--- title: RingCentral Contact Center Reviews meta_title: 'RingCentral Contact Center Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 215 reviews by the users' company size, role or industry to find out how RingCentral Contact Center works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 215 scale: '5' date_modified: '2026-08-02' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # RingCentral Contact Center Reviews **Vendor:** RingCentral **Category:** [Auto Dialer Software](https://www.g2.com/categories/auto-dialer) **Average Rating:** 4.1/5.0 **Total Reviews:** 215 ## About RingCentral Contact Center RINGCENTRAL CONTACT CENTER PRODUCT DESCRIPTION RingCentral Contact Center is an enterprise-grade cloud contact center solution designed to deploy and scale customer operations globally. Built for large-scale organizations that demand flexibility and high performance, the platform unifies enterprise communications and contact center capabilities to deliver effortless customer experiences across the entire customer journey. GLOBAL OMNICHANNEL ENGAGEMENT AND ADVANCED ROUTING RingCentral Contact Center enables businesses to connect with customers on voice and over 30 digital channels globally. The solution utilizes sophisticated attribute-based routing to ensure customers are automatically paired with the right agent based on their specific needs and skills. By offering comprehensive omnichannel integration and seamless journey tracking, enterprises can maintain continuous, context-rich support across every international touchpoint. CONVERSATIONAL AI AND SELF-SERVICE AUTOMATION The platform features built-in AI Agents to streamline customer journeys and reduce operational costs. Through advanced AI self-service and AI-powered virtual agents, organizations can deliver personalized, data-driven conversations 24/7. These intelligent tools handle routine inquiries autonomously while generating deep interaction insights, providing instant assistance, and ensuring a smooth transition to live agents when necessary. NATIVE WORKFORCE ENGAGEMENT MANAGEMENT Optimize team performance and control costs with a native, AI-driven workforce optimization solution. RingCentral Contact Center encompasses full workforce engagement management (WEM) tools, including native scheduling and predictive forecasting to align team hours precisely with call traffic, vacations, and training. It also provides robust quality management features such as call recording, interaction analytics, and fair agent scoring, paired with interactive gamification and performance dashboards to boost agent satisfaction and productivity. COMPREHENSIVE ANALYTICS AND CUSTOM INTEGRATIONS Make business-critical decisions using granular historical reports and live analytics. The platform features an intuitive drag-and-drop interface to build customizable real-time dashboards, allowing managers to monitor key performance indicators like handle time, first contact resolution, and queue time instantly. Designed for bespoke deployments, the solution integrates deeply with over 120 marketplace tools and offers more than 400 available APIs to tailor workflows to any enterprise technology stack. WHY CHOOSE RINGCENTRAL CONTACT CENTER Global enterprises choose RingCentral Contact Center to deliver better customer service at scale and lift customer and employee satisfaction.. By combining powerful omnichannel routing, native workforce engagement management, and open API flexibility, RingCentral provides a secure, reliable cloud foundation that transforms traditional customer support into a strategic revenue driver. ## RingCentral Contact Center Pros & Cons **What users like:** - Users appreciate the **ease of use** of RingCentral Contact Center, enabling seamless communication and call management. (27 reviews) - Users appreciate the **robust VoIP capabilities** of RingCentral Contact Center, enabling seamless communication for remote teams. (15 reviews) - Users find the **intuitive interface** of RingCentral Contact Center enhances efficiency and flexibility for remote communication. (15 reviews) - Users value the **helpful customer support** at RingCentral, resolving issues efficiently and enhancing users' experience. (14 reviews) - Users value the **efficient support** from RingCentral Contact Center, facilitating quick solutions and flexible communication options. (14 reviews) - Users value the **unified and intuitive communication** features of RingCentral Contact Center, enhancing organization and customer experience. (13 reviews) - Call Management (12 reviews) - Flexibility (12 reviews) - Users commend the **exceptional reliability** of RingCentral Contact Center, ensuring seamless communication across devices and locations. (12 reviews) - Users praise the **user-friendly features** of RingCentral, enhancing connectivity and overall communication efficiency for businesses. (11 reviews) **What users dislike:** - Users struggle with **call issues** , including bad numbers and complex troubleshooting, impacting their overall experience with RingCentral. (12 reviews) - Users report issues with **call connectivity** , experiencing disconnections and difficulties in ending calls effectively. (10 reviews) - Users experience **call quality issues** with RingCentral Contact Center, often facing disconnections and connectivity challenges. (9 reviews) - Users face significant **connection issues** with RingCentral, impacting call accessibility and overall user experience negatively. (7 reviews) - Users face frequent **connectivity issues** with RingCentral, impacting call reliability and overall user experience. (6 reviews) - Learning Curve (6 reviews) - Users report **poor customer support** , facing issues with cancellation and mixed experiences that hinder overall satisfaction. (6 reviews) - Call Connectivity Issues (5 reviews) - Call Management (5 reviews) - Complexity (5 reviews) ## RingCentral Contact Center Reviews ### 1. User friendly phone software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2020 **What do you like best about RingCentral Contact Center?** I like that my CX team has the ability to call out for work without using their personal phones. **What do you dislike about RingCentral Contact Center?