--- title: Shiptheory Reviews meta_title: 'Shiptheory Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 166 reviews by the users' company size, role or industry to find out how Shiptheory works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 166 scale: '5' date_modified: '2026-08-07' parent_category: name: Supply Chain & Logistics url: https://www.g2.com/categories/supply-chain-logistics --- # Shiptheory Reviews **Vendor:** Shiptheory **Category:** [Shipping Software](https://www.g2.com/categories/shipping) **Average Rating:** 4.9/5.0 **Total Reviews:** 166 ## About Shiptheory Shiptheory is a shipping management platform that connects online retailers to carriers, automatically booking shipments, printing labels, and returning tracking numbers within seconds. Ship 5-10x faster and save up to 7 hours daily using Shiptheory to automate your label production. Shiptheory has the ability for users to create rules. These dictate how a shipment is processed based on the order type. You can create super simple rules, super complex rules and everything in between. Shiptheory deals with various ways to print labels, dependent on your workflow. Shiptheory saves time and money and helps retailers focus on what matters most. Working with all the top carriers worldwide, including but not limited to Royal Mail, DPD, Parcelforce, USPS, Fedex, UPS and over 90 others, including many pallet and LTL carriers. Connect upto 100 different sales channels, including, Netsuite, Magento, Microsoft Dynamics, Sage, Cin7, Shopify, WooCommerce, eBay, Amazon and many more, as well as our a Restful API allowing you to integrate your custom system with us to automate your label printing. ## Shiptheory Pros & Cons **What users like:** - Users commend the **responsive customer support** of Shiptheory, particularly appreciating Henry's swift issue resolution and assistance. (9 reviews) - Users praise the **outstanding service quality** of Shiptheory, highlighting quick and efficient support resolution for issues. (6 reviews) - Users appreciate the **fast support** of Shiptheory, with quick resolutions that greatly enhance daily operations. (6 reviews) - Users appreciate the **automation** of Shiptheory, which saves numerous man-hours and fits diverse business needs efficiently. (5 reviews) - Users appreciate the **ease of use** of Shiptheory, which significantly streamlines daily warehouse operations and supports integration. (5 reviews) - Label Printing (5 reviews) - Carrier Integration (4 reviews) - Time-saving (4 reviews) - Chat Support (3 reviews) - Customization Features (3 reviews) **What users dislike:** - Users note a **lack of customization options** in Shiptheory, limiting adaptability for specific business needs. (4 reviews) - Users find **difficult navigation** in the Shiptheory dashboard, but efficient support helps alleviate this issue. (2 reviews) - Users desire more **customization options** for picking lists and label integration in Shiptheory to meet their needs. (2 reviews) - Users feel the **limited customization options** in Shiptheory restrict their ability to tailor the experience to their needs. (2 reviews) - Users often face **poor customer support** , particularly with ineffective live chat responses during critical issues. (2 reviews) - Users face **shipping issues** due to complex error messages and limitations in shipment quantity specifications. (2 reviews) - Users find the portal **clunky and difficult to navigate** , impacting their overall experience despite efficient support. (2 reviews) - Users note a **limitation on setting product quantity rules** , impacting specific shipping needs for liquids versus non-liquids. (1 reviews) - Users find Shiptheory **expensive** , but consider it a cheaper alternative compared to other options available. (1 reviews) - Users struggle with **label issues** , requiring extra steps and configurations that complicate the printing process. (1 reviews) ## Shiptheory Reviews ### 1. The Customer Service team have been extremely helpful getting us set up on ShipTheory **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2024 **What do you like best about Shiptheory?** The best thing about ShipTheory is that we can set up shipping rules and then everything can print at the click of a button. It makes the processing part of dispatching orders so much easier. The Customer service team, the onboarding team and the technical support team are all really friendly, professional and have really good knowledge of the product. In particular Josh Hodder has been incredible and helped me every step of the way. Henry Forber has also been a great help throughout, specifically with troubleshooting the NOTHS intergration. Kieran Gwynn was also helped efficiently with a query I had on chatbot. **What do you dislike about Shiptheory?** I wish it were a little more customisable. **What problems is Shiptheory solving and how is that benefiting you?** Previously we would have to log onto every market place that we sell our products on and follow each of differing processes to print our orders. Now we can (nearly) do this all in one place. ### 2. Friendly and very helpful team **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2024 **What do you like best about Shiptheory?** Upsides are definitely the customer care, Josh was amazing with all of our needs getting us set up and ready to ship! Always quick to respond and had the answers we needed. **What do you dislike about Shiptheory?** Would like a little more customisation of picking lists and integrated labels. **What problems is Shiptheory solving and how is that benefiting you?** The automation is helping us improve our workflow. ### 3. A simple to grasp platform that offers a nearly endless capabilities **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Shiptheory?** The flexibility of the shipping rules management **What do you dislike about Shiptheory?** Biggest limitation is the inability to move shipments between order channels after import. **What problems is Shiptheory solving and how is that benefiting you?** The key requirement for ourselves was creating integrated pick, pack and ship documentation. Shiptheory easily allows us to create and allocate to each sales channel an integrated pick list and carrier label document alongside a consolidated picking list. These two documents form the entire warehouse pickwave documentation. ### 4. User friendly, efficient and cost effective shipping solution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Shiptheory?** Shiptheory is really user friendly but their best asset is their incredible team who are so quick and helpful to respond to any queries that we have! It's an easy system to integrate and use daily and we haven't experienced any issues. **What do you dislike about Shiptheory?** It can sometimes be challenging to find orders depending on if you are using the dashboard or not, aside from that we find it a really simple and easy service to use! **What problems is Shiptheory solving and how is that benefiting you?** The courier that we use for shipping parcels does not have any integration with Shopify, we use Shiptheory to book out our parcels, print shipping labels and fulfil orders on Shopify so customers are notified. ### 5. Quick and Friendly CS **Rating:** 4.0/5.0 stars **Reviewed by:** Leonie P. | Head of Systems & Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Shiptheory?** Live chat and customer support is always quick and helpful. Even when bombarded with lots of questions, agents Kieran and RJ are always happy to help! **What do you dislike about Shiptheory?** Getting the Shipping rules correct can be tricky when you have many platforms to link. A store, two WMS systems etc. But always a fix in the end! **What problems is Shiptheory solving and how is that benefiting you?** Provides a platform where multiple carriers can intergrate and therefore intergrate with our WMS ### 6. Streamlined courier integrations to Unleashed **Rating:** 4.0/5.0 stars **Reviewed by:** Dan M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Shiptheory?** - Great timesaving over logging into courier portals and entering data manually. - Fantastic support. - Willing to develop the service to fit needs of the customer. - Low maintenance. **What do you dislike about Shiptheory?** - Some issues with international couriers (at the time- early 2023). **What problems is Shiptheory solving and how is that benefiting you?** It integrates with Unleashed ot directly create courier labels without needing to login and enter shipment details manually. ### 7. Good piece of software for shipping **Rating:** 4.0/5.0 stars **Reviewed by:** Aran L. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2024 **What do you like best about Shiptheory?** Simple stage by stage process, easy for staff to understand **What do you dislike about Shiptheory?** Some issues with Tech staff, but CS staff are great **What problems is Shiptheory solving and how is that benefiting you?** Lets us shipp quickly and easily, and imports tracking into our software ### 8. Extremely fast service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2024 **What do you like best about Shiptheory?** Their support - fastest I've ever experienced. The platform also largely just...works, which is excellent. Particular shoutout to Henry in the support team, he's a hero. **What do you dislike about Shiptheory?** A number of unexpected outages last year. Feels a bit like startup culture - move fast and break things. **What problems is Shiptheory solving and how is that benefiting you?** Shiptheory plugs into our existing order/warehouse management solutions and communicates with carriers so we can ship orders. - [View Shiptheory pricing details and edition comparison](https://www.g2.com/products/shiptheory/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+12%3A43%3A07+-0500&secure%5Bsession_id%5D=1624db61-46de-4dd9-91a8-4465b31d6336&secure%5Btoken%5D=72b692cf2036f92e54fa6ebd0b5744e19bc0390516975a1470c17a5f7272de87&format=llm_user) ## Shiptheory Features **Management - Multicarrier Parcel Management Solutions** - Third-Party Integration - Multicarrier Parcel Management Solutions - Label Printing - Multicarrier Parcel Management Solutions - Multiple Carriers - Multicarrier Parcel Management Solutions - Customer Information Database - Multicarrier Parcel Management Solutions - Flexible Billing - Multicarrier Parcel Management Solutions - Shipping Management - Multicarrier Parcel Management Solutions **Labels** - Label Printing - Return labels - Bar codes - Shipping Labels **Order management** - Shipment Tracking - Third-Party Integrations - Manage orders - Order Status - Shipping Services Integration - Package Tracking - Status Tracking - Delivery Tracking **Carrier and rate management** - Quick rate comparison - Vendor availability - Flat rate services - Auditing & Claim Filing Services **Inventory management** - Assign suppliers **Reports** - Shipment reports - Inventory reports - Unshipped products **Additional Functionality** - AI Copilot - Shipping Optimization - Cost Recovery - Refund Opportunity Identification - Third Party Management - Generative AI - Automated Claim Filing - Package Analytics - Audit Management - Exceptions Management - Predictive Analytics - Carrier Invoice Auditing - Data Import/Export - Alerts/Notifications - Supplier Management - Container Shipping - Reporting/Analytics - Ground Shipping - Quotes/Estimates - Invoice Management - Import/Export Management - Activity Dashboard - Bills of Lading - Customizable Branding - Accounting - EDI - Returns Management - Parcel Shipping - Air Shipping - Customer Database - Claims Management - Discount Management - Transportation Management - Shipping Management - Shipment Price Calculation - Barcode/Ticket Scanning - Warehouse Management - Order Management - Real-Time Updates - API - Purchase Order Management - Inventory Management - Freight Shipping - Search/Filter - Ocean Shipping - eCommerce Management - Multi-Location - Workflow Automation ## Top Shiptheory Alternatives - [ShipStation](https://www.g2.com/products/shipstation/reviews) - 4.3/5.0 (580 reviews) - [FarEye](https://www.g2.com/products/fareye/reviews) - 4.8/5.0 (308 reviews) - [AfterShip](https://www.g2.com/products/aftership/reviews) - 4.7/5.0 (309 reviews)