--- title: Shiptheory Reviews meta_title: 'Shiptheory Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 166 reviews by the users' company size, role or industry to find out how Shiptheory works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 166 scale: '5' date_modified: '2026-07-17' parent_category: name: Supply Chain & Logistics url: https://www.g2.com/categories/supply-chain-logistics --- # Shiptheory Reviews **Vendor:** Shiptheory **Category:** [Shipping Software](https://www.g2.com/categories/shipping) **Average Rating:** 4.9/5.0 **Total Reviews:** 166 ## About Shiptheory Shiptheory is a shipping management platform that connects online retailers to carriers, automatically booking shipments, printing labels, and returning tracking numbers within seconds. Ship 5-10x faster and save up to 7 hours daily using Shiptheory to automate your label production. Shiptheory has the ability for users to create rules. These dictate how a shipment is processed based on the order type. You can create super simple rules, super complex rules and everything in between. Shiptheory deals with various ways to print labels, dependent on your workflow. Shiptheory saves time and money and helps retailers focus on what matters most. Working with all the top carriers worldwide, including but not limited to Royal Mail, DPD, Parcelforce, USPS, Fedex, UPS and over 90 others, including many pallet and LTL carriers. Connect upto 100 different sales channels, including, Netsuite, Magento, Microsoft Dynamics, Sage, Cin7, Shopify, WooCommerce, eBay, Amazon and many more, as well as our a Restful API allowing you to integrate your custom system with us to automate your label printing. ## Shiptheory Pros & Cons **What users like:** - Users commend the **responsive customer support** of Shiptheory, particularly appreciating Henry's swift issue resolution and assistance. (9 reviews) - Users praise the **outstanding service quality** of Shiptheory, highlighting quick and efficient support resolution for issues. (6 reviews) - Users appreciate the **fast support** of Shiptheory, with quick resolutions that greatly enhance daily operations. (6 reviews) - Users appreciate the **automation** of Shiptheory, which saves numerous man-hours and fits diverse business needs efficiently. (5 reviews) - Users appreciate the **ease of use** of Shiptheory, which significantly streamlines daily warehouse operations and supports integration. (5 reviews) - Label Printing (5 reviews) - Carrier Integration (4 reviews) - Time-saving (4 reviews) - Chat Support (3 reviews) - Customization Features (3 reviews) **What users dislike:** - Users note a **lack of customization options** in Shiptheory, limiting adaptability for specific business needs. (4 reviews) - Users find **difficult navigation** in the Shiptheory dashboard, but efficient support helps alleviate this issue. (2 reviews) - Users desire more **customization options** for picking lists and label integration in Shiptheory to meet their needs. (2 reviews) - Users feel the **limited customization options** in Shiptheory restrict their ability to tailor the experience to their needs. (2 reviews) - Users often face **poor customer support** , particularly with ineffective live chat responses during critical issues. (2 reviews) - Users face **shipping issues** due to complex error messages and limitations in shipment quantity specifications. (2 reviews) - Users find the portal **clunky and difficult to navigate** , impacting their overall experience despite efficient support. (2 reviews) - Users note a **limitation on setting product quantity rules** , impacting specific shipping needs for liquids versus non-liquids. (1 reviews) - Users find Shiptheory **expensive** , but consider it a cheaper alternative compared to other options available. (1 reviews) - Users struggle with **label issues** , requiring extra steps and configurations that complicate the printing process. (1 reviews) ## Shiptheory Reviews ### 1. Printer set up **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2024 **What do you like best about Shiptheory?** it's very Easy to use to print lables for customers **What do you dislike about Shiptheory?** Nothing really, makes my life a lot easier **What problems is Shiptheory solving and how is that benefiting you?** Time saving ### 2. Always super responsive **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Shiptheory?** Simple and helpful for what we need, backed by a super responsive customer service team including Henry, Josh, Kieran. They somehow always mabage to seem pleased when we call with a problem. **What do you dislike about Shiptheory?** Having to manually remove labels off the manifest when they've been rebooked **What problems is Shiptheory solving and how is that benefiting you?** Creating much more extensive shipping rules than Royal Mail's Click&Drop service ### 3. PRODUCTIVE AND AMAZING TEAM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2024 **What do you like best about Shiptheory?** When Seb Lorenco set up our account was so efficient and addressed any concerns I had immediately., a credit to your company **What do you dislike about Shiptheory?** Dashboard navigation can be quite difficult. **What problems is Shiptheory solving and how is that benefiting you?** The direct integration with our shipping company and remote use between for locations we have. ### 4. Top notch team and an amazing tool **Rating:** 5.0/5.0 stars **Reviewed by:** Lois A. | Senior Strategic Marketer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Shiptheory?