# NiCE CXone vs RingCentral Contact Center Comparison
---
## AI Generated Summary
- **G2 reviewers report** that NiCE CXone Mpower excels in providing a comprehensive set of features for performance tracking, with users appreciating its ability to pull calls from reports efficiently. This functionality allows teams to maintain situational awareness and improve customer interactions.
- **Users say** that RingCentral Contact Center stands out for its unified and intuitive platform, which integrates calls, messages, and customer interactions seamlessly. This organization helps users stay on top of their tasks, making daily operations smoother and more efficient.
- **According to verified reviews** , NiCE CXone Mpower receives high marks for its customizable dashboard, which users find easy to navigate. This feature enables teams to monitor incoming calls and agent activities effectively, contributing to a higher overall service level.
- **Reviewers mention** that RingCentral Contact Center's support is notably responsive, with users highlighting quick response times and efficient issue resolution. This level of support can be crucial for businesses that rely on timely assistance to maintain operations.
- **G2 reviewers indicate** that while NiCE CXone Mpower has a strong focus on performance analysis and reporting, it may face challenges in setup compared to RingCentral Contact Center, which is noted for its easier implementation process. This can impact how quickly teams can start benefiting from the software.
- **Users report** that both platforms have their strengths, but NiCE CXone Mpower shines in areas like agent self-service and performance analysis, while RingCentral Contact Center excels in mobile access and social integration, making it a better fit for businesses that prioritize these features.



| | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 1,730 | 199 | 
| **Largest Market Segment** | Mid-Market (52.7% of reviews) | Small-Business (49.7% of reviews) | 
| **Entry Level Price** | Starting at $110.00 1 Agent Per Month | No pricing available | 

---
## Top Pros & Cons

### NiCE CXone

Pros:
- Ease of Use (38 reviews)
- Features (27 reviews)

Cons:
- Call Issues (14 reviews)
- Technical Issues (14 reviews)

### RingCentral Contact Center

Pros:
- Ease of Use (28 reviews)
- Helpful (15 reviews)

Cons:
- Call Issues (14 reviews)
- Call Functionality (12 reviews)

---
## Ratings Comparison
| Rating | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
  | **Meets Requirements** | 8.7 (1193 reviews) | 8.5 (153 reviews) | 
  | **Ease of Use** | 8.7 (1211 reviews) | 8.6 (156 reviews) | 
  | **Ease of Setup** | 8.0 (453 reviews) | 8.5 (87 reviews) | 
  | **Ease of Admin** | 8.3 (439 reviews) | 8.3 (50 reviews) | 
  | **Quality of Support** | 8.3 (1113 reviews) | 8.0 (136 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.2 (436 reviews) | 8.1 (51 reviews) | 
  | **Product Direction (% positive)** | 8.2 (1109 reviews) | 7.1 (143 reviews) | 

---
## Pricing

### NiCE CXone

#### Entry-Level Pricing

Plan: CXone Omnichannel Suite

Price: Starting at $110.00 1 Agent Per Month

Description: Includes both Digital and Voice Agent plus

Key Features:
- Omnichannel blended routing for digital and voice​
- Universal queue with concurrent interaction handling​
- Voice and digital capture, storage, search and playback​

[Browse all 5 editions](https://www.g2.com/products/nice-cxone/pricing)

#### Free Trial

Yes

### RingCentral Contact Center

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **NiCE CXone** | 8.7/10 | 12 |
| **RingCentral Contact Center** | 9.2/10 | 26 |

#### Ticket and Case Management

| Feature | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **Ticket creation user experience** | 8.6 (7 reviews) | 8.1 (9 reviews) | 
| **Ticket response user experience** | 8.3 (7 reviews) | 8.1 (8 reviews) | 
| **Workflow** | 8.6 (7 reviews) | 9.5 (11 reviews) | 
| **Response Automation** | 8.8 (7 reviews) | 9.5 (11 reviews) | 
| **SLA Management** | 7.9 (7 reviews) | 8.1 (6 reviews) | 
| **Attachments/Screencasts** | 8.6 (7 reviews) | 9.0 (10 reviews) | 
| **Ticket Collaboration** | 8.6 (7 reviews) | 8.7 (9 reviews) | 
| **Customer and Contacts Database** | 8.8 (7 reviews) | 9.2 (10 reviews) | 

