--- title: ServiceNow CPQ Reviews meta_title: 'ServiceNow CPQ Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 80 reviews by the users' company size, role or industry to find out how ServiceNow CPQ works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 80 scale: '5' date_modified: '2026-08-14' parent_category: name: Quote Management url: https://www.g2.com/categories/quote-management --- # ServiceNow CPQ Reviews **Vendor:** ServiceNow **Category:** [CPQ Software](https://www.g2.com/categories/cpq) **Average Rating:** 4.2/5.0 **Total Reviews:** 80 ## About ServiceNow CPQ ServiceNow CPQ is an end-to-end omnichannel CPQ platform designed to drive sales performance and enable optimized customer experiences for any business selling complex products or services. Embedded with first-to-market AI innovation, ServiceNow CPQ is an API-first, fully composable solution that combines dynamic product discovery, a proprietary configuration and solving engine, centralized transaction management, customized pricing logic, and flexible customer agreements. ## ServiceNow CPQ Pros & Cons **What users like:** - Users applaud the **ease of use** of ServiceNow CPQ, highlighting its intuitive interface and smooth integration into workflows. (5 reviews) - Users value the **intuitive interface** of ServiceNow CPQ, making it easy for anyone to use effectively. (4 reviews) - Users value the **guided selling feature** of ServiceNow CPQ, significantly reducing quote corrections and streamlining approvals. (4 reviews) - Users love the **easy integrations** of ServiceNow CPQ, enabling seamless workflow adjustments for enhanced productivity. (3 reviews) - Users find the **easy setup** of ServiceNow CPQ allows for quick integration and a user-friendly experience. (3 reviews) - Users value the **easy integrations** of Logik.ai, which seamlessly enhance workflow efficiency and user experience. (3 reviews) - Automation (2 reviews) - Automation Features (2 reviews) - Capabilities (2 reviews) - Users appreciate the **real-time customization** capabilities of ServiceNow CPQ, enhancing user experience and efficiency in configurations. (2 reviews) **What users dislike:** - Users face a **complex setup** , with a steep learning curve and integration challenges impacting the overall experience. (3 reviews) - Users find the **steep learning curve** challenging, particularly with advanced features and integrations during setup. (3 reviews) - Users experience frequent **integration issues** , especially with Salesforce and ServiceNow, leading to potential functionality bugs. (2 reviews) - Users note a **lack of guidance** in utilizing ServiceNow CPQ effectively, making implementation challenging without expert help. (2 reviews) - Users note the **required expertise** for Logik.ai, emphasizing the need for advanced knowledge and planning to maximize its potential. (2 reviews) - Steep Learning Curve (2 reviews) - Users experience **bug issues** with the Salesforce-Logik.ai interface, hindering smooth interactions and overall usability. (1 reviews) - Users find Logik.ai to be too **complex for business users** and lacking essential document generation features. (1 reviews) - Connectivity Issues (1 reviews) - Inaccuracy Issues (1 reviews) ## ServiceNow CPQ Reviews ### 1. ServiceNow CPQ is Transforming Complex Sales with Speed and Precision! **Rating:** 4.0/5.0 stars **Reviewed by:** Ganesh G. | Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2026 **What do you like best about ServiceNow CPQ?** ServiceNow CPQ helps in simplifies complex selling by bringing everything onto a single platform, It supports fast, accurate quote generation and to be honest, it cuts down on manual effort and significantly reduces errors. It has native integration capabilities within the ServiceNow ecosystem, which smoothly connects sales with fulfillment and service delivery, helping ensure that what is sold can actually be delivered to the customer. Another major strength is the AI-driven guided selling experience. It helps teams configure the right products and services without needing deep technical support. This also helps in managing complex pricing models, bundles, and subscriptions effectively, which makes it well suited for enterprise use cases. The ROI is definitely high by looking at the outcomes we get from CPQ which is really great. It supports workflow-driven approvals and automation help speed up the overall sales cycle, and the low-code flexibility makes it easier to update pricing rules and catalogs without heavy development work. **What do you dislike about ServiceNow CPQ?** Its hard to tell the dislikes about ServiceNow CPQ since it's recently released by ServiceNow so the biggest challenge is the initial setup like setting up product configurations, pricing rules, and catalogs can take time and usually needs experienced resources. It’s not something you can just switch on and start using immediately. With that said , there is a learning curve, especially if you’re working with advanced features. New users or business teams often need proper training to feel comfortable using it effectively. **What problems is ServiceNow CPQ solving and how is that benefiting you?