RingCX Reviews & Product Details

RINGCX PRODUCT DESCRIPTION RingCX is an AI-first Contact Center as a Service (CCaaS) solution that delivers effortless customer experiences before, during, and after every interaction. Recognized with Metrigy's 2026 MetriStar Top Provider Award for CCaaS, RingCX enables businesses to manage human and AI agents, maximize team performance, and improve customer satisfaction from a single omnichannel platform. AGENTIC VOICE AI AND OMNICHANNEL SUPPORT Agentic Voice AI serves as the core of RingCX, delivering automation, real-time assistance, and insights across every interaction. The platform provides comprehensive omnichannel capabilities, supporting voice calls and over 20 digital channels natively. For total operational simplicity, all 20+ digital channels are included under a single license, letting businesses meet customers where they are without complex tier pricing or hidden channel add-on costs. AI-POWERED SELF-SERVICE AND AVA ASSISTANCE RingCX streamlines operations and drives down wait times with purpose-built AI support. The platform utilizes autonomous AI agents, including AI Receptionist (AIR) and AI Representative (AIR Pro), as well as an open ecosystem for IVAs like Cognigy and Omilia, to provide always-on 24/7 self service. For live interactions, the platform deploys AVA Agent Assist and AVA Supervisor Assist to deliver in-the-moment coaching, dynamic compliance guidelines, and instant conversation visibility, ensuring teams resolve complex inquiries efficiently. NATIVE WORKFORCE ENGAGEMENT MANAGEMENT WITH RINGWEM To continuously optimize customer service teams, the platform features RingWEM, a native AI-powered Workforce Engagement Management suite. This integrated toolkit encompasses automated quality management, advanced interaction analytics, and workforce management. By evaluating customer conversations across channels, RingWEM provides actionable operational insights into agent performance, customer sentiment, and operational efficiency. RAPID DEPLOYMENT AND NATIVE CRM INTEGRATIONS Built for rapid implementation, businesses can fully deploy a new RingCX contact center in just a few days. The solution provides industry-leading 99.999% availability to keep remote and hybrid agents reliably connected from anywhere. Competitively priced for mid-market deployments and easy to manage, RingCX integrates natively with the RingEX unified communications platform and major enterprise CRMs to offer an effortless single-pane-of-glass workspace. WHY CHOOSE RINGCX Modern support and sales organizations choose RingCX to eliminate the friction of fragmented legacy systems. By uniting Agentic Voice AI, autonomous tools like AIR, real-time guidance from AVA Agent Assist and AVA Supervisor Assist, built-in workforce optimization via RingWEM, and an all-inclusive omnichannel footprint into one simple deployment, RingCX delivers modern customer service infrastructure that is highly intelligent and exceptionally reliable.

Seller

RingCentral

Discussions

RingCX Community

Languages Supported

German, English, French, Italian, Spanish

Solution Type

All-in-One

Overview by

Madi Hayford

Used by Accenture and 2 others

Beta

Pricing

Pricing provided by RingCX.

Standard

Starting at $65.00

1 Seats Per Month

View More Pricing Information

RingCX Integrations

(20)

Verified by RingCX

Show More Integrations

Aldis C.

Sr. Executive

Mid-Market (51-1000 emp.)

7/29/2025

"One of the easiest and effective tools for staffing agencies"

5/5

What do you like best about RingCX?

The most helpful part of RingCX is its ease of use and it help us to easily implement all the features and integration with other tools of agency. It's friendly interface makes us to use frequently and effectively. One of the best part about RingCX is their customer support which is always available to solve issues in no time. Review collected by and hosted on G2.com.

What do you dislike about RingCX?

As far as I used RingCX, I don't find any issues sometimes chats gets deleted. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCX

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Thank you for your thoughtful review, Aldis! We are pleased that RingCX has been a helpful and effective tool for your staffing agency, especially in simplifying integrations and supporting your team’s day-to-day communications. We are also glad to hear that our Support Team has made a positive impact. If you are interested in sharing more about your experience, please reference this review and email the Review Team directly at review@ringcentral.com.

We appreciate you for choosing RingCentral!

Verified User in Construction

Mid-Market (51-1000 emp.)

