# Service Fusion vs ServiceTitan Comparison
---
## AI Generated Summary
- **G2 reviewers report** that ServiceTitan excels in overall user satisfaction, reflected in its higher G2 Score compared to Service Fusion. Users appreciate the platform's ability to integrate with tools like QuickBooks Online, which streamlines their billing processes.
- **Users say** that Service Fusion offers a user-friendly experience, particularly for back-office tasks and customer interactions. Reviewers highlight its all-in-one platform capabilities, which simplify workflows by combining dispatching, scheduling, and invoicing without needing to switch between multiple applications.
- **According to verified reviews** , ServiceTitan's implementation process is often praised for its intuitive onboarding, although some users mention that it can be challenging to configure for specific workflows. In contrast, Service Fusion users find its setup to be more straightforward, contributing to a smoother initial experience.
- **Reviewers mention** that ServiceTitan provides robust customer support, with many users specifically praising their Customer Success Manager for being proactive and knowledgeable. This level of support seems to enhance user confidence in the platform, while Service Fusion users also appreciate the quality of support but report slightly less engagement.
- **G2 reviewers highlight** that ServiceTitan's automation features significantly reduce the time spent on tedious tasks, allowing users to focus on more critical aspects of their business. Meanwhile, Service Fusion users enjoy its automated communication features, which help maintain customer engagement and streamline operations.
- **Users report** that while ServiceTitan has a strong presence in the HVAC market, Service Fusion is favored by small businesses for its affordability and comprehensive feature set. This makes Service Fusion an attractive option for budget-conscious users looking for essential functionalities without the higher price tag associated with ServiceTitan.



---
## Frequently Asked Questions

### What is the difference between ServiceTitan vs Service Fusion?

ServiceTitan stands out for its higher G2 rating, more robust support scores, and a stronger reviewer-cited strength in reporting and automation, while Service Fusion is rated higher for ease of setup and ease of use.

| [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) | [Service Fusion](https://www.g2.com/products/service-fusion/reviews) |
| --- | --- |
| 4.4/5 (375 reviews) | 4.1/5 (124 reviews) |
| Small-Business | Small-Business |
| 6.7 | 7.9 |
| 7.7 | 8.4 |
| Reporting and automation | Ease of use and intuitive setup |



### How do the pricing models of ServiceTitan and Service Fusion compare?

Service Fusion is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to ServiceTitan.

- **ServiceTitan:** Reviewers frequently cite high costs and expensive add-ons as a trade-off, with several noting contract rigidity and unexpected charges.
- **Service Fusion:** Reviewers highlight unlimited user pricing and cost-effectiveness as key advantages, especially for growing teams, though some mention it can still be expensive compared to competitors.
- **Switching reasons:** Recent reviewers have switched to Service Fusion for more affordable pricing and to avoid per-user fees.



### What are the best alternatives to ServiceTitan and Service Fusion?

The top three alternatives to ServiceTitan and Service Fusion are Jobber, Simpro, and FieldPulse.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) | 4.4/5 (375) | Small-Business | High cost, expensive add-ons | Reporting and automation |
| [Service Fusion](https://www.g2.com/products/service-fusion/reviews) | 4.1/5 (124) | Small-Business | Unlimited user pricing, cost-effective | Ease of use and intuitive setup |
| [Jobber](https://www.g2.com/products/jobber/reviews) | 4.6/5 (526) | Small-Business | Reviewers highlight affordability and transparent pricing | Ease of use and customer support |
| [Simpro](https://www.g2.com/products/simpro/reviews) | 4.2/5 (455) | Small-Business | Reviewers note flexible pricing options | Comprehensive feature set |
| [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) | 4.7/5 (372) | Small-Business | Reviewers cite strong value for small teams | Mobile functionality and ease of use |



### Which Field Service Management features should I prioritize when comparing ServiceTitan and Service Fusion?

Buyers comparing ServiceTitan and Service Fusion should prioritize Dispatch, Reporting, Integrations, Ease of Setup, and Customer Support.

- **Dispatch:** ServiceTitan (15 all-time mentions), Service Fusion (4 all-time mentions)
- **Reporting:** ServiceTitan (13 all-time mentions), Service Fusion (3 all-time mentions)
- **Integrations:** ServiceTitan (12 all-time mentions), Service Fusion (4 all-time mentions)
- **Ease of Setup:** ServiceTitan (6.7), Service Fusion (7.9)
- **Customer Support:** ServiceTitan (7.7), Service Fusion (8.4)



### What are the pros and cons of ServiceTitan vs Service Fusion?

ServiceTitan's headline strength is robust reporting and automation, while Service Fusion's is ease of use and intuitive setup.

- **ServiceTitan strengths:** Reporting features (13 all-time mentions), automation, all-in-one tools, integrations (12 all-time mentions), and centralization.
- **ServiceTitan trade-offs:** Steep learning curve (17 all-time mentions), high cost, complex setup, and contract rigidity.
- **Service Fusion strengths:** Ease of use (12 all-time mentions), intuitive setup, unlimited user pricing, and strong customer support (7 all-time mentions).
- **Service Fusion trade-offs:** Data management issues (4 all-time mentions), limited app functionality, reporting limitations, and some integration issues.



### Is ServiceTitan or Service Fusion better for small businesses?

Service Fusion is the better fit for small businesses, with higher ease of setup and more positive small-business reviewer sentiment.

- **ServiceTitan:** Largest segment is Small-Business, but recent reviews highlight challenges for small teams, including high cost and complex onboarding.
- **Service Fusion:** Largest segment is Small-Business, with reviewers consistently citing ease of use, intuitive setup, and value for small and growing teams.



### Which Field Service Management platform has better integrations?

ServiceTitan is favored for integrations, with more reviewer-cited mentions and specific third-party tool references.

- **ServiceTitan:** Integrations with QuickBooks Online (12 all-time mentions), accounting and reporting tools, and distributor pricebook integrations are highlighted in reviews.
- **Service Fusion:** Integrations with QuickBooks and other third-party applications are mentioned, but with fewer all-time mentions and some reviewers noting integration limitations.



### How do ServiceTitan and Service Fusion compare on customer support?

Service Fusion scores materially higher on Quality of Support, with a 0.7-point advantage over ServiceTitan (8.4 vs 7.7).

- **ServiceTitan:** Reviewers describe support as inconsistent, with both positive experiences (dedicated customer success managers) and negative experiences (slow response times, lack of direct contact).
- **Service Fusion:** Reviewers consistently praise responsive and helpful support, with several citing quick turnaround and proactive assistance, though a few note support is not 24/7.



### Which is easier to implement, ServiceTitan or Service Fusion?

Service Fusion is easier to implement, with a 1.2-point higher Ease of Setup score (7.9 vs 6.7) and more positive reviewer sentiment.

- **ServiceTitan:** Reviewers frequently mention a steep learning curve, complex onboarding, and challenging setup, especially for small businesses.
- **Service Fusion:** Reviewers highlight intuitive setup, helpful tutorials, and a smoother onboarding process, with some noting minimal training required.



### Which product has better Dispatch?

ServiceTitan is the stronger platform for Dispatch, with more reviewer-cited mentions and higher sentiment for dispatch features.

- **ServiceTitan:** Dispatch is cited in 15 all-time mentions, with reviewers praising the new Dispatch Board, routing automation, and real-time scheduling.
- **Service Fusion:** Dispatch is cited in 4 all-time mentions, with reviewers noting ease of dispatching jobs and technician tracking, but also mentioning limitations in mobile functionality and reporting.



| | Service Fusion | ServiceTitan | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 124 | 375 | 

---
## Top Pros & Cons

### Service Fusion

Pros:
- Ease of Use (12 reviews)
- Customer Support (7 reviews)

Cons:
- Data Management Issues (4 reviews)
- Expensive (4 reviews)

### ServiceTitan

Pros:
- Ease of Use (29 reviews)
- Customer Support (24 reviews)

Cons:
- Learning Curve (17 reviews)
- Improvement Needed (15 reviews)

---
## Ratings Comparison
| Rating | Service Fusion | ServiceTitan | 
|---|---|---|
  | **Meets Requirements** | 8.2 (113 reviews) | 8.7 (306 reviews) | 
  | **Ease of Use** | 8.6 (113 reviews) | 8.3 (311 reviews) | 
  | **Ease of Setup** | 7.9 (82 reviews) | 6.7 (238 reviews) | 
  | **Ease of Admin** | 8.2 (78 reviews) | 8.0 (201 reviews) | 
  | **Quality of Support** | 8.4 (112 reviews) | 7.7 (301 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (78 reviews) | 8.7 (202 reviews) | 
  | **Product Direction (% positive)** | 8.2 (114 reviews) | 9.0 (300 reviews) | 

---
## Pricing

### Service Fusion

#### Entry-Level Pricing

Plan: STARTER

Price: Starting at $259.00

Description: All essential features + text messaging & auto-reminders

Key Features:
- Office Users / Field Workers (Unlimited)
- Customers (Unlimited)
- Estimates & Jobs (Unlimited)

[Browse all 3 editions](https://www.g2.com/products/service-fusion/pricing)

#### Free Trial

No

### ServiceTitan

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### HVAC

| Product | Score | Reviews |
|---|---|---|
| **Service Fusion** | N/A | N/A |
| **ServiceTitan** | N/A | N/A |

#### Additional Functionality

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **Time & Expense Tracking** | Not enough data | Not enough data | 
| **Technician Management** | Not enough data | Not enough data | 
| **Billing & Invoicing** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **Quotes/Estimates** | Not enough data | Not enough data | 
| **Job Costing** | Not enough data | Not enough data | 
| **Job Tracking** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Timesheet Management** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Location Tracking** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Work Order Management** | Not enough data | Not enough data | 
| **Service History** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **IoT Device Management** | Not enough data | Not enough data | 
| **Customer Portal** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Electronic Signature** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Routing** | Not enough data | Not enough data | 
| **Equipment Tracking** | Not enough data | Not enough data | 
| **Electronic Payments** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Dispatch Management** | Not enough data | Not enough data | 
| **Maintenance Scheduling** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Accounting** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Accounting Integration** | Not enough data | Not enough data | 
| **Cost Database** | Not enough data | Not enough data | 
| **Commercial/Industrial** | Not enough data | Not enough data | 
| **Job Management** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Labor Rates** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **CAD Tools** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Visual Assemblies** | Not enough data | Not enough data | 
| **Bid Management** | Not enough data | Not enough data | 
| **Takeoff** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Cost Estimating** | Not enough data | Not enough data | 
| **For HVAC Companies** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 

### Pest Control

| Product | Score | Reviews |
|---|---|---|
| **Service Fusion** | N/A | N/A |
| **ServiceTitan** | N/A | N/A |

#### Activity Tracking

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **Activity Tracking** | Not enough data | Not enough data | 

#### API

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **API** | Not enough data | Not enough data | 

#### Calendar Management

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **Calendar Management** | Not enough data | Not enough data | 

#### Reporting & Statistics

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **Reporting & Statistics** | Not enough data | Not enough data | 

#### AI Copilot

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **AI Copilot** | Not enough data | Not enough data | 

#### Third-Party Integrations

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Workflow Management

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **Workflow Management** | Not enough data | Not enough data | 

#### Customer Database

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **Customer Database** | Not enough data | Not enough data | 

#### Customizable Reports

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **Customizable Reports** | Not enough data | Not enough data | 

#### Job Tracking

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **Job Tracking** | Not enough data | Not enough data | 

#### Inventory Management

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **Inventory Management** | Not enough data | Not enough data | 

#### CRM

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **CRM** | Not enough data | Not enough data | 

#### Electronic Payments

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **Electronic Payments** | Not enough data | Not enough data | 

#### Customizable Templates

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **Customizable Templates** | Not enough data | Not enough data | 

#### Activity Dashboard

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **Activity Dashboard** | Not enough data | Not enough data | 

#### Electronic Signature

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **Electronic Signature** | Not enough data | Not enough data | 

#### Scheduling

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **Scheduling** | Not enough data | Not enough data | 

#### Alerts/Notifications

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **Alerts/Notifications** | Not enough data | Not enough data | 

#### Reminders

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **Reminders** | Not enough data | Not enough data | 

#### Drag & Drop

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **Drag & Drop** | Not enough data | Not enough data | 

#### Mobile Access

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **Mobile Access** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **Generative AI** | Not enough data | Not enough data | 

#### Customer History

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **Customer History** | Not enough data | Not enough data | 

#### Real-Time Reporting

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **Real-Time Reporting** | Not enough data | Not enough data | 

