---
title: respond.io Reviews
meta_title: 'respond.io Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 542 reviews by the users' company size, role or industry
  to find out how respond.io works for a business like yours.
aggregate_rating:
  rating_value: 4.8
  review_count: 542
  scale: '5'
date_modified: '2026-09-20'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# respond.io Reviews
**Vendor:** respond.io  
**Category:** [Conversational Support Software](https://www.g2.com/categories/conversational-support)  
**Average Rating:** 4.8/5.0  
**Total Reviews:** 542  
**AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality.
## About respond.io
Respond.io is a customer conversation platform designed to help B2C businesses generate more leads and maximize revenue over chat, calls, and emails from one place. Purpose-built to turn conversations into business results, respond.io unifies key channels like WhatsApp, TikTok, and Instagram in a single inbox with AI-powered automation, lead management, CRM integrations, and comprehensive reporting to accelerate growth—all with 99.999% uptime for peace of mind. 10,000+ businesses trust respond.io to power conversations that drive real business results.



## respond.io Pros & Cons
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.

**What users like:**

- Users value the **ease of use** of respond.io, finding it simple and seamless to operate. (78 reviews)
- Users highlight the **excellent customer support** from respond.io, noting responsiveness and effectiveness in resolving issues quickly. (42 reviews)
- Users value the **helpful and responsive support** from respond.io, enhancing their overall experience and productivity. (37 reviews)
- Users find the **easy setup** of respond.io extremely helpful, facilitating smooth onboarding and quick implementation. (33 reviews)
- Users value the **excellent integrations** of respond.io, enhancing efficiency and streamlining customer service interactions. (28 reviews)
- Users value the **seamless integration** of respond.io with multiple platforms, enhancing their daily communication and support. (26 reviews)
- Automation (24 reviews)
- Users value the **easy integrations** of respond.io, enhancing omni-channel messaging and streamlining customer communication effectively. (23 reviews)
- Features (21 reviews)
- AI Technology (19 reviews)

**What users dislike:**

- Users feel that the platform is **expensive** , particularly due to restrictive pricing plans for growing businesses. (14 reviews)
- Users face **messaging issues** with respond.io, including unsent messages and difficulty managing conversations effectively. (13 reviews)
- Users feel that the lack of **pipeline features** in respond.io limits its potential as a comprehensive tool. (13 reviews)
- Users feel the **limited chat functionality** of respond.io hampers their experience and lacks essential features like pipelines. (10 reviews)
- Users express frustration with **template issues** , as agents can't create personalized replies until the opposite side responds. (8 reviews)
- Buggy Features (7 reviews)
- Call Issues (7 reviews)
- Insufficient Information (7 reviews)
- Learning Curve (7 reviews)
- Poor Customer Support (7 reviews)

## respond.io Reviews
  ### 1. Best I/O

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Cosmetics

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** July 17, 2025

**What do you like best about respond.io?**

the respond in the website form is good and simple

**What do you dislike about respond.io?**

the lagging for refresh and updates for newer chats

**What problems is respond.io solving and how is that benefiting you?**

Solving customer's chat in speed rate

**Official Response from George Wong:**

> Thank you for your review! 💬 We’re glad to hear you’re enjoying the simplicity of the web form and that respond.io is helping you handle customer chats quickly. Looking forward to your continued success! 🙌🚀

  ### 2. I’ve been using respond.io

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ibrahim S. | CTO, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** November 10, 2024

**What do you like best about respond.io?**

for a while now, and it has truly become an essential part of our communication strategy. The platform seamlessly brings all our messaging channels into one place, making it incredibly easy to manage customer interactions. The intuitive UI and powerful automation features save our team so much time and reduce errors, especially when dealing with high volumes of messages.

**What do you dislike about respond.io?**

What I love most is the flexibility and customization it offers. We can easily set up workflows to suit our unique needs, and the insights we get from the analytics are invaluable for improving our engagement strategies. The support team at respond.io has also been top-notch, always ready to assist and quick to implement updates based on user feedback.

**What problems is respond.io solving and how is that benefiting you?**

respond.io has boosted our team’s productivity and helped us deliver exceptional customer experiences across channels. Highly recommend it to any business looking to streamline and improve their messaging capabilities!

