# How do you manage Respond.io’s complex settings while using broadcast chat?

I like the broadcast chat feature in respond.io, and it’s helped us manage customer conversations across multiple channels in one inbox. Being able to assign conversations to team members and monitor interactions has made things more efficient. That said, the settings and workflows can feel overwhelming, and I wish pricing were more flexible for growing businesses. How have you simplified your setup and workflows in Respond.io?

##### Post Metadata
- Posted at: 15 days ago
- Author title: UI/UX
- Net upvotes: 2


## Comments
### Comment 1

Great to hear that assignment and monitoring are helping your team save time! We also get what you mean about the settings. There's a lot you can do with respond.io, but you don't need to figure everything out at once.

A good place to start is with two things: how incoming conversations get assigned and what customers receive when your team is offline. Workflows, our automation builder, has ready-made templates for both: Round Robin and Away Message with Business Hours.

Since you're already using broadcasts, another useful one is Broadcast Response: Assign to Agent. It automatically routes customers who reply to a broadcast to a team member. Once you've got those basics running smoothly, you can explore more features like AI Agents to handle repetitive conversations.

And if you need help along the way, 24/7 human and AI support is included on every plan. As for pricing, it's based on the contacts you engage with each month, with lower per-contact rates as volume grows. If you'd like to explore a plan that better suits your business, reach out at https://respond.io/contact and our team will be happy to help.

For other teams reading this, we're curious: what did you set up first that made everything else easier?

##### Comment Metadata
- Posted at: 4 days ago




## Related Product
[respond.io](https://www.g2.com/products/respond-io/reviews)

## Related Category
[Conversational Support](https://www.g2.com/categories/conversational-support)

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