--- title: Skedulo Reviews meta_title: 'Skedulo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 422 reviews by the users' company size, role or industry to find out how Skedulo works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 422 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Skedulo Reviews **Vendor:** Skedulo **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.1/5.0 **Total Reviews:** 422 ## About Skedulo Skedulo builds deskless productivity software for the 80% of global workers who don’t work in a traditional office setting. From employees in fixed location facilities to mobile field workers on the frontline, deskless workers number 2.7 billion worldwide. DHL, Sunrun, The American Red Cross and hundreds of other organizations have used Skedulo’s Deskless Productivity Cloud to book over 35M appointments worldwide. The Skedulo Deskless Productivity Cloud helps organizations greatly simplify scheduling, gain visibility into and control over job scheduling and workforce utilization, equip employees with an intuitive app to help them better perform their day-to-day operations, provide actionable analytics on their workforce, and reduce operating costs. Founded in 2013, Skedulo is headquartered in San Francisco with offices in Australia, Vietnam, and the United Kingdom. The company has secured over $115 million in funding to date, led by Softbank, Microsoft's venture firm M12, Costanoa Ventures, and Blackbird. For more information, please visit www.skedulo.com. ## Skedulo Pros & Cons **What users like:** - Users find Skedulo's **ease of use** essential for efficiently managing scheduling and billing across multiple locations. (17 reviews) - Users find Skedulo to be **very user-friendly** , making tasks clear, concise, and easy to navigate. (8 reviews) - Users commend Skedulo for its **helpful adaptability** and responsive customization, enhancing their overall experience and productivity. (6 reviews) - Users praise Skedulo's **excellent customer support** , appreciating quick responses and helpful solutions when issues arise. (5 reviews) - Users appreciate the **intuitive interface** of Skedulo, making scheduling easy and efficient for their teams. (5 reviews) - Users value Skedulo's **efficient scheduling management** , appreciating its route organization and real-time tracking features. (5 reviews) - Easy Access (4 reviews) - Users appreciate the **efficiency** of Skedulo, streamlining task management and enhancing scheduling for teams. (4 reviews) - Simplicity (4 reviews) - Time Management (3 reviews) **What users dislike:** - Users feel **customization could be improved** , as limitations require frequent adjustments and cause confusion across applications. (8 reviews) - Users experience **limited features and customization** in Skedulo, affecting functionality and information relevance. (5 reviews) - Users find the **learning curve steep** , as task creation and integration can be cumbersome and confusing. (4 reviews) - Users find the **limited customization** in Skedulo restricts essential functionalities for effective roster management. (4 reviews) - Users express frustration with the **missing features** in Skedulo, limiting functionality and overall satisfaction. (4 reviews) - Customization Difficulties (3 reviews) - Users face **feature limitations** in Skedulo, lacking necessary functionalities and customization options for client information. (3 reviews) - Inaccurate Data (3 reviews) - Users find the **job allocation process lacking** , seeking better functionality and integration for a smoother experience. (3 reviews) - Linking Issues (3 reviews) ## Skedulo Reviews ### 1. Excellent software, it helps us to schedule all our field workforces **Rating:** 4.5/5.0 stars **Reviewed by:** Alejandro N. | IT Program Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Skedulo?** We love the optimizer schedule, it helps to automate the routing and resource assignment **What do you dislike about Skedulo?** We would love an easier integration with our CRM **What problems is Skedulo solving and how is that benefiting you?** Skedulo makes easy the routing of our field technicians, we are saving a lot of time of our Schedulers ### 2. User friendly and easy to learn **Rating:** 4.0/5.0 stars **Reviewed by:** Kellye S. | Customer Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Skedulo?** The initial transition was difficult, more because people are reluctant to change than any program issues. Once our team began using Skedulo they realized that it is user friendly and easy to learn the ins and outs. Arranging schedules for multiple installers can be challenging, the maps and time frames between jobs that are provided makes my job so much easier. **What do you dislike about Skedulo?** Communication with other systems can be slow especially when scheduling around holidays. **What problems is Skedulo solving and how is that benefiting you?** Routing and tracking field personnel. ### 3. Scheduling Into The Future **Rating:** 3.0/5.0 stars **Reviewed by:** william b. | Production Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2023 **What do you like best about Skedulo?** Skedulo has new abilities for tracking information than our old system. **What do you dislike about Skedulo?** In some cases, the platform is too rigid for adding items that our old system used that were really helpful **What problems is Skedulo solving and how is that benefiting you?** Mapping issues. Filters. Applying new items that have been recently released ### 4. Great system that's user friendly and easy to learn. **Rating:** 4.0/5.0 stars **Reviewed by:** Karina I. | Claims Officer & Direct Services Scheduler, Enterprise (> 1000 emp.) **Reviewed Date:** March 11, 2024 **What do you like best about Skedulo?** System is easy to use and easy to learn - I use the rostering function on a daily basis and find the ability to see who is available for a shift and who is not available with a couple of clicks is invaluable during those peak times that generally mean a million things at once are happening. The integration with our salesforce data means that everything is at our finger tips. **What do you dislike about Skedulo?** There are a bunch of different ways to the same task - which can sometimes mean slight confusion for newer team members. Not a massive issue but a streamlined process is always preferable. **What problems is Skedulo solving and how is that benefiting you?** Day to day rostering needs and following up on claims enquiries. ### 5. Skedulo Revie **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Skedulo?** It works well with compiling jobs and assigning tasks, it also works well for tracking locations of jobs **What do you dislike about Skedulo?** It's routing does not function the best, puts jobs together that don't work given their location and requires manual intervention. **What problems is Skedulo solving and how is that benefiting you?** Skedulo is used to create routes for us to manage on site jobs in our field. The system is used for to make it easy to determine locations and assigned contractors on the work. ### 6. Skedulo has some great concepts, but it has not been reliable in my experience. **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2024 **What do you like best about Skedulo?** The option of note completion. You can go back and manage your time **What do you dislike about Skedulo?** the font and size is difficult to read. The fuctions do not always work well. The screen jumps around and your constantly scrolling back to find where you were. the completion note section did not work for months, just a blank scree appeared. Its not accessible more cancellation reasons are needed or have an "Other" option and space to state the reason. it does not work well with Outlook It does not track travel time back **What problems is Skedulo solving and how is that benefiting you?** tracking time spent with clients. ### 7. Great systems **Rating:** 5.0/5.0 stars **Reviewed by:** Dario A. | install supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2024 **What do you like best about Skedulo?** easy access to upload completed jobs and also summit notes **What do you dislike about Skedulo?** skedulo sometimes kicks your out for no reason.also times out **What problems is Skedulo solving and how is that benefiting you?** skedulo make my job so easy . just adding the information saves everything ### 8. . **Rating:** 3.5/5.0 stars **Reviewed by:** Harry P. | Scheduling Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Skedulo?** Modern system to use Accurate on engineers whereabouts Good filtering options for data **What do you dislike about Skedulo?** Sytem availability could be more accurate Travel time doesn't take into consideration traffic delays **What problems is Skedulo solving and how is that benefiting you?** Installation timings Engineer's secondary regions (ongoing) ### 9. Effective and Helps with Workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2024 **What do you like best about Skedulo?** It allows me to keep track of projects by location, time, as well as the current status **What do you dislike about Skedulo?** Haven't found an issue it has work very effectively for my teams **What problems is Skedulo solving and how is that benefiting you?** Organization, information on one screen ### 10. It does not keep the appointments ina central areas. **Rating:** 1.5/5.0 stars **Reviewed by:** Debra G. | Customer Cooridinator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Skedulo?** The way it notifies the participants of its info **What do you dislike about Skedulo?** It does not keep appointments in thhe same area together **What problems is Skedulo solving and how is that benefiting you?** It has not really helped with any problem solving ### 11. Great Workforce Management Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Skedulo?** Capacity for your workforce to complete there work all at there fingertips by using a app. Capacity to optimise reducing manual scheduling and great configuration and creating more power for the organisation. **What do you dislike about Skedulo?** Release notes are not always clear making it hard to understand Especially in relation to bug fixes - does not state when bug was discovered, further details to help the customer understand if it impacts them or not. **What problems is Skedulo solving and how is that benefiting you?** It's working on creating more customisation so more control to sit with the customer. We can then tailor it to suit our needs and vision. ### 12. Enhance Skedulo knowledge **Rating:** 5.0/5.0 stars **Reviewed by:** Sai K. | Salesforce developer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2024 **What do you like best about Skedulo?** Resource router console and client console **What do you dislike about Skedulo?** Documentation and customer service portal could be improved. **What problems is Skedulo solving and how is that benefiting you?** Roostering and client engagement ### 13. Great Scheduling Platform for Healthcare **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Skedulo?** Overall a great easy to use scheduling platform for healthcare, massive improvements being made and customers being listened to when coming up with improvements **What do you dislike about Skedulo?** There are a few limitations, however the team are constantly supporting and coming up with ideas to combat any issues or limitations **What problems is Skedulo solving and how is that benefiting you?** Speed of the app - huge benefit to our organisation ### 14. Good product for monitoring, not great for field usage **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Skedulo?** Skedulo is a good tool to see what employees are scheduled to do at a quick glance. As someone who only needs to use it in a limited manner, it is easy to navigate. It is useful for monitoring in an office setting. **What do you dislike about Skedulo?