#### Generative AI

| Feature | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Agentic AI - Help Desk

| Feature | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **Customer Portal** | 9.4 (6 reviews) | 9.4 (9 reviews) | 
| **Email to Case** | 9.5 (7 reviews) | 9.8 (7 reviews) | 
| **Chat/Live Support** | 9.0 (7 reviews) | 9.6 (8 reviews) | 
| **Social Integration** | 7.8 (6 reviews) | 9.2 (6 reviews) | 
| **Voice** | 8.8 (7 reviews) | 9.5 (11 reviews) | 

#### Platform

| Feature | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **Mobile User Support** | 8.3 (7 reviews) | 9.0 (15 reviews) | 
| **Customization ** | 9.1 (11 reviews) | 8.6 (15 reviews) | 
| **User, Role, and Access Management** | 8.8 (7 reviews) | 9.4 (14 reviews) | 
| **Integration** | 8.8 (7 reviews) | 9.1 (11 reviews) | 
| **Reporting** | 8.8 (7 reviews) | 9.8 (11 reviews) | 
| **Dashboards** | 8.3 (7 reviews) | 9.7 (13 reviews) | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **NiCE CXone** | 9.0/10 | 412 |
| **RingCentral Contact Center** | 8.0/10 | 38 |

#### Dialing Options

| Feature | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **Preview Dialing** | 8.9 (311 reviews) ✓ Verified | 8.4 (24 reviews) ✓ Verified | 
| **Progressive Dialing** | 9.0 (287 reviews) ✓ Verified | 8.1 (22 reviews) ✓ Verified | 
| **Predictive Dialing** | Not enough data | 7.2 (10 reviews) | 

#### Agent Tools

| Feature | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **Whisper Coaching ** | 9.0 (263 reviews) ✓ Verified | 7.4 (22 reviews) ✓ Verified | 
| **Callback Scheduling ** | 8.9 (276 reviews) ✓ Verified | 8.0 (22 reviews) ✓ Verified | 
| **Call Recording ** | 9.2 (313 reviews) ✓ Verified | 8.5 (27 reviews) ✓ Verified | 

#### Automation

| Feature | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **Voice Activity Detection** | 8.8 (230 reviews) ✓ Verified | 8.3 (21 reviews) ✓ Verified | 
| **Interactive Voice Response (IVR)** | 9.0 (247 reviews) ✓ Verified | 8.3 (25 reviews) ✓ Verified | 
| **Call Scrubbing** | 8.9 (210 reviews) ✓ Verified | 8.0 (22 reviews) ✓ Verified | 

#### Agentic AI - Auto Dialer

| Feature | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (12 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (16 reviews) | 

#### AI Capabilities - Auto Dialer

| Feature | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | 8.2 (10 reviews) | 
| **Compliance Monitoring** | Not enough data | 8.5 (10 reviews) | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | 8.2 (11 reviews) | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **NiCE CXone** | 8.4/10 | 7 |
| **RingCentral Contact Center** | N/A | N/A |

#### Administration

| Feature | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **Database Management ** | 9.0 (7 reviews) | Not enough data | 
| **Data Workflows** | 8.8 (7 reviews) | Not enough data | 
| **Issue Management** | 8.3 (7 reviews) | Not enough data | 

#### Knowledge Management

| Feature | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **Knowledge Base** | 8.8 (7 reviews) | Not enough data | 
| **Publishing Workflows** | 7.6 (7 reviews) | Not enough data | 
| **Analytics** | 8.1 (7 reviews) | Not enough data | 

#### Compliance

| Feature | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **Policies and Controls** | 8.1 (7 reviews) | Not enough data | 
| **Data Governance** | 8.1 (7 reviews) | Not enough data | 
| **Compliance** | 9.0 (7 reviews) | Not enough data | 
| **Auditing** | 7.4 (7 reviews) | Not enough data | 

#### Customer Support

| Feature | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **Intelligent Search** | 7.9 (7 reviews) | Not enough data | 
| **Suggestions** | 8.1 (7 reviews) | Not enough data | 
| **Decision Trees** | 7.6 (7 reviews) | Not enough data | 

