Nothing, the whole system is difficult to navigate, and the service is awful. Review collected by and hosted on G2.com.
I am currently at the end of the tax year and in the process of submitting my tax return and settling any outstanding payments. At the start of my employment, I submitted all the necessary documentation, including the form detailing my earnings for the tax year, which ensures that I am taxed correctly from the outset.
Unfortunately, it appears that Safeguard did not forward this form to payroll. As a result, I have been taxed incorrectly and now face a significant bill due to this oversight. This situation has arisen through no fault of my own. Review collected by and hosted on G2.com.
Thank you for taking the time to share your experience. We’re truly sorry to hear of the difficulties you’ve encountered, especially regarding your tax documentation and the impact on your year-end filing. With the timing of your review and tax season, we believe the error in forwarding may have been related to a systems transition as we divested our Enterprise Pay division (Payroll 360) to Deel in mid-March. Is this the product you are reviewing? Knowing the solution you were using will help us understand how best to support you. Regardless, this is not the experience we aim to deliver. We understand how important it is for payroll processes to be accurate and timely, and we take your concerns seriously. If you haven’t already, we encourage you to reach out to our support team directly so we can work with you on a resolution. We can be reached at geoservices@safeguardglobal.com. Your feedback is invaluable in helping us improve our systems and service. Thank you again for bringing this to our attention.
