Service Fusion Features

Uses the calendar tool to determine field workers who are free for the job.

Notifies field service workers of their upcoming assignments.

Allows users to see tasks according to permissions and roles.

Allows clients to book jobs through the desktop page or within the app.

Tracks employee location to ensure timeliness.

Enables communication within the app from manager to field service employee.

Monitors behavior in the field.

Notifies clients, should any delays or mishaps occur.

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Notifications that are delivered to users as soon as an event occurs

Customize data fields to support various needs and use cases

Manage and support multiple locations

Swipe a credit card or manually process payments while with the customer in the field

Creates reports that reflect field performance either as a team or individually, to review productivity.

Visualizes field activity via photos, graphs, and other data that can be displayed on a dashboard.

Create, manage, and send invoices or bills to customers

Integrates with CRM software to monitor all aspects of the customer relationship.

Integrate with a third-party accounting system

Integrates with QuickBooks

Set up connections to third-party platforms to improve business processes

Alter the layout and content of reports

Built-in security to protect payment information in order to prevent fraud and hacking.

The ability to process credit card payments and receive approval or denial of funds from the customer's bank.

The ability to process mobile payments from a mobile wallet or other mobile phone payment app.

Accept and process credit/debit card transactions

Accept and process online payment transactions

Allow customers to make a partial payment on an invoice and track remaining debt

Transactions that typically involve face-to-face interactions between the payer and the payee

Allows customers to check out with wallet payment methods that digitally store credit and debit cards

Reports and analytics created from payment data.

Fees associated with processing individual transactions that may be based on a percentage of the purchase or a flat rate.

Process payments from multiple channels such as ACH, mobile, or e-commerce.

Supports levels 1 and 2 for credit card payment processing.

Supports level 3 credit card processing which requires additional data for qualification.

Integration with payment gateways to facilitate online transactions

Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH)

Accept and process cryptocurrency transactions such as Bitcoin

Online portal through which end users can access the system, manage tasks, or obtain information

Support cardholder verification methods for POS transactions.

Provide integration with accounting software and ERP systems.

Condenses long documents or text into a brief summary.

Converts images into a textual description, identifying key elements.

Use AI to generate content in the form of text, images, videos, etc.

Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Creating, assign, and track jobs and/or tasks for work orders

An itemized to do list that can be edited as tasks are completed

Schedule predetermined or ad hoc maintenance services and labor requests

Track parts inventory levels and manage re-stocking

Track work performed and resources used for past customers, sites, or assets

For residential properties

Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc.

Customize contracts and forms to collect specific information

Create, send, and track purchase orders and their statuses

Access software remotely via mobile devices

Manage sending personnel and resources to a site as needed

Track and manage the scheduling of tasks

Track and manage schedules and meetings via an integrated calendar

Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle

Oversee technicians and track their assigned work orders

Track the status over time for a request, process, asset, or transaction

Application programming interface that allows for integration with other systems/databases

Store, manage, and track all electronic documents in a centralized location

Manage and track all job information and associated tasks

Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Active reporting of data and metrics

Designed to serve commercial properties

Receive data and information in real time

Information, data and reports that are being tracked over time

Track, store, and access client contracts or licenses

A collection of customer information such as contact details, demographics, previous interactions, etc.

Scan barcodes to ensure accurate pricing and label tracking

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Schedule facilities, such as athletic fields, venues, and convention centers based on their availability

Create, design and manage workflows for repetitive tasks

Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards

Track and manage inventory levels to maintain proper supply

Identifies potential asset failures and maintenance activities using real-time data and predictive algorithms

Plan daily routes to optimize employee scheduling and provide directions

Store, manage and track all forms in a centralized location

AI-based platform which conducts a conversation via auditory or textual methods

Manage product specific documents in a categorized order

Store and access documents, forms, and photos in one centralized place

Digitally sign online documents

Online portal through which end users can access the system, manage tasks, or obtain information

Set and monitor service level agreements to ensure timely response and resolution

Generative AI models can create personalized recommendations for users based on their preferences and behavior.

Assign available resources to various projects and tasks

System to support the positioning, navigation, and timing (PNT) measurements of an object or individual

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Assemble applications and processes by dragging over and arranging pre-built components

Generate quotes or estimates for customers

Plan availability and assign specific time slots for tasks and resources

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Track/log the amount of time employees worked per job using a timer

A set of processes to optimize the productivity of its employees

Track and document all activities across devices, networks, and other systems

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Statistical data that helps identify improvement areas, delays or interruptions, and output of an employee

Arrange tasks based on the level of priority or urgency

Add customized logos and colors to align with company branding

Calculate rule-based prices for a product/service

Organize and manage the accomplishments and development of employees or performance of applications or systems

Track the location of specific equipment at all times

Import, collect, and capture data from multiple sources

Measure and track time including hours worked and paid time off (PTO)

Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency

Securely stores data to prevent data loss or breaches

Identify the physical location of an individual, asset, device, etc.

Finding the most optimal routes for drivers based on various factors and constraints

Ability of websites, web applications, or mobile applications to function without an active internet connection

Receive system updates as soon as any changes are made

Provides a channel for team members to share media files, communicate, and work together

Communicate using direct chat or messages within the system

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

Electronically collect payments for goods or services

Access previous interactions or concerns to maintain customer relationships

Monitor product stock levels

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Plan and coordinate all the resources, costs and time needed to execute assignments

Private online space that lets businesses securely share documents and provide information access to clients

Generate estimated arrival times for drivers to keep back office or customers informed

Track and visualize the status of an ongoing job and the time spent on tasks or projects

Automatically create schedules based on business needs or employee availability and qualifications

Store and organize information about customers and previous interactions

Timed notification for any upcoming task, deadline, appointment, or activity

Create a new work order

Manage procedures that ensure organizational equipment remains in working condition

Import and export data to and from software applications

Search and filter data across systems to locate required information by entering keywords or certain criteria

Schedule repeating appointments based on a duration of time

Specialized for general contractors/sub-contractors (those who conduct work on a contract basis)

Define levels of authorization for access to specific files or systems

Streamlining repetitive tasks and activities through automated and predefined workflows

Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency

Monitor or audit historical and current transactions to analyze customer account activities

Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity

Near-field communication method to share data and process contactless payments

Ability of websites, web applications, or mobile applications to function without an active internet connection

Digitally sign online documents

Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS)

Financial system that helps create and manage physical/digital credit cards and track transaction activities

Identify and prevent suspicious activity

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Access software remotely via mobile devices

Use AI to generate content in the form of text, images, videos, etc.

Track and facilitate returns of products sold

Track products that are for sale at a reduced price or part of coupon promotions

Timed notification for any upcoming task, deadline, appointment, or activity

Scan barcodes to ensure accurate pricing and label tracking

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Automated process of charging customers at regular intervals for repeated access or use of a product or service

Track and manage adherence to policies for any service, product, process, or supplier

Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period

Hardware device connected to smartphones for processing payments

Calculation of consumption tax imposed on the sale of goods/services

A collection of customer information such as contact details, demographics, previous interactions, etc.

Upload, track, and submit receipts in a central database

Add customized logos and colors to align with company branding

Captures invoice data and maintains comprehensive records for auditing and reporting purposes

Process of managing an organization's cash resources, including cash on hand, investments, and bank account balances

Access work applications remotely, for when working away from the office and/or traveling

Manage and support multiple locations

Analyze the current state of sales data to accurately understand trends and forecast future sales numbers.

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus

Reports specific to sales analysis for trends and strategies

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Process payments via multiple modes directly through the application

Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases

Track the status over time for a request, process, asset, or transaction

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Monitor and record expenses such as purchases or charges incurred

Protect sensitive data for digital privacy

Send clickable links via text or email to collect payments from customers

Application programming interface that allows for integration with other systems/databases

Tools to prevent payment fraud, such as identity authentication, risk analysis, seller protection, etc.

Reconcile payments with corresponding invoices or orders for accounting purposes

Import and export data to and from software applications

Search and filter data across systems to locate required information by entering keywords or certain criteria

Receive data and information in real time

Create, manage, and send invoices or bills to customers

Log and record hours worked and costs spent to assist in billing and invoicing

Oversee technicians and track their assigned work orders

Create, manage, and send invoices or bills to customers

Set up connections to third-party platforms to improve business processes

Plan availability and assign specific time slots for tasks and resources

Generate quotes or estimates for customers

Calculate total itemized costs, including initial costs and any changes

Track and visualize the status of an ongoing job and the time spent on tasks or projects

Create, design and manage workflows for repetitive tasks

Track the amount of time spent on a job or task

Store and organize documents in a centralized system

Use AI to generate content in the form of text, images, videos, etc.

Identify the physical location of an individual, asset, device, etc.

Manage and track all internal and external communication conducted via calls, email, text, or chat

Creating, assign, and track jobs and/or tasks for work orders

Track work performed and resources used for past customers, sites, or assets

Track and manage schedules and meetings via an integrated calendar

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Organize, monitor, and remotely manage IoT devices

A website or login for customers to access information

Access software remotely via mobile devices

Digitally sign online documents

Notifications that are delivered to users as soon as an event occurs

Plan daily routes to optimize employee scheduling and provide directions

Track the location of specific equipment at all times

Electronically collect payments for goods or services

Predict future data based on historical data sets

Manage sending personnel and resources to a site as needed

Schedule predetermined or ad hoc maintenance services and labor requests

Import and export data to and from software applications

Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Application programming interface that allows for integration with other systems/databases

Timed notification for any upcoming task, deadline, appointment, or activity

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Customize contracts and forms to collect specific information

A collection of customer information such as contact details, demographics, previous interactions, etc.

Track and manage inventory levels to maintain proper supply

Integrate with a third-party accounting system

Collection of data related to the costs associated with various items, products, services, or activities

For commercial and industrial purposes

Manage and track all job information and associated tasks

Add customized logos and colors to align with company branding

Track, manage, and standardize customer rates for services performed by technicians

Receive data and information in real time

Computer aided design to create precision drawings or technical illustrations

View and track pertinent metrics to find patterns and gain insights from data

Pre-designed layouts that can be customized to match preferences and requirements

Search and filter data across systems to locate required information by entering keywords or certain criteria

Displays a graphical view of a build assembly to visualize which portion of the project you're estimating

Share bid details, archive bids, and create bid requests to assist in bid solicitation and quote comparison

Measure digital plans to calculate labor and materials needed

Alter the layout and content of reports

Forecast the cost and resources required to complete a project

Software designed specifically for HVAC companies

Provides a channel for team members to share media files, communicate, and work together

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges