--- title: Service Fusion Reviews meta_title: 'Service Fusion Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 124 reviews by the users' company size, role or industry to find out how Service Fusion works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 124 scale: '5' date_modified: '2026-08-11' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Service Fusion Reviews **Vendor:** EverCommerce **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.1/5.0 **Total Reviews:** 124 ## About Service Fusion Service Fusion is field service management software built for growing service businesses that need to run more of their operations without adding complexity. It manages scheduling, dispatch, invoicing, and payments in one system that both office staff and technicians actually use. Unlike complex enterprise platforms or entry-level tools that can't scale, Service Fusion is built for businesses ready to grow, giving owners visibility, office managers control, and technicians tools that make their day easier. There are no per-user fees, so teams can add technicians and staff without increasing their monthly software cost. Service Fusion connects office staff, dispatchers, and technicians all in one system. Teams can schedule and dispatch jobs, manage estimates and invoices, accept payments in the field with FusionPay, and track job costing and technician performance from a live dashboard. The technician mobile app and native QuickBooks integration keep the whole team working from the same information. Service Fusion replaces the spreadsheets, paper job forms, and disconnected tools many growing service businesses start with, giving owners real visibility into their operations as they scale. ## Service Fusion Pros & Cons **What users like:** - Users appreciate the **ease of use** of Service Fusion, enabling seamless integration and simplified management of their business operations. (12 reviews) - Users commend the **quick and effective customer support** from Service Fusion, making problem resolution seamless and efficient. (7 reviews) - Users appreciate the **comprehensive integration of features** in Service Fusion, enhancing ease of use and efficiency. (5 reviews) - Users praise the **efficient invoicing** features of Service Fusion, highlighting its integration of essential business functions. (5 reviews) - Users value the **efficiency and organization** of Service Fusion, simplifying dispatching, payments, and overall business management. (5 reviews) - Pricing (4 reviews) - Scheduling (4 reviews) - Convenience (3 reviews) - Customization (3 reviews) - Customization Options (3 reviews) **What users dislike:** - Users report significant **data management issues** with Service Fusion, noting manual tasks and frequent system downtimes. (4 reviews) - Users find Service Fusion to be **expensive** compared to competitors, impacting its overall value and market competitiveness. (4 reviews) - Users report significant **improvement needed** in inventory management and customer support for better functionality and reliability. (4 reviews) - Users experience significant **integration issues** with Service Fusion, leading to manual processes and unreliable communication. (4 reviews) - Users face **invoicing issues** that hinder efficiency and complicate the billing process for overdue payments. (4 reviews) - Users express frustration over **poor customer support** , with unresolved issues and inadequate assistance during onboarding and refunds. (4 reviews) - App Functionality (3 reviews) - Complex Setup (3 reviews) - Delays (3 reviews) - Inaccurate Reporting (3 reviews) ## Service Fusion Reviews ### 1. Intuitive and Customizable, but Can Feel Overwhelming and Mobile Clock-In Is Inconsistent **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2026 **What do you like best about Service Fusion?** This system is intuitive and easy to adjust to my personal preferences. It’s perfect for a service contractor. **What do you dislike about Service Fusion?** It has soooo many bells and whistles (options) it was easy to get overwhelmed. We had a bit of a hard time streamlining it to just our needs. Additionally, our staff had a bit of a hard time getting the clock system to work on their phones consistently. Additionally, when we notified them we were cancelling service (within the timeframe per our contract) they kept attempting to charge for the service and even sent us to collections. We finally got it resolved after threatening legal action. We were told it was a merge error but it was quite a hassle for us. **What problems is Service Fusion solving and how is that benefiting you?** It puts everything we need in one system. That was super helpful in streamlining our processes and saving time. ### 2. Good but not great **Rating:** 3.0/5.0 stars **Reviewed by:** Jeff P. | General Manager, Environmental Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2025 **What do you like best about Service Fusion?