RingCX Reviews & Product Details

RINGCX PRODUCT DESCRIPTION RingCX is an AI-first Contact Center as a Service (CCaaS) solution that delivers effortless customer experiences before, during, and after every interaction. Recognized with Metrigy's 2026 MetriStar Top Provider Award for CCaaS, RingCX enables businesses to manage human and AI agents, maximize team performance, and improve customer satisfaction from a single omnichannel platform. AGENTIC VOICE AI AND OMNICHANNEL SUPPORT Agentic Voice AI serves as the core of RingCX, delivering automation, real-time assistance, and insights across every interaction. The platform provides comprehensive omnichannel capabilities, supporting voice calls and over 20 digital channels natively. For total operational simplicity, all 20+ digital channels are included under a single license, letting businesses meet customers where they are without complex tier pricing or hidden channel add-on costs. AI-POWERED SELF-SERVICE AND AVA ASSISTANCE RingCX streamlines operations and drives down wait times with purpose-built AI support. The platform utilizes autonomous AI agents, including AI Receptionist (AIR) and AI Representative (AIR Pro), as well as an open ecosystem for IVAs like Cognigy and Omilia, to provide always-on 24/7 self service. For live interactions, the platform deploys AVA Agent Assist and AVA Supervisor Assist to deliver in-the-moment coaching, dynamic compliance guidelines, and instant conversation visibility, ensuring teams resolve complex inquiries efficiently. NATIVE WORKFORCE ENGAGEMENT MANAGEMENT WITH RINGWEM To continuously optimize customer service teams, the platform features RingWEM, a native AI-powered Workforce Engagement Management suite. This integrated toolkit encompasses automated quality management, advanced interaction analytics, and workforce management. By evaluating customer conversations across channels, RingWEM provides actionable operational insights into agent performance, customer sentiment, and operational efficiency. RAPID DEPLOYMENT AND NATIVE CRM INTEGRATIONS Built for rapid implementation, businesses can fully deploy a new RingCX contact center in just a few days. The solution provides industry-leading 99.999% availability to keep remote and hybrid agents reliably connected from anywhere. Competitively priced for mid-market deployments and easy to manage, RingCX integrates natively with the RingEX unified communications platform and major enterprise CRMs to offer an effortless single-pane-of-glass workspace. WHY CHOOSE RINGCX Modern support and sales organizations choose RingCX to eliminate the friction of fragmented legacy systems. By uniting Agentic Voice AI, autonomous tools like AIR, real-time guidance from AVA Agent Assist and AVA Supervisor Assist, built-in workforce optimization via RingWEM, and an all-inclusive omnichannel footprint into one simple deployment, RingCX delivers modern customer service infrastructure that is highly intelligent and exceptionally reliable.

Seller

RingCentral

Discussions

RingCX Community

Languages Supported

German, English, French, Italian, Spanish

Solution Type

All-in-One

Overview by

Madi Hayford

Used by Accenture and 2 others

Beta

Pricing

Pricing provided by RingCX.

Standard

Starting at $65.00

1 Seats Per Month

View More Pricing Information

RingCX Integrations

(20)

Verified by RingCX

Show More Integrations

Verified User in Real Estate

Small-Business (50 or fewer emp.)

8/26/2026

"High-Quality Phone and Video Calls"

4/5

What do you like best about RingCX?

I like the quality of phone and video calls. Review collected by and hosted on G2.com.

What do you dislike about RingCX?

The limited number of texts that can be sent per month. Some numbers that I was able to text, I no longer can do so. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCX

edit

It is fantastic to hear that RingCX is delivering high-quality audio and video performance for you and your team! Having crystal-clear call quality and smooth video connections makes a massive difference in keeping business communications professional. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together.

Janae J.

2/9/2026

"User-Friendly with Strong Features, But Needs Faster Support"

4/5

What do you like best about RingCX?

We use RingCX for phone calls, emails, and team analytics. We like its user-friendly dashboards and help articles. The customer support is also great, and we appreciate the clean layout. The initial setup, customization, and training on RingCX were fantastic. Review collected by and hosted on G2.com.

What do you dislike about RingCX?

Response times with customer support. We have had a case open for over a week without full resolution yet. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCX

edit

It is great to hear that RingCX is streamlining your emails and team analytics, and that your initial setup was a fantastic experience. The Review Team would love the opportunity to learn more about your experience with our products and services, and help improve your experience however we can. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together.

We appreciate you for being a loyal RingCentral customer, Janae!

Irene W.

1/21/2026

"Seamless Communication, Exceptional Support"

5/5

What do you like best about RingCX?

I like RingCX's customer engagement features, which connect everything and even allow me to communicate with my team through messages. This real-time connectivity helps us address customer questions effectively and ensures we provide accurate answers. I also found the initial setup to be pretty easy and appreciated the great support provided during the process. Review collected by and hosted on G2.com.

What do you dislike about RingCX?

No dislikes Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCX

edit

Thank you for the exceptional review! We are thrilled to hear that RingCX helps you and your team thrive through real-time connectivity and seamless customer engagement. It is wonderful to know that the integration of calls, messages, and appointment confirmations into a single platform is providing the accuracy and speed your team needs to serve your customers effectively. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together.

We appreciate you choosing RingCentral!

Dave D.

President and Owner

Small-Business (50 or fewer emp.)

1/21/2026

"Superior Service with Excellent Sound and Visual Quality"

5/5

What do you like best about RingCX?

Superior service, quality of sound and visual quality Review collected by and hosted on G2.com.

What do you dislike about RingCX?

