# Service Fusion vs ServiceTitan Comparison
---
## AI Generated Summary
- **G2 reviewers report** that ServiceTitan excels in overall user satisfaction, reflected in its higher G2 Score compared to Service Fusion. Users appreciate the platform's ability to integrate with tools like QuickBooks Online, which streamlines their billing processes.
- **Users say** that Service Fusion offers a user-friendly experience, particularly for back-office tasks and customer interactions. Reviewers highlight its all-in-one platform capabilities, which simplify workflows by combining dispatching, scheduling, and invoicing without needing to switch between multiple applications.
- **According to verified reviews** , ServiceTitan's implementation process is often praised for its intuitive onboarding, although some users mention that it can be challenging to configure for specific workflows. In contrast, Service Fusion users find its setup to be more straightforward, contributing to a smoother initial experience.
- **Reviewers mention** that ServiceTitan provides robust customer support, with many users specifically praising their Customer Success Manager for being proactive and knowledgeable. This level of support seems to enhance user confidence in the platform, while Service Fusion users also appreciate the quality of support but report slightly less engagement.
- **G2 reviewers highlight** that ServiceTitan's automation features significantly reduce the time spent on tedious tasks, allowing users to focus on more critical aspects of their business. Meanwhile, Service Fusion users enjoy its automated communication features, which help maintain customer engagement and streamline operations.
- **Users report** that while ServiceTitan has a strong presence in the HVAC market, Service Fusion is favored by small businesses for its affordability and comprehensive feature set. This makes Service Fusion an attractive option for budget-conscious users looking for essential functionalities without the higher price tag associated with ServiceTitan.



| | Service Fusion | ServiceTitan | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 123 | 373 | 
| **Largest Market Segment** | Small-Business (84.0% of reviews) | Small-Business (65.4% of reviews) | 
| **Entry Level Price** | Starting at $208.00 | No pricing available | 

---
## Top Pros & Cons

### Service Fusion

Pros:
- Ease of Use (12 reviews)
- Customer Support (7 reviews)

Cons:
- Data Management Issues (4 reviews)
- Expensive (4 reviews)

### ServiceTitan

Pros:
- Ease of Use (29 reviews)
- Customer Support (24 reviews)

Cons:
- Learning Curve (17 reviews)
- Improvement Needed (15 reviews)

---
## Ratings Comparison
| Rating | Service Fusion | ServiceTitan | 
|---|---|---|
  | **Meets Requirements** | 8.2 (112 reviews) | 8.7 (304 reviews) | 
  | **Ease of Use** | 8.6 (112 reviews) | 8.3 (309 reviews) | 
  | **Ease of Setup** | 8.0 (80 reviews) | 6.7 (236 reviews) | 
  | **Ease of Admin** | 8.2 (77 reviews) | 8.0 (200 reviews) | 
  | **Quality of Support** | 8.4 (111 reviews) | 7.8 (299 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (77 reviews) | 8.7 (201 reviews) | 
  | **Product Direction (% positive)** | 8.1 (113 reviews) | 9.0 (298 reviews) | 

---
## Pricing

### Service Fusion

#### Entry-Level Pricing

Plan: STARTER

Price: Starting at $208.00

Description: All essential features + text messaging & auto-reminders

Key Features:
- Office Users / Field Workers (Unlimited)
- Customers (Unlimited)
- Estimates & Jobs (Unlimited)

[Browse all 3 editions](https://www.g2.com/products/service-fusion/pricing)

#### Free Trial

No

### ServiceTitan

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Payment Processing

| Product | Score | Reviews |
|---|---|---|
| **Service Fusion** | 7.9/10 | 28 |
| **ServiceTitan** | N/A | N/A |

#### Payment Processing

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **Encryption** | 8.1 (19 reviews) | Not enough data | 
| **Credit Card Processing** | 8.1 (26 reviews) | Not enough data | 
| **Mobile Payments** | 8.3 (23 reviews) | Not enough data | 
| **Digital Wallet Integration** | Feature Not Available | Not enough data | 

