Sendbird Features

Delivers notifications to both sides of the conversation. 47 reviewers of Sendbird have provided feedback on this feature.

As reported in 48 Sendbird reviews. Allows for live chat to be enabled within the app for customer help.

Allows users to customize chat colors, text, logos, and branding. 48 reviewers of Sendbird have provided feedback on this feature.

Archives conversations in a separate location for later reference. This feature was mentioned in 45 Sendbird reviews.

Based on 47 Sendbird reviews. Enables employees to denote potential customers.

Based on 44 Sendbird reviews. Establishes a knowledge base for employee reference during conversations.

Based on 45 Sendbird reviews. Provides a central location for help requests, helping employees respond sooner.

Based on 45 Sendbird reviews. Allows for the creation of profiles for contacts and customers.

As reported in 19 Sendbird reviews. Allow users to customize their messages.

As reported in 19 Sendbird reviews. Schedule push notifications to be delivered at a specific date and time, or set an expiration for time-bound messages

Based on 19 Sendbird reviews. Retarget your messages based on previous user engagement.

Automate notifications based on user behavior 19 reviewers of Sendbird have provided feedback on this feature.

Track and report on performance metrics and conversions This feature was mentioned in 19 Sendbird reviews.

Report on audience demographics and engagement 19 reviewers of Sendbird have provided feedback on this feature.

Personalize messages with contextual data such as customer names or product recommendations This feature was mentioned in 19 Sendbird reviews.

As reported in 19 Sendbird reviews. Enhance messages with images, emojis, animated gifs, or videos

Based on 19 Sendbird reviews. Integrate with third-party marketing or e-commerce software

Empowers developers to intuitively integrate cloud communications functionality for their applications. 68 reviewers of Sendbird have provided feedback on this feature.

Grants high speed API calls for fast communications. This feature was mentioned in 68 Sendbird reviews.

Enables a wide variety of communication types such as SMS, voice, video, etc. 64 reviewers of Sendbird have provided feedback on this feature.

Based on 67 Sendbird reviews. Provides clear, effective documentation for API integrations.

Based on 65 Sendbird reviews. Provides public user forums for support questions and help.

As reported in 67 Sendbird reviews. Connects users with professional support teams to troubleshoot and finetune integrations.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt. This feature was mentioned in 39 Sendbird reviews.

Based on 39 Sendbird reviews. Condenses long documents or text into a brief summary.

As reported in 32 Sendbird reviews. Simulates human-like speech from text inputs.

Allows users to automate responses to customer inquiries across various channels. This feature was mentioned in 12 Sendbird reviews.

Based on 11 Sendbird reviews. Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.

Allows users to automate the handling, processing, and management of documents. 12 reviewers of Sendbird have provided feedback on this feature.

Based on 11 Sendbird reviews. Allows the AI agent to learn from interactions and adapt its responses accordingly.

Allows the AI agent to learn from interactions and adapt its responses accordingly. 11 reviewers of Sendbird have provided feedback on this feature.

Provides the AI agent the ability to execute tasks without requiring constant user input. This feature was mentioned in 11 Sendbird reviews.

Allows the AI agent to identify and resolve issues without user intervention. This feature was mentioned in 11 Sendbird reviews.

As reported in 11 Sendbird reviews. Allows the AI agent to autonomously resolve customer queries without human intervention.

Enables the AI agent to provide accurate answers based on the context of customer inquiries. This feature was mentioned in 11 Sendbird reviews.

As reported in 11 Sendbird reviews. Allows the AI agent to analyze customer sentiment and adjust responses accordingly.

Enables the AI agent to retrieve information from a knowledge base to assist with query resolution. 11 reviewers of Sendbird have provided feedback on this feature.

As reported in 11 Sendbird reviews. Provides users the ability to interact with the AI agent in multiple languages for global support.

Enables the AI agent to initiate interactions, such as reminders or follow-ups, with customers. This feature was mentioned in 11 Sendbird reviews.

Based on 11 Sendbird reviews. Provides users the ability to automate gathering and analyzing customer feedback after interactions.

As reported in 11 Sendbird reviews. Allows the AI agent to identify when issues require human intervention and escalate them appropriately.

As reported in 11 Sendbird reviews. Enables the AI agent to streamline repetitive customer service tasks, improving efficiency and response times.

Capability to perform complex tasks without constant human input

Improves performance based on feedback and experience

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives