# How can we enhance customer support coordination with AI improvements?

I've found RingCentral Contact Center to be quite beneficial for organizing customer interactions and enhancing coordination between our support and engineering teams. The integration with Salesforce, along with features like call monitoring and AI-generated summaries, has been particularly useful. However, I've noticed that the AI sometimes overlooks crucial technical details, which means we still need to manually verify the information. Improving the accuracy of the summaries and simplifying the configuration options could significantly enhance the overall user experience. Has anyone else experienced similar issues or found effective solutions?

##### Post Metadata
- Posted at: 1 day ago
- Author title: Software Engineer at Ingram Micro
- Net upvotes: 1



## Related Product
[RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews)

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[Auto Dialer](https://www.g2.com/categories/auto-dialer)

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