# Housecall Pro vs Service Fusion Comparison | | Housecall Pro | Service Fusion | |---|---|---| | **Star Rating** | 4.3 out of 5 | 4.1 out of 5 | | **Total Reviews** | 204 | 121 | | **Largest Market Segment** | Small-Business (94.7% of reviews) | Small-Business (83.8% of reviews) | | **Entry Level Price** | Starting at $59.00 1 Users | Starting at $208.00 | --- ## Top Pros & Cons ### Housecall Pro Pros: - Ease of Use (25 reviews) - Customer Support (13 reviews) Cons: - Missing Features (13 reviews) - Expensive (7 reviews) ### Service Fusion Pros: - Ease of Use (12 reviews) - Customer Support (7 reviews) Cons: - Data Management Issues (4 reviews) - Expensive (4 reviews) --- ## Ratings Comparison | Rating | Housecall Pro | Service Fusion | |---|---|---| | **Meets Requirements** | 8.6 (169 reviews) | 8.2 (111 reviews) | | **Ease of Use** | 8.9 (170 reviews) | 8.5 (111 reviews) | | **Ease of Setup** | 8.8 (125 reviews) | 8.0 (80 reviews) | | **Ease of Admin** | 9.0 (114 reviews) | 8.2 (76 reviews) | | **Quality of Support** | 8.7 (163 reviews) | 8.4 (110 reviews) | | **Has the product been a good partner in doing business?** | 8.8 (113 reviews) | 8.5 (76 reviews) | | **Product Direction (% positive)** | 8.8 (169 reviews) | 8.1 (112 reviews) | --- ## Pricing ### Housecall Pro #### Entry-Level Pricing Plan: Basic Price: Starting at $59.00 1 Users Description: Solutions to optimize and streamline your business. Key Features: - Credit card rates as low as 2.59% - Drag & drop scheduling - Real-time dispatching [Browse all 3 editions](https://www.g2.com/products/housecall-pro/pricing) #### Free Trial Yes ### Service Fusion #### Entry-Level Pricing Plan: STARTER Price: Starting at $208.00 Description: All essential features + text messaging & auto-reminders Key Features: - Office Users / Field Workers (Unlimited) - Customers (Unlimited) - Estimates & Jobs (Unlimited) [Browse all 3 editions](https://www.g2.com/products/service-fusion/pricing) #### Free Trial No --- ## Features Comparison By Category ### Payment Processing | Product | Score | Reviews | |---|---|---| | **Housecall Pro** | N/A | N/A | | **Service Fusion** | 7.9/10 | 28 | #### Payment Processing | Feature | Housecall Pro | Service Fusion | |---|---|---| | **Encryption** | Not enough data | 8.1 (19 reviews) | | **Credit Card Processing** | Not enough data | 8.1 (26 reviews) | | **Mobile Payments** | Not enough data | 8.3 (23 reviews) | | **Digital Wallet Integration** | Not enough data | Feature Not Available | #### Administration | Feature | Housecall Pro | Service Fusion | |---|---|---| | **Reporting & Analytics** | Not enough data | 7.7 (26 reviews) | | **E-commerce Integration** | Not enough data | Feature Not Available | | **Processing Fees** | Not enough data | 7.8 (26 reviews) | | **POS Integration** | Not enough data | Feature Not Available | | **Omnichannel** | Not enough data | 7.9 (18 reviews) | | **Levels 1 & 2** | Not enough data | 7.6 (20 reviews) | | **Level 3** | Not enough data | 7.4 (20 reviews) | #### Payment Options | Feature | Housecall Pro | Service Fusion | |---|---|---| | **Multi-Currency** | Not enough data | Feature Not Available | | **Online payment portal** | Not enough data | 8.4 (25 reviews) | #### Security | Feature | Housecall Pro | Service Fusion | |---|---|---| | **POS Verification** | Not enough data | 8.1 (24 reviews) | #### Platform | Feature | Housecall Pro | Service Fusion | |---|---|---| | **Accounting integration** | Not enough data | 7.2 (27 reviews) | | **E-commerce Integration** | Not enough data | Feature Not Available | ### Review Management | Product | Score | Reviews | |---|---|---| | **Housecall Pro** | 8.1/10 | 22 | | **Service Fusion** | N/A | N/A | #### Collection | Feature | Housecall Pro | Service Fusion | |---|---|---| | **Authentification** | 7.8 (21 reviews) | Not enough data | | **Review Forms** | 8.7 (21 reviews) | Not enough data | | **Personalization** | 8.1 (21 reviews) | Not enough data | | **Engagement** | 7.9 (22 reviews) | Not enough data | | **Community Q&A** | 8.3 (20 reviews) | Not enough data | #### Agentic AI - Review Management | Feature | Housecall Pro | Service Fusion | |---|---|---| | **Adaptive Learning** | Feature Not Available | Not enough data | | **Natural Language Interaction** | Feature Not Available | Not enough data | #### Moderation | Feature | Housecall Pro | Service Fusion | |---|---|---| | **Reviewer Validation** | 8.5 (20 reviews) | Not enough data | | **Response Types** | 8.5 (20 reviews) | Not enough data | | **Legal Agreements** | 8.5 (20 reviews) | Not enough data | #### Use Cases | Feature | Housecall Pro | Service Fusion | |---|---|---| | **E-commerce** | Feature Not Available | Not enough data | | **Retail** | Feature Not Available | Not enough data | | **Customer Service** | Feature Not Available | Not enough data | #### Administration | Feature | Housecall Pro | Service Fusion | |---|---|---| | **Incentives** | Feature Not Available | Not enough data | | **Syndication** | Feature Not Available | Not enough data | | **Insights** | 7.6 (20 reviews) | Not enough data | | **Content** | 7.6 (20 reviews) | Not enough data | | **Sampling** | Feature Not Available | Not enough data | #### Display Options | Feature | Housecall Pro | Service Fusion | |---|---|---| | **Badges** | Feature Not Available | Not enough data | | **Widgets** | 7.6 (19 reviews) | Not enough data | | **Integration & APIs** | 8.0 (19 reviews) | Not enough data | | **Marketing** | 7.9 (19 reviews) | Not enough data | #### Generative AI | Feature | Housecall Pro | Service Fusion | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | ### Roofing | Product | Score | Reviews | |---|---|---| | **Housecall Pro** | N/A | N/A | | **Service Fusion** | N/A | N/A | #### Operations | Feature | Housecall Pro | Service Fusion | |---|---|---| | **Roofing Design** | Feature Not Available | Not enough data | | **Roofing Estimating** | Feature Not Available | Not enough data | | **Business Operations** | Not enough data | Not enough data | #### Resource Management | Feature | Housecall Pro | Service Fusion | |---|---|---| | **Supply Management** | Feature Not Available | Not enough data | | **Field Service Management** | Not enough data | Not enough data | | **Contractor Management** | Not enough data | Not enough data | ### Online Appointment Scheduling | Product | Score | Reviews | |---|---|---| | **Housecall Pro** | 8.6/10 | 44 | | **Service Fusion** | N/A | N/A | #### Notifications | Feature | Housecall Pro | Service Fusion | |---|---|---| | **Confirmations & Reminders** | 9.1 (42 reviews) | Not enough data | | **Appointment Follow-Up** | 9.1 (40 reviews) | Not enough data | | **Scheduling Notifications** | 9.1 (41 reviews) | Not enough data | #### Settings | Feature | Housecall Pro | Service Fusion | |---|---|---| | **Time Zone Detection** | 8.9 (38 reviews) | Not enough data | | **Availability Settings** | 8.8 (35 reviews) | Not enough data | | **Blocked Time Settings** | 8.6 (37 reviews) | Not enough data | #### Personalization | Feature | Housecall Pro | Service Fusion | |---|---|---| | **Branding** | 8.7 (38 reviews) | Not enough data | | **Links** | 8.5 (36 reviews) | Not enough data | #### Integrations | Feature | Housecall Pro | Service Fusion | |---|---|---| | **Multi- Calendar Integration** | Feature Not