#### Administration

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **Reporting & Analytics** | 7.7 (26 reviews) | Not enough data | 
| **E-commerce Integration** | Feature Not Available | Not enough data | 
| **Processing Fees** | 7.8 (26 reviews) | Not enough data | 
| **POS Integration** | Feature Not Available | Not enough data | 
| **Omnichannel** | 7.9 (18 reviews) | Not enough data | 
| **Levels 1 & 2** | 7.6 (20 reviews) | Not enough data | 
| **Level 3** | 7.4 (20 reviews) | Not enough data | 

#### Payment Options

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **Multi-Currency** | Feature Not Available | Not enough data | 
| **Online payment portal** | 8.4 (25 reviews) | Not enough data | 

#### Security

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **POS Verification** | 8.1 (24 reviews) | Not enough data | 

#### Platform

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **Accounting integration** | 7.2 (27 reviews) | Not enough data | 
| **E-commerce Integration** | Feature Not Available | Not enough data | 

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **Service Fusion** | 8.0/10 | 91 |
| **ServiceTitan** | 7.6/10 | 233 |

#### Generative AI

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **AI Text Summarization** | 7.9 (20 reviews) | 7.9 (85 reviews) | 
| **AI Image-to-Text** | 7.3 (20 reviews) | 6.9 (81 reviews) | 

#### Before the Job

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **Calendar** | 8.3 (79 reviews) | 7.4 (190 reviews) | 
| **Dispatch** | 8.9 (80 reviews) | 8.9 (218 reviews) | 
| **Roles** | 8.3 (79 reviews) | 8.4 (201 reviews) | 
| **Booking** | 8.4 (81 reviews) | 8.4 (194 reviews) | 

#### On the Job

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **Location** | 8.1 (78 reviews) | 8.6 (201 reviews) | 
| **Employee Communication** | 8.0 (80 reviews) | 7.8 (205 reviews) | 
| **Behavior Monitoring** | 7.4 (59 reviews) | 7.3 (183 reviews) | 
| **Client Notifications** | 8.1 (73 reviews) | 8.5 (207 reviews) | 
| **Field Sales** | Feature Not Available | 8.1 (175 reviews) | 

#### After the Job

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **Reports** | 7.6 (76 reviews) | 8.4 (212 reviews) | 
| **Analytics** | 7.3 (71 reviews) | 8.3 (206 reviews) | 
| **Invoicing** | 8.5 (80 reviews) | 8.7 (209 reviews) | 
| **CRM Integrations** | 7.5 (63 reviews) | 7.9 (186 reviews) | 

#### Agentic AI - Field Service Management

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 5.2 (19 reviews) | 
| **Natural Language Interaction** | Not enough data | 5.0 (18 reviews) | 
| **Proactive Assistance** | Not enough data | 5.1 (18 reviews) | 

---
## Categories
**Shared Categories (2):** [Field Service Management Software](https://www.g2.com/categories/field-service-management), [HVAC Software](https://www.g2.com/categories/hvac)

**Unique to Service Fusion (1):** [Payment Processing Software](https://www.g2.com/categories/payment-processing)

**Unique to ServiceTitan (1):** [Pest Control Software](https://www.g2.com/categories/pest-control-software)


---
## Reviewer Demographics

### By Company Size

| Segment | Service Fusion | ServiceTitan | 
|---|---|---|
| **Small-Business** | 84.0% | 65.4% | 
| **Mid-Market** | 12.6% | 32.7% | 
| **Enterprise** | 3.4% | 1.9% | 

### By Industry

#### Service Fusion

- **Construction:** 31.4%
- **Consumer Services:** 9.3%
- **Electrical/Electronic Manufacturing:** 9.3%
- **Facilities Services:** 6.8%
- **Information Technology and Services:** 4.2%
- **Real Estate:** 4.2%
- **Utilities:** 2.5%
- **Security and Investigations:** 2.5%
- **Accounting:** 1.7%
- **Consumer Goods:** 1.7%
- **Other:** 26.3%

#### ServiceTitan

- **Construction:** 38.2%
- **Consumer Services:** 22.9%
- **Utilities:** 4.2%
- **Marketing and Advertising:** 3.7%
- **Accounting:** 3.7%
- **Electrical/Electronic Manufacturing:** 2.5%
- **Facilities Services:** 2.5%
- **Information Technology and Services:** 2.0%
- **Retail:** 1.7%
- **Building Materials:** 1.7%
- **Other:** 16.7%

---
## Alternatives

### Alternatives to Service Fusion

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (368 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [Workiz](https://www.g2.com/products/workiz/reviews) — 4.5/5 stars (233 reviews)
- [FieldEdge](https://www.g2.com/products/fieldedge/reviews) — 4.0/5 stars (87 reviews)
- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1047 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (432 reviews)
- [ServiceTrade](https://www.g2.com/products/servicetrade/reviews) — 4.5/5 stars (59 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) — 4.1/5 stars (4856 reviews)

### Alternatives to ServiceTitan

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (432 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (368 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [ServiceTrade](https://www.g2.com/products/servicetrade/reviews) — 4.5/5 stars (59 reviews)
- [Kickserv](https://www.g2.com/products/kickserv/reviews) — 4.5/5 stars (180 reviews)
- [BuildOps](https://www.g2.com/products/buildops/reviews) — 4.2/5 stars (69 reviews)
- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1047 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [Workiz](https://www.g2.com/products/workiz/reviews) — 4.5/5 stars (233 reviews)

---
## Top Discussions

### Service Fusion

- Title: [When will Service Fusion be able integrate HST with Quickbooks properly?](https://www.g2.com/discussions/14670-when-will-service-fusion-be-able-integrate-hst-with-quickbooks-properly) — 3 comments, 1 upvote
  > **Top comment:** "Hi Sam - I would encourage you to reach out to our support team for this. You can get in touch with our support team using the information below. They can..."
- Title: [Where is service Fusion located?](https://www.g2.com/discussions/where-is-service-fusion-located) — 1 comment
  > **Top comment:** "we used to use this service back in 2020"
- Title: [Is Service Fusion compatible with Quickbooks?](https://www.g2.com/discussions/is-service-fusion-compatible-with-quickbooks) — 1 comment
  > **Top comment:** "Yes it is! It will sync every night and works great with it. "
- Title: [How do I set params on time tracking to round up or down to the nearest half hour?](https://www.g2.com/discussions/how-do-i-set-params-on-time-tracking-to-round-up-or-down-to-the-nearest-half-hour) — 1 comment, 1 upvote
  > **Top comment:** "You can manually add the time in yourself if you want to round up or down and it will stay at the time you entered if you do do it manually"

### ServiceTitan

- Title: [Is it easy to migrate to ServiceTitan?](https://www.g2.com/discussions/is-it-easy-to-migrate-to-servicetitan) — 4 comments, 1 upvote
  > **Top comment:** "The answer is kind of complicated. In short, yes it is Easy. Service Titan has a whole range of trainers, support staff and online training to make the..."
- Title: [What is ServiceTitan?](https://www.g2.com/discussions/what-is-servicetitan) — 2 comments
  > **Top comment:** "Servicetitan is a industry specific software for plumbing, heating, electrical, garage doors, lawn care and pest control.  They are expanding to other..."
- Title: [What is ServiceTitan used for?](https://www.g2.com/discussions/what-is-servicetitan-used-for) — 1 comment, 1 upvote
  > **Top comment:** "Service Titan is an online field service management system.  It is cloud based.  It has it all.  It is used for industries like HVAC, Plumbing, Electrical,..."
- Title: [What is Titan software?](https://www.g2.com/discussions/what-is-titan-software) — 1 comment, 1 upvote
  > **Top comment:** "Service Titan is an online field service management system. It is cloud based. It has it all. It is used for industries like HVAC, Plumbing, Electrical,..."
- Title: [Does ServiceTitan integrate with QuickBooks?](https://www.g2.com/discussions/does-servicetitan-integrate-with-quickbooks) — 1 comment, 2 upvotes
  > **Top comment:** "Yes, it integrates with Quickbooks"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/service-fusion-vs-servicetitan)