The G2 on Smartcat

Smartcat Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Smartcat to be very user-friendly, making it accessible for freelancers of all experience levels. (8 mentions)

Users appreciate the reliable customer support of Smartcat, consistently resolving issues and enhancing user experience. (6 mentions)

Users appreciate the efficiency and comprehensive features of Smartcat, making it a reliable choice for language professionals. (4 mentions)

Users find Smartcat to be simple and user-friendly, making it efficient for everyone from freelancers to professionals. (4 mentions)

Users appreciate the automation of invoicing in Smartcat, enhancing efficiency for freelance translators and language professionals. (3 mentions)

Users value the high-quality translations and efficiency of Smartcat, appreciating its intuitive design and reliable support. (3 mentions)

Users value Smartcat for its comprehensive and user-friendly translation features, perfectly catering to their translation needs. (2 mentions)

Users express concern about missing evaluation features for clients, impacting payment reliability and project acceptance. (2 mentions)

Users report slow performance in Smartcat, with frequent login timeouts and delays in payments affecting their experience. (2 mentions)

Users experience access issues with payment timelines, often facing delays and a lack of client evaluations. (1 mentions)

Users report communication issues with clients delaying payments, creating uncertainty and frustration in project completion. (1 mentions)

Users find Smartcat's payment system expensive due to unpredictable client payment behaviors and long waits for dues. (1 mentions)

Top Pros or Advantages of Smartcat

1. Ease of Use

Users find Smartcat to be very user-friendly, making it accessible for freelancers of all experience levels.

See 8 mentions

See Related User Reviews

Branka R.

Small-Business (50 or fewer emp.)

5.0/5

"Excellent software"

What do you like about Smartcat?

Very good and efficient software for use by everybody.

Haris K.

Small-Business (50 or fewer emp.)

5.0/5

"Very positive experience with doing business with Smartcat."

What do you like about Smartcat?

The Smartcat is very simple and user-friendly.

2. Customer Support

Users appreciate the reliable customer support of Smartcat, consistently resolving issues and enhancing user experience.

See 6 mentions

See Related User Reviews

Paula C.

Small-Business (50 or fewer emp.)

5.0/5

"A great platform"

What do you like about Smartcat?

Smartcat is a complete platform, it has basically everything that a language professional may need: an integrated CAT Tool, a marketplace, productivit

Bécaye G.

Small-Business (50 or fewer emp.)

5.0/5

"Using Smartcat"

What do you like about Smartcat?

I use Smartcat to receive translation projects, I work on the same platform, with dedicated tools, and deliver them without problem. I also receive pa

3. Satisfaction

Users appreciate the efficiency and comprehensive features of Smartcat, making it a reliable choice for language professionals.

See 4 mentions

See Related User Reviews

Branka R.

Small-Business (50 or fewer emp.)

5.0/5

"Excellent software"

What do you like about Smartcat?

Very good and efficient software for use by everybody.

Paula C.

Small-Business (50 or fewer emp.)

5.0/5

"A great platform"

What do you like about Smartcat?

Smartcat is a complete platform, it has basically everything that a language professional may need: an integrated CAT Tool, a marketplace, productivit

4. Simple

Users find Smartcat to be simple and user-friendly, making it efficient for everyone from freelancers to professionals.

See 4 mentions

See Related User Reviews

Branka R.

Small-Business (50 or fewer emp.)

5.0/5

"Excellent software"

What do you like about Smartcat?

Very good and efficient software for use by everybody.

Haris K.

Small-Business (50 or fewer emp.)

5.0/5

"Very positive experience with doing business with Smartcat."

What do you like about Smartcat?

The Smartcat is very simple and user-friendly.

5. Automation

Users appreciate the automation of invoicing in Smartcat, enhancing efficiency for freelance translators and language professionals.

See 3 mentions

See Related User Reviews

Branka R.

Small-Business (50 or fewer emp.)

5.0/5

"Excellent software"

What do you like about Smartcat?

Very good and efficient software for use by everybody.

Paula C.

Small-Business (50 or fewer emp.)

5.0/5

"A great platform"

What do you like about Smartcat?

Smartcat is a complete platform, it has basically everything that a language professional may need: an integrated CAT Tool, a marketplace, productivit

6. Translation Services

Users value the high-quality translations and efficiency of Smartcat, appreciating its intuitive design and reliable support.

See 3 mentions

See Related User Reviews

Paula C.

Small-Business (50 or fewer emp.)

5.0/5

"A great platform"

What do you like about Smartcat?

Smartcat is a complete platform, it has basically everything that a language professional may need: an integrated CAT Tool, a marketplace, productivit

Bécaye G.