#### Employee Management

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **Employee Management** | Not enough data | Not enough data | 

#### Client Portal

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **Client Portal** | Not enough data | Not enough data | 

#### SMS Messaging

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **SMS Messaging** | Not enough data | Not enough data | 

#### Quotes/Estimates

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **Quotes/Estimates** | Not enough data | Not enough data | 

#### Billing & Invoicing

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **Billing & Invoicing** | Not enough data | Not enough data | 

#### Work Order Management

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **Work Order Management** | Not enough data | Not enough data | 

#### Email Management

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **Email Management** | Not enough data | Not enough data | 

#### Fleet Management

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **Fleet Management** | Not enough data | Not enough data | 

#### Multi-Location

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **Multi-Location** | Not enough data | Not enough data | 

#### Dispatch Management

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **Dispatch Management** | Not enough data | Not enough data | 

#### Accounting Integration

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **Accounting Integration** | Not enough data | Not enough data | 

#### Job Management

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **Job Management** | Not enough data | Not enough data | 

#### Technician Management

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **Technician Management** | Not enough data | Not enough data | 

#### GPS

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **GPS** | Not enough data | Not enough data | 

#### Job Scheduling

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **Job Scheduling** | Not enough data | Not enough data | 

#### Property Layouts

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **Property Layouts** | Not enough data | Not enough data | 

#### Mobile Signature Capture

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **Mobile Signature Capture** | Not enough data | Not enough data | 

#### Pest Activity Tracking

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **Pest Activity Tracking** | Not enough data | Not enough data | 

#### Pesticide Usage Tracking

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **Pesticide Usage Tracking** | Not enough data | Not enough data | 

#### Routing

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **Routing** | Not enough data | Not enough data | 

#### For Pest Control Companies

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **For Pest Control Companies** | Not enough data | Not enough data | 

### Payment Processing

| Product | Score | Reviews |
|---|---|---|
| **Service Fusion** | 7.9/10 | 28 |
| **ServiceTitan** | N/A | N/A |

#### Payment Processing

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **Encryption** | 8.1 (19 reviews) | Not enough data | 
| **Credit Card Processing** | 8.1 (26 reviews) | Not enough data | 
| **Mobile Payments** | 8.3 (23 reviews) | Not enough data | 
| **Digital Wallet Integration** | Feature Not Available | Not enough data | 
| **Debit/Credit Card Processing** | Not enough data | Not enough data | 
| **Online Payments** | Not enough data | Not enough data | 
| **Partial Payments** | Not enough data | Not enough data | 
| **In-Person Payments** | Not enough data | Not enough data | 
| **Digital Wallet Payments** | Not enough data | Not enough data | 

#### Administration

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **Reporting & Analytics** | 7.7 (26 reviews) | Not enough data | 
| **E-commerce Integration** | Feature Not Available | Not enough data | 
| **Processing Fees** | 7.8 (26 reviews) | Not enough data | 
| **POS Integration** | Feature Not Available | Not enough data | 
| **Omnichannel** | 7.9 (18 reviews) | Not enough data | 
| **Levels 1 & 2** | 7.6 (20 reviews) | Not enough data | 
| **Level 3** | 7.4 (20 reviews) | Not enough data | 
| **Payment Gateway Integration** | Not enough data | Not enough data | 
| **ACH Payment Processing** | Not enough data | Not enough data | 
| **Cryptocurrency Processing** | Not enough data | Not enough data | 

#### Payment Options

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **Multi-Currency** | Feature Not Available | Not enough data | 
| **Self Service Portal** | 8.4 (25 reviews) | Not enough data | 

#### Security

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **POS Verification** | 8.1 (24 reviews) | Not enough data | 

#### Platform

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **Accounting integration** | 7.2 (27 reviews) | Not enough data | 
| **E-commerce Integration** | Feature Not Available | Not enough data | 