** We just started with RingCentral, so far I haven't caught on to anything I disklike **What problems is RingCentral Contact Center solving and how is that benefiting you?** We are saving money not paying out of pocket for people's personal cell phones. And RingCentral syncs with our CRM and call listening software so we can track their activity easily ### 2. My experience using ring central **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** July 10, 2020 **What do you like best about RingCentral Contact Center?** What I like the best about ring central is the ease of communicating with others **What do you dislike about RingCentral Contact Center?** I dislike that sometimes I am not able to hear the other parties. But this does not happen too often. **Recommendations to others considering RingCentral Contact Center:** To keep doing what you are doing. The software is nice and easy for you. Do not over complicate anything. **What problems is RingCentral Contact Center solving and how is that benefiting you?** The problems I am solving with ring central is the core aspect of communication between employees and suppliers. ### 3. Ringcentral Review **Rating:** 2.0/5.0 stars **Reviewed by:** mandee t. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2019 **What do you like best about RingCentral Contact Center?** I like how everyone you work with us easily accessible with direct ext **What do you dislike about RingCentral Contact Center?** Calls getting dropped during transfering **Recommendations to others considering RingCentral Contact Center:** Just make sure its compatible **What problems is RingCentral Contact Center solving and how is that benefiting you?** Being able to have calls recorded and the benefits if quality control. ### 4. Virtual Contact Center **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2020 **What do you like best about RingCentral Contact Center?** It is best for Virtual Contact Center. With the pandemic we were able to transition very easily. Vey easy to track what the team members are doing, and track how long they are spending on their calls. Easy to communicate with consumers. Conference and chat is a plus. Out bound call features is great as well. **What do you dislike about RingCentral Contact Center?** It is not capbalble of holding a queue for a long time, gotten complaints that call get disconnected after a while. However they do offer callback feature that sort of covers that flaw. **What problems is RingCentral Contact Center solving and how is that benefiting you?** Communications between campus and students. ### 5. I love it!!!!!!!! Especially my 1888 numbers!!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2020 **What do you like best about RingCentral Contact Center?** That I can engage with my clients with ease! **What do you dislike about RingCentral Contact Center?** Signing i=on to the application on my computer constantly but there is no avoiding this on any application! **Recommendations to others considering RingCentral Contact Center:** Set up the 1888 numbers first it looks so professional then add numbers for your team! **What problems is RingCentral Contact Center solving and how is that benefiting you?** We had issues signing in at first but we are on the move now! ### 6. Easy to use, good outbound tool. **Rating:** 4.5/5.0 stars **Reviewed by:** Carlos C. | ACD Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2019 **What do you like best about RingCentral Contact Center?** Super Responsive staff they really like to help and help you achieve your goals. Easy to use platform form a configuration-management perspective Stable and reliable very intuitive **What do you dislike about RingCentral Contact Center?** lack of documentation for self-learning personnel custom integrations can take a little bit of time lack of lead management options once loaded into the dialer. **Recommendations to others considering RingCentral Contact Center:** make sure you ask all the necessary questions regarding lead management and lead treatment after/before loaded in the dialer, this has been the most time-consuming questions internally, also make sure you have enough time to make any integration as sometimes it takes time to get done. **What problems is RingCentral Contact Center solving and how is that benefiting you?** we lacked of having an outbound dialer, and connect First - Ring Central has bee a good solution, and so far as been meeting the requirements. ### 7. RingCentral has all the features you need **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2020 **What do you like best about RingCentral Contact Center?** I liked that it could withstand a large call. Screen sharing is great too. **What do you dislike about RingCentral Contact Center?** There wasn't anything super specific that differentiated it from other video services. **What problems is RingCentral Contact Center solving and how is that benefiting you?** It provides another channel for video calling colleagues. ### 8. Convenient Call Management **Rating:** 5.0/5.0 stars **Reviewed by:** Jacob L. | Customer Success Outreach Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 25, 2020 **What do you like best about RingCentral Contact Center?** I like the click to dial and the talk to text voicemails are awesome. It's nice when I'm in a meeting to glance at a voicemail and read the message. **What do you dislike about RingCentral Contact Center?** Everything with Ringcentral works great! **What problems is RingCentral Contact Center solving and how is that benefiting you?** I can click to dial, check voicemails, call via PC ### 9. RingRing **Rating:** 5.0/5.0 stars **Reviewed by:** Yama D. | Business Development Specialist Emerging, Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2020 **What do you like best about RingCentral Contact Center?** Transcribed VM messages written out on the email notifications so I can see who the message without having to listen to it. **What do you dislike about RingCentral Contact Center?** Random numbers that tend to call your line. I supposed that is for everyone everywhere though. **What problems is RingCentral Contact Center solving and how is that benefiting you?