** Our employees who use it in the field find it frustrating and very limiting. It is not a program that provides all of the information they need. Office employees find Skedulo does not communicate as well with other programs it is claimed to be compatible with. Finally, technical support is also something to be desired. **What problems is Skedulo solving and how is that benefiting you?** Skedulo is supposed to be providing a paperless option for scheduling field technicians. It is useful to quickly find the current or future location of an employee out in the field. **Official Response from Stanley Tollett:** > Thank you so much for taking the time to review Skedulo. Customer feedback fuels our ongoing commitment to enhance Skedulo’s products and services. Your acknowledgment of our user-friendly design and efficient monitoring capabilities is greatly appreciated! We do recognize, however, that there seem to be challenges faced by your field teams with our mobile app’s functionality. It's possible that these issues stem from the use of an older version of Skedulo's mobile application. We're excited to inform you that we've recently launched a new mobile app, Skedulo Plus, that we believe could significantly improve your field team’s experience. We encourage you to reach out to your Skedulo Customer Success Manager (CSM) to discuss an upgrade to Skedulo Plus, which may address many of the concerns you've highlighted. Thank you once again for your constructive feedback. Your satisfaction with Skedulo is paramount, and we're committed to working closely with you to ensure our solutions serve your team’s needs efficiently. ### 15. Good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Skedulo?** Easy to understand. I uses sometime only and the web site is fraindly. **What do you dislike about Skedulo?** slow sometime the web site. more integration with JT in some case. **What problems is Skedulo solving and how is that benefiting you?** you can see where the crew are if they are useing properly the app ### 16. simple to manage **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Skedulo?** what i like the most is the fact that skedulo make it so much simple for routing **What do you dislike about Skedulo?** i wish we can select more accurate arrival time frames or for customer to be able to see the installers live location **What problems is Skedulo solving and how is that benefiting you?** N/A ### 17. Good review **Rating:** 4.0/5.0 stars **Reviewed by:** Walaa M. | dispatch administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Skedulo?** Skedulo is easy to navigate and use and very helful **What do you dislike about Skedulo?** sometimes the file size is big so you cannot attach it **What problems is Skedulo solving and how is that benefiting you?** easy to navigate ### 18. Operation manager **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2024 **What do you like best about Skedulo?** User frendly and easy to navigate with the app **What do you dislike about Skedulo?** Somtimes gliches and internet connection issues for field crew **What problems is Skedulo solving and how is that benefiting you?** Solving scheduling issues and time keeping ### 19. It is to work on and move things around **Rating:** 4.0/5.0 stars **Reviewed by:** allan h. | Installation Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Skedulo?** it makes ourjob faster and the way it makes up the day **What do you dislike about Skedulo?** It does not have lead in times some it does not show the right time. **What problems is Skedulo solving and how is that benefiting you?** helps us with schedular and saves us time ### 20. Skedulo for dispatching **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2023 **What do you like best about Skedulo?** This software integrates fairly easily between our Salesforce platform and our app for our technicians. Changes we make in Skedulo are very quick to update. **What do you dislike about Skedulo?** I would still like the ability to add our technicians as a starting/ending point in a route with the jobs without the need to assign a date and time first before we see the time duration between. **What problems is Skedulo solving and how is that benefiting you?** Our old dispatching software was severely outdated. Skedulo is providing a replacement for that old software. We have a better way to block off time for events other than actual jobs in a schedule. Before, we had to make a note and hope that it was viewed by our techs. ### 21. Enterprise Systems Manager **Rating:** 4.0/5.0 stars **Reviewed by:** Yarl A. | Systems manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Skedulo?** Low code approach, allowing customer control on configurations **What do you dislike about Skedulo?** Vendor access control not in place, as support and csm can login to prod org as and when they wish. **What problems is Skedulo solving and how is that benefiting you?** Workforce management tool to efficiently do scheduling ### 22. Pros and Cons of Skedulo **Rating:** 3.0/5.0 stars **Reviewed by:** Beckie P. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Skedulo?** I like that schedules are all in one place and that they can be synched with my Google calendar. I also like that it is easy for the user to block off unavailable days so that you are not double booked. The tool for marking days complete is simple but if there was a reminder notification to mark when you start a job that would be helpful. **What do you dislike about Skedulo?** I wish that the notifications for new jobs would be in chronological date order. The randomness is difficult. I also wonder if there is a way to approve jobs for the entire year. Having jobs sitting in notifications and not populating on your calendar makes it easy to miss something which could be catastrophic for business. I also wonder if there is a way to improve the app view to make it easier to see the weekly/monthly calendar on the phone. **What problems is Skedulo solving and how is that benefiting you?