** As a partner of Shiptheory, not only do thet provide unrivalled shipping support for their clients, they are also completely unmatched in their range of integrations and competitive pricing. What really separates them though is their amazing customer support. You always know you'll have a real human to talk to that not only understands the problem, but will work tirelessly with you to reach a solution. **What do you dislike about Shiptheory?** Nothing at all. Friendly team, great product and a real time-saver for businesses! **What problems is Shiptheory solving and how is that benefiting you?** Shiptheory helps their clients automate the shipping process, saving valuable time for the team. ### 5. Great solution and helpful team **Rating:** 5.0/5.0 stars **Reviewed by:** Richard A. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Shiptheory?** The team behind Shiptheory are dedicated to user experience and making shipping a seamless process for businesses of all sizes. **What do you dislike about Shiptheory?** I don't have a critique at hand to share **What problems is Shiptheory solving and how is that benefiting you?** I really appreciate the helpful consultation that their logistic experts offer. Being able to pair their platform with the guidance of an expert is a unique value add that makes Shiptheory standout. Shiptheory enables our shared network to find the optimal carrier for their budget. The integration also enables our users to automate much of their shipping efforts, which can be a massive drain on time for every company. ### 6. Josh was very very helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Shiptheory?** very simple to use good costomer service **What do you dislike about Shiptheory?** nothing as of yet as have not been useing very long **What problems is Shiptheory solving and how is that benefiting you?** uploading to amazon ### 7. Outstanding customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2024 **What do you like best about Shiptheory?** We solely use ship theory as our integration system for shipping, its constantly provides excellency service and hassle free shipping, on the off chance we need support they immediately solve the issue, especially Kieran G, he always goes above and beyond to help out as much as he can **What do you dislike about Shiptheory?** we don't, very happy with the service provided **What problems is Shiptheory solving and how is that benefiting you?** seamless intregration with DHL and DPD ### 8. Josh is a wizard **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2024 **What do you like best about Shiptheory?** Josh from the team is an absolute machine. There has not been one problem he hasn't been able to solve. Has an extensive knowledge of the system and knows it like the back of his hand. Top quality guy. **What do you dislike about Shiptheory?** The system itself could be made better. Comparing to our previous system Shipstation it is a lot more tricky to navigate. It doesn't seem to have the tech power that the other big players have. **What problems is Shiptheory solving and how is that benefiting you?** It has lots of integrations that previous systems didn't. ### 9. Brilliant system, even better team **Rating:** 5.0/5.0 stars **Reviewed by:** Josie P. | Sales Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Shiptheory?** Shiptheory is an easy to use platform with a nice UI, and enables you to massively streamline your shipping process saving so much time! Also the team are an absolute delight. **What do you dislike about Shiptheory?** It would be awesome to see some pick and pack functionality **What problems is Shiptheory solving and how is that benefiting you?** It enables our clients to link their inventory management system to their carriers, and helps to streamline the shipping process. This is ultimately saving hours every week and with the shipping rules you can set up, it removes the human error element ### 10. Excellent Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2024 **What do you like best about Shiptheory?** Had a problem with exporting orders from my selling platform. I contacted Shiptheory and it was dealt with within 10 minutes yes within 10 minutes by Henry Forber excellent service Thanka again **What do you dislike about Shiptheory?** We currently don't have any at the moment. **What problems is Shiptheory solving and how is that benefiting you?** Time and Money ### 11. The perfect partnership **Rating:** 5.0/5.0 stars **Reviewed by:** Jodie G. | Partner Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Shiptheory?** Shiptheory has been a key partner for us over the years. Their team is always available, supportive, and open to collaboration. We very frequently recommend Shiptheory due to its smooth integration with our interface, which simplifies the user experience by removing the need to juggle multiple systems. **What do you dislike about Shiptheory?** Can't think of anything at this moment in time. **What problems is Shiptheory solving and how is that benefiting you?