1/21/2026

"Great mobile + desktop access, but switching between Ring CX and phone can be tricky"

3.5/5

What do you like best about RingCX?

I like the availability of using my mobile phone and the app on desktop Review collected by and hosted on G2.com.

What do you dislike about RingCX?

Sometimes I am not able to toggle between Ring CX and my mobile phone to get phone#'s or other info when I am on the phone Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCX

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Thank you for your feedback! We are glad to hear you are enjoying the flexibility of using RingCX across both your mobile device and desktop app. We are committed to making the transition between your devices and your data as seamless as possible. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together.

Thank you for choosing RingCentral!

Megan H.

Patient Access Manager

Mid-Market (51-1000 emp.)

8/21/2025

"Awesome AI Integrations"

4/5

What do you like best about RingCX?

My favorite feature in RingCX is RingSense. RingSense is an amazing tool that provides insights into each call, transcripts, automated scorecards and so much more! It has made call audits and quality assurance a breeze! Review collected by and hosted on G2.com.

What do you dislike about RingCX?

I wish that we could have access to call recordings in realtime. It takes about 1-2 hours for them to load. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCX

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Hey Megan, thank you for sharing your experience with RingCX! We are pleased that RingSense helps streamline your call audits and quality assurance processes. It is great to know that our AI features make such a positive impact for you and your team! If you are interested in sharing more about your experinece or continuing the conversation, please reference this review and email the Review Team directly at review@ringcentral.com with more information.

We appreciate you for being a loyal RingCentral customer!

Verified User in Medical Practice

Small-Business (50 or fewer emp.)

5/20/2025

"was great for after hours calls"

1.5/5

What do you like best about RingCX?

What I like best about RingCX is its user-friendly interface and the ability to manage calls, voicemails, and communication settings all in one place. The system is generally reliable and easy for staff to navigate, which helps reduce training time and improves workflow. I also appreciate the call routing and forwarding features, which are especially useful for keeping communication seamless when team members are working across different locations or remotely. Review collected by and hosted on G2.com.

What do you dislike about RingCX?

One of the main drawbacks of RingCX is that it lacks integration with healthcare-specific tools, making it harder to streamline workflows in a medical setting. We also found that text messaging capabilities were limited, especially compared to more modern platforms like Weave, which offer two-way texting and automation. Additionally, customer support can be slow to respond, which becomes frustrating when urgent communication issues arise. Review collected by and hosted on G2.com.

What problems is RingCX solving and how is that benefiting you?

RingCX helps solve the problem of managing calls across multiple locations and users, which is especially helpful in a busy clinic setting. It allows us to route calls efficiently, manage voicemails centrally, and ensure that no messages are missed — even when staff members are unavailable or working remotely. This has benefited us by improving communication reliability and making it easier to stay connected with patients and team members throughout the day. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCX

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Thank you for your thoughtful and detailed review. The Review Team is glad to hear that RingCX improves communication reliability for your clinic and makes after-hours and remote call management more seamless for your team. It is excellent to know that our call routing and voicemail management features support your day-to-day operations. We also appreciate your constructive feedback regarding healthcare-specific integrations, text messaging capabilities, and support responsiveness. These insights are invaluable as we continue enhancing our platform. Please email us at review@ringcentral.com. We would love to learn more about your experience and see how we can help improve it!

Thank you again for choosing RingCentral!

Gray G.

Human Resources Information System Specialist

Mid-Market (51-1000 emp.)

12/6/2024

"Teams with RingCX"

5/5

What do you like best about RingCX?

Easy to use, interface is like a usual phone. Loved how we were able to change our Hold Tones and that we can hide our Caller ID's for safety purposes. I use it every day and have never encountered any issues. It even has an AI which helps me take down notes while on call, no need for me to really jot down anything. I would use it to take note of my client's email as AI ears work better than mine, it seems. Teams works with it too, this helps me maximize my not-so-strong internet connection at the office. I'd dial through RingCX to Teams to use it as my voice dial. Support from reps when we have questions is very fast too, no need to beat around the bush. New hires even love it; it was pretty easy to implement. Review collected by and hosted on G2.com.

What do you dislike about RingCX?

None really, it's perfect as is, just need to improve AI features maybe. Review collected by and hosted on G2.com.