**Official Response from George Wong:**

> Thank you for sharing your positive experience with respond.io! If you have any specific suggestions or further feedback, please reach out to us. We appreciate your recommendation and look forward to continuing to support you!

  ### 3. Great app for instant messaging.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** June 22, 2024

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about respond.io?**

I've been using this tool for about two years and I've never had a problem. It's smooth and very convenient, even remotely with the downloadable app. It allows file sharing and chat organization. Highly recommended!

**What do you dislike about respond.io?**

I would have liked the customization of chats with a color in order to immediately recognize the type of customers. However, it is not something that invalidates its use.

**What problems is respond.io solving and how is that benefiting you?**

It allows me to manage multiple contacts simultaneously on all the main messaging platforms.

**Official Response from George Wong:**

> Thank you for your positive feedback! We're thrilled to hear that you find respond.io smooth and convenient for managing your contacts and messages. We appreciate your suggestion for chat customization and will definitely consider it for future updates. We're glad to hear that respond.io is helping you manage multiple contacts across various messaging platforms efficiently. If you have any more suggestions or feedback, please feel free to reach out. Thank you for recommending respond.io!

  ### 4. Efficient, Userfriendly and Wisely priced

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ghofrane J. | Chief Executive Officer, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** April 15, 2025

**What do you like best about respond.io?**

The team is extremely supportive, and the technology provided reflects client needs

**What do you dislike about respond.io?**

There is absolutely nothing I would change

**What problems is respond.io solving and how is that benefiting you?**

Lead nurturing<br>Follow Ups<br>Much more targeted customer reach

**Official Response from George Wong:**

> Thank you for the fantastic review! We’re thrilled to hear that respond.io is meeting your needs and helping with lead nurturing, follow-ups and targeted customer reach. Your kind words about our team and technology mean a lot to us - we’re here to support your success every step of the way! If you'd like to stay updated about our platform, be sure to visit https://roadmap.respond.io/ where you can also submit or vote for features 🙏

  ### 5. respond.io is an excellent platform.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Consumer Goods

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.

**AI Translated:** This review has been translated from Spanish; Castilian using AI.

**Reviewed Date:** July 09, 2025

**What do you like best about respond.io?**

The stability of the system and the modules.

**What do you dislike about respond.io?**

Prices in Colombia are above the competition.

**What problems is respond.io solving and how is that benefiting you?**

Solve mass communication easily

**Official Response from George Wong:**

> Thank you for your review! We’re glad to hear you value the stability and structure of respond.io and that it’s helping you manage your communication. We appreciate your feedback and are grateful to have you with us! 💬🙌

  ### 6. The perfect onboarding for Steam Cleaning Phuket and Steam Cleaning Bangkok

**Rating:** 5.0/5.0 stars

**Reviewed by:** Enrico B. | General Manager, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** December 12, 2024

**What do you like best about respond.io?**

Respond.io its really ease to use, the number of features are amazing and the customer support is helpful and always available to help, i think the best support ever. For a beginner is ease of implementation and we will test in the future how the integration works. We use it daily, so really helpful.

**What do you dislike about respond.io?**

Right now we dont have found any downsize yet.

**What problems is respond.io solving and how is that benefiting you?**

Solving the problem to have to answer and manage different chat, its benefiting to save times and to have under controll all the leads.

**Official Response from George Wong:**

> Thank you for your wonderful review of respond.io! We’re thrilled you find our platform easy to use with great features and that our support team has been there when you needed them. We’re committed to delivering excellent service, so if you ever have questions or need assistance, we’re here to help you get the most out of respond.io.
We truly appreciate your feedback and look forward to supporting your success.

  ### 7. Excellent solution is Respond.io

**Rating:** 5.0/5.0 stars

**Reviewed by:** Pedro  G. | Ingeniero Sistemas | Consultor internacional, Marketing and Advertising, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.

**AI Translated:** This review has been translated from Spanish; Castilian using AI.

**Reviewed Date:** July 09, 2024

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about respond.io?**

Everything is Excellent. It is the best unified platform to capture potential clients, automate chats, and manage conversations. Excellent for improving customer service.