** Shiptheory specialises in streamlining the shipping process for retailers. By integrating with various platforms and carriers, Shiptheory aims to simplify shipping operations, reducing manual effort and potential errors. This automation saves businesses time and resources, allowing them to focus on other critical aspects of their operations. Additionally, Shiptheory's seamless integration helps businesses provide a smoother and more efficient shipping experience for their customers, ultimately enhancing customer satisfaction and loyalty. ### 12. amazing service from Henry **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2024 **What do you like best about Shiptheory?** Henry Forber has made my experiance with ship theory just amazing i hope he stays long time with company **What do you dislike about Shiptheory?** slow in downloading lables to print i wish it could be faster **What problems is Shiptheory solving and how is that benefiting you?** helping us ship our parcels at a large scale ### 13. Moved from Sendcloud **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Shiptheory?** Shiptheory has such better integrations than the others I tried. I was on Sendcloud for awhile but the integrations seem half finished or missed the actual delivery services I need.. never had that issue once with Shiptheory ..if they say they integrate with something, they really do. I use royal mail and dpd with them. **What do you dislike about Shiptheory?** Nothing really, I guess it would be nice if I didn't have to manifest everyday. **What problems is Shiptheory solving and how is that benefiting you?** Integrates with royal mail directly. ### 14. Friendly and very helpful team **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2024 **What do you like best about Shiptheory?** Upsides are definitely the customer care, Josh was amazing with all of our needs getting us set up and ready to ship! Always quick to respond and had the answers we needed. **What do you dislike about Shiptheory?** Would like a little more customisation of picking lists and integrated labels. **What problems is Shiptheory solving and how is that benefiting you?** The automation is helping us improve our workflow. ### 15. Amazing CMS **Rating:** 5.0/5.0 stars **Reviewed by:** Theo B. | Group CPO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Shiptheory?** Shiptheory connects to SO many carriers that it opens up new markets and sales channels for merchants, all in one place. They are also very responsive and have great customer service so if you want to integrate to something they don't have yet, it's very easy as their team will work to get it listed for you. Top notch! **What do you dislike about Shiptheory?** I truly can't think of any that have negatively impacted our usage of Shiptheory. Presumably they are still growing reach in other international markets but it's been so easy to use for us and the UK/US markets. **What problems is Shiptheory solving and how is that benefiting you?** Shiptheory helps our merchants to easily scale their shipping operations, including by helping to introduce potential new markets in seconds ### 16. A simple to grasp platform that offers a nearly endless capabilities **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Shiptheory?** The flexibility of the shipping rules management **What do you dislike about Shiptheory?** Biggest limitation is the inability to move shipments between order channels after import. **What problems is Shiptheory solving and how is that benefiting you?** The key requirement for ourselves was creating integrated pick, pack and ship documentation. Shiptheory easily allows us to create and allocate to each sales channel an integrated pick list and carrier label document alongside a consolidated picking list. These two documents form the entire warehouse pickwave documentation. ### 17. Great service, excellent support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2024 **What do you like best about Shiptheory?** Shiptheory saves us valuable time sorting orders and assigning couriers, it makes fulfillment effortless. **What do you dislike about Shiptheory?** All the Shiptheory team members I've spoken to have been more than helpful getting us set up. **What problems is Shiptheory solving and how is that benefiting you?** Shiptheory sorts our orders, and assigns the correct couriers, then prints all the correct labels for the parcels. ### 18. Printer issue resolved by Henry - superb online help **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Farming | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Shiptheory?** Eae of dispatch, timesaving, a way to check if orders have been dispatched **What do you dislike about Shiptheory?** Portal seems a little clunky and limited **What problems is Shiptheory solving and how is that benefiting you?** multiple channells and multiple shipping methods... ### 19. Make ShipTheory Your Next Business Success **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2024 **What do you like best about Shiptheory?** From seamless integration to exceptional support, ShipTheory has proven to be an great partner! The efficiency and reliability of ShipTheory's shipping automation platform can significantly enhance your order fulfillment process. Their intuitive interface and robust features can help streamline your shipping operations. What truly sets ShipTheory apart is their dedicated and responsive support team. Any inquiries or challenges will be been met with swift and effective solutions, showcasing their commitment to customer success. I highly receommend ShipTheory as a reliable and innovative partner for any business seeking excellence in shipping automation. **What do you dislike about Shiptheory?