#### Data Security

| Feature | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **Risk Data Attributes** | 8.3 (7 reviews) | Not enough data | 
| **Data Transport** | 8.6 (7 reviews) | Not enough data | 
| **Access Management** | 8.3 (7 reviews) | Not enough data | 
| **Multi-Factor Authentication** | 8.8 (7 reviews) | Not enough data | 

#### Administration

| Feature | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **Integrations** | 8.8 (7 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.8 (7 reviews) | Not enough data | 
| **Performance and Reliability** | 8.6 (7 reviews) | Not enough data | 

#### Generative AI

| Feature | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **NiCE CXone** | N/A | N/A |
| **RingCentral Contact Center** | 8.3/10 | 31 |

#### Channels

| Feature | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 9.0 (21 reviews) | 
| **Open Listening** | Not enough data | Feature Not Available | 
| **Physical Media** | Not enough data | Feature Not Available | 

#### Design

| Feature | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | Feature Not Available | 
| **Create Content** | Not enough data | Feature Not Available | 
| **Personalization** | Not enough data | 7.9 (16 reviews) | 
| **Inbound Identification** | Not enough data | 8.8 (27 reviews) | 
| **Regulatory Compliance** | Not enough data | 8.6 (22 reviews) | 

#### Generative AI

| Feature | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.3 (11 reviews) | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **NiCE CXone** | N/A | N/A |
| **RingCentral Contact Center** | 9.0/10 | 8 |

#### Usability

| Feature | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **All-Employee Access** | Not enough data | Feature Not Available | 
| **Supporting Documents** | Not enough data | 8.6 (6 reviews) | 
| **Two-Way Communication** | Not enough data | 9.7 (6 reviews) | 

#### Reporting

| Feature | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | 8.6 (6 reviews) | 
| **Trend Analysis** | Not enough data | 8.3 (6 reviews) | 
| **Performance Monitoring** | Not enough data | 9.7 (6 reviews) | 

#### Generative AI

| Feature | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **NiCE CXone** | 8.2/10 | 347 |
| **RingCentral Contact Center** | N/A | N/A |

#### Quality Assurance

| Feature | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **Evaluation** | 9.0 (253 reviews) | Not enough data | 
| **Calibration** | 9.0 (237 reviews) | Not enough data | 
| **Reports** | 8.8 (263 reviews) | Not enough data | 

#### Engagement

| Feature | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **Feedback** | 9.0 (238 reviews) | Not enough data | 
| **Dashboards** | 9.0 (250 reviews) | Not enough data | 
| **Training** | 8.8 (238 reviews) | Not enough data | 

#### Performance

| Feature | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **Integrations** | 8.9 (238 reviews) | Not enough data | 
| **Compliance** | 9.2 (256 reviews) | Not enough data | 

#### Generative AI

| Feature | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | 5.2 (18 reviews) | Not enough data | 
| **AI Text Summarization** | 5.4 (18 reviews) | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **NiCE CXone** | 8.6/10 | 854 |
| **RingCentral Contact Center** | 7.9/10 | 83 |

#### Channels

| Feature | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **Voice** | 9.1 (627 reviews) ✓ Verified | 8.9 (49 reviews) ✓ Verified | 
| **Social** | 8.5 (326 reviews) ✓ Verified | 7.4 (38 reviews) ✓ Verified | 
| **Web Chat** | 8.5 (352 reviews) ✓ Verified | 7.7 (40 reviews) ✓ Verified | 
| **Mobile SMS** | 8.3 (296 reviews) ✓ Verified | 7.9 (47 reviews) ✓ Verified | 
| **Email** | 8.5 (350 reviews) ✓ Verified | 7.9 (39 reviews) ✓ Verified | 

#### Generative AI

| Feature | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **AI Text-to-Speech** | 7.0 (48 reviews) | 6.7 (26 reviews) | 