Verified User in Medical Practice

Mid-Market (51-1000 emp.)

7/8/2025

"RingCX platform"

4/5

What do you like best about RingCX?

I like the AI aspects that the RingCX platform offers. I like the amount of data and analytics it provides as well for ensuring the team and call center is performing as it should. Review collected by and hosted on G2.com.

What do you dislike about RingCX?

The call recordings, in which it should show the time of day the call was placed. Also, the wrap-up time not being listed on the workstation for after-call wrap-up time. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCX

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Thank you so much for your thoughtful review of RingCX! We are thrilled to hear that the AI features, data insights, and performance analytics make a positive impact on your team’s operations and workflow. If you are interested in sharing more about your experience, please reference this review and email the Review Team directly at review@ringcentral.com with more information. We would love the opportunity to learn more from you.

We appreciate you for being a loyal RingCentral customer!

Fernando Manuel V.

Intake Specialist

Mid-Market (51-1000 emp.)

5/14/2025

"Easy, Convenient and Reliable"

5/5

What do you like best about RingCX?

RingCentral makes making calls, sending text and receiving faxes easy and convenient. Review collected by and hosted on G2.com.

What do you dislike about RingCX?

The only downside of RingCentral is minor glitches it experiences here and there, but not common to happen all the time. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCX

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Hey Fernando, thank you for taking the time to share your experience! The Review Team is proud to hear that RingCX makes your communication process easier and more efficient, especially when it comes to calling, texting, and faxing without traditional hardware. We appreciate your note about occasional glitches. While they are not common, we are constantly working to refine the platform and provide the most seamless experience possible. Please be sure to report these occurrences on the platform; for your convenience, we have provided the steps to do so below. If you have additional feedback or would like to share more about your experience, email us at review@ringcentral.com. We would love to hear more from you!

Thank you again for choosing RingCentral, Fernando!

See how RingCX improved

Verified User in Retail

Mid-Market (51-1000 emp.)

12/9/2025

"Highly Customizable and User-Friendly Phone System"

5/5

What do you like best about RingCX?

Great phone system, very customizable, easy to use Review collected by and hosted on G2.com.

What do you dislike about RingCX?

No issues, some times it can be a bit challenging to configure but their support is helpful Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCX

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The Review Team appreciates you for providing us with your valued feedback! It is excellent to hear that you find RingCX to be a great, highly customizable, and easy-to-use phone system. We are also glad that it is solving your need for a shared phone system with easy call tracking and analytics, which are key features of the RingCX solution. We understand that configuration can sometimes be a bit challenging, and we appreciate you noting that our Support Team is helpful in those instances. If you are interested in sharing more about your experience, please reference this review and email us directly at review@ringcentral.com to continue the conversation together.

Thank you for choosing RingCentral!

Rajan kumar K.

Sr. Manager for NextGen Contact Center

Enterprise (> 1000 emp.)

8/22/2025

"Ringcentral more flexy and easy to use with all integration"

4.5/5

What do you like best about RingCX?

Many Defaults feature enabled which save time for implementation. Review collected by and hosted on G2.com.

What do you dislike about RingCX?

Little bit upset with Reporting module which is not real-time and have multiple discrepancy. Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCX

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Thank you for sharing your feedback about RingCX, Rajan! We are proud to hear that the built-in features help streamline your implementation and support automation. It is great to know RingCX helps your business reduce manual call handling while enhancing customer support. If you are interested in sharing more about your experinece, please reference this review and email the Review Team directly at review@ringcentral.com with more information; we would love to hear more from you.

We appreciate you for choosing RingCentral!

Josh M.

Owner

Small-Business (50 or fewer emp.)

5/5/2025

"Amazing calling experience"

5/5

What do you like best about RingCX?

The quality of calls, affordable price and amazing features Review collected by and hosted on G2.com.

What do you dislike about RingCX?

None for now, everything is going great so far, been about 2 years using ringcentral Review collected by and hosted on G2.com.

Response from Madi Hayford of RingCX

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Hey Josh, thank you for your fantastic feedback! The Review Team is honored to hear that our products and service support and empower you and your business. We would love to continue the conversation and learn more about your experience; please email us at review@ringcentral.com.

We appreciate you for being a loyal RingCentral customer, Josh!