** Not having to use cellphones. Voip phone dialing ### 10. Fats and efficient customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2019 **What do you like best about RingCentral Contact Center?** The customer service team is extremely educated on the product and all if any issues are addressed in real time. The service runs very smooth;y and rarely lags **What do you dislike about RingCentral Contact Center?** The wait time can sometimes go unto 20 - 30 minutes which can get annoying. Especially during peek works hours on weekdays. apart from that nothing really negative comes to mind as the service is excellent. **Recommendations to others considering RingCentral Contact Center:** Its a very smooth and fast running service that will benefit any business that implement it **What problems is RingCentral Contact Center solving and how is that benefiting you?** Connect first helps from the beginning to the end stages of a customer service call. from dis positioning the call to navigating during the call in the script. ### 11. Best for text messaging and ok for its other functions **Rating:** 4.0/5.0 stars **Reviewed by:** Debra S. | North America Director, Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2020 **What do you like best about RingCentral Contact Center?** I liked that there was an easy-to-use was a running text log . I coud also call out. **What do you dislike about RingCentral Contact Center?** The conference features were not as good as Zoom **Recommendations to others considering RingCentral Contact Center:** It was inexpensive and easy. **What problems is RingCentral Contact Center solving and how is that benefiting you?** We needed to have a text tool instead of texting on our phones ### 12. RingCentral Engage Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2019 **What do you like best about RingCentral Contact Center?** RingCentral Engage is one of the better platforms out there to reach out and manage a pipeline. With what you can do with the service, it's part of the puzzle for overall service to engage with potential customers and with existing accounts both SMB and Enterprise. **What do you dislike about RingCentral Contact Center?** I'm not entirely sure if it's the service or if it has something to do with our wifi but at times the application gets frustrating to use. A call will drop always around the pitch (unlucky) and at times the numbers don't dial out. But overall it's a solid app. **Recommendations to others considering RingCentral Contact Center:** In my opinion if you have a need beyond simply touching base with new or potential customers, this is a good, solid app for you to at least try. It employs different methods of communication so you can really engage with customers however they are reaching out. All you have to do is be diligent about it and the rest is essentially done for you. It also helps that there are paper trails within the app so you can get to people who are reaching out with inquiries, for support, and for potential business. Overall it's worth the price as it's a one stop shop for engaging with customers and new business. **What problems is RingCentral Contact Center solving and how is that benefiting you?** We have tons of accounts that reach out via every different way they can. With this, we have what we need to engage with them and grow our business not only through outbound but by referrals as well. ### 13. Decent quality and fairly easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2020 **What do you like best about RingCentral Contact Center?** It is not that hard to get set up for non-technical person. **What do you dislike about RingCentral Contact Center?** I feel like many features are there, but not something many people can utilize **What problems is RingCentral Contact Center solving and how is that benefiting you?** Easy to have all communication (phone/meeting) in one place and can access from all devices. ### 14. One of the more complicated phone systems I have had to use. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2019 **What do you like best about RingCentral Contact Center?** I rarely experienced connectivity issues. Most of the time if it was hard to hear a client, it was due to their cell service or another form of local disruption such as wind. Calls rarely dropped and when I’m they did I was immediately able to reach back out. **What do you dislike about RingCentral Contact Center?** They layout is dated which makes it a bit confusing. I had to toggle between an admin account and my support account due my bosses ineptitude with the set up, but I’ve toggled roles before and it’s never been so complicated. It was hard to get support and when we did, we usually had to “wait while they looked over a few other possibilities” which would sometimes take hours. The FAQ/support sections were a disaster as well. **Recommendations to others considering RingCentral Contact Center:** Please update your articles and make the dashboard a bit more simple. **What problems is RingCentral Contact Center solving and how is that benefiting you?** Ring central has been a fairly dependable option. I have been able to communicate as needed with very limited interruptions. ### 15. Add another business line - private and secure **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2019 **What do you like best about RingCentral Contact Center?** I like that I do not have to give out a personal cell phone or business line to clients. Ring comes with its own unique dedicated phone number. Using the app, I can take calls directly on my cell phone. I can use from my computer as well. I like best the chat/text mode. **What do you dislike about RingCentral Contact Center?** I dislike that sometimes it only rings on the computer on not the cell phone when both are actively engaged. **Recommendations to others considering RingCentral Contact Center:** Ring also allows you to get your messages and text directly to your in box. Having it integrated means I rarely miss information pertaining to my clients. **What problems is RingCentral Contact Center solving and how is that benefiting you?** There is no need to install an expensive telephone system. With Ring, all of the employees have a dedicated personal line, voice mail, hold music, chat, etc. ### 16. It hasn't been great. **Rating:** 3.0/5.0 stars **Reviewed by:** Colin R. | Sales Associate, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2019 **What do you like best about RingCentral Contact Center?** I like that I can choose my direct business line for text and phone, and communicate with others in the office. **What do you dislike about RingCentral Contact Center?** There is a constant delay in the conversation on the phone, and there are times when it doesn't even ring and simply goes straight to a missed call. **Recommendations to others considering RingCentral Contact Center:** I'm not very impressed with their services. I would shop around before settling with RingCentral. **What problems is RingCentral Contact Center solving and how is that benefiting you?** Able to communicate with customers and co-workers. ### 17. Great up phone for any business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2020 **What do you like best about RingCentral Contact Center?** everything is all in one location your texts your voicemails your recent calls making it very easy and intuitive for you to get more work done **What do you dislike about RingCentral Contact Center?** Not much at this time, they update often **What problems is RingCentral Contact Center solving and how is that benefiting you?** Getting in contact with more clients easily ### 18. Work in progress **Rating:** 3.0/5.0 stars **Reviewed by:** Kathryn W. | Operations Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2019 **What do you like best about RingCentral Contact Center?** How it integrates into Salesforce. Also, how it operates as a cell phone app and desktop app. I like how the voicemail had caller ID. Prefer mobile app over desktop app. We are working on having it log our calls in Salesforce but not quite there yet. I think we would be a little skeptical based on how the calls log our voicemails right now. Definitely a neat feature! **What do you dislike about RingCentral Contact Center?** The Salesforce integration is a bit trickier than imagined. Read through white pages and forums. Took about a day to find an answer I was looking for. I don't like their voicemail's typed out messages. Almost always wrong. The connection wasn't great calling through the mobile app. I don't like that the desktop app and salesforce integration both need to be open at the same time. I thought the integration would get rid of the need for the desktop app. Had to play around with the call ques for a while to make sure they were working. Don't always feel we can trust the system - this is more an opinion than a fact. **Recommendations to others considering RingCentral Contact Center:** Know your infrastructure. If you are a growing company than RC may not be the best choice. If it is small shop and uses Salesforce extensively, could be useful to you. Reddit provides a lot of good feedback. The manuals are helpful to a point but had to read forums to get more answers to the little bugs in the system. **What problems is RingCentral Contact Center solving and how is that benefiting you?** Being able to see incoming calls while we work in Salesforce. Recording and logging those calls. Taking away less work while documenting. Not having to leave the desktop to call out. Being able to record calls better. Also, routing them to appropriate teams. ### 19. Easy in theory, hotkeys need work **Rating:** 3.5/5.0 stars **Reviewed by:** Claire Martine S. | Chat Agent, Accounting, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2019 **What do you like best about RingCentral Contact Center?** The platform lays out the text message thread in a way that's very easy to read. It allows for you to see what they are currently typing which is very convenient to have your answers ready. **What do you dislike about RingCentral Contact Center?** Unfortunately, the hotkeys, canned answers are hard to navigate. The search bar does not work properly as it doesn't go through each hotkey for the answer you're requesting. **What problems is RingCentral Contact Center solving and how is that benefiting you?** We communicate with chatters inquiring for appointments and services. This is great for late night texters who want answers after hours. ### 20. Amazing asset! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2019 **What do you like best about RingCentral Contact Center?** I absolutely love how easy it was for me to learn how to use. Changing my numbers, as well as changing information to match with the agencies is so much easier and my sales manager is very helpful too! **What do you dislike about RingCentral Contact Center?** Pricing could be a little better but it has helped me Increase business and productivity so I am not complaining at this time! **What problems is RingCentral Contact Center solving and how is that benefiting you?** The cost of the VCC we were using was outrageous! It has helped me cut that cost By more than 60 percent and helped me to accurately contact our target clients. ### 21. Desk phone that doesn't take up space. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2019 **What do you like best about RingCentral Contact Center?** It integrates with other apps in our tech stack so it's extremely easy to make calls without even opening the app. **What do you dislike about RingCentral Contact Center?** As far as I can tell it does't everything I need. **What problems is RingCentral Contact Center solving and how is that benefiting you?** Allows everyone to have a desk phone without needing someone to install landlines everywhere. ### 22. Buggy dialer **Rating:** 1.5/5.0 stars **Reviewed by:** Nadia G. | Commercial Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2019 **What do you like best about RingCentral Contact Center?** click to dial is the way to go. speeds up my process for making a lot of calls. **What do you dislike about RingCentral Contact Center?** We use the Google extension on top of Salesforce and Outreach and there's a popup that's supposed to appear when you hover over a phone number. That popup only appears about 20% of the time in several places on my screen and I often have to reload Salesforce or restart my computer to get it to work properly. **What problems is RingCentral Contact Center solving and how is that benefiting you?** The old way of dialing is very time consuming and there is too much room for error. clicking a number from my CRM or a website is a lot more accurate and efficient ### 23. Great company, not too many issues with the platform **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth D. | Assistant Agent Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2019 **What do you like best about RingCentral Contact Center?** I like that I know that If they if there is an issue that I need solved, I can count on them to get working on it and they follow up when it's resolved. **What do you dislike about RingCentral Contact Center?** Sometimes the site crashes, but comes back up quickly. **What problems is RingCentral Contact Center solving and how is that benefiting you?** We had issues with our reporting. ### 24. Ring Central Engage is a great system for interoffice communication. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2019 **What do you like best about RingCentral Contact Center?** The instant messaging and the notifications that are available. **What do you dislike about RingCentral Contact Center?** I have not found anything thus far that I do not like about it. **Recommendations to others considering RingCentral Contact Center:** Try it, you will like it. **What problems is RingCentral Contact Center solving and how is that benefiting you?** The interoffice instant messaging is terrific, especially when in an office with multiple floors and/or cubicles. ### 25. reviewing ring central **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Enterprise (> 1000 emp.) **Reviewed Date:** October 22, 2019 **What do you like best about RingCentral Contact Center?** It's easy to make the calls by hovering over the phone number. **What do you dislike about RingCentral Contact Center?** When leaving voicemails it would be nice to have a drop box meaning an automatic voicemail button where we wouldn't have to keep repeating ourselves. **What problems is RingCentral Contact Center solving and how is that benefiting you?** you can make calls easy. ### 26. RingCentral Contact Center **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2019 **What do you like best about RingCentral Contact Center?** We migrated to this company from TTC. They were supportive throughout the implementation and provide a great product. **What do you dislike about RingCentral Contact Center?** Their system isn't built for Restaurant use so the features they had available were for a more corporate level business. **Recommendations to others considering RingCentral Contact Center:** Great for business corporate use. **What problems is RingCentral Contact Center solving and how is that benefiting you?** Great business for managing calls within the business. ### 27. Does the job **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** October 22, 2019 **What do you like best about RingCentral Contact Center?** I like that the team can have individual phone numbers. I previously worked with Aircall with the whole team had the one number. It was unprofessional **What do you dislike about RingCentral Contact Center?** It can be glitchy - disconnects, double calls and poor quality calls **What problems is RingCentral Contact Center solving and how is that benefiting you?** I use both the call and text aspects of ring central to fully manage a “working phone” on my personal iPhone. ### 28. Great Call Center Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2019 **What do you like best about RingCentral Contact Center?** Customization ability. Ease of use. Excellent support **What do you dislike about RingCentral Contact Center?** Reporting was not as customizeable as we needed. **Recommendations to others considering RingCentral Contact Center:** Have an expert on reporting development as you may not get exactly what you need from the reports available. **What problems is RingCentral Contact Center solving and how is that benefiting you?** Cost was reasonable. ### 29. ringcentral is cool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2019 **What do you like best about RingCentral Contact Center?** i like that i can connect with prospects and dial on comouter **What do you dislike about RingCentral Contact Center?** nothing to dislike its really a good tool **Recommendations to others considering RingCentral Contact Center:** get it **What problems is RingCentral Contact Center solving and how is that benefiting you?** calling propoects vs not calling prospects ### 30. Connect First: Simple, Powerful, Responsive **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan P. | Software Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2018 **What do you like best about RingCentral Contact Center?** Their support staff is incredibly responsive. Any time we have had a problem or concern, their technical support and success managers have been extremely helpful and quick to respond. In addition their platform is clean, crisp and intuitive. This has allowed for quicker adaptation by our agents to the new systems in place. **What do you dislike about RingCentral Contact Center?** Access to data in real time is limited and documentation for the APIs is lacking. **Recommendations to others considering RingCentral Contact Center:** Be sure to engage often with your implementation team. They were instrumental in getting us the features, settings and data points we needed to have the smoothest possible transition. **What problems is RingCentral Contact Center solving and how is that benefiting you?** With Connect First we have been able to simplify our campaign building processes. We've also been able to expand access for supervisors to have more control over their inbound programs due to the simplicity of the management system. ### 31. Good quality. Easy to use. Plugs into Outlook. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2019 **What do you like best about RingCentral Contact Center?