Service Fusion Reviews & Product Details

A lot of the automated features, communication with customers, and customization. Review collected by and hosted on G2.com.

Not integrated with ServicePower or ServiceBench. Lack of development or updates for 5+ years that we last used it. We switched software because of the lack of investment and upgrades to the platform and the slow load times. Review collected by and hosted on G2.com.

The customization, being able to edit invoice templates to our liking and save multiple templates was great. Also one of the best features was the customer portal where customers could log in to view the status of their jobs, review invoices and submit work order requests. Review collected by and hosted on G2.com.

We operate in 3 different time zones, and unfortunately we had to open 3 separate Service Fusion accounts, one for each time zone, which turned out to be a hassle having to switch between each account depending on where the customer requesting service was from. It also got to the point where we had so many work orders in the system that doing searches to try and find a job or invoice was taking too long. It got to a point where we had to move on from Service Fusion for that reason. Review collected by and hosted on G2.com.

Simple to use for simple things.

Easy to load information for customer.

Easy to create transactions, schedule, move schedule around between tech's and reporting.

One affordable price for all access as most companies charge per user price.

Help desk is very responsive

Credit card field integration into software Review collected by and hosted on G2.com.

1. Inventory management is almost unusable to keep any trackable large database of inventory in real time. Loading daily inventory in/out is manual and tedious.

2. Unable to track and verify if emails are sent and transmitted and/or received by customers. If the file is too big and it does not go through, no way to know that unless customer calls to complain.

3. System goes down or has issue often almost once a month.

4. Not very retail friendly, cannot apply automatic discounts, sales increases, etc to categories or all products as new items are added to inventory. You have to constantly go in and update items to recognize discounts and sales. With plumbing and HVAC there are literally hundreds of thousands of parts and we have to update discounts, sales and pricing every day.

5. I cannot add large quantities of items/inventory at once. It can only be added one item at a time.

6. No longer after implementation have a rep to reach out to or contact. They will not call or check up after you are on boarded. Use the Help Desk only.

7. Suggestions for improvement seldom implemented. Needs many other users to find the same problem on a blog and agree to generate buzz to make them implement change. Seems more political or squeaky wheel based rather than logic based or competitor matching.

8. Notes often drop out with the slightest dip in cellular coverage. Notes entered should be retained in memory until signal is strong enough to upload. Review collected by and hosted on G2.com.

We never had the chance to implement it due to lack of setup Review collected by and hosted on G2.com.

After three months, the software was still not set up and the data migration that had been promised was not delivered. We reached out repeatedly to have our concerns addressed, everything from "Why is it that clients with multiple properties aren't showing more than one" to "Where is the job history?" We were told at the three month mark that data migration of history was not possible, though it states right on their website that it is part of what they do.

At one point, our onboarding specialist asked me to do the bulk of the data migration to which I firmly said no - that's what we were paying them for. In the meantime we're still running our day to day operations on our old software and paying for two platforms, one of which was supposed to be up and running within a week - not three months.

When we were told they couldn't do the job history migration, that was it. I canceled immediately but they'd just charged our card for an additional three months. I asked for a refund, was told two weeks later that there's a no refund policy built into the docusign (fine print) which nobody had ever told us. So I send all the documentation I had to my credit card company for a chargeback, why would I pay for three months of service for something we cancelled? The bank agreed, issued the chargeback and a month later I still have not received a refund. But you know what I did receive? A collections notice. So they don't issue a refund but they send us to collections? They're lucky I didn't go after the full amount for the six months of service. Review collected by and hosted on G2.com.

Service Fusion makes dipatching and tracking our team real easy. It also allows us to make proposals in the field. We use Service Fusion multiple times a day and our technicians couldn't be happier. All the information they need is available to them. We've cancelled the subscription to our Time Clock as its all built into Service Fusion. Review collected by and hosted on G2.com.

Service Fusion sync's from Service Fusion to our Quickbooks, It would be nice if there could be a (2) way sync. The full amount of features aren't mobile friendly and you need to use a desktop for many of the admin functions. Review collected by and hosted on G2.com.

Functionality and ease of instructions has been awesome. Review collected by and hosted on G2.com.

It does seem to have a little too much going on at first Review collected by and hosted on G2.com.

I was impressed with Service Fusion from day one. I interviewed multiple companies my final decision was Service Fusion due to its awesome employees never making me feel stupid since I am a boomer. The setup is simple and I pretty much programmed the whole system myself with much ease and help from their staff. But Service Fusion integrates everything OMG. Call Center, Inventory, dispatch grid, invoicing, customer CRM database, ease of use, onboarding, and continual education and support from Service Fusion. Cost-effective as well. We use it every day for our business. It's super easy to add technicians and customer care call representatives. The AI calling and texting is amazing 85% of our dispatch jobs come from texting. As a business owner, it gives you a dashboard with amazing informative information that makes my job easy without a bunch of spreadsheets. Every day they have been adding more features that help out a business owner with great insight into your business. I highly recommend Service Fusion. Review collected by and hosted on G2.com.

When our call system goes down or there is a glitch and we lose our text from customers waiting for a response. Review collected by and hosted on G2.com.

The feature set is great overall. Has many of the modern features that people come to expect. Review collected by and hosted on G2.com.

There are many items like inventory and the report system that are included but are very unrefined. Overall the report system needs to be more flexible in its abilities and data that can be added to reports. Items like line numbering and DENSE report outputs similar to and excel sheet for things like equipment are essential for us and not a possibility on the current version of SF. Importing of data is a bit clunky!! We are still clearing issues that showed up after the data import. Review collected by and hosted on G2.com.

I have to use this all day, and the way its laid out is easy to underatnd, and if anything goes wrong theres always someone to call and theyll fix it quickly! Review collected by and hosted on G2.com.

The only thing i dont like about service fusion is that it opens a new window each time I veiw a job. I use this all day and i will have 50 tabs open before I know it. Review collected by and hosted on G2.com.

Keeps everything organized, easy to use, all in all it's great. Review collected by and hosted on G2.com.

When listening to voicemails left, or playing back recorded messages you don't have the opinion to fast foward. Review collected by and hosted on G2.com.