Compare Fin and respond.io 
At a Glance
Market Segments
Small-Business (58.4% of reviews)
Small-Business (75.1% of reviews)
Entry-Level Pricing
$0.99 1 Outcome
Starting at $99.00 Per Month
Fin
Star Rating
(3,849)4.5 out of 5
Market Segments
Small-Business (58.4% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Outcome
Free Trial is available
Browse all 4 pricing plansrespond.io
Star Rating
(489)4.8 out of 5
Market Segments
Small-Business (75.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $99.00 Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in providing a human-like interaction, with users appreciating its quick and comprehensive responses. Many find it refreshing compared to other AI chatbots that often deliver vague answers or require constant escalation to human agents.
- Users say that respond.io stands out for its user-friendly interface and efficient support. Reviewers highlight how the system simplifies tasks, with features like segmentation and tagging making it easier to manage customer communications effectively.
- According to verified reviews, Fin by Intercom has a higher overall satisfaction score, indicating that users feel it meets their needs more effectively. Many users express that it genuinely helps with their inquiries rather than just pretending to assist.
- Reviewers mention that while respond.io offers a solid experience, it may not match the depth of knowledge that Fin by Intercom provides. Users appreciate the ability of Fin to handle complex queries without needing to pass them off to customer service.
- G2 reviewers highlight that Fin by Intercom has a more extensive review base, suggesting a broader user experience. This larger pool of feedback indicates a consistent performance that users can rely on, especially in small business settings.
- Users report that both platforms have their strengths, but respond.io's ease of use and fast support are frequently praised. However, some users feel that it lacks the same level of engagement and responsiveness that Fin by Intercom offers, particularly in more nuanced conversations.
Pricing
Entry-Level Pricing
Fin
Fin with your current helpdesk
$0.99
1 Outcome
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
respond.io
Starter
Starting at $99.00
Per Month
- 5 Users Included (Seats)
- Team & Custom Inboxes
- Mobile App
Free Trial
Fin
Free Trial is available
respond.io
Free Trial is available
Ratings
Meets Requirements
8.8
2,898
9.1
270
Ease of Use
8.9
2,929
9.3
399
Ease of Setup
8.4
1,526
9.0
291
Ease of Admin
8.6
1,354
9.2
170
Quality of Support
8.6
2,792
9.3
257
Has the product been a good partner in doing business?
8.8
1,349
9.3
171
Product Direction (% positive)
8.8
2,748
9.6
263
Features by Category
Ticket and Case Management
8.6
1104
|
Verified
Not enough data
8.8
1126
|
Verified
Not enough data
8.7
1102
|
Verified
Not enough data
8.6
1154
|
Verified
Not enough data
8.3
682
|
Verified
Not enough data
8.8
1139
|
Verified
Not enough data
8.8
1064
|
Verified
Not enough data
8.6
966
|
Verified
Not enough data
Generative AI
8.3
249
Not enough data
8.2
250
Not enough data
Agentic AI - Help Desk
7.8
62
Not enough data
8.3
62
Not enough data
7.9
62
Not enough data
Communication Channels
8.8
895
|
Verified
Not enough data
8.8
1095
|
Verified
Not enough data
9.4
1271
|
Verified
Not enough data
8.3
813
Not enough data
7.6
525
Not enough data
Platform
8.1
723
|
Verified
Not enough data
8.2
1270
|
Verified
Not enough data
8.7
826
|
Verified
Not enough data
8.7
791
|
Verified
Not enough data
8.1
1019
|
Verified
Not enough data
8.2
1019
|
Verified
Not enough data
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.8
230
9.3
166
8.3
219
9.0
147
Feature Not Available
Feature Not Available
Design
Feature Not Available
9.0
149
Feature Not Available
Feature Not Available
8.7
231
9.0
151
8.7
223
9.0
154
8.6
216
8.9
145
Generative AI
Feature Not Available
Feature Not Available
8.3
86
8.5
118
Responses
9.1
84
Not enough data
9.0
88
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
83
Not enough data
9.1
84
Not enough data
Autonomy - AI Agents
8.5
65
Not enough data
8.6
65
Not enough data
8.4
64
Not enough data
8.7
67
Not enough data
Generative AI
Feature Not Available
Not enough data
8.9
51
Not enough data
Responses
8.8
600
Not enough data
8.8
589
Not enough data
9.0
591
Not enough data
8.8
559
Not enough data
8.6
479
Not enough data
Platform
9.5
620
Not enough data
8.9
585
Not enough data
8.8
579
Not enough data
8.7
564
Not enough data
8.3
420
Not enough data
8.9
529
Not enough data
8.8
584
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
143
Not enough data
Conversational Platform
8.7
1059
9.0
136
8.7
839
9.1
149
8.7
858
8.8
133
9.0
779
9.0
143
Support Automation
8.6
859
8.9
136
8.7
902
8.7
132
8.5
520
8.8
137
8.9
816
8.7
140
Generative AI
Feature Not Available
Feature Not Available
8.4
156
8.4
115
Customer Support
8.6
202
Not enough data
7.4
185
Not enough data
9.0
214
Not enough data
Automation
8.4
211
Not enough data
8.3
208
Not enough data
8.5
198
Not enough data
Artificial Intelligence
8.5
201
Not enough data
8.6
193
Not enough data
8.5
205
Not enough data
Generative AI
8.3
297
Not enough data
8.3
295
Not enough data
Feature Not Available
Not enough data
Communication
9.2
1445
|
Verified
Not enough data
8.9
1454
|
Verified
Not enough data
8.7
1194
|
Verified
Not enough data
9.1
1359
|
Verified
Not enough data
8.2
595
Not enough data
Internal Use
8.2
1270
|
Verified
Not enough data
8.7
1095
|
Verified
Not enough data
8.2
1043
|
Verified
Not enough data
8.7
1252
|
Verified
Not enough data
8.9
1321
|
Verified
Not enough data
8.6
1289
|
Verified
Not enough data
Generative AI
8.2
95
Not enough data
Self-Service Experience
9.0
662
Not enough data
8.9
658
Not enough data
Feature Not Available
Not enough data
8.2
493
Not enough data
8.4
541
Not enough data
Self-Service Platform
8.7
534
Not enough data
8.8
544
Not enough data
8.4
486
Not enough data
8.6
527
Not enough data
Agentic AI - Customer Self-Service
7.4
47
Not enough data
7.9
47
Not enough data
7.5
48
Not enough data
7.9
50
Not enough data
8.1
51
Not enough data
7.5
48
Not enough data
7.6
48
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
89
Not enough data
9.0(won by default)
87
Not enough data
9.6(won by default)
90
Not enough data
Channels
9.4(won by default)
90
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
92
Not enough data
8.4(won by default)
82
Not enough data
8.8(won by default)
84
Not enough data
Insight
9.1(won by default)
86
Not enough data
9.2(won by default)
88
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Not enough data
Generative AI
Feature Not Available
Not enough data
7.4
17
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
9.1
49
Not enough data
9.2
48
Not enough data
9.2
50
Not enough data
9.0
46
Not enough data
9.1
48
Not enough data
9.3
52
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
9.2
46
Not enough data
9.5
54
Not enough data
8.7
46
Not enough data
9.1
48
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.9
195
Not enough data
7.9
202
Not enough data
7.8
167
Not enough data
8.5
195
Not enough data
8.0
161
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.5
158
Not enough data
7.9
161
Not enough data
7.9
174
Not enough data
8.5
199
Not enough data
Automation
8.4
199
Not enough data
7.9
164
Not enough data
7.2
156
Not enough data
Autonomy
7.6
162
Not enough data
7.8
164
Not enough data
7.2
162
Not enough data
7.7
166
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin and respond.io are categorized as Conversational Support and Customer Communications Management
Unique Categories
Fin is categorized as AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Digital Adoption Platform, Conversational Marketing, Chatbots, Social Customer Service, Live Chat, Help Desk, Customer Self-Service, and Conversational Interface Agents
respond.io is categorized as WhatsApp Marketing
Reviews
Reviewers' Company Size
Fin
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
respond.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.6%
Information Technology and Services
13.2%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Information Technology and Services
6.8%
Leisure, Travel & Tourism
6.8%
Marketing and Advertising
6.3%
Consumer Services
6.1%
Computer Software
5.5%
Other
68.5%
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
How do I change notification sound? Can I integrate with Google translate?
2 Comments
CH
You can use the lang feature. It is easier to use.Read more
Is respond IO safe?
2 Comments
Official Response from respond.io
Is respond.io safe? Yes! We believe that in an increasingly competitive business landscape, maintaining high standards of quality, security, and efficiency...Read more
What does respond io do?
2 Comments
RC
respond.io let you connect your official Whatsapp Business phone number (provided by Twilio and certified by Facebook now Meta) with the respond.io interface...Read more
respond.io has no more discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
Your software and services insights are valuable.
Your peers come to G2 to get an inside look at and other business solutions. Adding perspective on will help others pick the right solution based on real user experience.