#### Functions

| Feature | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **Session Routing** | 8.8 (653 reviews) ✓ Verified | 8.3 (67 reviews) ✓ Verified | 
| **Session Queuing** | 9.0 (692 reviews) ✓ Verified | 8.1 (65 reviews) ✓ Verified | 
| **Concurrent Calling** | 8.9 (547 reviews) ✓ Verified | 7.9 (54 reviews) ✓ Verified | 
| **Speech Analytics** | 8.7 (386 reviews) ✓ Verified | 7.4 (32 reviews) ✓ Verified | 
| **Auto Dialer** | 8.8 (458 reviews) ✓ Verified | 8.0 (40 reviews) ✓ Verified | 
| **IVR** | 8.9 (553 reviews) ✓ Verified | 7.8 (39 reviews) ✓ Verified | 
| **Inbound Screen Pop** | 8.8 (556 reviews) ✓ Verified | 8.1 (43 reviews) | 
| **Persistent Data** | 8.7 (497 reviews) ✓ Verified | 8.1 (38 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 7.8 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 7.8 (6 reviews) | Not enough data | 

#### Administrative

| Feature | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **Session Summary Notes** | 8.6 (516 reviews) ✓ Verified | 7.9 (57 reviews) ✓ Verified | 
| **Administrator Access** | 8.9 (546 reviews) ✓ Verified | 8.5 (63 reviews) ✓ Verified | 
| **Reporting & Dashboards** | 8.6 (643 reviews) ✓ Verified | 7.9 (68 reviews) ✓ Verified | 
| **Session Recording** | 9.0 (513 reviews) ✓ Verified | 8.1 (42 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | 8.9 (432 reviews) ✓ Verified | 7.8 (38 reviews) ✓ Verified | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **NiCE CXone** | 9.0/10 | 392 |
| **RingCentral Contact Center** | 8.5/10 | 15 |

#### Workforce Management

| Feature | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **Agent Availability** | 9.3 (289 reviews) ✓ Verified | 8.7 (13 reviews) | 
| **Skills Management** | 9.2 (280 reviews) ✓ Verified | 8.3 (11 reviews) | 
| **Shift Scheduling** | 8.9 (226 reviews) ✓ Verified | 8.5 (10 reviews) | 
| **Agent Self-Service** | 9.0 (227 reviews) ✓ Verified | 7.4 (11 reviews) | 
| **Mobile Access** | 8.6 (177 reviews) ✓ Verified | 9.2 (14 reviews) | 

#### Administration

| Feature | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **Automation** | 8.9 (230 reviews) ✓ Verified | 8.3 (13 reviews) | 
| **Performance Analysis** | 9.2 (271 reviews) ✓ Verified | 8.8 (11 reviews) | 
| **Dashboards** | 9.0 (295 reviews) ✓ Verified | 9.5 (14 reviews) | 
| **Forecasting** | 8.7 (220 reviews) ✓ Verified | 8.0 (10 reviews) | 
| **Intraday Management** | 9.0 (227 reviews) ✓ Verified | 8.2 (11 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **NiCE CXone** | N/A | N/A |
| **RingCentral Contact Center** | 8.8/10 | 19 |

#### Conversational Platform

| Feature | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **Personalization** | Not enough data | 8.9 (16 reviews) | 
| **Omnichannel** | Not enough data | 8.6 (13 reviews) | 
| **Contextual Engagement** | Not enough data | 9.2 (14 reviews) | 
| **Proactive Engagement** | Not enough data | 9.6 (9 reviews) | 

#### Support Automation

| Feature | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 8.3 (14 reviews) | 
| **Seamless Escalation** | Not enough data | 8.6 (13 reviews) | 
| **Transcripts** | Not enough data | 9.4 (13 reviews) | 
| **Self-Serve Support** | Not enough data | 8.0 (10 reviews) | 

#### Generative AI

| Feature | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.0 (7 reviews) | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **NiCE CXone** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |

#### Messaging Channels

| Feature | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **SMS Messaging** | Not enough data | Not enough data | 
| **Email** | Not enough data | Not enough data | 
| **Voice Messaging** | Not enough data | Not enough data | 
| **Two way messaging** | Not enough data | Not enough data | 

#### Administration

| Feature | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **Scheduling** | Not enough data | Not enough data | 
| **Triggered Notifications** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **NiCE CXone** | 8.9/10 | 40 |
| **RingCentral Contact Center** | N/A | N/A |