** Simple to use for simple things. Easy to load information for customer. Easy to create transactions, schedule, move schedule around between tech's and reporting. One affordable price for all access as most companies charge per user price. Help desk is very responsive Credit card field integration into software **What do you dislike about Service Fusion?** 1. Inventory management is almost unusable to keep any trackable large database of inventory in real time. Loading daily inventory in/out is manual and tedious. 2. Unable to track and verify if emails are sent and transmitted and/or received by customers. If the file is too big and it does not go through, no way to know that unless customer calls to complain. 3. System goes down or has issue often almost once a month. 4. Not very retail friendly, cannot apply automatic discounts, sales increases, etc to categories or all products as new items are added to inventory. You have to constantly go in and update items to recognize discounts and sales. With plumbing and HVAC there are literally hundreds of thousands of parts and we have to update discounts, sales and pricing every day. 5. I cannot add large quantities of items/inventory at once. It can only be added one item at a time. 6. No longer after implementation have a rep to reach out to or contact. They will not call or check up after you are on boarded. Use the Help Desk only. 7. Suggestions for improvement seldom implemented. Needs many other users to find the same problem on a blog and agree to generate buzz to make them implement change. Seems more political or squeaky wheel based rather than logic based or competitor matching. 8. Notes often drop out with the slightest dip in cellular coverage. Notes entered should be retained in memory until signal is strong enough to upload. **What problems is Service Fusion solving and how is that benefiting you?** So far, none ### 3. We have spent way to much time in implementation and data input. **Rating:** 3.0/5.0 stars **Reviewed by:** Ephraim B. | Chief Operations Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2024 **What do you like best about Service Fusion?** It is very nice for invocing. Good quality information tracking. **What do you dislike about Service Fusion?** No Live pricing model. No option for AR/AP aging reporting in the software. No live data integration for material data input. **What problems is Service Fusion solving and how is that benefiting you?** Service Scheduling, Service Call tracking and tech to writer communication ### 4. I didn't get to use it much, but my experience was great for my duties. **Rating:** 2.5/5.0 stars **Reviewed by:** Zachary W. | Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Service Fusion?** Ease of use and device compatibility. Works great. **What do you dislike about Service Fusion?** Not much to say. I didn't use it in many different ways to have anything to dislike. **What problems is Service Fusion solving and how is that benefiting you?** Data management, eliminating paper. **Official Response from Melanie Wright:** > Thanks for leaving us a review! ### 5. Very good and very annoying at the same time **Rating:** 3.0/5.0 stars **Reviewed by:** Alex S. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2023 **What do you like best about Service Fusion?** The fact that you can charge a job without creating an invoice **What do you dislike about Service Fusion?** I use it on my phone. The desktop version. And the issue I am having is when a message comes on the "x" to turn it off does not fit on the screen and so I cannot use it when there is a message like this one for a review. I also cannot logout bwcausw the emblem I need to click is not fitting on ghe screen so I cannot access account settings through my mobile device. **What problems is Service Fusion solving and how is that benefiting you?** Quick scheduling **Official Response from Melanie Wright:** > Thank you for your feedback. The desktop version is not optimized for mobile. Please use the mobile version to prevent this issue from happening! ### 6. OK, but lacking in some areas **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2023 **What do you like best about Service Fusion?** The continuity from estimates through to dispatched jobs is great. **What do you dislike about Service Fusion?** Updated feature requests move very slowly to the end product. This used to be much better when we first started using SF. At this point, I've stopped making requests and am just living with it as is. **What problems is Service Fusion solving and how is that benefiting you?** Tracking issues for our customers and providing solutions for them. Scheduling is good and easy to see where the next opening is for a tech. **Official Response from Melanie Wright:** > Thanks for your feedback. With the modernization efforts underway, we believe you will love the new features coming to Service Fusion in the second half of the year and beyond. ### 7. Support could be better, and updates to the service could come more frequently **Rating:** 3.0/5.0 stars **Reviewed by:** Jason D. | Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2021 **What do you like best about Service Fusion?