Small-Business (50 or fewer emp.)

5.0/5

"Using Smartcat"

What do you like about Smartcat?

I use Smartcat to receive translation projects, I work on the same platform, with dedicated tools, and deliver them without problem. I also receive pa

7. Translation

Users value Smartcat for its comprehensive and user-friendly translation features, perfectly catering to their translation needs.

See 2 mentions

See Related User Reviews

Paula C.

Small-Business (50 or fewer emp.)

5.0/5

"A great platform"

What do you like about Smartcat?

Smartcat is a complete platform, it has basically everything that a language professional may need: an integrated CAT Tool, a marketplace, productivit

Bécaye G.

Small-Business (50 or fewer emp.)

5.0/5

"Using Smartcat"

What do you like about Smartcat?

I use Smartcat to receive translation projects, I work on the same platform, with dedicated tools, and deliver them without problem. I also receive pa

Top Cons or Disadvantages of Smartcat

1. Missing Features

Users express concern about missing evaluation features for clients, impacting payment reliability and project acceptance.

See 2 mentions

See Related User Reviews

Paula C.

Small-Business (50 or fewer emp.)

5.0/5

"A great platform"

What do you dislike about Smartcat?

The payment system. A possible payment date is set after the project is deemed completed and accepted by the client, but the payment date itself means

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Top MMO Platform"

What do you dislike about Smartcat?

I wish its three servers could be combined. Login timeouts are frequent on mobile devices.

2. Slow Performance

Users report slow performance in Smartcat, with frequent login timeouts and delays in payments affecting their experience.

See 2 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Top MMO Platform"

What do you dislike about Smartcat?

I wish its three servers could be combined. Login timeouts are frequent on mobile devices.

Sakda D.

Small-Business (50 or fewer emp.)

4.5/5

"Eficiency and easy-to-use"

What do you dislike about Smartcat?

Slow in payment lately. However, things are done professionally.

3. Access Issues

Users experience access issues with payment timelines, often facing delays and a lack of client evaluations.

See 1 mentions

See Related User Reviews

Paula C.

Small-Business (50 or fewer emp.)

5.0/5

"A great platform"

What do you dislike about Smartcat?

The payment system. A possible payment date is set after the project is deemed completed and accepted by the client, but the payment date itself means

4. Communication Issues

Users report communication issues with clients delaying payments, creating uncertainty and frustration in project completion.

See 1 mentions

See Related User Reviews

Paula C.

Small-Business (50 or fewer emp.)

5.0/5

"A great platform"

What do you dislike about Smartcat?

The payment system. A possible payment date is set after the project is deemed completed and accepted by the client, but the payment date itself means

5. Expensive

Users find Smartcat's payment system expensive due to unpredictable client payment behaviors and long waits for dues.

See 1 mentions

See Related User Reviews

Paula C.

Small-Business (50 or fewer emp.)

5.0/5

"A great platform"

What do you dislike about Smartcat?

The payment system. A possible payment date is set after the project is deemed completed and accepted by the client, but the payment date itself means

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Wendy Y.

Divine Feminine Holistic Wellness Coach

Small-Business (50 or fewer emp.)

10/23/2023

"Smartcat is a user-friendly and easy to use platform. Got translation jobs right away :)"

5/5

What do you like best about Smartcat?

I love that I started working right away as soon as I registered and the customer support is quick to respond. Review collected by and hosted on G2.com.

What do you dislike about Smartcat?

So far, my experience has been excellent Review collected by and hosted on G2.com.

Bécaye G.

Fondateur

Small-Business (50 or fewer emp.)

7/2/2024

"Using Smartcat"

5/5

What do you like best about Smartcat?

I use Smartcat to receive translation projects, I work on the same platform, with dedicated tools, and deliver them without problem. I also receive payments, easily on Smartcat. I recommand it; strongly. Review collected by and hosted on G2.com.

What do you dislike about Smartcat?

Nothing, everything is simple there.

Thank you. Review collected by and hosted on G2.com.

Haris K.

Freelance translator

Small-Business (50 or fewer emp.)

7/15/2024

"Very positive experience with doing business with Smartcat."

5/5

What do you like best about Smartcat?

The Smartcat is very simple and user-friendly. Review collected by and hosted on G2.com.

What do you dislike about Smartcat?

There are no things that I would dislike about Smartcat. Review collected by and hosted on G2.com.

Ricardo S.

Traductor independiente

Small-Business (50 or fewer emp.)

5/8/2024

"Best Online free CAT tool"

5/5

What do you like best about Smartcat?

Many features: 1. Is free. 2. Very user friendly 3. Very fast and accurate. 4. No need of extra TM. Review collected by and hosted on G2.com.

