--- title: Skedulo Reviews meta_title: 'Skedulo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 422 reviews by the users' company size, role or industry to find out how Skedulo works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 422 scale: '5' date_modified: '2026-08-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Skedulo Reviews **Vendor:** Skedulo **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.1/5.0 **Total Reviews:** 422 ## About Skedulo Skedulo builds deskless productivity software for the 80% of global workers who don’t work in a traditional office setting. From employees in fixed location facilities to mobile field workers on the frontline, deskless workers number 2.7 billion worldwide. DHL, Sunrun, The American Red Cross and hundreds of other organizations have used Skedulo’s Deskless Productivity Cloud to book over 35M appointments worldwide. The Skedulo Deskless Productivity Cloud helps organizations greatly simplify scheduling, gain visibility into and control over job scheduling and workforce utilization, equip employees with an intuitive app to help them better perform their day-to-day operations, provide actionable analytics on their workforce, and reduce operating costs. Founded in 2013, Skedulo is headquartered in San Francisco with offices in Australia, Vietnam, and the United Kingdom. The company has secured over $115 million in funding to date, led by Softbank, Microsoft's venture firm M12, Costanoa Ventures, and Blackbird. For more information, please visit www.skedulo.com. ## Skedulo Pros & Cons **What users like:** - Users find Skedulo's **ease of use** essential for efficiently managing scheduling and billing across multiple locations. (17 reviews) - Users find Skedulo to be **very user-friendly** , making tasks clear, concise, and easy to navigate. (8 reviews) - Users commend Skedulo for its **helpful adaptability** and responsive customization, enhancing their overall experience and productivity. (6 reviews) - Users praise Skedulo's **excellent customer support** , appreciating quick responses and helpful solutions when issues arise. (5 reviews) - Users appreciate the **intuitive interface** of Skedulo, making scheduling easy and efficient for their teams. (5 reviews) - Users value Skedulo's **efficient scheduling management** , appreciating its route organization and real-time tracking features. (5 reviews) - Easy Access (4 reviews) - Users appreciate the **efficiency** of Skedulo, streamlining task management and enhancing scheduling for teams. (4 reviews) - Simplicity (4 reviews) - Time Management (3 reviews) **What users dislike:** - Users feel **customization could be improved** , as limitations require frequent adjustments and cause confusion across applications. (8 reviews) - Users experience **limited features and customization** in Skedulo, affecting functionality and information relevance. (5 reviews) - Users find the **learning curve steep** , as task creation and integration can be cumbersome and confusing. (4 reviews) - Users find the **limited customization** in Skedulo restricts essential functionalities for effective roster management. (4 reviews) - Users express frustration with the **missing features** in Skedulo, limiting functionality and overall satisfaction. (4 reviews) - Customization Difficulties (3 reviews) - Users face **feature limitations** in Skedulo, lacking necessary functionalities and customization options for client information. (3 reviews) - Inaccurate Data (3 reviews) - Users find the **job allocation process lacking** , seeking better functionality and integration for a smoother experience. (3 reviews) - Linking Issues (3 reviews) ## Skedulo Reviews ### 1. Working with Skedulo **Rating:** 0.5/5.0 stars **Reviewed by:** Tammy S. | Senior Manager Practice and Compliance, Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2023 **What do you like best about Skedulo?** The thought about using an app based product for front line workers to use for Time and Attendance. For those workers to view their leave, apply for leave in real time and view client support plans. **What do you dislike about Skedulo?** Different applications Web and App make it a little confusing. The products has a number of limitations that require customisation or waiting on release/updates. **What problems is Skedulo solving and how is that benefiting you?** provide an efficient, flexible and qualified workforce to match client support needs and preferences in line with their funded support requirements.Time and Attendance records are used to substantiate supports provided to Clients. ### 2. User of the product **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2023 **What do you like best about Skedulo?** Help run a complacaited businss through logistic coordination **What do you dislike about Skedulo?** Changes can be slow to make and expenive. **What problems is Skedulo solving and how is that benefiting you?** field team logisitcs ### 3. Skedulo is not very user friendly. Too much room for error when scheduling appointments. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2021 **What do you like best about Skedulo?