** There isn't anything I can comment on this part at this time. **What problems is Shiptheory solving and how is that benefiting you?** It is helping the prospects i speak to solve their shipping issues, It can help them by either sitting in the back ground of shopify and the user presses one button and the label appears or tracking number appears or they can log in and people in warehouses can manage it. ShipTheory allows people to set up different shipping rates based on tags within Shopify. I often speak to prospects who have no shipping rules for their B2B stores and ShipTheory can help them manage this is a more streamlined way. ### 20. User friendly, efficient and cost effective shipping solution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Shiptheory?** Shiptheory is really user friendly but their best asset is their incredible team who are so quick and helpful to respond to any queries that we have! It's an easy system to integrate and use daily and we haven't experienced any issues. **What do you dislike about Shiptheory?** It can sometimes be challenging to find orders depending on if you are using the dashboard or not, aside from that we find it a really simple and easy service to use! **What problems is Shiptheory solving and how is that benefiting you?** The courier that we use for shipping parcels does not have any integration with Shopify, we use Shiptheory to book out our parcels, print shipping labels and fulfil orders on Shopify so customers are notified. ### 21. Very easy and comprehensive system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Furniture | Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Shiptheory?** All functionality is in one package and not hidden by pay walls. **What do you dislike about Shiptheory?** The occasional bugs which is usually resolved quickly by Henry and the support team **What problems is Shiptheory solving and how is that benefiting you?** It allows us to ship parcels with multi carriers, we are currently working on automating this process further. ### 22. Quick and Friendly CS **Rating:** 4.0/5.0 stars **Reviewed by:** Leonie P. | Head of Systems & Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Shiptheory?** Live chat and customer support is always quick and helpful. Even when bombarded with lots of questions, agents Kieran and RJ are always happy to help! **What do you dislike about Shiptheory?** Getting the Shipping rules correct can be tricky when you have many platforms to link. A store, two WMS systems etc. But always a fix in the end! **What problems is Shiptheory solving and how is that benefiting you?** Provides a platform where multiple carriers can intergrate and therefore intergrate with our WMS ### 23. Solid Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer C. | People and Partnerships Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Shiptheory?** The customer support was very useful, quick responses. Good integrations with my inventory management system. It was easy to use and I liked the number of carriers that they support. **What do you dislike about Shiptheory?** Would like to see some more shipment management functionality. **What problems is Shiptheory solving and how is that benefiting you?** It's helping to streamline the shipping process and it means that we don't have to spend hours doing double entry. ### 24. Fantastic Helpful Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2024 **What do you like best about Shiptheory?** System interface is very easy and user interfrace friendly. IT support proactively on the phone and email with super fast responses to get you set up and the system working properly. **What do you dislike about Shiptheory?** There are no downsides to using Shiptheory. We do sometimes run out of tokens it would be great if we could have a pre alert we are getting low so we don't fulfil orders and no labels appear. **What problems is Shiptheory solving and how is that benefiting you?** 3pl logistics with multi channels for different brands - simple to use with multiple carriers, shipping rules etc., very flexible ### 25. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Shiptheory?** It makes my day a lot easier, not having to sort through parcels and labels. I use it everyday, saving me a couple hours each day. The support team are very quick to respond to live chats and emails, even when you have a lot of questions. The team help you get set up too. **What do you dislike about Shiptheory?** Sometimes I won't use all of my qouta and that feels a bit wasteful. **What problems is Shiptheory solving and how is that benefiting you?** I dont need to write out labels anymore, its all automatic from when the order comes in to when I hand it to the carrier. ### 26. We should of used Shiptheory years ago! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Shiptheory?** It saves us hours per day of manually copying and pasting addresses from our website to Fedex. **What do you dislike about Shiptheory?** The shipping rules would take a while to work out on your own, but the onboarding call makes it easy. **What problems is Shiptheory solving and how is that benefiting you?** The longest part of our shipping process was copying the addresses from our website to Fedex, We now click 1 button and it happens automatically. ### 27. Simple and effective **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2024 **What do you like best about Shiptheory?** Great customer service. Spoke today with Keiran Gwynn who was able to solve a couple of issues immediately. Stayed on the phone whilst doing it so I knew it would be resolved by the end of the phone call. **What do you dislike about Shiptheory?** We have to pay through Brightpearl rather than direct. **What problems is Shiptheory solving and how is that benefiting you?** Effeciency and automation ### 28. Fantastic Product **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Shiptheory?** Stok.ly's 2 year partnership with Shiptheory has been fantastic. Shiptheory is a great product which has significantly improved our customers' shipping operations by enabling a seamless plug-in that allows our customers to connect with their chosen carriers. The partnership has been an invaluable asset to Stok.ly, enabling us to offer our customers a more comprehensive end to end service. **What do you dislike about Shiptheory?** I can't think of anything negative to say about Shiptheory. **What problems is Shiptheory solving and how is that benefiting you?** We have enabled our customers to seamlessly connect with their preferred carriers, which improves their shipping operations and overall enhances Stok.ly as a product (order management and warehouse management system). ### 29. Excellent Tool & Great Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2024 **What do you like best about Shiptheory?** It saves us a lot of time and reduces the amount of errors being made. **What do you dislike about Shiptheory?** Nothing to note thus far - will continue **What problems is Shiptheory solving and how is that benefiting you?** Automatic label printing. Reduces the number of errors made. ### 30. FINEWINE **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wine and Spirits | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2024 **What do you like best about Shiptheory?** The help was amazing and Terell couldnt have been any better at his job to be honest. he was friendly and very helpful **What do you dislike about Shiptheory?** nothing. they are great. A great help and I love working with them :) :) **What problems is Shiptheory solving and how is that benefiting you?** Booking in Parcelforce and DHL UK orders, saving hours. ### 31. Easy to set up and use platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2024 **What do you like best about Shiptheory?** It's really easy to use, and if anything isn't quite working you are able to work out the majority of things for yourself. We were setting up in a rush and our account manager, Josh Hodder, jumped on daily calls and was a massive help to keeping our project on track. **What do you dislike about Shiptheory?** Having to press # before scanning each product **What problems is Shiptheory solving and how is that benefiting you?** Our long time shipping platform was unable to connect to FedEx International. Shiptheory came recommended by FedEx and has solved our problems so far. ### 32. Amazing team! **Rating:** 5.0/5.0 stars **Reviewed by:** Harvey G. | Senior Presales Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Shiptheory?** Shiptheory is such an easy tool to implement, really a great solution for scaling businesses! The team at Shiptheory are great to work with, love the support you get! **What do you dislike about Shiptheory?** Nothing - Shiptheory has met all of my requirements. **What problems is Shiptheory solving and how is that benefiting you?** Shiptheory automates all of my courier management. ### 33. Great service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Shiptheory?** The team is so friendly & helpful. Any time I have an issue they resolve quickly. Tyrell fixed a problem we had with our picking lists within minutes. **What do you dislike about Shiptheory?** Waiting on 3rd parties can slow down the process **What problems is Shiptheory solving and how is that benefiting you?** The main feature is speed. We save a lot time using Shiptheory ### 34. Huge improvement for operations and shipping ! **Rating:** 4.5/5.0 stars **Reviewed by:** Adam M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2024 **What do you like best about Shiptheory?** Shiptheory has proven to be an invaluable asset to operations, streamlining the label printing process and significantly boosting efficiency. It has a user-friendly interface so it is simple for users of all abiliites to manage and automate label printing tasks. One of the standout features is its seamless integration with various carriers including B2B and pallet shipping carriers. Setup was a breeze, with help from Rita and the rest of the team at Shiptheory and I would not hesitate in recommending it. **What do you dislike about Shiptheory?** Nothing to dislike, pricing is very reasonable and the time saved far outweighs the cost of the software. **What problems is Shiptheory solving and how is that benefiting you?** Label printing, Business Automation, Improved customer experience ### 35. Brick Borrow - Ship Theory Review **Rating:** 5.0/5.0 stars **Reviewed by:** Tom Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Shiptheory?** Shiptheory has been fantastic for us as a business. It has been very user friendly and the customer support is great with quick and helpful staff on hand. It has been a great fit for Brick Borrow and would highly recommend the service. **What do you dislike about Shiptheory?** Very little. I think Shiptheory is great! **What problems is Shiptheory solving and how is that benefiting you?