**What do you dislike about respond.io?**

Every day they add more features, its speed increases. Everything is excellent, so far there is nothing that could not be liked. Excellent platform to capture potential clients, automate chats, and manage conversations. It is the leading software for managing conversations with clients.

**What problems is respond.io solving and how is that benefiting you?**

Respond.io is the solution to our omnichannel communication needs. We automate all our conversations with customers and improve conversions.

**Official Response from George Wong:**

> Thank you for your excellent review! We are glad to know that Respond.io is meeting your expectations by managing your conversations in a centralized manner. If any questions or suggestions arise in the future, feel free to contact our support team. We are here to help you with everything you need!

  ### 8. WhatsApp visibility for the team is possible!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** June 12, 2025

**What do you like best about respond.io?**

There is always help available when you need it!

**What do you dislike about respond.io?**

Some of the bots auto responses are a little annoying but not too bad. It's understandable for different time zones.

**What problems is respond.io solving and how is that benefiting you?**

Visibility and leads tracking

**Official Response from George Wong:**

> Thank you for your review! We're glad to hear that respond.io is helping with team visibility and lead tracking, and that our support has been helpful when you needed it. We appreciate your feedback and are always working to improve the experience. Thanks for being with us!

  ### 9. Good manager for handling prospects and clients

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ing. Saúl P. | Usuario, Computer Software, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.

**AI Translated:** This review has been translated from Spanish; Castilian using AI.

**Reviewed Date:** June 30, 2025

**What do you like best about respond.io?**

quick organization and separation by filters

**What do you dislike about respond.io?**

indeed, many authorizations are requested to contact the clients

**What problems is respond.io solving and how is that benefiting you?**

technical support for my clients

**Official Response from George Wong:**

> Thank you for your review! We’re glad to hear that respond.io is helping you stay organized and manage prospects and clients efficiently. Regarding the authorizations, they’re required by the messaging channels themselves to ensure user privacy. We appreciate your feedback and are happy to support your communication needs! 💬


  ### 10. They have a platform that is very easy to use, understand, and automate. Good customer service.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Oil & Energy

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.

**AI Translated:** This review has been translated from English using AI.

**Reviewed Date:** May 28, 2025

**What do you like best about respond.io?**

Easy to use, good customer service, very intuitive platform

**What do you dislike about respond.io?**

Slowness in adding requested features

**What problems is respond.io solving and how is that benefiting you?**

Prevent my clients from contacting me through different channels, my team can quickly view conversations and the information is clear and easily accessible.

**Official Response from George Wong:**

> Thank you for your review! We’re glad to hear you’re enjoying the ease of use, intuitive design, and support from our team. It’s great to know respond.io is helping your team manage conversations efficiently across channels. Do follow our roadmap so you can stay updated on all the new features we're releasing on the platform: https://roadmap.respond.io/ Thanks for being with us! 💬🙌

  ### 11. Super helpful in streamlining and automating CS

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** May 20, 2025

**What do you like best about respond.io?**

Workflows! It's been super helpful in making sure that more chats are being responded to, and streamlining the distribution to multiple teams.

**What do you dislike about respond.io?**

The only downside is the reports feature is less developed

**What problems is respond.io solving and how is that benefiting you?**

Increasing conversion rate from leads -> more $$!

**Official Response from George Wong:**

> Thank you for the great review! We're thrilled to hear that respond.io is helping you streamline and improve your chat operations. We appreciate your feedback on the reports feature and will share it with our product team. Thanks again for sharing your experience—we’re excited to keep supporting your growth!

  ### 12. Great support

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** March 25, 2025

**What do you like best about respond.io?**

Honestly the support network is great, I initially didn’t get the right solutions, and then this person named Shankar came to my rescue.

**What do you dislike about respond.io?**

I wasted some solid time getting the right person to answer my questions…. I had a lot of issues, and they kept trying to solve the smaller ones while not informing me of the biggest issue

**What problems is respond.io solving and how is that benefiting you?**

Helps my whole team use the same WhatsApp

**Official Response from George Wong:**

> Thanks for your honest review! We're glad Shankar could step in and help you out, he’s been informed of your kind words :) 
We appreciate the feedback and are working to improve how we handle support issues. Great to hear respond.io is helping your team stay connected. We hope to continue serving you well!