Available | Not enough data | | **Website Integration** | 8.1 (34 reviews) | Not enough data | | **Payment Acceptance** | 9.0 (40 reviews) | Not enough data | | **Video Conferencing** | Feature Not Available | Not enough data | | **Communication** | 8.4 (38 reviews) | Not enough data | #### Generative AI | Feature | Housecall Pro | Service Fusion | |---|---|---| | **AI Text Generation** | 8.0 (27 reviews) | Not enough data | | **AI Text Summarization** | 8.1 (7 reviews) | Not enough data | | **AI Text-to-Image** | Feature Not Available | Not enough data | | **AI Text-to-Speech** | Feature Not Available | Not enough data | | **AI Image-to-Text** | Feature Not Available | Not enough data | #### Agentic AI - Online Appointment Scheduling | Feature | Housecall Pro | Service Fusion | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | ### Field Service Management | Product | Score | Reviews | |---|---|---| | **Housecall Pro** | 8.2/10 | 108 | | **Service Fusion** | 8.0/10 | 90 | #### Generative AI | Feature | Housecall Pro | Service Fusion | |---|---|---| | **AI Text Summarization** | 7.6 (37 reviews) | 7.9 (20 reviews) | | **AI Image-to-Text** | Feature Not Available | 7.3 (20 reviews) | #### Before the Job | Feature | Housecall Pro | Service Fusion | |---|---|---| | **Calendar** | 8.7 (103 reviews) | 8.3 (78 reviews) | | **Dispatch** | 8.8 (102 reviews) | 8.9 (80 reviews) | | **Roles** | 8.6 (96 reviews) | 8.3 (79 reviews) | | **Booking** | 8.6 (96 reviews) | 8.4 (81 reviews) | #### On the Job | Feature | Housecall Pro | Service Fusion | |---|---|---| | **Location** | 8.7 (96 reviews) | 8.1 (78 reviews) | | **Employee Communication** | 8.2 (97 reviews) | 8.0 (80 reviews) | | **Behavior Monitoring** | 7.0 (85 reviews) | 7.4 (59 reviews) | | **Client Notifications** | 8.7 (102 reviews) | 8.1 (73 reviews) | | **Field Sales** | 8.3 (65 reviews) | Feature Not Available | #### After the Job | Feature | Housecall Pro | Service Fusion | |---|---|---| | **Reports** | 8.0 (95 reviews) | 7.6 (76 reviews) | | **Analytics** | 8.0 (95 reviews) | 7.3 (71 reviews) | | **Invoicing** | 9.2 (98 reviews) | 8.5 (79 reviews) | | **CRM Integrations** | 8.0 (84 reviews) | 7.5 (63 reviews) | #### Agentic AI - Field Service Management | Feature | Housecall Pro | Service Fusion | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Natural Language Interaction** | 7.0 (5 reviews) | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | --- ## Categories **Shared Categories (2):** [Field Service Management Software](https://www.g2.com/categories/field-service-management), [HVAC Software](https://www.g2.com/categories/hvac) **Unique to Housecall Pro (4):** [Construction CRM Software](https://www.g2.com/categories/construction-crm), [Roofing Software](https://www.g2.com/categories/roofing-software), [Online Appointment Scheduling Software](https://www.g2.com/categories/online-appointment-scheduling), [Review Management Software](https://www.g2.com/categories/review-management-software) **Unique to Service Fusion (1):** [Payment Processing Software](https://www.g2.com/categories/payment-processing) --- ## Reviewer Demographics ### By Company Size | Segment | Housecall Pro | Service Fusion | |---|---|---| | **Small-Business** | 94.7% | 83.8% | | **Mid-Market** | 4.2% | 12.8% | | **Enterprise** | 1.1% | 3.4% | ### By Industry #### Housecall Pro - **Construction:** 29.8% - **Consumer Services:** 23.4% - **Facilities Services:** 5.9% - **Electrical/Electronic Manufacturing:** 3.2% - **Individual & Family Services:** 3.2% - **Environmental Services:** 2.7% - **Hospitality:** 2.1% - **Non-Profit Organization Management:** 1.6% - **Building Materials:** 