#### Platform

| Feature | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **Omnichannel** | 8.6 (32 reviews) | Not enough data | 
| **Mobile Access** | 7.5 (27 reviews) | Not enough data | 
| **Queue Management** | 8.8 (34 reviews) | Not enough data | 
| **Call Routing** | 9.2 (38 reviews) | Not enough data | 
| **Call Back** | 8.6 (35 reviews) | Not enough data | 
| **IVR** | 9.4 (31 reviews) | Not enough data | 
| **Automatic Call Distribution** | 9.3 (37 reviews) | Not enough data | 

#### Generative AI

| Feature | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **AI Text-to-Speech** | Feature Not Available | Not enough data | 

#### Workforce Management

| Feature | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **Call Monitoring** | 9.4 (36 reviews) | Not enough data | 
| **Performance Evaluation** | 9.0 (33 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **Call Recording** | 9.4 (38 reviews) | Not enough data | 
| **Reporting & Dashboards** | 8.8 (39 reviews) | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **NiCE CXone** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |

#### Customer Support

| Feature | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **Text** | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 

#### Automation

| Feature | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **Learning** | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **NiCE CXone** | N/A | N/A |
| **RingCentral Contact Center** | 8.5/10 | 28 |

#### Generative AI

| Feature | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 9.3 (14 reviews) | 
| **Notifications** | Not enough data | 8.9 (15 reviews) | 
| **Targeted Emails** | Not enough data | Not enough data | 
| **In-App Messaging** | Not enough data | 8.7 (17 reviews) | 
| **Co-Browsing** | Not enough data | 6.7 (5 reviews) | 

####  Internal Use

| Feature | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **Customization ** | 9.1 (11 reviews) | 8.6 (15 reviews) | 
| **Conversation Archiving** | Not enough data | 8.9 (12 reviews) | 
| **Lead Development** | Not enough data | Feature Not Available | 
| **Knowledge Base** | Not enough data | 8.5 (11 reviews) | 
| **Team Inbox ** | Not enough data | 8.8 (12 reviews) | 
| **Customer Profiles** | Not enough data | 8.5 (14 reviews) | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **NiCE CXone** | 7.8/10 | 8 |
| **RingCentral Contact Center** | 9.0/10 | 14 |

#### Generative AI

| Feature | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Self-Service Experience

| Feature | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **Knowledge Base** | 8.1 (7 reviews) | 8.8 (8 reviews) | 
| **Searchable Articles** | 7.5 (8 reviews) | 8.7 (9 reviews) | 
| **Community Forums** | 7.5 (8 reviews) | 8.8 (10 reviews) | 
| **Mobile Optimization** | 7.5 (8 reviews) | 8.7 (5 reviews) | 
| **Personalization** | 7.3 (8 reviews) | 9.7 (5 reviews) | 

#### Self-Service Platform

| Feature | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **Branding** | 8.3 (8 reviews) | Not enough data | 
| **Automation** | 8.3 (8 reviews) | Not enough data | 
| **Artificial Intelligence** | 7.9 (8 reviews) | Not enough data | 
| **Integrations** | 8.1 (7 reviews) | 9.0 (5 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **NiCE CXone** | N/A | N/A |
| **RingCentral Contact Center** | 8.8/10 | 11 |

#### Generative AI

| Feature | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Process

| Feature | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **Mentions** | Not enough data | 9.0 (8 reviews) | 
| **Tickets** | Not enough data | 8.8 (7 reviews) | 
| **Macros** | Not enough data | Not enough data | 

#### Channels

| Feature | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **Email** | Not enough data | 8.6 (7 reviews) | 
| **Social** | Not enough data | 9.0 (8 reviews) | 
| **Live Chat** | Not enough data | 9.0 (7 reviews) | 
| **Phone** | Not enough data | 9.3 (10 reviews) | 
| **Text** | Not enough data | 9.2 (11 reviews) | 

#### Insight

| Feature | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **Surveys** | Not enough data | 7.8 (6 reviews) | 
| **Reporting** | Not enough data | 8.1 (7 reviews) | 
| **Visitor Activity** | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | 9.3 (9 reviews) | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **NiCE CXone** | 6.7/10 | 5 |
| **RingCentral Contact Center** | N/A | N/A |

#### Generative AI

| Feature | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **AI Text Summarization** | 6.7 (5 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **NiCE CXone** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |

#### Generative AI

| Feature | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **NiCE CXone** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 