** Turning manual processes into automated solutions which allow us to ship much more quickly and professionally. Being able to flag certain addresses users has also been a great help to us. ### 36. Excellent communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Shiptheory?** The people and how easy it is to communicate with them to tailor the experience **What do you dislike about Shiptheory?** There are not too many downsides and none that come to mind worth complaining about **What problems is Shiptheory solving and how is that benefiting you?** Better visualisation of where our products are in the chain ### 37. Easy to use solution for automating shipping with great support for technical issues **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2024 **What do you like best about Shiptheory?** Technical support is top notch initial setup issues were sold quickly and effectively. They are always on hand to solve any problems you have and answer questions **What do you dislike about Shiptheory?** Slight technical issues at the start of integration with one courier. **What problems is Shiptheory solving and how is that benefiting you?** Automating the label creation process for multiple couriers. This frees up multiple work hours to perform other tasks in our small business ### 38. Brilliant help setting up rules and printing over 2 site and stations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2024 **What do you like best about Shiptheory?** Rupert was a great help setting up and intergating our new Ecome store for printing and shipping rules and saved us alot of time by runnning through each step with us. Even followed up with an email to check and offer any further assitance **What do you dislike about Shiptheory?** Currently dont have any, the systems works perfectly for our needs at this time **What problems is Shiptheory solving and how is that benefiting you?** Speed for packing and dispatch, and data integration with carriers and shopify ### 39. Professional and supportive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Shiptheory?** The support from Josh throughout onboarding has been brilliant account set-up seamless, rules are very straightforward and integration across carriers and platforms is excellent. It's a huge time saver. **What do you dislike about Shiptheory?** The speed of label creation, I'm not sure much can be done about this but when we have a large production run it can take some time for the labels to generate as the data transfers from Shiptheory to carrier and back **What problems is Shiptheory solving and how is that benefiting you?** filtering orders, selecting the correct service level and pushing back tracking data ### 40. Great solution, strong support. Pleasure to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Leo C. | Enterprise (> 1000 emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Shiptheory?** Shiptheory are a great team and the product works well for our customers. Their integration into our WMS works well under pressure and helps brands get the best possible shipping rates. **What do you dislike about Shiptheory?** Nothing that would stop me recommending Shiptheory to ecommerce brands. **What problems is Shiptheory solving and how is that benefiting you?** Shiptheory helps manage our customers' carrier management process and allows merchants to produce shipping labels in a speedy manner at the pack bench. Our WMS cannot do this itself so partnership and integration with Shiptheory makes total sense for our shared customers. ### 41. Great service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2024 **What do you like best about Shiptheory?** Super smooth and infomarive service from Orlando **What do you dislike about Shiptheory?** nothing to repoert here - couple of early snags that were very quickly sorted. **What problems is Shiptheory solving and how is that benefiting you?** saving loads of time generating labels and sending tracking info to customers ### 42. Shiptheory have excellent customer service and support **Rating:** 5.0/5.0 stars **Reviewed by:** David A. | Associate Lecturer - Forensic Psychology/Forensic Science/Criminology, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Shiptheory?** Shiptheory is a great bridge between IMS and WMS systems and carriers, especially for ecommerce businesses around the globe. **What do you dislike about Shiptheory?** Shiptheory are always adding new functionality, but would be nice if rollouts were faster! **What problems is Shiptheory solving and how is that benefiting you?** Ecommerce shipment management ### 43. Top quality service, great team!! **Rating:** 5.0/5.0 stars **Reviewed by:** Paul J. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Shiptheory?** I've been using Shiptheory for years now and they go from strength to strength. I couldn't recommend them enough **What do you dislike about Shiptheory?** I haven't had an issue, they just get the job done **What problems is Shiptheory solving and how is that benefiting you?** Speeding up our process and allowing us to deliver more products in less time ### 44. LEVEL OF SUPPORT IS SUPERIOR! **Rating:** 5.0/5.0 stars **Reviewed by:** Julia P. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2024 **What do you like best about Shiptheory?** The user interface is so simple-- the connection to our ERP Brightpearl is seamless-- and the usability to create rules/tags/tabs simplifies the process for everyone!! Josh is fantastic and very good at understanding your needs and providing solutions that WORK GREAT! **What do you dislike about Shiptheory?