** What I like best about RingCentral is how easily it plugs into Outlook meetings. **What do you dislike about RingCentral Contact Center?** I don’t think there is anything I dislike about it at this time. **What problems is RingCentral Contact Center solving and how is that benefiting you?** Meeting set up and also accessing meetings hosted by RingCentral. ### 32. The perfect digital relationship tool! **Rating:** 5.0/5.0 stars **Reviewed by:** ⚡️ Thierry M. | Responsable de la Relation Digitale, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2018 **What do you like best about RingCentral Contact Center?** More than easy to pick up (less than 1 jour to train someone to basic use), very good ergonomics, very powerful rules for handling conversations. Dimelo is also a very opened platform, which means that you can connect nearly every source / software that has an API (eg. Bazzarvoice as we did it, blog comments, etc... ). Moreover, the technical support is very efficient and answers quickly, and the R&D team is - really - listening to our needs. **What do you dislike about RingCentral Contact Center?** Dimelo lacks a function that would help us a lot: being able to request supervisor approval for a new client advisor only for a certain percentage of conversations (for example 50%), whereas - as for now - we can only set approval to 0 or 100% of conversations. **Recommendations to others considering RingCentral Contact Center:** As Dimelo is a "pay as you use" software, you can begin with a few client advisor and one or two channels at the beginning, then add channels & teams at your own rythm. **What problems is RingCentral Contact Center solving and how is that benefiting you?** We use Dimelo to deal with all our Social Media channels as Twitter, Facebook, Messenger (including connection to dedicated chatbots), Instagram... both for France & Belgium, for 2 differents brands, with around 50 differents client advisor, both for acquisition and customer care. We will soon also use it to deal with email & chat. ### 33. Great support team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2019 **What do you like best about RingCentral Contact Center?** The support team is very knowledgeable and quick to replay to any requests. I have worked closely with the team on a custom implementation and they have been very helpful. Always replying to emails within 1 business day. **What do you dislike about RingCentral Contact Center?** I was surprised that certain data points were not as easily accessible by API endpoints as other vendors provide. **What problems is RingCentral Contact Center solving and how is that benefiting you?** Allowed customer to see agent performance data broken down by multiple campaigns within a BPO environment. ### 34. Love the app and that I can take calls anywhere **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2019 **What do you like best about RingCentral Contact Center?** I love that this software allows you to take calls on your mobile phone through the app. I can work remotely from anywhere and my staff can call me anytime. I can also check out the live reports and see the queue activity and what my team is up to. **What do you dislike about RingCentral Contact Center?** I do not like that the live report aspect sometimes is inaccurate. It often times tells us that we have calls holding when we do not in-fact have calls holding. We have reported this to their support team several times and it has not been resolved. **Recommendations to others considering RingCentral Contact Center:** I would recommend RingCentral Contact Center for your phone solution. They have an easy to use app, easy to navigate admin website and you can get your calls on your cell phone or office phone. **What problems is RingCentral Contact Center solving and how is that benefiting you?** It is a complete phone system solution for us. We use it for several queues and direct lines within our company. We are using this as a part our overall CRM solution. ### 35. its ok **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2019 **What do you like best about RingCentral Contact Center?** it's nice to take calls on my computer and it's easy enough **What do you dislike about RingCentral Contact Center?** ugly UI, not the same as mobile calling, hard to find text messaging **Recommendations to others considering RingCentral Contact Center:** it's fine. work on the UI **What problems is RingCentral Contact Center solving and how is that benefiting you?** its cheaper for my company than buying me a work phone ### 36. Great Product, meets all our needs! **Rating:** 5.0/5.0 stars **Reviewed by:** Michael M. | 2-1-1 Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2018 **What do you like best about RingCentral Contact Center?** This is a very user friendly platform. Whether you are a tech wiz or something else, the software is easy to learn, easy to use and easy to grow with. Tech support and customer service is superior and almost immediate - got to love it! **What do you dislike about RingCentral Contact Center?** We have not found any aspect of the software that we dislike. **Recommendations to others considering RingCentral Contact Center:** You will not find better tech and customer support than what is offered by Connect First staff! **What problems is RingCentral Contact Center solving and how is that benefiting you?** As a 24/7 Information and Referral Service, we have been able to rely on the dependability and flexibility this program has to offer. Even during a post disaster period when our call volume grew by over 1000%, the software performed flawlessly! ### 37. Must use an IT guy **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2019 **What do you like best about RingCentral Contact Center?** I like that I don't need to log into my voicemail on my phone and I can just look at my computer to see who has left a voicemail and the voicemails are computed from oral to written form. **What do you dislike about RingCentral Contact Center?