#### Additional Functionality

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **Data Synchronization** | Not enough data | Not enough data | 
| **Transaction Monitoring** | Not enough data | Not enough data | 
| **Purchasing & Receiving** | Not enough data | Not enough data | 
| **Contactless NFC** | Not enough data | Not enough data | 
| **Offline Access** | Not enough data | Not enough data | 
| **Electronic Signature** | Not enough data | Not enough data | 
| **PCI Compliance** | Not enough data | Not enough data | 
| **Credit Card Management** | Not enough data | Not enough data | 
| **Fraud Detection** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Returns Management** | Not enough data | Not enough data | 
| **Discount Management** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Barcode/Ticket Scanning** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Recurring/Subscription Billing** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Transaction History** | Not enough data | Not enough data | 
| **Mobile Card Reader** | Not enough data | Not enough data | 
| **Sales Tax Management** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Receipt Management** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Invoice Management** | Not enough data | Not enough data | 
| **Cash Management** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | Not enough data | 
| **Multi-Location** | Not enough data | Not enough data | 
| **Sales Trend Analysis** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Gift Card Management** | Not enough data | Not enough data | 
| **Sales Reports** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Multiple Payment Options** | Not enough data | Not enough data | 
| **Loyalty Program** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Expense Tracking** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 
| **Payment Links** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Payment Fraud Prevention** | Not enough data | Not enough data | 
| **Payment Reconciliation** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Billing & Invoicing** | Not enough data | Not enough data | 

### Roofing

| Product | Score | Reviews |
|---|---|---|
| **Service Fusion** | N/A | N/A |
| **ServiceTitan** | N/A | N/A |

#### Operations

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **Roofing Design** | Not enough data | Not enough data | 
| **Roofing Estimating** | Not enough data | Not enough data | 
| **Business Operations** | Not enough data | Not enough data | 

#### Resource Management

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **Supply Management** | Not enough data | Not enough data | 
| **Field Service Management** | Not enough data | Not enough data | 
| **Contractor Management** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Invoice Management** | Not enough data | Not enough data | 
| **Lead Management** | Not enough data | Not enough data | 
| **Job Management** | Not enough data | Not enough data | 
| **Team Management** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Purchase Order Management** | Not enough data | Not enough data | 
| **Inspection Management** | Not enough data | Not enough data | 
| **Dispatch Management** | Not enough data | Not enough data | 
| **Work Order Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **Electronic Payments** | Not enough data | Not enough data | 
| **Material Ordering** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Job Scheduling** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **QuickBooks Integration** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Customer Portal** | Not enough data | Not enough data | 
| **Accounting Integration** | Not enough data | Not enough data | 
| **Accounting** | Not enough data | Not enough data | 
| **Aerial Measurement** | Not enough data | Not enough data | 
| **Electronic Signature** | Not enough data | Not enough data | 
| **Industrial** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Photo Capture** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **GPS** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Time & Expense Tracking** | Not enough data | Not enough data | 
| **Job Costing** | Not enough data | Not enough data | 
| **Quotes/Estimates** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Billing & Invoicing** | Not enough data | Not enough data | 
| **Job Tracking** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Commercial** | Not enough data | Not enough data | 
| **Equipment Tracking** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **Service Fusion** | 8.0/10 | 92 |
| **ServiceTitan** | 7.6/10 | 235 |

#### Generative AI

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **AI Text Summarization** | 7.9 (20 reviews) | 7.9 (85 reviews) | 
| **AI Image-to-Text** | 7.3 (20 reviews) | 6.9 (81 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Before the Job

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **Calendar** | 8.3 (79 reviews) | 7.4 (190 reviews) | 
| **Dispatch** | 8.9 (80 reviews) | 8.9 (219 reviews) | 
| **Roles** | 8.3 (79 reviews) | 8.4 (201 reviews) | 
| **Booking** | 8.4 (81 reviews) | 8.4 (195 reviews) | 

#### On the Job

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **Location** | 8.1 (78 reviews) | 8.6 (202 reviews) | 
| **Employee Communication** | 8.0 (81 reviews) | 7.8 (206 reviews) | 
| **Behavior Monitoring** | 7.4 (59 reviews) | 7.3 (183 reviews) | 
| **Client Notifications** | 8.1 (73 reviews) | 8.5 (207 reviews) | 
| **Field Sales** | Feature Not Available | 8.1 (177 reviews) | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Multi-Location** | Not enough data | Not enough data | 
| **Payment Collection in the Field** | Not enough data | Not enough data | 

