing platform for electric, gas, and water utilities. At its core it delivers powerful CIS capabilities complemented by integrated modules for Meter Data Management, Mobile Workforce Solutions and a Customer Self-Service Portal. This unified platform manages the entire customer lifecycle from meter reading and billing to customer service and collections while offering high configurability, AI-driven insights and seamless integration with digital channels. Always up to date through continuous SaaS delivery, Smartflex helps utilities improve efficiency, reduce costs and deliver exceptional customer experiences. Show More * * * ### 100.0 Nps Score Already have Smartflex? ### All Smartflex Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 3 years ago More Options - [ # What is Open Smartflex used for? ](/discussions/what-is-open-smartflex-used-for) What is Open Smartflex used for? [ Business Process Management Software ](https://www.g2.com/tags/business-process-management-software)[ Utilities’ Customer Information System (CIS) ](https://www.g2.com/tags/utilities-customer-information-system-cis) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Smartflex+questions+and+get+answers+from+expert+users+in+our+Smartflex+Discussions+section.&title=Smartflex+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmartflex%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Smartflex+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmartflex%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmartflex%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Smartflex+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmartflex%2Fdiscuss%0aAsk+Smartflex+questions+and+get+answers+from+expert+users+in+our+Smartflex+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Smartflex+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmartflex%2Fdiscuss%0aAsk+Smartflex+questions+and+get+answers+from+expert+users+in+our+Smartflex+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/smartflex/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/cda4b02c346e9ce1ede5cf4b5824c9a9/smartflex.svg "Product Avatar Image") ### Have you used Smartflex before? Answer a few questions to help the Smartflex community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmartflex%2Fdiscuss%3Fsmall_ask%3Dsmartflex) No ## Top Contributors in Smartflex 1 ![Santiago A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Santiago A.") SA Loading... ### [Santiago A.](https://www.g2.com/users/sarboleda "Santiago A.") Head of Growth Marketing 1 pt