  ### 13. Perfect for team work and automation

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Retail

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** May 28, 2025

**What do you like best about respond.io?**

Team coordination and easy to use. Automation are our next step

**What do you dislike about respond.io?**

It could link to eCommerce platforms as well to reply to chats.

**What problems is respond.io solving and how is that benefiting you?**

Coordination between the team and a way to receive customer messages 24-7.

**Official Response from George Wong:**

> Thank you for your review! We’re glad to hear respond.io is helping your team stay coordinated and making it easier to manage customer messages around the clock. Excited to hear you’re exploring automations next—they’ll take things to the next level! We appreciate your feedback on eCommerce integrations and will share it with our product team. Do follow our roadmap to request for or vote on new features there: https://roadmap.respond.io/ 

  ### 14. I really like the diversity of tools they provide, besides having a good support team.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Retail

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** April 22, 2025

**What do you like best about respond.io?**

what I like the most is the lifecycle tool to be able to classify contacts

**What do you dislike about respond.io?**

the price is a bit expensive per month, maybe because my country is currently suffering from a super inflation crisis.

**What problems is respond.io solving and how is that benefiting you?**

contact classification, the creation of workflows that help me to optimize lead classification, the integration with meta ads

**Official Response from George Wong:**

> Thank you for your review! We’re glad to hear you’re enjoying the Lifecycle tool, workflows and Meta Ads integration—it’s great to know respond.io is helping your business. If you ever need assistance or have questions, our support team is always here to help: https://respond.io/contact Looking forward to your continued success with us!

  ### 15. Respond Installation and Onboarding Procedure

**Rating:** 4.5/5.0 stars

**Reviewed by:** Alain B. | CEO, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** August 15, 2024

**What do you like best about respond.io?**

Respond.io is an enjoyable, practical, and comprehensive solution. It feels more polished and advanced compared to other similar platforms I’ve tested. It offers a user-friendly interface and a wide range of features that make communication management more efficient and seamless. The onboarding process and the customer support are very efficient, allowing users to get a grasp of the platform quickly and effectively. The potential for AI integration is impressive, although I believe it’s still a bit early at the moment.

**What do you dislike about respond.io?**

I don’t have any specific points to mention. What’s interesting is that updates are rolled out very frequently, which shows that the program is following a continuous improvement process.

**What problems is respond.io solving and how is that benefiting you?**

It allows you to consolidate requests from multiple platforms into one place, automatically sort them, assign them to a specific operator, and respond automatically to the most frequent inquiries.

**Official Response from George Wong:**

> Thank you for sharing your positive experience with respond.io! We're thrilled you find our platform enjoyable, practical, and comprehensive. We constantly strive to provide our users with a polished and advanced solution, so your feedback is genuinely appreciated. 

We're glad you found our onboarding process and customer support efficient. Please let us know if you have any suggestions for AI integration or other features you'd like to see in the future. You can do this on our roadmap: https://roadmap.respond.io/

We're committed to continuous improvement and your feedback helps us. If you ever encounter any issues or have further feedback, please don't hesitate to reach out. We're here to assist you every step of the way. Thank you for choosing respond.io!

  ### 16. Amazing support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Payam G. | Project manager, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** March 26, 2025

**What do you like best about respond.io?**

Awesome support, flawless, fast and reliable

**What do you dislike about respond.io?**

There is nothing to dislike, everything is great about response.io

**What problems is respond.io solving and how is that benefiting you?**

Workflow and all issues we may face technically

**Official Response from George Wong:**

> Thank you for the wonderful review! We're so glad to hear that you've had an amazing experience with our support team and that respond.io is running smoothly for you. It's great to know we're helping you streamline workflows and tackle technical issues. If you ever need anything, we're always here to help! Just contact support at: https://responcio.com/contact







  ### 17. respond.io for real estate

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Real Estate

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** June 08, 2025

**What do you like best about respond.io?**

feature full , easy to use and intuitive

**What do you dislike about respond.io?**

little on the expensive side especially since we use broadcasting this feature requires a higher subscription tier

**What problems is respond.io solving and how is that benefiting you?**

WhatsApp templates. sorting and managing contacts and lead WhatsApp api "made it easy" analytics and making sense of direct messaging integration with other tools and CRMs user management and permission "the most important thing to us"

**Official Response from George Wong:**

> Thank you for your review! We're glad to hear that respond.io is making a positive impact on your business. We appreciate your support and are happy to have you with us!

  ### 18. The only solution that worked for my "on the go" team

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through Google One Tap using a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** June 24, 2025

**What do you like best about respond.io?**

Customer Support is very helpful<br>iOS app is way better than any of the competition. It is easy and is the most functional of the over 20 we've tested.

**What do you dislike about respond.io?**

Reporting is missing some important metrics, such as time to respond

**What problems is respond.io solving and how is that benefiting you?**

It allows us to work with our customers how and where they want us

**Official Response from George Wong:**

> Thank you for the great review! We’re thrilled to hear that respond.io is the solution that works best for your on-the-go team, especially with our mobile app and customer support. 
Regarding your feedback on reporting, time to respond is actually a metric we provide: https://respond.io/help/dashboard-reporting/reports-users 
If you have something else in mind or feel something is missing, we’d love to hear more! Feel free to reach out at https://respond.io/contact

We’re glad to be supporting you on your journey and wish you continued success! 🚀


  ### 19. Save time with Respond.io

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Hospitality

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** September 04, 2025

**What do you like best about respond.io?**

Integrated AI, saved files, saved messages, translate

**What do you dislike about respond.io?**

Difficult to scroll up when searching for message

**What problems is respond.io solving and how is that benefiting you?**

To be organized

**Official Response from George Wong:**

> Thank you for the review! We’re glad to hear you’re enjoying the platform and its features. 🙌

Regarding your feedback on scrolling — is this related to this feature request? 👉 https://roadmap.respond.io/feature-request/p/messages-scroll-to-top-down-button-in-conversations If not, feel free to reach out to us at https://respond.io/contact so we can better understand the issue and assist you further.

Thanks again for being with us — we look forward to continuing to support your success! 

  ### 20. Automated my customer support services intuitively

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** October 10, 2024

**What do you like best about respond.io?**

I like the innovative features that help to streamline conversations, workflows, and business processes when it comes to communicating with our customers. It's also fairly easy to master thanks to the continuous support provided. The support team from respond.io is also helpful and takes our complaints/suggestions/queries seriously. It's also easy to integrate with our existing systems and other social media accounts; the whole process takes minutes to complete.

**What do you dislike about respond.io?**

Basically nothing! Perhaps some features are lacking, but it seems to be planned within their product roadmap. Hopefully, new features can be added to bring more value.

**What problems is respond.io solving and how is that benefiting you?**

We're able to attend to customer queries more efficiently and also get insights on how our customer support agents are performing. The workflows and AI bots helped a bunch in automation and helped to cut down manual effort required.

**Official Response from George Wong:**

> Thank you for sharing your positive experience with respond.io! We're glad that you find our innovative features helpful in streamlining your customer communication processes. 
If you have any specific features in mind that you would like to see added, please feel free to share them with us. We're here to listen and continuously improve our platform. 

  ### 21. Great Features!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Logistics and Supply Chain | Partnership Manager

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** April 01, 2025

**What do you like best about respond.io?**

The respond platform is very efficient and simple to use. You can manage all your leads efficiently and ensure an easy follow up process. Would definitely recommend it for businesses!

**What do you dislike about respond.io?**

Nothing much to mention since me and my team were very satisfied.

**What problems is respond.io solving and how is that benefiting you?**

They keep trying to make it more simple and it is benefiting us positively

**Official Response from George Wong:**

> Thank you for the fantastic review! We’re thrilled that respond.io is helping you and your team manage leads efficiently and improve your follow-up process. It's what we aim for. We’re glad it’s making a positive impact on your business and we look forward to continuing to support your growth!

  ### 22. respond is an excellent tool for business, i find it super helpful and very professional.

**Rating:** 5.0/5.0 stars

**Reviewed by:** מיכל . | Business manager, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through a review partner

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** May 29, 2025

**What do you like best about respond.io?**

its fast and professional the system is very Well built .