** Skedulo is used to notify the employees when they need to be on-site at different locations. At this point, I am still relying heavily on the Google calendar and other tools to manage my projects. ### 23. Good but could be better **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2024 **What do you like best about Skedulo?** Straight forward interface. User friendly **What do you dislike about Skedulo?** to create a task is cumbersome and it isn't automatically synced with Google calendar **What problems is Skedulo solving and how is that benefiting you?** Scheduling ### 24. Skedulo survey **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Skedulo?** i like how it routes the jobs for the measurer techs **What do you dislike about Skedulo?** that you have to wait to 2pm to optimize to be able to dispatch the jobs **What problems is Skedulo solving and how is that benefiting you?** it route the jobs which makes it easer to dispatch ### 25. Great Application for remote work **Rating:** 5.0/5.0 stars **Reviewed by:** Dale Rae O. | Operations Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2021 **What do you like best about Skedulo?** The ability to schedule our independent contracted employees to carry out our services all over the United States. Also, the ability to upload images into each job scheduled. **What do you dislike about Skedulo?** I do wish that there was a way to have a live chat option when scheduling jobs to our phlebotomists. I also, which there was an opportunity to add personalized options to the main swimlane view of the job. **What problems is Skedulo solving and how is that benefiting you?** The benefits of skedulo are unmatched in my line of work. I have over 100+ contracted phlebotomists all over the USA that I am scheduling appointments for and skedulo is a user friendly option. ### 26. helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Skedulo?** The ability to manage all you employes at once **What do you dislike about Skedulo?** No downside in my opinion is very complete software **What problems is Skedulo solving and how is that benefiting you?** it giving me ease scheduling all employess in no time ### 27. Sales Team Skedulo Implementation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Skedulo?** Helped us organize our team and assign shifts/leads to reps without needing the call center on a day to day basis. the help given from skedulo team during implementation has been fantastic **What do you dislike about Skedulo?** sometimes the product is too out of box solutions and it is complicated to implement specific needs **What problems is Skedulo solving and how is that benefiting you?** Assigninig shifts and people to work Assigning leads to sales reps without needing the call center to be involved ### 28. Great tool for scheduling, occasional navigation glitches are problemative **Rating:** 4.0/5.0 stars **Reviewed by:** Mary T. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2023 **What do you like best about Skedulo?** I like the look and that the info is clear. Availability features work great for our purposes. It integrates really great with Salesforce also! **What do you dislike about Skedulo?** Admin and user views are different which is hard when trying to support my team. There are also occasional navigation glitches where my employees are sent to completely wrong locations which is difficult. **What problems is Skedulo solving and how is that benefiting you?** Overall, it has helped us streamline communication with our contractors and track their progress with their jobs. It make scheduling much easier with the availability features as well. ### 29. If they are in a trade looking for a software, this would be a great system to organize jobs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2023 **What do you like best about Skedulo?** Upside, the mobile application is easy to use, easy to understand. Staff can learn the mobile functions easily. The paperclip option is fantastic where additional information for the job can be attached for workers to obtain specific details. We implemented the software into a new region, and the emoloyees love they can see their schedule in real time. The website takes more adaptation and training but once learned it is great software to organize workers schedule. Customer support from Patty Frohme has been great! She promplty responds back to my email inquiries, offers suggestions and looks for resolutions. I am so thankful for her assistance. **What do you dislike about Skedulo?** If jobs can be searched using client name instead of job#. There are reoccuring jobs for the same customer, if there is a process to easily identified how many service visits were provided to a customer, to review previous notes from a job. This would maintain communication between coworkers who is aiding with the client. When a client visit is completed, but then worker wishes to add more information to the visit and is now unable to do so. It would be nice to have a window of 30 minutes or 24 hours to make changes, add notes, to ensure all data is inputted. Some days are more rushed than others and pertinent information relating to the job may come to mind shortly after documentation is completed depending the environment the worker is in completing. **What problems is Skedulo solving and how is that benefiting you?** Improve communication, time management and proficiency in services by standardizing staff scheduling across the province of Ontario and hopefully in the near future we implement it to services nationally. Previously schedules were created on different excel spread sheets completed in siloed environments. This software almalgamates the information and alows the team and clients to support one another remotely by storing the information in one place. ### 30. Streamline Scheduling Like Never Before **Rating:** 5.0/5.0 stars **Reviewed by:** Sharman L. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Skedulo?** If you're looking for a scheduling tool that streamlines your scheduling needs, look no further than Skedulo. Our experience with Skedulo has been fantastic, and we're excited to share our review. First off, Skedulo has made scheduling a breeze. We can easily input our Resource's availability and match them with the appropriate requests. Plus, the intuitive interface makes it easy to adjust schedules on the fly. What really sets Skedulo apart is its mobile app which makes it easy for our Resources to access their schedules and receive real-time updates. This saved our staff hours answering repetitive calls, texts and emails and freed them up for more important tasks. Skedulo's customer support is also top-notch. Whenever we have a question or issue, their team is quick to respond and provide helpful solutions. Overall, we highly recommend Skedulo for any business looking to streamline their scheduling process. **What do you dislike about Skedulo?** We wish Skedulo didn't require manual refreshing so often and could integrate an alert when requests were picked up. Figure out how to do that, and you have perfection! **What problems is Skedulo solving and how is that benefiting you?** Skedulo has been a game-changer for our business, helping us tackle some major challenges we faced before. Here are some of the problems that Skedulo has helped us solve: Streamlined Scheduling Before adopting Skedulo, scheduling our workforce was a nightmare. We had to manually assign tasks and jobs to our Resources, which was time-consuming and prone to errors. With Skedulo, we have a powerful scheduling tool that automates and optimizes our Resource allocation. We can easily create and assign jobs to our Resources, and Skedulo takes care of the rest, ensuring that the right person is assigned to the right request at the right time. Improved Communication Effective communication is key to the success of any business, and Skedulo has helped us improve our communication with our resources and customers. The platform has a powerful messaging system that allows us to send messages and updates to our resources in real-time. We can also use Skedulo to send automated notifications to our customers, keeping them informed about the status of their jobs. Better Customer Service Skedulo has also helped us improve our customer service. With the platform's mobile app, our resources can access job details, customer information, and other important data while on the go. This means that they can resolve issues quickly and efficiently, providing our customers with better service and support. Enhanced Efficiency Overall, Skedulo has helped us enhance our efficiency in various areas of our business. With automated scheduling, improved communication, and better customer service, we have been able to save time and resources while improving our operations. In conclusion, Skedulo has been a valuable tool for our business, helping us solve some of our most pressing challenges. We highly recommend Skedulo to any business looking to streamline their operations and enhance their workforce management. ### 31. Daily Skedulo User **Rating:** 4.5/5.0 stars **Reviewed by:** Kellie G. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2023 **What do you like best about Skedulo?** I think the tool overall works well for the operation of our organization. Many features that makes my day-day job easier to navigate. **What do you dislike about Skedulo?** My only suggestion would be to have the ability to reverse a job back to the ready or dispatch status if it was changed in the field to check in/on-site or in progress. **What problems is Skedulo solving and how is that benefiting you?** N/A ### 32. Promising single platform for multiple schedulers **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2023 **What do you like best about Skedulo?** Having a unified place for schedulers to work from and store order-related information is helpful. Some useful tools around managing weekly schedules including non-order-related activities. Salesforce integration with orders is useful. **What do you dislike about Skedulo?** The use of the map falls short of expectations and often involves what seems to be a lot of shuffling between menus, harming scheduling efficiency. The design that works by timezone is not great where we have techs that are not bound by timezone but live close to a timezone boundary. Lacks ability to see what is already scheduled and do "what if" scenario, e.g. what if another order came up, where is it in relation to other orders / scheduled routes to help drop in late additions to the schedule. **What problems is Skedulo solving and how is that benefiting you?** Multiple schedulers, multiple technicians, multiple weekly orders managed from a single platform. ### 33. Salesforce Development Manager **Rating:** 4.0/5.0 stars **Reviewed by:** Madurey V. | Salesforce developer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Skedulo?** I like the way we can customize the skedulo booking grid specific to the client's requirements. It is also ver easy to use, and integrate it with Salesforce. **What do you dislike about Skedulo?** We have to follow additional steps to set up the sandbox connection with skedulo. Sometimes, automation doesn't work as expected when we set up the connection with the sandbox **What problems is Skedulo solving and how is that benefiting you?** We have a professional development that is responsible for fulfillment of our products. Skedulo is used by the Professional Development team to achieve the same. ### 34. Good program with good features **Rating:** 5.0/5.0 stars **Reviewed by:** Victoria P. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2023 **What do you like best about Skedulo?