[ Sendbird Reviews ](https://www.g2.com/products/sendbird/reviews) [ Sendbird Reviews ](https://www.g2.com/products/sendbird/reviews) # Sendbird Features ##### ## Communication (2) Notifications Delivers notifications to both sides of the conversation. In-App Messaging Allows for live chat to be enabled within the app for customer help. Show More ##### ## Internal Use (6) Customization Allows users to customize chat colors, text, logos, and branding. Conversation Archiving Archives conversations in a separate location for later reference. Lead Development Enables employees to denote potential customers. Knowledge Base Establishes a knowledge base for employee reference during conversations. Team Inbox Provides a central location for help requests, helping employees respond sooner. Customer Profiles Allows for the creation of profiles for contacts and customers. Show More ##### ## Campaigns (4) Customize Allow users to customize their messages. Scheduling Schedule push notifications to be delivered at a specific date and time, or set an expiration for time-bound messages Retarget Retarget your messages based on previous user engagement. Triggered Notifications Automate notifications based on user behavior Show More ##### ## Analytics (2) Campaign Performance Track and report on performance metrics and conversions Audience Insights Report on audience demographics and engagement Show More ##### ## Optimization (3) Personalization Personalize messages with contextual data such as customer names or product recommendations Rich Notifications Enhance messages with images, emojis, animated gifs, or videos Integrations Integrate with third-party marketing or e-commerce software Show More ##### ## Functionality (3) Ease Of Integration Empowers developers to intuitively integrate cloud communications functionality for their applications. API Call Speed Grants high speed API calls for fast communications. Communication Varieties Enables a wide variety of communication types such as SMS, voice, video, etc. Show More ##### ## Support (3) Documentation Provides clear, effective documentation for API integrations. Community Support Provides public user forums for support questions and help. Professional Support Connects users with professional support teams to troubleshoot and finetune integrations. Show More ##### ## Generative AI (5) AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text-to-Speech Simulates human-like speech from text inputs. Show More ##### ## Automation (3) Customer Interaction Automation Allows users to automate responses to customer inquiries across various channels. Feedback Collection Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders. Document Processing Allows users to automate the handling, processing, and management of documents. Show More ##### ## Autonomy (4) Independent Decision Making Allows the AI agent to learn from interactions and adapt its responses accordingly. Adaptive Responses Allows the AI agent to learn from interactions and adapt its responses accordingly. Task Execution Provides the AI agent the ability to execute tasks without requiring constant user input. Problem Solving Allows the AI agent to identify and resolve issues without user intervention. Show More ##### ## Customer Query Resolution - AI Customer Support Agents (5) Automated Ticket Resolution Allows the AI agent to autonomously resolve customer queries without human intervention. Contextual Response Generation Enables the AI agent to provide accurate answers based on the context of customer inquiries. Sentiment Analysis Allows the AI agent to analyze customer sentiment and adjust responses accordingly. Knowledge Base Utilization Enables the AI agent to retrieve information from a knowledge base to assist with query resolution. Multilingual Support Provides users the ability to interact with the AI agent in multiple languages for global support. Show More ##### ## Customer Interaction Automation - AI Customer Support Agents (4) Proactive Customer Outreach Enables the AI agent to initiate interactions, such as reminders or follow-ups, with customers. Feedback Collection Provides users the ability to automate gathering and analyzing customer feedback after interactions. Escalation Handling Allows the AI agent to identify when issues require human intervention and escalate them appropriately. Workflow Optimization Enables the AI agent to streamline repetitive customer service tasks, improving efficiency and response times. Show More ##### ## Agentic AI - Push Notification (3) Autonomous Task Execution Capability to perform complex tasks without constant human input Adaptive Learning Improves performance based on feedback and experience Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ##### ## Agentic AI - Bot Platforms (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ## Top-Rated Alternatives [ ![Stream](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1a2c53b056e714c14eceb9489911c6cd/stream-2024-08-01.jpg "Stream") Stream 4.5/5 (52) ](https://www.g2.com/products/stream-2024-08-01/reviews) [ ![Twilio](https://images.g2crowd.com/uploads/product/hd_favicon/1487565692/twilio.svg "Twilio") Twilio 4.1/5 (453) ](https://www.g2.com/products/twilio/reviews) [ ![CometChat](https://images.g2crowd.com/uploads/product/hd_favicon/1531231306/cometchat.png "CometChat") CometChat 4.6/5 (103) ](https://www.g2.com/products/cometchat/reviews) [ View All Alternatives ](https://www.g2.com/products/sendbird/competitors/alternatives) Sendbird Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_47d3a1103e64b9c2d8d907d26f16e836/twilio.png "Product Avatar Image") Twilio 4.1/5 (523) [ Compare Now ](https://www.g2.com/compare/sendbird-vs-twilio) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_441fcac6fff4e8350713fa861629153e/cometchat.png "Product Avatar Image") CometChat 4.6/5 (111) [ Compare Now ](https://www.g2.com/compare/cometchat-vs-sendbird) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1a2c53b056e714c14eceb9489911c6cd/stream-2024-08-01.jpg "Product Avatar Image") Stream 4.5/5 (53) [ Compare Now ](https://www.g2.com/compare/sendbird-vs-stream-2024-08-01) ##### Categories on G2 [ Live Chat ](https://www.g2.com/categories/live-chat)[ AI Customer Support Agents ](https://www.g2.com/categories/ai-customer-support-agents)[ Push Notification ](https://www.g2.com/categories/push-notification) [ Bot Platforms ](https://www.g2.com/categories/bot-platforms)[ Communication Platform as a Service (CPaaS) ](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) Show More ##### Explore More [ What AI infrastructure does everyone use for service companies ](https://www.g2.com/discussions/what-ai-infrastructure-does-everyone-use-for-service-companies)[ Comprehensive event management tools for enterprises ](https://www.g2.com/discussions/what-are-the-most-comprehensive-event-management-tools-for-enterprises)[ What is the best MDM platform for enterprise data integration? ](https://www.g2.com/discussions/what-is-the-best-mdm-platform-for-enterprise-data-integration) [ Best conversational AI platforms for website integration ](https://www.g2.com/discussions/what-are-the-best-conversational-ai-platforms-for-website-integration)[ Digital Marketing Services in Denver ](https://www.g2.com/categories/digital-marketing/locations/denver-co-us)[ Pros and Cons Details ](https://www.g2.com/products/sendbird/reviews?qs=pros-and-cons) Show More [ What AI infrastructure does everyone use for service companies ](https://www.g2.com/discussions/what-ai-infrastructure-does-everyone-use-for-service-companies)[ Comprehensive event management tools for enterprises ](https://www.g2.com/discussions/what-are-the-most-comprehensive-event-management-tools-for-enterprises)[ What is the best MDM platform for enterprise data integration? ](https://www.g2.com/discussions/what-is-the-best-mdm-platform-for-enterprise-data-integration) [ Best conversational AI platforms for website integration ](https://www.g2.com/discussions/what-are-the-best-conversational-ai-platforms-for-website-integration)[ Digital Marketing Services in Denver ](https://www.g2.com/categories/digital-marketing/locations/denver-co-us)[ Pros and Cons Details ](https://www.g2.com/products/sendbird/reviews?qs=pros-and-cons)