** It helps in solving the problems like the complexity and delays that often come with the quoting process. Usually In more traditional setups, configuring products, applying the correct pricing, and securing approvals can be highly manual and error-prone, which tends to slow down deal cycles for most of the customers. With ServiceNow CPQ, the workflow feels much more streamlined and helpful. It brings structured configuration, automated pricing, and workflow-driven approvals into one process, so sales teams don’t have to depend on traditional spreadsheets or constant back-and-forth emails which are like two common bottlenecks in many CPQ environments. Quotes can be generated far faster and with fewer mistakes, which improves the customer experience and supports quicker deal closure. CPQ also addresses the issue of disconnected systems. By integrating sales, operations, and service delivery on a single platform, it improves alignment across teams and reduces the rework that can happen after a deal is closed. ### 2. Great Quote Lifecycle Visibility and Helpful CRM Integration **Rating:** 3.5/5.0 stars **Reviewed by:** Sophie B. | Regional Account Executive, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2026 **What do you like best about ServiceNow CPQ?** I like the visibility it provides throughout the quote lifecycle. The product configuration experience is useful, and it makes it easier for me to keep track of complex combinations when the quote accurately reflects the customer’s actual requirements. The integration with CRM, product, pricing, and other business systems is also helpful for keeping quote information consistent, and it reduces duplicate data entry across different teams. **What do you dislike about ServiceNow CPQ?** One thing I find slightly challenging is that the support can be rough for complicated configurations. When the issue involves pricing logic or several connected processes, a simple answer is not always enough. **What problems is ServiceNow CPQ solving and how is that benefiting you?** Before we adopted a structured CPQ process, manual calculations felt risky, especially when quantities and pricing conditions changed at the same time. With structured quote calculations, we now get a more dependable figure to review before presenting the commercial offer. The onboarding was smooth, and the AI support provides enough flexibility to handle those variations with more confidence. ### 3. Accurate Pricing Guardrails and Integrations Help Us Quote Faster **Rating:** 3.5/5.0 stars **Reviewed by:** Jessica M. | Senior Digital Marketing Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2026 **What do you like best about ServiceNow CPQ?** Whenever one of my clients asks for a unique combination of items, I no longer have to hunt down anyone for approvals or worry about losing money on bad math. The built-in guardrails automatically keep our pricing accurate and profitable. It gives us so much confidence, letting us close deals in minutes instead of waiting days just to send out a simple quote. The integrations also help me keep the information I need connected across my workflow. **What do you dislike about ServiceNow CPQ?** One thing I find less convenient is that ServiceNow CPQ can feel a little complex when working with detailed quote management configurations. **What problems is ServiceNow CPQ solving and how is that benefiting you?** I’m closing contracts about twice as fast because my clients receive their customized quotes almost immediately, while their interest is still high. The support and onboarding also helped me feel comfortable with the platform and integrate it smoothly into my daily workflow. ### 4. Fast, Professional Quotes and Easy Onboarding That Keep Deals Moving **Rating:** 3.5/5.0 stars **Reviewed by:** David T. | Sales Development Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2026 **What do you like best about ServiceNow CPQ?** One great thing is how fast I can generate professional quotes for my customers. Instead of digging through old spreadsheets or waiting on manual approvals, I can pull up accurate pricing in seconds and keep my deals moving forward smoothly. The easy onboarding and time savings have also contributed to a stronger ROI. **What do you dislike about ServiceNow CPQ?** Adjusting backend pricing logic or modifying custom product dependencies can feel a bit rigid, and testing those changes takes more time than I would like when rules get complicated. **What problems is ServiceNow CPQ solving and how is that benefiting you?** Thanks to this platform, I can finally produce detailed, error-free quotes in just minutes. That keeps clients happy, shortens our sales cycle, and gives me more time to focus on closing deals instead of getting stuck in paperwork. The AI-powered recommendations and seamless integrations also help move the process along faster, while keeping accuracy high. ### 5. Interactive UI Builds Trustworthy Quotes, with Room to Grow **Rating:** 3.5/5.0 stars **Reviewed by:** Abraham R. | Key Business Account Manager, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2026 **What do you like best about ServiceNow CPQ?** I have noticed that I stay more focused with the interactive UI and spend less time explaining why a quote changed. The final quotation document feels trustworthy enough to rely on it blindly. **What do you dislike about ServiceNow CPQ?** The pricing structure initially put me off, but the feature set still convinced me to go for it. In the end, any new approach depends entirely on how well we maintain our existing processes, and not on whether others are unprepared. **What problems is ServiceNow CPQ solving and how is that benefiting you?** Many times we got to know about pricing issues after the quote was shared, but now we don’t have to deal with that. All the integrations work together for us not to chase information across multiple sources. There have been almost no negative moments where we are not sure about the quotes presented. ### 6. Faster Quote Closures with Clear ROI and Smooth Sales Onboarding **Rating:** 3.5/5.0 stars **Reviewed by:** Christophe B. | Account Executive, Marketing and Advertising, Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2026 **What do you like best about ServiceNow CPQ?** I appreciate the platform’s capability to help us in closing quotes in much better way. Two or three noteworthy points are: ROI appears in sales velocity so our budget meetings are easy to follow. Even the first week of any new sales representative feels productive thanks to a smoother onboarding process. Because of the product configuration feature, the product combinations make more sense. **What do you dislike about ServiceNow CPQ?** I get stuck with the approvals when the logic grows, it gets harder to trace as the workflow also expands. **What problems is ServiceNow CPQ solving and how is that benefiting you?** Manual pricing created inconsistent proposals. Pricing rules standardized calculations. Proposal formatting used to consume valuable time. Document generation also standardized every output. Revenue conversations used to rely on assumptions. Measurable ROI has shifted the perspective toward outcomes. ### 7. Reliable AI Pricing Rules That Reduce Manual Quote Checks **Rating:** 3.5/5.0 stars **Reviewed by:** Catherine J. | Head of Financial Planning & Analysis, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2026 **What do you like best about ServiceNow CPQ?** Every time I think, “This pricing rule will probably break,” it just keeps handling it correctly. The AI has earned my confidence little by little. I was also convinced we would still need manual checks on every quote, but it proved me wrong again with how effective it is. **What do you dislike about ServiceNow CPQ?** CPQ’s UI does make quoting easy but one of its finest configurations feel buried. I would have liked more flexibility in how quote layouts are implemented. **What problems is ServiceNow CPQ solving and how is that benefiting you?** Now that we have implemented these fantastic integrations, updating customer and product information on daily basis feels unnecessary. I don’t question quotes anymore. Also as the pricing becomes more complex, CPQ’s quoting process remains stable with consistent performance all along. ### 8. Easy-to-Use Quoting with Strong ServiceNow Integrations and Solid Support **Rating:** 4.0/5.0 stars **Reviewed by:** Max M. | Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2026 **What do you like best about ServiceNow CPQ?** UI/UX: Easy to use day-to-day once set up, but has a learning curve for new users. Integrations: Strong within the ServiceNow ecosystem; mixed results outside it. Performance: Handles complex, rules-driven quoting well; few complaints on raw speed. Pricing/ROI: Per-user/month subscription, no published pricing; ROI mainly from fewer quoting errors and faster sales cycles. Support/Onboarding: Support gets solid marks; onboarding/initial setup (pricing rules, catalogs) is the main friction point and often needs technical expertise. AI/Intelligence: Heavily marketed (AI-driven discovery, pricing, config), but real-world reviewer feedback on it is still thin. **What do you dislike about ServiceNow CPQ?** No major downsides right now I am happy with the product **What problems is ServiceNow CPQ solving and how is that benefiting you?** reps building quotes by hand across spreadsheets/emails, leading to pricing mistakes and inconsistent configurations. ### 9. Stable, User-Friendly Platform with Spot-On AI Recommendations **Rating:** 4.0/5.0 stars **Reviewed by:** Anddrew A. | Senior QA Automation Specialist, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** July 22, 2026 **What do you like best about ServiceNow CPQ?** The platform is so stable that even larger quotes don’t make the system feel heavy. It takes a few deals to unlock its true value, but I would say it is totally worth it. The user-friendly interface and on-point AI recommendations all work best for me. **What do you dislike about ServiceNow CPQ?** Connecting our older system wasn’t as smooth as I expected. Quote management also becomes hard to read and follow once there are too many customizations in place. **What problems is ServiceNow CPQ solving and how is that benefiting you?** With ServiceNow CPQ, new sales representatives generate customer-ready quotes in almost no time. Always the latest version of the quote is available there. Pricing decisions also happen before the quote approaches the customer. Preparing the quote isn’t the hard part anymore. ### 10. Intuitive UI and Guided Setup Make ServiceNow CPQ Bundling Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Charis d. | Director of Global Accounts, Manufacturing, Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2026 **What do you like best about ServiceNow CPQ?** The ServiceNow CPQ has made it easy to build custom product bundles and handle pricing without second-guessing myself. Its intuitive UI/UX and guided interface walk me through every step, while the responsive support team has been helpful whenever questions come up. **What do you dislike about ServiceNow CPQ?** Setting up complex rule updates feels like a bit of a headache. Otherwise, all is good yet. **What problems is ServiceNow CPQ solving and how is that benefiting you?** The risk of making expensive pricing mistakes and ending up with incompatible product configurations has been resolved. Before, building custom orders meant juggling messy spreadsheets and constantly worrying about calculation errors. That often slowed down the sales process and created unnecessary confusion for clients. ### 11. Modern AI That Simplifies Product Configuration, Pricing, and Approvals **Rating:** 4.0/5.0 stars **Reviewed by:** Adam R. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2026 **What do you like best about ServiceNow CPQ?** The best thing is it is built with modern AI approach that help us to understand what customer want in sales reps and to configured product simply. I can also manage product prizing and approvals hunting latest discounts. **What do you dislike about ServiceNow CPQ?** The implementation need serious planning to set the right architecture because of its complexity, it needs to be plug and play for better user interaction. **What problems is ServiceNow CPQ solving and how is that benefiting you?** It empowers the logic for e commerce cites to handle complex sales reps across every social channel to empower product sales. Tight integration with third party apps to fulfill customer billing service online to hands off from cash. ### 12. Intelligent Automation That Speeds Up the Sales Cycle **Rating:** 3.5/5.0 stars **Reviewed by:** kathy b. | Strategic Account Manager, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** August 07, 2026 **What do you like best about ServiceNow CPQ?** For me, the real value comes from its intelligent automation. The AI-assisted recommendations, approval routing, and rule-based validations help speed up the sales cycle while still keeping everything consistent. **What do you dislike about ServiceNow CPQ?** There is a slight learning curve at first, but the customization options make it worthwhile in the long run. **What problems is ServiceNow CPQ solving and how is that benefiting you?** Real-time quote tracking and synchronized CRM/ERP data have made it much easier for us to monitor every deal while also improving overall performance. With less manual work, our sales productivity is higher, and ROI is stronger, since we can spend more time closing deals instead of getting bogged down in paperwork. ### 13. Intuitive Guided Selling for Accurate Quotes, but ERP Integration Takes Extra Effort **Rating:** 3.5/5.0 stars **Reviewed by:** Julia M. | Senior Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2026 **What do you like best about ServiceNow CPQ?** The Guiding Selling feature is best and it provides intuitive guidance for us to choose the right customized product for customers. It helps to create discounts, pricing and calculations for creating accurate quotes. Its performance is very well as compare to other product. **What do you dislike about ServiceNow CPQ?** While integrating with ERP systems sometimes its difficult to navigate and required additional work especially for IT environment. **What problems is ServiceNow CPQ solving and how is that benefiting you?** We can now access real insights for product popularity and quoting which helps us to making decision to upgrade Marketing automations. We can also configure complex product by offering required customization to customer. ### 14. Outstanding UI/UX and AI Chat Support, Though a Bit Too Flashy for Long Use **Rating:** 3.5/5.0 stars **Reviewed by:** Mahender V. | Administrative Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2026 **What do you like best about ServiceNow CPQ?** The best thing I found was the AI chat support and the built-in system integration. The UI/UX design was simply outstanding, and the pricing seems to be reasonable. It was easy to get started on the platform, the performance felt superior, and overall I was very happy with the experience. **What do you dislike about ServiceNow CPQ?** Right now, the UI feels too flashy, and it’s hard to use for longer periods of time. I’d suggest offering a more basic, simpler interface option. **What problems is ServiceNow CPQ solving and how is that benefiting you?** The platform is delivering a great deal of output, and our clients are really loving what’s been provided so far. ### 15. Flexible Configurations and Promising, Easy-to-Use AI **Rating:** 4.0/5.0 stars **Reviewed by:** Ramesh M. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2026 **What do you like best about ServiceNow CPQ?** best things is Configurations it provides and i can adjust the pricing logic with my own config values , the AI part is also promising and easy to use. **What do you dislike about ServiceNow CPQ?** it took me bit more time to learn how to use it , i also like to see more options in Third party integration **What problems is ServiceNow CPQ solving and how is that benefiting you?** It helps reducing manual error and incorrect calculations , i do not need to remember a lot of numbers as well , using CPQ my overall work happens faster ### 16. Real-Time Visual Customization Makes Product Selection Effortless **Rating:** 4.0/5.0 stars **Reviewed by:** keshav d. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** January 06, 2026 **What do you like best about ServiceNow CPQ?** : Logik.ai’s visual customizer updates the product model in real-time as you toggle options. If you change a 4-foot chassis to a 6-foot chassis, you see the scale shift immediately. This visual feedback loop eliminates the blind feeling of selecting part numbers from a boring dropdown list. **What do you dislike about ServiceNow CPQ?** Sometimes, too much freedom is a bad thing. When a customizer offers thousands of combinations of colors, materials, and hardware, users can become overwhelmed. A texture might look like brushed steel in the digital preview but look like flat grey plastic in reality. **What problems is ServiceNow CPQ solving and how is that benefiting you?** Logik.ai uses Constraint Logic. It’s like having a genius expert sitting next to you. If you select a specific high-voltage power supply, the system will automatically grey out the incompatible plugs or highlight the "required" cooling fan in red. It guides you to a valid solution rather than punishing you for an invalid one.it is very intelligent ### 17. Smooth Organization and Detailed UI That Makes Our Job Easier **Rating:** 4.0/5.0 stars **Reviewed by:** Camilo C. | Assistant Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about ServiceNow CPQ?** I really like the smooth organization and details this platform can offer to our sales team and also to the customer service agents, it makes our job easier and it’s friendly to handle. **What do you dislike about ServiceNow CPQ?** By now, we are still implementing, not an official usage yet. It is showing a great performance for the UI, we are still adapting to it. So far all good. **What problems is ServiceNow CPQ solving and how is that benefiting you?** It is helping us to organize the amount of data and the way it shows to the clients when requesting quotes. We are testing the way we received those quotes. ### 18. Great Performance and Accurate Pricing, with Smooth Vendor Order Fulfillment **Rating:** 3.5/5.0 stars **Reviewed by:** Jessica L. | Quality coordinator, Information Services, Enterprise (> 1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about ServiceNow CPQ?** The performance of the tool is great, it allows me to connect to vendors for order fulfillment and makes it easy to get pricing calculated. it is very accurate **What do you dislike about ServiceNow CPQ?** there is no function that is not useful with this tool. every function is made to good use and allows users to communicate through different channels and get the answers they need **What problems is ServiceNow CPQ solving and how is that benefiting you?** solving the issue of having to calculate numbers daily and helps with reporting to my team on sales results weekly and monthly. it is efficient and practical ### 19. Efficient Product Configuration, Needs UI Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** srikesh m. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow CPQ?