#### After the Job

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **Reports** | 7.6 (77 reviews) | 8.4 (214 reviews) | 
| **Analytics** | 7.4 (72 reviews) | 8.3 (207 reviews) | 
| **Billing & Invoicing** | 8.5 (80 reviews) | 8.7 (210 reviews) | 
| **CRM Integrations** | 7.5 (63 reviews) | 7.9 (186 reviews) | 
| **Accounting Integration** | Not enough data | Not enough data | 
| **QuickBooks Integration** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 

#### Agentic AI - Field Service Management

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 5.4 (20 reviews) | 
| **Natural Language Interaction** | Not enough data | 5.0 (18 reviews) | 
| **Proactive Assistance** | Not enough data | 5.1 (18 reviews) | 

#### Additional Functionality

| Feature | Service Fusion | ServiceTitan | 
|---|---|---|
| **Work Order Management** | Not enough data | Not enough data | 
| **Checklists** | Not enough data | Not enough data | 
| **Maintenance Scheduling** | Not enough data | Not enough data | 
| **Parts Management** | Not enough data | Not enough data | 
| **Service History** | Not enough data | Not enough data | 
| **Residential Properties** | Not enough data | Not enough data | 
| **Vendor Management** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Purchase Order Management** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Dispatch Management** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Asset Tracking** | Not enough data | Not enough data | 
| **Technician Management** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Job Management** | Not enough data | Not enough data | 
| **Preventive Maintenance** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Commercial Properties** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Historical Reporting** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Barcode/Ticket Scanning** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Facility Scheduling** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Inspection Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Predictive Maintenance** | Not enough data | Not enough data | 
| **Routing** | Not enough data | Not enough data | 
| **Forms Management** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Documentation Management** | Not enough data | Not enough data | 
| **File Storage** | Not enough data | Not enough data | 
| **Electronic Signature** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Personalization and Recommendation** | Not enough data | Not enough data | 
| **Resource Allocation** | Not enough data | Not enough data | 
| **GPS** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Quotes/Estimates** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Online Time Clock** | Not enough data | Not enough data | 
| **Workforce Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **Productivity Analysis** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Price and Cost Calculations** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Equipment Tracking** | Not enough data | Not enough data | 
| **Data Capture and Transfer** | Not enough data | Not enough data | 
| **Time Tracking** | Not enough data | Not enough data | 
| **Data Synchronization** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **Location Tracking** | Not enough data | Not enough data | 
| **Route Optimization** | Not enough data | Not enough data | 
| **Offline Access** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Knowledge Management** | Not enough data | Not enough data | 
| **Electronic Payments** | Not enough data | Not enough data | 
| **Customer History** | Not enough data | Not enough data | 
| **Inventory Control** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Client Portal** | Not enough data | Not enough data | 
| **Driver ETA** | Not enough data | Not enough data | 
| **Job Tracking** | Not enough data | Not enough data | 
| **Automated Scheduling** | Not enough data | Not enough data | 
| **Customer Management** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Work Order Creation** | Not enough data | Not enough data | 
| **Equipment Maintenance** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Recurring Appointments** | Not enough data | Not enough data | 
| **Contractor Management** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Field Service Management Software](https://www.g2.com/categories/field-service-management), [HVAC Software](https://www.g2.com/categories/hvac)

**Unique to Service Fusion (1):** [Payment Processing Software](https://www.g2.com/categories/payment-processing)

**Unique to ServiceTitan (2):** [Pest Control Software](https://www.g2.com/categories/pest-control-software), [Roofing Software](https://www.g2.com/categories/roofing-software)


---
## Reviewer Demographics

### By Company Size

| Segment | Service Fusion | ServiceTitan | 
|---|---|---|
| **Small-Business** | 84.2% | 65.6% | 
| **Mid-Market** | 12.5% | 32.5% | 
| **Enterprise** | 3.3% | 1.9% | 

### By Industry

#### Service Fusion

- **Construction:** 31.1%
- **Consumer Services:** 9.2%
- **Electrical/Electronic Manufacturing:** 9.2%
- **Facilities Services:** 6.7%
- **Real Estate:** 4.2%
- **Information Technology and Services:** 4.2%
- **Utilities:** 2.5%
- **Security and Investigations:** 2.5%
- **Consumer Goods:** 1.7%
- **Computer Networking:** 1.7%
- **Other:** 26.9%