** We get calls forwarded from an initial tier and the callers identification doesn't follow from tier to tier. I dislike that voicemails are not always accurate so you may have to listen to the voicemail and that calls can't be made successfully (based on our set up) from the computer to our headset. **What problems is RingCentral Contact Center solving and how is that benefiting you?** Quick voicemail checking from our clients who need a quick turn around. We have a high call volume. ### 38. Simple , great interface , fast response! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2019 **What do you like best about RingCentral Contact Center?** All in one, you have a great dialer system with a CRM to manage all from the same platform. **What do you dislike about RingCentral Contact Center?** So far worked just perfect, no issues so far. **Recommendations to others considering RingCentral Contact Center:** You need a cloud and fast dialer. This is it. **What problems is RingCentral Contact Center solving and how is that benefiting you?** We need a complete solution to dial and manage at the same time with great tech support available and Connect First does. ### 39. Great Platform but Amazing Customer Service and Support! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2018 **What do you like best about RingCentral Contact Center?** Easy to learn, use and implement clean and streamlined look and field Very Intuitive and aligns with other platforms Great Customer Service and Support **What do you dislike about RingCentral Contact Center?** System has a few quirks which all software platforms have. Once you understand the ins/outs of the set-up and reporting the system works as designed and is a stable and solid solution for any size business. **What problems is RingCentral Contact Center solving and how is that benefiting you?** Our business operates a call center which can handle anywhere between 40k-60k calls per month. The built in softphone works great and is a major improvement from the previous integration with external softphone software providers. The cloud base makes it easy to set-up work at home or external sites for DR and BC as we are in Florida. We continue to find value in their ability to integrate with our own home grown software to provide a full solution to our clients. ### 40. Connect First team is extremely client focused and repsoEasy to use, Amazing reliabilitynsive **Rating:** 4.5/5.0 stars **Reviewed by:** Layne G. | Manager Quality & Reporting, Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2018 **What do you like best about RingCentral Contact Center?** It's intuitive, easy to use and integrates call and chat channels well. **What do you dislike about RingCentral Contact Center?** I'm waiting for a "report designer" for clients to design their own reports. **Recommendations to others considering RingCentral Contact Center:** be sure you understand and can communicate your needs for QA platform **What problems is RingCentral Contact Center solving and how is that benefiting you?** Call distribution and management, Chat management, performance metrics, ### 41. Connect First **Rating:** 2.5/5.0 stars **Reviewed by:** Edgar R. A. | Operations Manager, Outsourcing/Offshoring, Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2019 **What do you like best about RingCentral Contact Center?** It was great when creating the IVR path to control the call queue for the agents and be more efficient in the call flow. **What do you dislike about RingCentral Contact Center?** There were too many steps to achieve any given task that we needed to get done using this platform. **What problems is RingCentral Contact Center solving and how is that benefiting you?** Call Center Agent login interface. ### 42. Customer service goes a long way **Rating:** 4.0/5.0 stars **Reviewed by:** Derick G. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2018 **What do you like best about RingCentral Contact Center?** Connect First is supported by a quality team of customer service professionals, who have taken the time to help resolve each issue I have come across. **What do you dislike about RingCentral Contact Center?** Transitioning from the previous report delivery service to the new one has been far from flawless. **What problems is RingCentral Contact Center solving and how is that benefiting you?** Among other things, I use Connect First's reporting tools to keep our internal customer records up to date. This is critical for a marketing company that thrives on connecting with our customers. ### 43. Not a fan **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 15, 2019 **What do you like best about RingCentral Contact Center?** I like the fact I can dial out from my PC **What do you dislike about RingCentral Contact Center?** ITs laggy. it requires a password every time you ring central times out **Recommendations to others considering RingCentral Contact Center:** Its all internet based, so if you get slow connection no calls can be made think about that **What problems is RingCentral Contact Center solving and how is that benefiting you?** Im not really solving any problems I use it dial and to txt claimants ### 44. Mediocre at best **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2018 **What do you like best about RingCentral Contact Center?** The app does make answering after hours calls pretty easy. **What do you dislike about RingCentral Contact Center?** The call quality can be sub par especially if on wifi **What problems is RingCentral Contact Center solving and how is that benefiting you?** The app allows me to use a personal phone to answer work calls wherever I am .... most of the time, without using my minutes ### 45. Not being able to seamlessly transition between campaigns. I have to log all the way out every time. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2018 **What do you like best about RingCentral Contact Center?** I do like how the system looks and it is mostly easy to navigate. **What do you dislike about RingCentral Contact Center?** I dislike how the outbound calling is set up. I also do not like that there is not a call history. **Recommendations to others considering RingCentral Contact Center:** Get use to the bugs, because they don't seem to get fixed. But if they do, another problem will result from the fix of the other. **What problems is RingCentral Contact Center solving and how is that benefiting you?