Cannot think of anything at this time!!!!! Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCX

edit

Thank you for your review! We are thrilled to hear that you are enjoying the superior sound and visual quality of RingCX. We know that clear communication is the foundation of building trust, and we are glad our platform helps you foster quality connections with both your team members and your customers. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together.

We appreciate you for being a loyal RingCentral customer, Dave!

Arielle J.

Client Services

Small-Business (50 or fewer emp.)

10/14/2025

"Great AI Notetaking and Action Plans, but Call Quality Needs Improvement"

4/5

What do you like best about RingCX?

I really appreciate the AI notetaking feature, especially how it provides a summary and action plan tailored for each participant on the call. This makes follow-ups much easier and ensures everyone knows their next steps. Review collected by and hosted on G2.com.

What do you dislike about RingCX?

The quality of the call service is spotty Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCX

edit

Hey Arielle, thank you for sharing your experience! We are glad to hear that RingCX’s AI notetaking and action plan features help streamline your follow-ups. The Review Team would love to continue the conversation; please reference this review and email us at review@ringcentral.com with more information so we can learn more from you and help improve your experience in any way we can.

We appreciate you for being a loyal RingCentral customer, Arielle!

Gabriela G.

Licensed P&C Agent

Small-Business (50 or fewer emp.)

9/18/2025

"Works for it's purpose."

5/5

What do you like best about RingCX?

I like that it is easy to use and it has a red notice when there is a missed call or chat. Review collected by and hosted on G2.com.

What do you dislike about RingCX?

I dislike that I'm not able to send pictures unless my owner has configured something on her side. So, I'm able to see pictures that are sent by my coworkers but I'm not able to send pictures. Also, this might have been corrected but if there's a missed voicemail and I delete it without actually listening to it, it stays red. We get the voicemails forwarded so sometimes, I don't need to listen to them through the app. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCX

edit

Hey Gabriela, thank you for sharing your experience with RingCX and highlighting both what is working well and where we can improve. It is great to hear that the platform helps you stay connected with your coworkers while working from home. We also appreciate your feedback on picture sharing and voicemail notifications; insights like these help us refine the product. If you are interested in sharing more about your experience, please reference this review and email the Review Team directly at review@ringcentral.com with more information; we would love to hear more from you.

Thank you for being a loyal RingCentral customer, Gabriela!

Stacy R.

Business Development Manager

Small-Business (50 or fewer emp.)

6/4/2025

"I love that it does calls, texts and chats."

5/5

What do you like best about RingCX?

It helps that you can change your number to decrease the chance of clients thinking you are spam. It is also nice how you can chat with your co-workers and the text ability to clients that do not like to talk on the phone, is a very nice option. It also records everything so you never have to worry about people claiming things that never happened, but also keeps you on your toes, and keeps you staying very professional, and not becoming complacent. Review collected by and hosted on G2.com.

What do you dislike about RingCX?

The only thing is the announcing of the call being recorded can result in more hangups. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCX

edit

Thank you for sharing your experience with RingCX, Stacy! We are pleased to hear how the platform’s voice, text, and chat capabilities are helping you stay connected and productive, especially across international teams. It is excellent that number flexibility, internal chat, and call recording features support your workflow and professionalism. If you are interested in sharing more about your experience, please email the Review Team at review@ringcentral.com.

Thanks again for choosing RingCentral and taking the time to review us!

Jithin J.

Lead - Customer Success Data Analysis and Process Insights

Mid-Market (51-1000 emp.)

1/22/2026

"Straightforward Setup and the Best Communication Provider I’ve Used"

5/5

What do you like best about RingCX?

The configuration is straightforward, and it’s the best communication provider I’ve ever used. Review collected by and hosted on G2.com.

What do you dislike about RingCX?

Sometimes the reports have bugs, which makes things difficult for the data team. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCX

edit

Jithin, thank you for the incredible feedback! We are honored to be named the best communication provider you have used, and we are so glad that our straightforward setup has helped centralize your multi-team communications. We want to make sure your data team has confidence in our analytics. If you have a specific report that is not pulling correctly, please reach out to our Support Team or please reference this review and email the Review Team at review@ringcentral.com with more details so we can escalate. You can also use the "Report an Issue" feature directly in the RingCX Analytics dashboard. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.

We appreciate you being a loyal RingCentral customer, Jithin!

See how RingCX improved

Maria B.

Customer Service Agent

Small-Business (50 or fewer emp.)

11/25/2025

"Boosts Productivity and Keeps Reports on Track"

5/5

What do you like best about RingCX?

It helps keep the reports in check and assists with productivity. Review collected by and hosted on G2.com.

What do you dislike about RingCX?

It could be a little bit more organized. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCX

edit

Hey Maria, thank you for your valuable feedback! We are thrilled to hear that RingCX successfully boosts your productivity and aids the crucial management of your reports. We appreciate your candid comment that the platform could be a little bit more organized; we are dedicated to providing an intuitive user experience. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together.

Thank you again for choosing RingCentral, Maria!

Nicole A.

Head Of Operations

Small-Business (50 or fewer emp.)

1/21/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"Incredibly Easy App Experience"

5/5

What do you like best about RingCX?

How easy the app is to use!!! My comopany loves to use it! Review collected by and hosted on G2.com.

What do you dislike about RingCX?

connection and wifi issues. We do have some drop calls often. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCX

edit

Thank you for the fantastic review! We are excited to hear that your company loves using RingCX and that it has helped significantly reduce your phone bill. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and see tips from both peers and RingCentral experts. For your convenience, we have included a link below.

Thank you for being a loyal RingCentral customer, Nicole!

See how RingCX improved