** Visually great, easy to see snap shots of information needed **What do you dislike about Skedulo?** Some processes require too many actions and steps to achieve desired outcome **What problems is Skedulo solving and how is that benefiting you?** Able to see and chage and move meetings around easily. Easily able to gather relevant account information when required ### 35. Skedulo has upgraded and formalized our scheduling process as our company scales. **Rating:** 4.0/5.0 stars **Reviewed by:** Josh P. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2023 **What do you like best about Skedulo?** Skedulo has streamed our scheduling process with our nurses. It gives us the ability to easily curate a list of eligible Nurses, allowing us to match the right Nurse to the right Client at the right time. Nurses are fully educated on a client via the app so they can feel informed as they engage with a patient for the first time. It's integration with Salesforce is powerful allowing us better reporting and data analysis. **What do you dislike about Skedulo?** Like any 3rd party application, you wish all of the features perfectly align with your specific business needs. Some wishlist items would be: A more robust Tag system, allowing for "negative" based searches; Ex: Show me Nurses who DO NOT have XYZ Tag More customization centered around the Job Offer text and push notification messages. More wiggle room to display more information within the Job Offer as the Job Description is sometimes not enough to describe the type of job required Issues with Text messages not sending to all Nurses selected; per support, there appears to be a limit on the number of text notifications that can go out at once when sending Job Offers (100 I believe); our work around is to ensure we are only sending Job Offers to 20-50 Resources at any given time **What problems is Skedulo solving and how is that benefiting you?** For context, we primarily uses the Job Offer feature. We do not use the dispatch functionality as it doesn't align with our business process, and we don't want to expose our client's information prematurely. The Job Offer feature provides a shielded view of the Job. We also need that level of control as NurseRegistry, in conjunction with the Client, ultimately selects the most appropriate Nurse who claims/shows interest in the job. We use Regions, Secondary Regions and a variety of Tags to curate an appropriate list of Nurses to send offers to, typically sending offers at different levels depending on the client: ### 36. I currently Roster staff through the skedulo **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Skedulo?** It is easy to read when looking for staff rosters. Able to see all staff that are rostered for the day. **What do you dislike about Skedulo?** drops out in the rural areas when useing the app. Sometime skedulo doent follow through with instruction when rosting When completing the Reacuuring in rosting doent not work **What problems is Skedulo solving and how is that benefiting you?** Checking all staff rtosters in one [place ### 37. It is very easy to use, and the reminders help tremendously when driving for work to job to job. **Rating:** 4.5/5.0 stars **Reviewed by:** Ivan M. | Exercise Physiologist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2022 **What do you like best about Skedulo?** I think the best is the ease of use and that everything is exact and accurate. When I check in and check out and how is it paired with maps. - The app is easy to use and syncs with my maps very efficiently. **What do you dislike about Skedulo?** Most of it is easy to use. I feel the part that may need more work is allocating jobs. It can be done on an app which would make it easier. - I think that it can help to do the same things on the desktop of the mobile app **What problems is Skedulo solving and how is that benefiting you?** It is helping with my client base and being able to see clients more efficiently. ### 38. Some Great Features - But trying to be a "Jack of all trades." **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Skedulo?** Being a salesforce-based platform, you can leverage the power of Salesforce for your operation. The app is simple, clean, and user-friendly. They do listen to user feedback, and whilst they can't always act upon it, there are genuine attempts to understand where the customer's feedback is stemming from. **What do you dislike about Skedulo?** There are some advanced features, but then it's missing some basic requirements such as being able to accurately calculate an employee's working hours in a roster period ( including any paid leave and not including breaks). Also missing is the ability to set up an alert monitor to flag basic roster rules such as overlapping shifts, dual allocations, and nonqualified staff on a job. They allow integrations with an award interpreter but then the results from the award interpreter aren't accessible inside Salesforce. This means we are still handling compliance functions from an Excel doc vs using the rostering system for live information. It would be great if they mastered the rostering requirements, meeting the basic requirements that any organization would need vs trying to customize their package to meet all the nuances each sector has. This tends to lead to a system that is a "Jack of all trades, but master of none". **What problems is Skedulo solving and how is that benefiting you?** Being able to easily communicate roster information to a remote workforce. Reduce manual paper processes including actioning timesheets, collecting availability information and sending PDF rosters. ### 39. World Class Vendor Partner **Rating:** 5.0/5.0 stars **Reviewed by:** Chandra C. | Senior Director - Home Therapy Strategy, Productivity, & Systems , Enterprise (> 1000 emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Skedulo?** Partnership, solution orientation, innovation, quality of delivery, flexibility, communication **What do you dislike about Skedulo?