** The biggest issue solved after starting to use connect first is the ease of being able to work remotely from home. This is a big benefit to me since I have moved a couple of hours away from my main office, so I don't have to commute to continue working with my company. ### 46. Enjoy using ring central **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** January 02, 2019 **What do you like best about RingCentral Contact Center?** I find ring central to be very user friendly and a convenient one-stop application for communicating. **What do you dislike about RingCentral Contact Center?** Sometimes my phone calls will get dropped or I will get disconnected from a meeting. **What problems is RingCentral Contact Center solving and how is that benefiting you?** A convenient method of communication. ### 47. RingCentral - DON"T ANSWER **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2018 **What do you like best about RingCentral Contact Center?** What I liked best was that it dialed out...most of the time **What do you dislike about RingCentral Contact Center?** Connections were shoty, video was delayed and voice choppy **Recommendations to others considering RingCentral Contact Center:** See what dialpad is doing and take note. RingCentral has to update its self on all levels or they will be left in the dust **What problems is RingCentral Contact Center solving and how is that benefiting you?** We were using RingCentral for a dialer ### 48. Wonderful option for support calls + syncs with other services nicely **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2018 **What do you like best about RingCentral Contact Center?** It integrates with Excel or Zendesk very easily (will either comes in as an Excel email or a ticket in Zendesk), calls sounds very clear, and it's overall pretty easily to navigate. **What do you dislike about RingCentral Contact Center?** Transferring can be a pain in my opinion. It's just more convoluted than it needs to be. I wish it has some more idiot proof and simple way to do it. **What problems is RingCentral Contact Center solving and how is that benefiting you?** Customer support. It makes international support SO much easily via the phone. ### 49. Good call program for beginners **Rating:** 3.5/5.0 stars **Reviewed by:** Rachel E. | Specialist, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2018 **What do you like best about RingCentral Contact Center?** I like the fact that you can hook it up to your Zoho CRM account so that it's easy to call certain leads, without having to type in the number manually - risking error. Also like that you can text from it and it keeps all of your records. **What do you dislike about RingCentral Contact Center?** I do not like that the caller ID only shows up for incoming calls and some voicemails. On your call log & missed call log - all it shows are numbers. **Recommendations to others considering RingCentral Contact Center:** Utilizing the fact that you can choose what caller ID you are calling from is very beneficial. Also having your own personal like to make calls, send messages and receive calls & messages, is very helpful as well. **What problems is RingCentral Contact Center solving and how is that benefiting you?** Letting each employee have their own contact number. It helps maintain more personal relationships with prospective clients. ### 50. Ramon Corniel Review **Rating:** 5.0/5.0 stars **Reviewed by:** Ramón C. | Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2018 **What do you like best about RingCentral Contact Center?** The reports, the platform, the accurate report, **What do you dislike about RingCentral Contact Center?** for now, I didn't find anything, I'm very comfortable with the software **What problems is RingCentral Contact Center solving and how is that benefiting you?** right now i don't have any problem, I'm very comfortable with the software. ## RingCentral Contact Center Discussions - [How good is RingCentral?](https://www.g2.com/discussions/how-good-is-ringcentral) - 3 comments, 1 upvote - [What is RingCentral Contact Center used for?](https://www.g2.com/discussions/what-is-ringcentral-contact-center-used-for) - 1 comment - [View RingCentral Contact Center pricing details and edition comparison](https://www.g2.com/products/ringcentral-contact-center/reviews?page=4&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-02+08%3A57%3A17+-0500&secure%5Bsession_id%5D=d3701a16-5259-4ca5-9f9c-bfc2b07af54a&secure%5Btoken%5D=68a7ff8ee9019cacaf47753bf291daed6bdaacba2a18a3fae9bfc561e4a387ba&format=llm_user) ## RingCentral Contact Center Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Box](https://www.g2.com/products/box/reviews) - [EZLynx](https://www.g2.com/products/ezlynx-ezlynx/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [JobDiva](https://www.g2.com/products/jobdiva/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Nutshell](https://www.g2.com/products/nutshell/reviews) - [Redtail Technology](https://www.g2.com/products/redtail-technology/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [SlackNotify](https://www.g2.com/products/slacknotify/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## RingCentral Contact Center Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Channels** - Multi-Channel Coverage **Usability** - Supporting Documents - Two-Way Communication **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Generation - AI Text-to-Speech **Generative AI** - AI Text Generation **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Generation **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Design** - Personalization - Inbound Identification - Regulatory Compliance **Reporting** - Priority Case Alerts - Trend Analysis - Performance Monitoring **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Generative AI** - AI Text Generation **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top RingCentral Contact Center Alternatives - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,361 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,471 reviews)