1.6% - **Accounting:** 1.6% - **Other:** 25.0% #### Service Fusion - **Construction:** 30.8% - **Consumer Services:** 9.4% - **Electrical/Electronic Manufacturing:** 9.4% - **Facilities Services:** 6.8% - **Information Technology and Services:** 4.3% - **Real Estate:** 4.3% - **Utilities:** 2.6% - **Security and Investigations:** 2.6% - **Accounting:** 1.7% - **Consumer Goods:** 1.7% - **Other:** 26.5% --- ## Alternatives ### Alternatives to Housecall Pro - [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews) - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (364 reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (373 reviews) - [Workiz](https://www.g2.com/products/workiz/reviews) — 4.5/5 stars (231 reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) — 4.7/5 stars (2641 reviews) - [Thryv](https://www.g2.com/products/thryv/reviews) — 4.3/5 stars (2011 reviews) - [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1046 reviews) - [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (423 reviews) - [Doodle](https://www.g2.com/products/doodle/reviews) — 4.4/5 stars (2069 reviews) - [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews) ### Alternatives to Service Fusion - [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (373 reviews) - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (364 reviews) - [Workiz](https://www.g2.com/products/workiz/reviews) — 4.5/5 stars (231 reviews) - [FieldEdge](https://www.g2.com/products/fieldedge/reviews) — 4.0/5 stars (87 reviews) - [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1046 reviews) - [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (423 reviews) - [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews) - [ServiceTrade](https://www.g2.com/products/servicetrade/reviews) — 4.5/5 stars (59 reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) — 4.1/5 stars (4842 reviews) --- ## Top Discussions ### Housecall Pro - Title: [How much does Housecall pro cost?](https://www.g2.com/discussions/how-much-does-housecall-pro-cost) — 1 comment > **Top comment:** "About 4250" - Title: [Is Housecall Pro safe?](https://www.g2.com/discussions/is-housecall-pro-safe) — 1 comment > **Top comment:** "100% It was created by a Plumber who wanted to have all the different apps and sites in one app and 1 low price. It really is an all in one and saves me time..." ### Service Fusion - Title: [When will Service Fusion be able integrate HST with Quickbooks properly?](https://www.g2.com/discussions/14670-when-will-service-fusion-be-able-integrate-hst-with-quickbooks-properly) — 3 comments, 1 upvote > **Top comment:** "Hi Sam - I would encourage you to reach out to our support team for this. You can get in touch with our support team using the information below. They can..." - Title: [Where is service Fusion located?](https://www.g2.com/discussions/where-is-service-fusion-located) — 1 comment > **Top comment:** "we used to use this service back in 2020" - Title: [Is Service Fusion compatible with Quickbooks?](https://www.g2.com/discussions/is-service-fusion-compatible-with-quickbooks) — 1 comment > **Top comment:** "Yes it is! It will sync every night and works great with it. " - Title: [How do I set params on time tracking to round up or down to the nearest half hour?](https://www.g2.com/discussions/how-do-i-set-params-on-time-tracking-to-round-up-or-down-to-the-nearest-half-hour) — 1 comment, 1 upvote > **Top comment:** "You can manually add the time in yourself if you want to round up or down and it will stay at the time you entered if you do do it manually" --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/housecall-pro-vs-service-fusion)