** I like the ease of writing rules and using code in ServiceNow CPQ. The use of script helps me to utilize functions and implement logic effectively. I also appreciate the intuitive setup of ServiceNow CPQ, which made the initial setup straightforward. **What do you dislike about ServiceNow CPQ?** UI customization. I need an easy way to customize UI. **What problems is ServiceNow CPQ solving and how is that benefiting you?** I use ServiceNow CPQ to configure complex products with multi-level BOM and solve complex calculations. ### 20. Helps cut down on manual work **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User **Reviewed Date:** July 27, 2026 **What do you like best about ServiceNow CPQ?** The automation - it handles multi-tier pricing, bundles and discount approval logic well once configured which cuts down on manual quote building time. Also enjoy the fact that I now longer have to spend extra time worrying about accuracy. **What do you dislike about ServiceNow CPQ?** Takes some time to learn - there’s definitely a learning curve when starting out since the configuration can appear complex. **What problems is ServiceNow CPQ solving and how is that benefiting you?** n/a ### 21. Easy to Learn, Affordable CPQ Solution **Rating:** 4.0/5.0 stars **Reviewed by:** Stephen I. | Head of Brand & Partnerships - North America, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about ServiceNow CPQ?** I like ServiceNow CPQ for its pricing and ease of use. It's pretty easy to learn, and the pricing is approachable compared to building my own solution. **What do you dislike about ServiceNow CPQ?** Its ability to integrate with other platforms, including my CRM system, as well as different task management systems. **What problems is ServiceNow CPQ solving and how is that benefiting you?** ServiceNow CPQ helps dispatch employees in the field for specific jobs. It's easy to learn and its pricing is approachable compared to building my own solution. ### 22. Centralized Quoting with AI-Powered Insights **Rating:** 3.5/5.0 stars **Reviewed by:** Sravan K. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2026 **What do you like best about ServiceNow CPQ?** I like the digitized processes and how ServiceNow CPQ centralizes configurations, pricing, and approval processes in a single platform. I also appreciate the AI integration and how it offers accurate and personalized proposals with pricing rules and real-time visual analytics that integrate with CRM and ERP systems. **What do you dislike about ServiceNow CPQ?** Business rules based workflows **What problems is ServiceNow CPQ solving and how is that benefiting you?** ServiceNow CPQ provides accurate and personalized proposals, integrates pricing rules, and offers real-time visual analytics, all integrated with CRM and ERP systems. ### 23. CPQ for the better **Rating:** 3.5/5.0 stars **Reviewed by:** Jeevan V. | Oracle Developer III **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow CPQ?** Logik’s acquisition and its history, especially around steel brick and big machines. **What do you dislike about ServiceNow CPQ?** Nothing yet as we are in the implementation phase right now **What problems is ServiceNow CPQ solving and how is that benefiting you?** Complex rules, high volume of product bundles/configurations ### 24. Effortless Integration and Automation with User-Friendly Design **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2025 **What do you like best about ServiceNow CPQ?** What I like best about Logik.ai is how easy it is to use and integrate into our workflow. The platform has a clean, intuitive interface that makes it simple to get started, even for non-technical users. Implementation was straightforward, and the support team was very responsive whenever we needed help. I also appreciate the wide range of features it offers — especially the automation capabilities — which we use regularly to streamline repetitive tasks. Overall, it strikes a good balance between powerful functionality and user-friendly design. **What do you dislike about ServiceNow CPQ?** While Logik.ai works well overall, there are a few areas that could be improved. Some advanced features require a bit of a learning curve, and it would help to have more in-depth onboarding resources or tutorials. A few integrations also need additional configuration, which can slow down the initial setup. Although the support team is helpful, response times could be faster during peak hours. None of these are deal-breakers, but smoothing out these areas would make the experience even better. **What problems is ServiceNow CPQ solving and how is that benefiting you?** Logik.ai helps streamline and automate many of the manual steps in our CPQ process. It removes repetitive work, reduces the chance of human error, and makes it much easier to manage complex configurations. By consolidating tasks into a single, user-friendly platform, it saves us a significant amount of time and improves overall accuracy. The smooth integration with our existing systems also ensures that data stays consistent across teams. Overall, Logik.ai has improved our workflow efficiency, accelerated our quoting process, and allowed us to focus more on high-value activities rather than operational tasks. ### 25. Yes **Rating:** 4.0/5.0 stars **Reviewed by:** Frank K. | Senior Manager, ServiceNow **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow CPQ?** Yes we love the product at alliant it is **What do you dislike about ServiceNow CPQ?** We are not able to use the advanced featured **What problems is ServiceNow CPQ solving and how is that benefiting you?** Really a lot is about claims management yes ### 26. CPQ a burning need **Rating:** 4.0/5.0 stars **Reviewed by:** Jinu K. | General Manager - Applications & Devices **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow CPQ?** The fact that Logik.ai the creators are the best suited to do this **What problems is ServiceNow CPQ solving and how is that benefiting you?** Telco b2b cpq Is a great opportunity whitespace in the market ### 27. Nature product **Rating:** 4.0/5.0 stars **Reviewed by:** Sean S. **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow CPQ?** Addresses lots of common issues with Salesforce products **What do you dislike about ServiceNow CPQ?** Needs to support usage/consumption functionality **What problems is ServiceNow CPQ solving and how is that benefiting you?** Clunky product and pricing design, sloppy quoting process ### 28. CSM Disruptor **Rating:** 4.0/5.0 stars **Reviewed by:** Nishant A. **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow CPQ?** End to end capabilities to cover entire business case **What do you dislike about ServiceNow CPQ?** It needs more enablement to partners community **What problems is ServiceNow CPQ solving and how is that benefiting you?** Cross platform collaboration and unified business value ### 29. Promising AI-Powered Assessments, Though Accuracy Concerns Remain **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** June 09, 2026 **What do you like best about ServiceNow CPQ?** I’ve only completed an assessment so far, but the AI it uses seems like it could be genuinely useful. **What do you dislike about ServiceNow CPQ?** As with all AI there is a fear of it messing up **What problems is ServiceNow CPQ solving and how is that benefiting you?** Anything with AI is helping us run faster ### 30. Generate Quotes in Minutes and Improve Win Rates **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2026 **What do you like best about ServiceNow CPQ?** Quotes can be generated in minutes rather than days, improving win rates. Managers can gain real‑time analytics on quote pipelines and revenue forecasts. **What do you dislike about ServiceNow CPQ?** Configuring advanced pricing rules, discounts, and bundles can be challenging, often requiring extensive training or specialist resources, which slows down adoption for new administrators. **What problems is ServiceNow CPQ solving and how is that benefiting you?** ServiceNow CPQ eliminates fragmented quote data, automates pricing and approvals, and provides real‑time visibility, enabling me to create accurate quotes faster, reduce errors, and improve sales efficiency and forecasting. ### 31. Powerful AI and Seamless Integration with other SNOW Enterprise Apps **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** June 11, 2026 **What do you like best about ServiceNow CPQ?** AI usage, connection to the other enterprise SNOW applications **What do you dislike about ServiceNow CPQ?** UX/UI - some pop up suggestions would be helpful **What problems is ServiceNow CPQ solving and how is that benefiting you?** Significantly improved lead to cash process ### 32. Excellent add on tool for complex quoting needs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about ServiceNow CPQ?** We really liked the logic capabilities related to supporting complex quoting needs on top of salesforce cpq. **What do you dislike about ServiceNow CPQ?** We had some challenges integrating logic with our sap systems **What problems is ServiceNow CPQ solving and how is that benefiting you?** Complex quoting for our operation theater systems ### 33. Powerful Tool with Smart Technology **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2023 **What do you like best about ServiceNow CPQ?** The configurability of Logik.io's solution is extremely powerful. It is capable of handling complex rules and order of operation requirements in order to generate our complex, customizable designs. The ability to guide designs for easy entry as well as the ease of integration into our other systems are great features as well as their team's support of their product features and custom projects. **What do you dislike about ServiceNow CPQ?** Some product limitations that prevent certain types of entry and displays of available options as well as some inability to completely apply branding guidelines present some areas for improvement **What problems is ServiceNow CPQ solving and how is that benefiting you?