ServiceNow CPQ Reviews & Product Details

I appreciate how ServiceNow CPQ centralizes pricing logistics, discounts, approvals, and margin rules, which helps ensure deals are priced quickly and correctly and avoids over-discounting. Having pricing expertise integrated into the system allows sales to self-serve most deals, while specialists handle only exceptions. I also found the initial setup to be very easy with my team, who are strong and capable, benefiting from good training. Review collected by and hosted on G2.com.

Integrating with non-ServiceNow CRM/ERP systems can be challenging. If your main system is not ServiceNow, like Salesforce, you might find yourself wishing for more ready-made patterns and have to invest in custom integrations for accounts, contracts, pricing, and fulfillment. A deeper, opinionated packaged connector would be more beneficial rather than just APIs. Review collected by and hosted on G2.com.

Prevents Incompatible combinations, reduces errors in quotes, it also can automatically calculate pricing, discounts, promos, contract terms, makes the sales cycle much faster Review collected by and hosted on G2.com.

Many users say it’s not plug-and-play, especially for admins building logic, pricing,Advanced features (rules engine, pricing logic) require training or prior experience, Business users can struggle without technical support., Needs developers or experienced architects Review collected by and hosted on G2.com.

If you have used older CPQ (Configure, Price, Quote) solutions, they usually lag every time you click a button. Logik feels fast and responsive, and the “guided selling” works it feels like the system asks the right questions so I don’t accidentally quote an impossible product configuration. Review collected by and hosted on G2.com.

This video conferencing software isn’t exactly plug and play. It is better than most, but if you are the one building the rules behind the scene, expect a steep learning curve. Due to its frequent connection to Salesforce or ServiceNow, the software may feel disconnected or buggy if those systems experience issues. Review collected by and hosted on G2.com.

: Logik.ai’s visual customizer updates the product model in real-time as you toggle options. If you change a 4-foot chassis to a 6-foot chassis, you see the scale shift immediately. This visual feedback loop eliminates the blind feeling of selecting part numbers from a boring dropdown list. Review collected by and hosted on G2.com.

Sometimes, too much freedom is a bad thing. When a customizer offers thousands of combinations of colors, materials, and hardware, users can become overwhelmed.

A texture might look like brushed steel in the digital preview but look like flat grey plastic in reality. Review collected by and hosted on G2.com.

I really like the integrations of ServiceNow CPQ. It works seamlessly with our other apps and IT systems, allowing us to pull data for research much quicker than other competitors. Additionally, I'm very happy with the customer support; it was helpful throughout the setup process. Review collected by and hosted on G2.com.

The learning curve is fairly steep for some of our employees, but overall, it's not too hard of a platform to use. Review collected by and hosted on G2.com.

I really like the smooth organization and details this platform can offer to our sales team and also to the customer service agents, it makes our job easier and it’s friendly to handle. Review collected by and hosted on G2.com.

By now, we are still implementing, not an official usage yet. It is showing a great performance for the UI, we are still adapting to it. So far all good. Review collected by and hosted on G2.com.

The performance of the tool is great, it allows me to connect to vendors for order fulfillment and makes it easy to get pricing calculated. it is very accurate Review collected by and hosted on G2.com.

there is no function that is not useful with this tool. every function is made to good use and allows users to communicate through different channels and get the answers they need Review collected by and hosted on G2.com.

IT comes down to their ai algorithm. It is by far the best AI platform I have ever used. Its ease of use is also another big selling point for me. 10/10 Review collected by and hosted on G2.com.

ServiceNow CPQ can be complex to implement, less intuitive for sales teams, and often requires customization, making it slower to deploy and harder to scale. but once mastered its great Review collected by and hosted on G2.com.

What I like about the ServiceNow CPQ is the flexibility, and it can be customized for any complex workflows. Easy integrations and has AI solutions. Friendly support and the performance is in realtime. Review collected by and hosted on G2.com.

Sometimes it can be confusing due to a lack of guidance and the required expertise for some advanced features. The setup is confusing. Difficult when connecting with other systems. Review collected by and hosted on G2.com.

I like the guided selling feature because it literally won't let reps pick options that don't work together, which reduced the need for quote corrections from about 30% to almost zero. This has saved us tons of time. The approval workflows are also good—they automatically send deals to the right person based on discount or customization, so nothing gets stuck waiting on the wrong approver. The initial setup was pretty good. Review collected by and hosted on G2.com.

The UI needs to be more user-friendly for new people. Review collected by and hosted on G2.com.