#### Extensions

| Feature | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **Tenancy Flexibility** | Not enough data | Not enough data | 
| **Native VoIP** | Not enough data | Not enough data | 
| **CCaaS Option** | Not enough data | Not enough data | 

#### Features

| Feature | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **Voicemail to Email** | Not enough data | Not enough data | 
| **Voicemail to SMS** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Voice Conferencing** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Conference Transcripts** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **NiCE CXone** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **NiCE CXone** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (6):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Help Desk Software](https://www.g2.com/categories/help-desk), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Contact Center Software](https://www.g2.com/categories/contact-center), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to NiCE CXone (7):** [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)

**Unique to RingCentral Contact Center (6):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Live Chat Software](https://www.g2.com/categories/live-chat), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management)


---
## Reviewer Demographics

### By Company Size

| Segment | NiCE CXone | RingCentral Contact Center | 
|---|---|---|
| **Small-Business** | 13.7% | 49.7% | 
| **Mid-Market** | 52.7% | 36.5% | 
| **Enterprise** | 33.6% | 13.8% | 

### By Industry

#### NiCE CXone

- **Consumer Services:** 10.4%
- **Information Technology and Services:** 8.3%
- **Financial Services:** 7.9%
- **Telecommunications:** 7.1%
- **Hospital & Health Care:** 5.8%
- **Insurance:** 5.8%
- **Retail:** 3.1%
- **Banking:** 2.6%
- **Computer Software:** 2.6%
- **Health, Wellness and Fitness:** 2.6%
- **Other:** 43.9%

#### RingCentral Contact Center

- **Telecommunications:** 7.1%
- **Computer Software:** 7.1%
- **Financial Services:** 6.6%
- **Consumer Services:** 6.6%
- **Staffing and Recruiting:** 5.5%
- **Insurance:** 4.9%
- **Law Practice:** 4.4%
- **Hospital & Health Care:** 3.8%
- **Information Technology and Services:** 3.8%
- **Marketing and Advertising:** 3.8%
- **Other:** 46.4%

---
## Alternatives

### Alternatives to NiCE CXone

- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1546 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (253 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7328 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (735 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1805 reviews)
- [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) — 4.5/5 stars (391 reviews)
- [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) — 4.5/5 stars (82 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2383 reviews)

### Alternatives to RingCentral Contact Center

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2383 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1546 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (253 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1582 reviews)
- [CTM](https://www.g2.com/products/ctm-ctm/reviews) — 4.5/5 stars (758 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1805 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7328 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)

---
## Top Discussions

### NiCE CXone

- Title: [Does it ever pause or get frozen after a call](https://www.g2.com/discussions/does-it-ever-pause-or-get-frozen-after-a-call) — 2 comments, 2 upvotes
  > **Top comment:** "In three months of use, 40 hours a week.... Not that often thankfully"
- Title: [What is NICE CXone used for?](https://www.g2.com/discussions/what-is-nice-cxone-used-for) — 1 comment
  > **Top comment:** "NICE CXone is basically an customer interaction tool that can help you manage the customer interactions from the platform, via Calls, Emails, etc. An good..."
- Title: [Can I use this application for auto dialed jobs?](https://www.g2.com/discussions/can-i-use-this-application-for-auto-dialed-jobs) — 1 comment, 1 upvote
  > **Top comment:** "Yes. This software has a option with chat, email and voice dail"
- Title: [how to a automatically log in](https://www.g2.com/discussions/how-to-a-automatically-log-in) — 1 comment, 1 upvote
  > **Top comment:** "We don’t have that feature in my position that I know of "
- Title: [How do I monitor the productivity time,  real time for the agents logged in?](https://www.g2.com/discussions/how-do-i-monitor-the-productivity-time-real-time-for-the-agents-logged-in) — 1 comment, 1 upvote
  > **Top comment:** "You would click on New+ in the far-right corner & click on agents. There you would see all the agents you would like to monitor."

### RingCentral Contact Center

- Title: [How good is RingCentral?](https://www.g2.com/discussions/how-good-is-ringcentral) — 2 comments, 1 upvote
  > **Top comment:** "Comment deleted by user."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/nice-cxone-vs-ringcentral-contact-center)