** Job dashboard is good, and job setup screen **What do you dislike about Service Fusion?** Slow updates for exsisting modules in the system. **What problems is Service Fusion solving and how is that benefiting you?** Using SF for dispatching and job control. Been able to increase customer engagement with text messages ### 8. GABEL REVIEW **Rating:** 2.5/5.0 stars **Reviewed by:** SAM K. | OFFICE ADMIN, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2019 **What do you like best about Service Fusion?** -ease of finding jobs, history -being able to add expenses to job -customer equipment information detail -being able to upload documents/photos -the app -price point **What do you dislike about Service Fusion?** -purchasing side -cutomizing documents is not user friendly -ability to bold or choose what I want to show on an invoice -not being able to have an invoice with a credit balance -HST crossover with quickbooks -2 decimal places **Recommendations to others considering Service Fusion:** If you are looking for any type of purchasing/receiving this is not the platform to use. It's strength is strictly sales. **What problems is Service Fusion solving and how is that benefiting you?** -being able to see all open jobs at a glance -being able to dispatch field techs -being able to track all expenses both billable and not per job ### 9. I wish some more funcions **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2019 **What do you like best about Service Fusion?** The platform is friendly and intuitive, and I can know where the crew is clocking in and out. **What do you dislike about Service Fusion?** I can't make partial invoicing and it looks like this software doesn't suit really well with long term jobs. **What problems is Service Fusion solving and how is that benefiting you?** Dispatching and notify the crew their schedule is now really easy. ### 10. Great features, a few glitches with my app **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2019 **What do you like best about Service Fusion?** I like that Service Fusion keeps tracks of all work completed by each tech. **What do you dislike about Service Fusion?** I have found issues with the app and recording start time when arriving on a job. **Recommendations to others considering Service Fusion:** I believe Service Fusion could be helpful for any property management maintenance department. **What problems is Service Fusion solving and how is that benefiting you?** I like that Service Fusion will notify residents when a tech is in route to the job. ### 11. Solid program but could use a few added features **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2019 **What do you like best about Service Fusion?** Ability to manage crews and schedule work. **What do you dislike about Service Fusion?** There should be a function to hide ex-employees within the workforce management section. Also I wish we could drag a job from one slot to another without it messing up the time and labor report. I would be nice to be able to stretch a job to multible days without having to add site visits. **What problems is Service Fusion solving and how is that benefiting you?** Crew and job management. ## Service Fusion Discussions - [How do I set params on time tracking to round up or down to the nearest half hour?](https://www.g2.com/discussions/how-do-i-set-params-on-time-tracking-to-round-up-or-down-to-the-nearest-half-hour) - 1 comment, 1 upvote - [When will Service Fusion be able integrate HST with Quickbooks properly?](https://www.g2.com/discussions/14670-when-will-service-fusion-be-able-integrate-hst-with-quickbooks-properly) - 3 comments, 1 upvote - [Where is service Fusion located?](https://www.g2.com/discussions/where-is-service-fusion-located) - 1 comment - [Is Service Fusion compatible with Quickbooks?](https://www.g2.com/discussions/is-service-fusion-compatible-with-quickbooks) - 1 comment - [View Service Fusion pricing details and edition comparison](https://www.g2.com/products/service-fusion/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+12%3A37%3A41+-0500&secure%5Bsession_id%5D=31be6e70-cf67-4c4e-b812-b4cc54c7b3d2&secure%5Btoken%5D=34862f08a01493df70be9b11bb296ac36945e8006af3ccf8cd0c36b9e3e17de3&format=llm_user) ## Service Fusion Integrations - [QuickBooks Desktop Enterprise](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) ## Service Fusion Features **Additional Functionality** - Time & Expense Tracking - Technician Management - Billing & Invoicing - Third-Party Integrations - Scheduling - Quotes/Estimates - Job Costing - Job Tracking - Workflow Management - Timesheet Management - Document Storage - Generative AI - Location Tracking - Communication Management - Work Order