** Clarity of different product offering during sales cycle **What problems is Skedulo solving and how is that benefiting you?** Skedulo provided us with a national digital scheduling solution for our Home Dialysis division where we were historically utilizing manual methods (i.e. paper calendars, white boards, etc.) to coordinate 1250+ Home dialysis clinics. It also provided a market level outlook to further allow us to leverage economics of scale to improve the support of our Home dialysis Patients. The product has provided clarity and visibility into present state staffing models and provides us with a critical tool to evolve our staffing models and strategies. ### 40. Gets the job done but could be improved **Rating:** 3.5/5.0 stars **Reviewed by:** Katie B. | Retentions, Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2023 **What do you like best about Skedulo?** The functionality within the platform such as surveys and text communications. I do also like the navigation of the system and ease to change and add required fields. **What do you dislike about Skedulo?** I dislike the analytics side of skedulo. It can be quite clunky and fiddly - previously I used sisense within skedulo which was great but our other data platform looker doesnt sync up as well as i'd like. **What problems is Skedulo solving and how is that benefiting you?** Skedulo enables us to collect information from engineers whilst they are on site. Skedulo also is a easy system to train to staff on scheduling appointments for our customers. ### 41. Great User Experience for Generating Reports **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2023 **What do you like best about Skedulo?** We can tailor it to our needs, track attendance data and coach allocation for our remote programs. This allows us to create reports with a richer quantitative narrative that aligns with our qualitative knowledge of our programs. **What do you dislike about Skedulo?** The tailoring of the back end to align with our specific needs takes time to be outlined and implemented; in the test environment something will work as it is supposed to but when it goes live, it doesn't work at all. **What problems is Skedulo solving and how is that benefiting you?** It allows us to track and manage the attendees in our programs, i.e. how many participants we have attended each session and how many meals and fruit and vegetable snacks we have served. We can show how many specific attendees we have each week participate in our program and how many sessions each person attends. ### 42. Organize your crew with ease **Rating:** 5.0/5.0 stars **Reviewed by:** Kat C. | Enterprise (> 1000 emp.) **Reviewed Date:** March 03, 2023 **What do you like best about Skedulo?** The ability to track and see where my crews are in simplicity. This tool has helped make scheduling a dream, the drive times, the logging of travel. The GPS locations so we can make sure we're at the right home at the right time. We can also analyze the data to adjust our appointment times to the actual time needed not just our best guess **What do you dislike about Skedulo?** The documentation is fragmented on the help site. It could use a clean up and better keyword searching for how to fix issues. Also, more defined requirements on what object permissions are needed/required for full functionality inside the salesforce environment. **What problems is Skedulo solving and how is that benefiting you?** Tracking and logging where and when employees get to their appointments and making sure they are on task. Better accountability and protection of employees ### 43. Easy to use for nurses and employees **Rating:** 5.0/5.0 stars **Reviewed by:** Alissa L. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Skedulo?** Nurses can navigate the page quickly, see job openings, and accept open shifts. Nurses can take available shifts and get notifications when confirmed for the job. **What do you dislike about Skedulo?** So far, I have had no issues with Skedulo. Some nurses will say their app is not receiving new job offers, but they can see the open shifts once they refresh. The app has been great so far. **What problems is Skedulo solving and how is that benefiting you?** So far, Skedulo has not had any problems for me or the nurses I have been working with. The nurses seem to have no trouble accessing and using the app immediately. ### 44. User friendly, ever evolving with an extensive knowledge base **Rating:** 5.0/5.0 stars **Reviewed by:** Hannah B. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2020 **What do you like best about Skedulo?** Both the web and mobile apps are very user friendly, it's easy to navigate even for the less IT inclined **What do you dislike about Skedulo?** The mobile app can on occasion be slow to load/open if unused by a Resource for a few days **Recommendations to others considering Skedulo:** Both the web and mobile apps are very user friendly, it's easy to navigate even for the less IT inclined. Both are constantly being upgraded with new features and if you have any issues/problems, the knowledge base can more often than now answer your question/s and then some. **What problems is Skedulo solving and how is that benefiting you?** We've reduced the duplication of administrative tasks including scheduling, dispatching of documents, data entry & resource allocation. In the past we were dependant on numerous platforms. Using Skedulo has helped us condense this down to only two. ### 45. We have not worked out all the kinks yet but they have been good to work with. **Rating:** 4.0/5.0 stars **Reviewed by:** Sheridan L. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Skedulo?** It saves us time. It is easy to understand how to use. **What do you dislike about Skedulo?** Some of the things we need it to do, it is not able to do yet. **What problems is Skedulo solving and how is that benefiting you?** It saves us time and helps us to be more efficient ### 46. Limited Features **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2023 **What do you like best about Skedulo?** Honestly, I haven't found anything that I like. Perhaps the interfacing with my Google calendar, but that still seems to have glitches. **What do you dislike about Skedulo?** Not showing events chronologically Have to click on dot in calendar to see event Once item added to google calendar and a change happens, it is not reflected **What problems is Skedulo solving and how is that benefiting you?** I have yet to see a problem that it has solved. Our internal system was much better. ### 47. Still learning my way around **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2023 **What do you like best about Skedulo?** I like all of the different views and filters. I like how easy it is to dispatch a lot of jobs at once. **What do you dislike about Skedulo?** I don't like that I am not able to simply delete a day. I also do not like that on the calendar, all I can see is "JOB" instead of something like the account or resource. **What problems is Skedulo solving and how is that benefiting you?** Skedulo has helped me better understnad the breakdown of projects in my company. ### 48. Workforce Management with Skedulo App: NDIS Services Australia **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2023 **What do you like best about Skedulo?** User-Friendly Interface: The app's interface is intuitive and user-friendly, making it easy for both administrators and field workers to navigate and utilize its features. The clean design and well-organized layout contribute to a seamless user experience, ensuring that you can quickly access the information you need. **What do you dislike about Skedulo?** Minor Learning Curve: While the app is generally user-friendly, there is a slight learning curve involved. Customisations can be a little tricky and recommend that you stick with out-of-the-box functionality wherever possible. **What problems is Skedulo solving and how is that benefiting you?** Rostering: create and manage shifts, assign tasks, and optimize resources based on factors like employee availability, skill sets, and location. Helping with scheduling conflicts and improving time to fill rosters. Leave Management:leave management capabilities, enabling employees to request time off and managers to track and approve leave requests. The app provides a centralized platform for managing leave. NDIS Client Support: NDIS (National Disability Insurance Scheme) client support. The app facilitates effective coordination between support workers and NDIS clients by providing detailed job information, client profiles, and task-specific instructions. Handover Notes:sharing handover notes between employees. Through the app, workers can access detailed notes and instructions regarding ongoing tasks to support transition between shifts Tracking Goals: track and manage client goals effectively. Support Delivery: communication and collaboration between dispatchers, administrators, and field workers. The app's messaging and notification features allow for immediate updates Time & Attendance: time and attendance management features that simplify tracking and ensure accurate records. The app allows employees to clock in and out directly from their mobile devices ### 49. Clear, Concise and Easy to use! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2023 **What do you like best about Skedulo?** Skedulo truly simplifies the process of scheduling, monitoring, and scale our services. **What do you dislike about Skedulo?** I do not particularly like that you can not schedule out more than a set number of days but we are finding ways to work with this constraint **What problems is Skedulo solving and how is that benefiting you?** Scheduling a large number of jobs at one time. ### 50. Skedulo Review: Nurse Registry Utilization **Rating:** 4.0/5.0 stars **Reviewed by:** Alyssa P. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2023 **What do you like best about Skedulo?** The user interface is easy to navigate - the creation of jobs and the ability to classify each job according to your particular industry makes for impactful reporting. **What do you dislike about Skedulo?** The application does run slow at times - certain times of the day, the page loading is slower. I also wish there was a way to open multiple Job Tabs at once or clone a job directly in the application. **What problems is Skedulo solving and how is that benefiting you?** We are a nurse staffing agency - Skedulo allows us to put job offers in front of our pool of nurses. It has removed the manual work of following up with nurses via text message. ## Skedulo Discussions - [What's the difference between Mobile Workforce Management and Field Service Management?](https://www.g2.com/discussions/mobile-workforce-management-v-field-service-management) - 2 comments, 1 upvote - [How do I assign](https://www.g2.com/discussions/30718-how-do-i-assign) - 1 comment, 1 upvote - [View Skedulo pricing details and edition comparison](https://www.g2.com/products/skedulo/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-19+09%3A16%3A00+-0500&secure%5Bsession_id%5D=5b1bf841-9a44-40a2-a2f6-795daba69236&secure%5Btoken%5D=66854386fe0354c949d363eb98d9ac53e613aa0de0588f1c147311a61cf58ad4&format=llm_user) ## Skedulo Integrations - [Azure Logic Apps](https://www.g2.com/products/azure-logic-apps/reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) - [Paycor](https://www.g2.com/products/paycor/reviews) ## Skedulo Features **Generative AI** - AI Text Summarization - AI Image-to-Text **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance ## Top Skedulo Alternatives - [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) - 4.4/5.0 (975 reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - 4.5/5.0 (366 reviews) - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (501 reviews)