What do you dislike about Smartcat?

Very hard to say. I could not find downsides at all yet. Review collected by and hosted on G2.com.

Verified User in Hospitality

Mid-Market (51-1000 emp.)

9/19/2023

"Not a transparent platform"

2/5

What do you like best about Smartcat?

Quick to get started but again that might be a bane than a boon Review collected by and hosted on G2.com.

What do you dislike about Smartcat?

The console is not user friendly and the platform is very non transparent. The smartword usage is not clear with 5 different numbers showing in different parts of console with no clear definition. You can definitely expect to run into billing issues if you are working within a tight budget.

Not clear and transparent with how and where your smartwords got consumed and therefore you would quickly exhaust smartwords and need to upgrade or are forced to live with broken customer experience for your product.

Support would not give you a timely response but sales would simply ask you to upgrade.

You need to make code level changes to accomplish not translating certain phrases and also the formatting gets quite broken for certain translations.

The plans look more affordable than competitors but the catch is smartwords are not really smart. The same phrase gets counted repeatedly across multiple pages and they do not mention this clearly anywhere.

Stay away. There are better solutions. Review collected by and hosted on G2.com.

Alexis K.

Co-Founder

Small-Business (50 or fewer emp.)

4/25/2024

"One of the best automatic translation tools for documents I have used"

5/5

What do you like best about Smartcat?

1. Quality: 99% of phrases correctly translated. Minimum post-processing needed.

2. Free model for low-volume requests. Review collected by and hosted on G2.com.

What do you dislike about Smartcat?

Nothing. The quality of the service is excellent. Review collected by and hosted on G2.com.

Alina C.

Language Lead

Small-Business (50 or fewer emp.)

4/23/2024

"A great tool"

5/5

What do you like best about Smartcat?

It's perfect for my needs and the volume of translations I do. Review collected by and hosted on G2.com.

What do you dislike about Smartcat?

Management changed the focus of this software to be for businesses, not for translation companies. Review collected by and hosted on G2.com.

Nebought K.

Sales and Marketing Executive

Small-Business (50 or fewer emp.)

5/17/2023

"Safe Place for Freelancers and Buyers"

5/5

What do you like best about Smartcat?

Splitting documents into segments makes it easy to deal with the projects. Responsible Customer Support. Once the buyer makes payment I get paid to my wallet within one or two days. No, need to follow up with customer about payment, they do it all on my behalf, I just accept projects, complete projects and wait for the rest from Smartcat. Review collected by and hosted on G2.com.

What do you dislike about Smartcat?

If there is little change you have to go through out the segments. I suggest that they can add a "Replace" function like in microsoft word so that when I want to replace a certain words in the document I can just go to Replace and it changes the word throughout. Review collected by and hosted on G2.com.

Alexander M.

Small-Business (50 or fewer emp.)

10/15/2023

"Best Translation Management Platform Hands Down!"

5/5

What do you like best about Smartcat?

Intuitive UI/UX design. Amazing customer support. Limitless useful features. Miles ahead of their competitors in every aspect. Review collected by and hosted on G2.com.

What do you dislike about Smartcat?

The price could be a bit steep for startups. Review collected by and hosted on G2.com.

Alexia Jhoanna E.

Enterprise (> 1000 emp.)

3/8/2023

"Fast, accurate and effective."

5/5

What do you like best about Smartcat?

Honestly, it was and still is a tool that streamlines the translation processes we request in the company. The translations are fast and 99% accurate because the remaining 1% is a literal translation that can be fixed in the same Software, which the AI will remember and use in future translations. Review collected by and hosted on G2.com.

What do you dislike about Smartcat?

Sometimes, the Software indicates that its engines are overloaded after starting translations. I want to think that many people are using the software, and of course, it's not bad. However, they make translations take longer than an hour to work. Review collected by and hosted on G2.com.

What problems is Smartcat solving and how is that benefiting you?

I can list a lot of situations.

- Translation of 700K words in three months. Took about 1-2 minutes to translate each file.

- Manually, we had to translate between 5 to 8 slides in PowerPoint. In the worst case, from 20 to 41, however, the tool made it possible in 1 minute.

- Manually, we had to translate flowcharts and operation sheets in Excel. The diagrams took about 40 minutes. It was a long process, but SmartCat translated the work that would take us a week into a day in less than a minute.

- In one day, we manually translated between 20 to 25 files, both PP and Excel and Word, on some occasions. What did SmartCat do? It tripled that number.

- Thanks to our saved time, we concluded the certifications with days to spare, allowing us to start with other projects.

- Engineers choose to use this tool. Review collected by and hosted on G2.com.