#### ServiceTitan

- **Construction:** 38.0%
- **Consumer Services:** 23.1%
- **Utilities:** 4.5%
- **Marketing and Advertising:** 3.7%
- **Accounting:** 3.7%
- **Electrical/Electronic Manufacturing:** 2.5%
- **Facilities Services:** 2.5%
- **Information Technology and Services:** 2.0%
- **Retail:** 1.7%
- **Building Materials:** 1.7%
- **Other:** 16.6%

---
## Alternatives

### Alternatives to Service Fusion

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (530 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (374 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (208 reviews)
- [Workiz](https://www.g2.com/products/workiz/reviews) — 4.5/5 stars (244 reviews)
- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.3/5 stars (1256 reviews)
- [FieldEdge](https://www.g2.com/products/fieldedge/reviews) — 4.0/5 stars (87 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.1/5 stars (482 reviews)
- [ServiceTrade](https://www.g2.com/products/servicetrade/reviews) — 4.5/5 stars (59 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) — 4.1/5 stars (4962 reviews)

### Alternatives to ServiceTitan

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (530 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.1/5 stars (482 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (374 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (208 reviews)
- [ServiceTrade](https://www.g2.com/products/servicetrade/reviews) — 4.5/5 stars (59 reviews)
- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.3/5 stars (1256 reviews)
- [Kickserv](https://www.g2.com/products/kickserv/reviews) — 4.5/5 stars (181 reviews)
- [BuildOps](https://www.g2.com/products/buildops/reviews) — 4.2/5 stars (74 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [Workiz](https://www.g2.com/products/workiz/reviews) — 4.5/5 stars (244 reviews)

---
## Top Discussions

### Service Fusion

- Title: [When will Service Fusion be able integrate HST with Quickbooks properly?](https://www.g2.com/discussions/14670-when-will-service-fusion-be-able-integrate-hst-with-quickbooks-properly) — 3 comments, 1 upvote
  > **Top comment:** "Hi Sam - I would encourage you to reach out to our support team for this. You can get in touch with our support team using the information below. They can..."
- Title: [Where is service Fusion located?](https://www.g2.com/discussions/where-is-service-fusion-located) — 1 comment
  > **Top comment:** "we used to use this service back in 2020"
- Title: [Is Service Fusion compatible with Quickbooks?](https://www.g2.com/discussions/is-service-fusion-compatible-with-quickbooks) — 1 comment
  > **Top comment:** "Yes it is! It will sync every night and works great with it. "
- Title: [How do I set params on time tracking to round up or down to the nearest half hour?](https://www.g2.com/discussions/how-do-i-set-params-on-time-tracking-to-round-up-or-down-to-the-nearest-half-hour) — 1 comment, 1 upvote
  > **Top comment:** "You can manually add the time in yourself if you want to round up or down and it will stay at the time you entered if you do do it manually"

### ServiceTitan

- Title: [Is it easy to migrate to ServiceTitan?](https://www.g2.com/discussions/is-it-easy-to-migrate-to-servicetitan) — 4 comments, 1 upvote
  > **Top comment:** "The answer is kind of complicated. In short, yes it is Easy. Service Titan has a whole range of trainers, support staff and online training to make the..."
- Title: [What is ServiceTitan?](https://www.g2.com/discussions/what-is-servicetitan) — 2 comments
  > **Top comment:** "Servicetitan is a industry specific software for plumbing, heating, electrical, garage doors, lawn care and pest control.  They are expanding to other..."
- Title: [What is ServiceTitan used for?](https://www.g2.com/discussions/what-is-servicetitan-used-for) — 1 comment, 1 upvote
  > **Top comment:** "Service Titan is an online field service management system.  It is cloud based.  It has it all.  It is used for industries like HVAC, Plumbing, Electrical,..."
- Title: [What is Titan software?](https://www.g2.com/discussions/what-is-titan-software) — 1 comment, 1 upvote
  > **Top comment:** "Service Titan is an online field service management system. It is cloud based. It has it all. It is used for industries like HVAC, Plumbing, Electrical,..."
- Title: [Does ServiceTitan integrate with QuickBooks?](https://www.g2.com/discussions/does-servicetitan-integrate-with-quickbooks) — 1 comment, 2 upvotes
  > **Top comment:** "Yes, it integrates with Quickbooks"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/service-fusion-vs-servicetitan)