** Logik.io is allowing our team to provide guided, intelligent design capabilities to our customers that allows them to generate design drawing details as well as streamlining internal processes with their easy integration to CPQ. ### 34. Visualise your complex configurations **Rating:** 3.5/5.0 stars **Reviewed by:** Surya V. | Revenue Enablement Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2023 **What do you like best about ServiceNow CPQ?** Logik gives a simple way to trasnalate braindump/brainmap the process flows to user experience and easily troubleshoot, amend and configure the heavy configurarions. **What do you dislike about ServiceNow CPQ?** At present Logik is compatable only with salesforce CPQ and B2B e-commerce. Would like to see the integrations expand to DealHub CPQ and also with the domination of Shopify - how does it translate to 3rd party inegrations. **What problems is ServiceNow CPQ solving and how is that benefiting you?** Logik gives a simple way to trasnalate braindump/brainmap the process flows to user experience and easily troubleshoot, amend and configure the heavy configurarions. - [View ServiceNow CPQ pricing details and edition comparison](https://www.g2.com/products/servicenow-cpq/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+06%3A42%3A13+-0500&secure%5Bsession_id%5D=f3e525fb-ac95-4aeb-9fb3-72f6f0deee6a&secure%5Btoken%5D=9be77790fc6cb2859c8cb881237b8d006d867354f144778b4934eb9e9e9d0a42&format=llm_user) ## ServiceNow CPQ Integrations - [Clio Manage](https://www.g2.com/products/clio-clio-manage/reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Oracle Database](https://www.g2.com/products/oracle-database/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [SAP HANA Cloud](https://www.g2.com/products/sap-hana-cloud-2025-10-01/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## ServiceNow CPQ Features **Additional Functionality** - AI Copilot - Electronic Signature - Approval Process Control - Customer History - Workflow Management - Reminders - Automated Quoting - Price/Margin Management - Contact Management - Drag & Drop - Pricing and Cost Calculations - Calendar Management - Catalog Management - Client Portal - Discount Management - Real-Time Data - Proposal Generation - Billing & Invoicing - Generative AI - Customizable Branding - Template Management - Document Management - Estimating - Email Management - Third-Party Integrations - Reporting & Statistics - Access Controls/Permissions - Customizable Fields - CRM - Pricing Management - API - Accounting Integration - Activity Dashboard - Contract/License Management - Electronic Payments - Audit Trail - Quotes/Estimates **Configuration - cpq** - Product Catalog - Guided Selling - Configuration Rules - Price Configuration - Visual Configuration **Configuration** - 3D Configurator - Real-time - Free-form **Customer Requirements** - Quoting - Configuration - Pricing **Pricing** - Pricing Flexibility - Discounting - Commerical Rules - Terms and Conditions - Approval Workflow - Renewals **Visualization** - 360 View - Interactive - Virtual Reality **Contracts** - Creation - Negotiation - Execution **Quoting** - Grouping - Version Control - Quote Document Generation - Ordering - Contracts - Approval Process Control **Integration** - E-commerce - Websites - APIs **Revenue** - Invoicing - Matching - Recognition **Admin** - Configuration Ease of Admin - Pricing Administration - Workflow Management - Document Management - Contact Management - Discount Management - Catalog Management - Contract/License Management - Renewal Management - Price/Margin Management - Order Management **Channels** - Mobile User Support - Channel Partner Support - eCommerce **Platform** - CRM Integration - Integration API - Internationalization - Scalability - Reporting and Dashboards - ERP Integration - Activity Dashboard - Third-Party Integrations **Generative AI - cpq** - Dynamic Quoting - Dynamic Pricing - Personalized Sale Recommendations **Additional Functionality** - Price and Cost Calculations - Data Visualization - Rules Engine - Real-Time Data - Quotes/Estimates - Audit Trail - Drag & Drop - Access Controls/Permissions - Sales Automation - Document Storage - AI Copilot - CRM - Customizable Templates - Product Configurator - Self Service Portal - Forecasting - Bills of Material - Multi-Currency - Generative AI - Customizable Branding - Electronic Signature - Document Templates - Reporting & Statistics ## Top ServiceNow CPQ Alternatives - [Agentforce Revenue Management (formerly Salesforce Revenue Cloud)](https://www.g2.com/products/agentforce-revenue-management-formerly-salesforce-revenue-cloud/reviews) - 4.2/5.0 (1,408 reviews) - [DealHub AI](https://www.g2.com/products/dealhub-ai/reviews) - 4.7/5.0 (848 reviews) - [PandaDoc](https://www.g2.com/products/pandadoc/reviews) - 4.7/5.0 (3,510 reviews)