Management - Service History - Calendar Management - Activity Dashboard - IoT Device Management - Customer Portal - Mobile Access - Electronic Signature - Real-Time Notifications - Routing - Equipment Tracking - Electronic Payments - Predictive Analytics - Dispatch Management - Maintenance Scheduling - Data Import/Export - Accounting - Reporting & Statistics - API - Reminders - AI Copilot - Customizable Forms - Customer Database - Inventory Management - Accounting Integration - Cost Database - Commercial/Industrial - Job Management - Customizable Branding - Labor Rates - Real-Time Data - CAD Tools - Reporting/Analytics - Customizable Templates - Search/Filter - Visual Assemblies - Bid Management - Takeoff - Customizable Reports - Cost Estimating - For HVAC Companies - Collaboration Tools - Alerts/Notifications **Payment Processing** - Encryption - Credit Card Processing - Mobile Payments - Debit/Credit Card Processing - Online Payments - Partial Payments - In-Person Payments - Digital Wallet Payments **Generative AI** - AI Text Summarization - AI Image-to-Text - Generative AI **Before the Job** - Calendar - Dispatch - Roles - Booking **Administration** - Reporting & Analytics - Processing Fees - Omnichannel - Levels 1 & 2 - Level 3 - Payment Gateway Integration - ACH Payment Processing - Cryptocurrency Processing **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Alerts/Notifications - Real-Time Notifications - Customizable Fields - Multi-Location - Payment Collection in the Field **Payment Options** - Self Service Portal **After the Job** - Reports - Analytics - Billing & Invoicing - CRM Integrations - Accounting Integration - QuickBooks Integration - Third-Party Integrations - Customizable Reports **Security** - POS Verification **Platform** - Accounting integration **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Work Order Management - Checklists - Maintenance Scheduling - Parts Management - Service History - Residential Properties - Vendor Management - Customizable Forms - Purchase Order Management - Mobile Access - Dispatch Management - Task Scheduling - Calendar Management - Asset Tracking - Technician Management - Status Tracking - API - Document Management - Job Management - Preventive Maintenance - AI Copilot - Real-Time Reporting - Commercial Properties - Real-Time Data - Historical Reporting - Contract/License Management - Customer Database - Barcode/Ticket Scanning - Activity Dashboard - Facility Scheduling - Workflow Management - Inspection Management - Inventory Management - Predictive Maintenance - Routing - Forms Management - Chatbot - Documentation Management - File Storage - Electronic Signature - Self Service Portal - Service Level Agreement (SLA) Management - Personalization and Recommendation - Resource Allocation - GPS - Reporting & Statistics - Drag & Drop - Quotes/Estimates - Scheduling - CRM - Online Time Clock - Workforce Management - Activity Tracking - Contact Database - Productivity Analysis - Prioritization - Customizable Branding - Price and Cost Calculations - Performance Management - Equipment Tracking - Data Capture and Transfer - Time Tracking - Data Synchronization - Secure Data Storage - Location Tracking - Route Optimization - Offline Access - Real-Time Updates - Collaboration Tools - Chat/Messaging - Knowledge Management - Electronic Payments - Customer History - Inventory Control - Performance Metrics - Project Management - Client Portal - Driver ETA - Job Tracking - Automated Scheduling - Customer Management - Reminders - Work Order Creation - Equipment Maintenance - Data Import/Export - Search/Filter - Recurring Appointments - Contractor Management - Access Controls/Permissions - Workflow Automation **Additional Functionality** - Data Synchronization - Transaction Monitoring - Purchasing & Receiving - Contactless NFC - Offline Access - Electronic Signature - PCI Compliance - Credit Card Management - Fraud Detection - SSL Security - Mobile Access - Generative AI - Returns Management - Discount Management - Reminders - Barcode/Ticket Scanning - Reporting & Statistics - Recurring/Subscription Billing - Compliance Management - Transaction History - Mobile Card Reader - Sales Tax Management - Customer Database - Receipt Management - Customizable Branding - Invoice Management - Cash Management - Remote Access/Control - Multi-Location - Sales Trend Analysis - CRM - Gift Card Management - Sales Reports - AI Copilot - Multiple Payment Options - Loyalty Program - Status Tracking - Alerts/Notifications - Activity Dashboard - Expense Tracking - Data Security - Payment Links - API - Payment Fraud Prevention - Payment Reconciliation - Data Import/Export - Search/Filter - Real-Time Data - Billing & Invoicing ## Top Service Fusion Alternatives - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (516 reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - 4.4/5.0 (368 reviews) - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) - 4.7/5.0 (371 reviews)