** I like how patients can see their scheduled appointments in their time zones. **What do you dislike about Skedulo?** I don't particularly like how long it actually takes to schedule an appointment, too many clicks. Also do not like how you have to select the providers' time zone to schedule. It's not easy having to remember every provider/nurses time zone when they are spread out across the country. Also, wish there was an option to control appointment reminders, not every appointment scheduled needs them. Also wish patients were not able to respond to our direct emails from appointment confirmations/cancelations. Lastly, I wish the cancelation emails actually stated the date and time of the appointment canceled so it does not cause confusion. **What problems is Skedulo solving and how is that benefiting you?** I find myself having to constantly refresh and/or log out to schedule an appointment. ### 4. Little to no backend support.. **Rating:** 0.5/5.0 stars **Reviewed by:** Cuauhtémoc O. | Expansion Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2019 **What do you like best about Skedulo?** potential and vision for a great product **What do you dislike about Skedulo?** support team lacks knowledge of the product implementation **Recommendations to others considering Skedulo:** please clarify any details and func reqs on your use-case before making the switch **What problems is Skedulo solving and how is that benefiting you?** scheduling agents for home showings **Official Response from Angela Gonzales:** > Hi, I'm Angela with Skedulo. We appreciate you taking the time to review us. I'm sorry to hear that how you’re using the product is not meeting your use case and that you have difficulty with back end support. We'd love to better understand and resolve your challenges and help prevent other customers from having the same issues. Would you be willing chat more about your experience? Please email me at agonzales@skedulo.com and we will do what we can to help make it right. Thank you! Angela ### 5. A Scheduling Program that operates as if it is still in Alpha version **Rating:** 1.0/5.0 stars **Reviewed by:** Brooke E. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2018 **What do you like best about Skedulo?** The graphical calendar interface for allocating our employees and the exception console are highly useful. The recurring appointment feature is also highly useful. **What do you dislike about Skedulo?** The program is currently highly compartmentalized. Required information is stored in several different locations which necessitates as many as 5 or 6 tabs open at once to complete and document an action. This is highly ineffective and takes valuable time away from me which I could be using to process more cases. Since it takes 5 to 10 seconds to load a tab I have to place a client on hold for nearly an entire minute just to pull up their account in entirety. It is immensely difficult to locate substitutes for scheduled sessions due to the program not displaying client addresses on the practitioner availability console. The system does not take into account an 8 hour work day for our employees which means it displays employees who are not available as available. It does not take traffic patterns into account or actual drive times into account. This makes it immensely difficult to find a substitute. I require 8-12 tabs open at a time to find a substitute using this program. A busy workday means I will have to work on multiple cases at once which means I often see anywhere from 25-60 tabs open on my computer at a time which is impossible to navigate. This program is highly inefficient when compared to a program that has information displayed in one location. **What problems is Skedulo solving and how is that benefiting you?** We are attempting to handle our scheduling as a company which provides behavioral and speech therapy to minors primarily on the autism spectrum. This program takes longer then previous methods we used, is less efficient then previous methods we used, and has information stored in so many different locations that it provides little benefit to us as scheduling operators. **Official Response from Marie Francis:** > Hi Brooke, Thank you for your detailed feedback on the challenges you are having with Skedulo. Based on what you've written here, I feel pretty sure that you are with a customer who I was just on site with this week to get to the bottom of the challenges you are experiencing. We identified a lot of features and functionality that are out-of-the-box with our product but haven't been incorporated into your process. We've launched the process of identifying where specifically in your workflow the scheduling problems arise, which specific capabilities we have out-of-the-box that can quickly solve those problems, and what additional work needs to happen in the background to deliver on the promise we made to your team to make scheduling faster and simpler. I'd be happy to speak with you directly about this if you'd like! I would love the opportunity to learn more about how you are using our product and demonstrate our commitment to making this work for you. Best, Marie Francis Senior Director Product Marketing mfrancis@skedulo.com ### 6. Lots and Lots of Bugs **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2018 **What do you like best about Skedulo?** I honestly prefer my old system better, skedulo has been an issue and has several bugs before it has even been viable to use **What do you dislike about Skedulo?** Everything, I am sorry but i preferred my old scheduling system which gave you more control of cancellations and adding appointments **What problems is Skedulo solving and how is that benefiting you?** I have no idea **Official Response from Marie Francis:** > Hello, Thank you for your feedback on the challenges you are having with Skedulo. Based on what you've written here, I think you may be with a customer who I was just on site with this week to get to the bottom of the challenges you are experiencing. We identified a lot of features and functionality that are out-of-the-box with our product but haven't been incorporated into your process. We've launched the process of identifying where specifically in your workflow the scheduling problems arise, which specific capabilities we have out-of-the-box that can quickly solve those problems, and what additional work needs to happen in the background to deliver on the promise we made to your team to make scheduling faster and simpler. I'd be happy to speak with you directly about this if you'd like! I would love the opportunity to learn more about how you are using our product and demonstrate our commitment to making Skedulo work for you. Best, Marie Francis Senior Director Product Marketing mfrancis@skedulo.com ## Skedulo Discussions - [What's the difference between Mobile Workforce Management and Field Service Management?](https://www.g2.com/discussions/mobile-workforce-management-v-field-service-management) - 2 comments, 1 upvote - [How do I assign](https://www.g2.com/discussions/30718-how-do-i-assign) - 1 comment, 1 upvote - [View Skedulo pricing details and edition comparison](https://www.g2.com/products/skedulo/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+14%3A35%3A39+-0500&secure%5Bsession_id%5D=a00f727f-0be9-496e-a2a6-eb15b5d0679d&secure%5Btoken%5D=bb7101d0b7f6f86140c696433f519de757e1a7d4befa83d53648251b6eebe32e&format=llm_user) ## Skedulo Integrations - [Azure Logic Apps](https://www.g2.com/products/azure-logic-apps/reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) - [Paycor](https://www.g2.com/products/paycor/reviews) ## Skedulo Features **Generative AI** - AI Text Summarization - AI Image-to-Text - Generative AI **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales - Alerts/Notifications - Real-Time Notifications - Customizable Fields - Multi-Location - Payment Collection in the Field **After the Job** - Reports - Analytics - Billing & Invoicing - CRM Integrations - Accounting Integration - QuickBooks Integration - Third-Party Integrations - Customizable Reports **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Work Order Management - Checklists - Maintenance Scheduling - Parts Management - Service History - Residential Properties - Vendor Management - Customizable Forms - Purchase Order Management - Mobile Access - Dispatch Management - Task Scheduling - Calendar Management - Asset Tracking - Technician Management - Status Tracking - API - Document Management - Job Management - Preventive Maintenance - AI Copilot - Real-Time Reporting - Commercial Properties - Real-Time Data - Historical Reporting - Contract/License Management - Customer Database - Barcode/Ticket Scanning - Activity Dashboard - Facility Scheduling - Workflow Management - Inspection Management - Inventory Management - Predictive Maintenance - Routing - Forms Management - Chatbot - Documentation Management - File Storage - Electronic Signature - Self Service Portal - Service Level Agreement (SLA) Management - Personalization and Recommendation - Resource Allocation - GPS - Reporting & Statistics - Drag & Drop - Quotes/Estimates - Scheduling - CRM - Online Time Clock - Workforce Management - Activity Tracking - Contact Database - Productivity Analysis - Prioritization - Customizable Branding - Price and Cost Calculations - Performance Management - Equipment Tracking - Data Capture and Transfer - Time Tracking - Data Synchronization - Secure Data Storage - Location Tracking - Route Optimization - Offline Access - Real-Time Updates - Collaboration Tools - Chat/Messaging - Knowledge Management - Electronic Payments - Customer History - Inventory Control - Performance Metrics - Project Management - Client Portal - Driver ETA - Job Tracking - Automated Scheduling - Customer Management - Reminders - Work Order Creation - Equipment Maintenance - Data Import/Export - Search/Filter - Recurring Appointments - Contractor Management - Access Controls/Permissions - Workflow Automation ## Top Skedulo Alternatives - [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) - 4.4/5.0 (977 reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - 4.4/5.0 (368 reviews) - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (516 reviews)