** I havent found one thing to dislike yet! **What problems is Shiptheory solving and how is that benefiting you?** multi location shipping- simplifying for my shippers! ### 45. Great Product! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2024 **What do you like best about Shiptheory?** It's helped us streamline our online business and it's been brilliant for us. What used to be several jobs to be done when packing an online order has been reduced to clicking one button. Video chats, phone, and online support has been fantastic and very fast. **What do you dislike about Shiptheory?** Nothing to mention so far. Hopefully nothing to mention in the future either! **What problems is Shiptheory solving and how is that benefiting you?** We would previously have had to do several steps to complete an order. ShipTheory has soled that issue ### 46. Amazing customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2024 **What do you like best about Shiptheory?** Automated printing of labels will be a life saver, saves so much time in a morning. Had a couple of issues but Kieran jamp on a call with us and promptly solved the problem! **What do you dislike about Shiptheory?** Slightly more complicated than our previous system. **What problems is Shiptheory solving and how is that benefiting you?** Automated label printing for both DHL and DPD ### 47. Fantastic experience! **Rating:** 5.0/5.0 stars **Reviewed by:** James G. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2024 **What do you like best about Shiptheory?** The all round support from Rita and the team has been fantastic. As a new user of Shiptheory, we have worked collaboratley to provide my team with materials and interactive sessions to get us up to speed and help support the onboarding of our customers. **What do you dislike about Shiptheory?** Nothing to note. It's great having another Bristol based business! **What problems is Shiptheory solving and how is that benefiting you?** It's enabling customers to produce labels faster, and manage their inventory into us. ### 48. Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2024 **What do you like best about Shiptheory?** User friendly and error messages on shipments are useful. Support are extremely helpful and respond very quickly! Kieran helped us last time and was excellent throughout. **What do you dislike about Shiptheory?** Error messages could be simplified on failed shipments and searching for a shipment can be time consuming when having to enter the whole shipment/order ID **What problems is Shiptheory solving and how is that benefiting you?** We have a lot of rules for shipments and users/printers and support are always on hand to help. ### 49. An excellent partner to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Shiptheory?** We've worked with Shiptheory now for over three years and they have proved to be an invaluable partner for us. The wide and growing range of shipper integrations that they offer and has been vital to our business. We’ve found them a very responsive and transparent business to deal with. **What do you dislike about Shiptheory?** Nothing to dislike. Our experience has been very positive. **What problems is Shiptheory solving and how is that benefiting you?** Shipthoery provides us with easy access to a very wide range of shipping carriers ### 50. Great Service with Excellent Support! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Shiptheory?** I absolutely love the support, they have an amazing variety of carriers which fulfilled my needs! **What do you dislike about Shiptheory?** The frequency of updates. If we are able to become more aware of updates to services more frequently, that would be more beneficial. **What problems is Shiptheory solving and how is that benefiting you?** We are able to integrate between carrier and warehouses with ease. Shiptheory helps us build the bridges - logistics wise - across different platforms making it almost effortless. - [View Shiptheory pricing details and edition comparison](https://www.g2.com/products/shiptheory/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-31+06%3A04%3A02+-0500&secure%5Bsession_id%5D=2d4c3137-d889-4201-9883-843b5a557a27&secure%5Btoken%5D=481c3c2412a857ffcb33bc138347b669885cbd0091ee313266719c1e474ed724&format=llm_user) ## Shiptheory Features **Management - Multicarrier Parcel Management Solutions** - Third-Party Integration - Multicarrier Parcel Management Solutions - Label Printing - Multicarrier Parcel Management Solutions - Multiple Carriers - Multicarrier Parcel Management Solutions - Customer Information Database - Multicarrier Parcel Management Solutions - Flexible Billing - Multicarrier Parcel Management Solutions - Shipping Management - Multicarrier Parcel Management Solutions **Labels** - Label Printing - Return labels - Bar codes **Order management** - Order tracking - E-commerce integrations - Manage orders - Order Status **Carrier and rate management** - Quick rate comparison - Vendor availability - Flat rate services **Inventory management** - Assign suppliers **Reports** - Shipment reports - Inventory reports - Unshipped products ## Top Shiptheory Alternatives - [ShipStation](https://www.g2.com/products/shipstation/reviews) - 4.3/5.0 (580 reviews) - [FarEye](https://www.g2.com/products/fareye/reviews) - 4.7/5.0 (303 reviews) - [AfterShip](https://www.g2.com/products/aftership/reviews) - 4.7/5.0 (309 reviews)