Skedulo Reviews & Product Details

Simple but modern look. Easy to learn and even easier to use. Works in conjunction with our existing technician app. Customer support has been diligent in follow-up to issues. Review collected by and hosted on G2.com.

It wasn't an exact fit for what we do so some of the processes don't function in the most ideal way. In some cases these could be tweaked but at a higher cost, in other cases they cannot. Time is counted in consecutive hours if a job is spans multiple days, unless you break the job down into smaller reoccurring jobs. Review collected by and hosted on G2.com.

routing, job placement/ allocation, choosing requirements Review collected by and hosted on G2.com.

The only thing i dislike is not being able to have the customers number on the app version to have an all encompassing system. Review collected by and hosted on G2.com.

We love the optimizer schedule, it helps to automate the routing and resource assignment Review collected by and hosted on G2.com.

We would love an easier integration with our CRM Review collected by and hosted on G2.com.

The initial transition was difficult, more because people are reluctant to change than any program issues. Once our team began using Skedulo they realized that it is user friendly and easy to learn the ins and outs. Arranging schedules for multiple installers can be challenging, the maps and time frames between jobs that are provided makes my job so much easier. Review collected by and hosted on G2.com.

Communication with other systems can be slow especially when scheduling around holidays. Review collected by and hosted on G2.com.

Skedulo has new abilities for tracking information than our old system. Review collected by and hosted on G2.com.

In some cases, the platform is too rigid for adding items that our old system used that were really helpful Review collected by and hosted on G2.com.

System is easy to use and easy to learn - I use the rostering function on a daily basis and find the ability to see who is available for a shift and who is not available with a couple of clicks is invaluable during those peak times that generally mean a million things at once are happening. The integration with our salesforce data means that everything is at our finger tips. Review collected by and hosted on G2.com.

There are a bunch of different ways to the same task - which can sometimes mean slight confusion for newer team members. Not a massive issue but a streamlined process is always preferable. Review collected by and hosted on G2.com.

It works well with compiling jobs and assigning tasks, it also works well for tracking locations of jobs Review collected by and hosted on G2.com.

It's routing does not function the best, puts jobs together that don't work given their location and requires manual intervention. Review collected by and hosted on G2.com.

The option of note completion.

You can go back and manage your time Review collected by and hosted on G2.com.

the font and size is difficult to read.

The fuctions do not always work well.

The screen jumps around and your constantly scrolling back to find where you were.

the completion note section did not work for months, just a blank scree appeared.

Its not accessible

more cancellation reasons are needed or have an "Other" option and space to state the reason.

it does not work well with Outlook

It does not track travel time back Review collected by and hosted on G2.com.

easy access to upload completed jobs and also summit notes Review collected by and hosted on G2.com.

skedulo sometimes kicks your out for no reason.also times out Review collected by and hosted on G2.com.

Modern system to use

Accurate on engineers whereabouts

Good filtering options for data Review collected by and hosted on G2.com.

Sytem availability could be more accurate

Travel time doesn't take into consideration traffic delays Review collected by and hosted on G2.com.