**What do you dislike about respond.io?**

it could get stuck sometimes.But usually it dosent happen.

**What problems is respond.io solving and how is that benefiting you?**

it helps me communicate with many customers.

**Official Response from George Wong:**

> Thank you for your kind review! We’re glad to hear that respond.io is helping you communicate with many customers and that you find the system fast, professional and well-built. Looking forward to your continued success! 💬🙌

  ### 23. BEST APP

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Transportation/Trucking/Railroad

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** May 06, 2025

**What do you like best about respond.io?**

The User friendly and easy use of the application

**What do you dislike about respond.io?**

actually there is no points we dont like in the application as of our experience the application is doing everything we need

**What problems is respond.io solving and how is that benefiting you?**

managing the clients requests and sales enquiries

**Official Response from George Wong:**

> Thank you for the amazing review! We’re glad that respond.io is meeting all your needs and helping you manage client requests and sales inquiries with ease. It’s great to know you’re enjoying the user-friendly experience—we’re here to keep it that way! Make sure to follow our roadmap at: https://roadmap.respond.io/ to follow, submit or vote on upcoming features

  ### 24. Complete platform

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** June 04, 2025

**What do you like best about respond.io?**

ease of creating workflows and using bots

**What do you dislike about respond.io?**

difficulty in using segments to delete them

**What problems is respond.io solving and how is that benefiting you?**

User management with automated flows for support and sales

**Official Response from George Wong:**

> Thank you for your review! We’re happy to hear you’re enjoying respond.io for your support and sales needs. Regarding your feedback on segments, could you get in touch with us at https://respond.io/contact ? We’d love to understand the issue better and assist you. Thanks for being with us! 💬🙌

  ### 25. great work site

**Rating:** 5.0/5.0 stars

**Reviewed by:** Lewis M. | Client Coordinator, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** May 26, 2025

**What do you like best about respond.io?**

Easy to track and respond to the leads and keep conversations up to date

**What do you dislike about respond.io?**

Can't reply to some WhatsApp convos except templates till they reply back

**What problems is respond.io solving and how is that benefiting you?**

no idea

**Official Response from George Wong:**

> Thank you for your review! We’re glad to hear respond.io is helping you track leads and keep conversations up to date. Regarding WhatsApp replies—this is due to Meta’s 24-hour messaging rule, which limits replies outside the window to approved templates only. If you have any questions about this or need help, feel free to reach out—we’re here for you! https://respond.io/contact

  ### 26. Support Quality

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ahmad R. | Operations lead, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** December 04, 2024

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about respond.io?**

Having used various tools for customer communication, I can confidently say that Respond.io stands out as the easiest and smoothest platform I’ve ever worked with. Their support team is exceptional—always quick to respond, highly professional, and incredibly helpful in resolving any issues I encounter.

**What do you dislike about respond.io?**

Introducing additional automation features and enhancements would greatly benefit small teams by reducing the workload on their support staff.

**What problems is respond.io solving and how is that benefiting you?**

Managing contacts across multiple platforms used to be a hassle. However, with Respond.io and its automated information collection features, our agents can now effortlessly create detailed profiles and categorize all contacts right from the start, allowing them to focus on truly assisting customers.

**Official Response from George Wong:**

> Thank you for your kind words about our platform and support team! We’re thrilled to hear that respond.io has made customer communication easier for you.

We truly value your input regarding additional automation features. Feel free to explore our roadmap at https://roadmap.respond.io/ to vote for or suggest new features you’d like to see. If you have any specific ideas, we’d love to hear from you!

Thanks again for your thoughtful feedback—we look forward to continuing to support your success.

  ### 27. The best app to manage social medias and team

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** May 07, 2025

**What do you like best about respond.io?**

The way how we manage  socials and how we cna share certain access to employees

**What do you dislike about respond.io?**

nothing at this  stage i am , latter will see

**What problems is respond.io solving and how is that benefiting you?**

social media managemned, comunication and team management

**Official Response from George Wong:**

> Thank you for the great review! We’re glad to hear respond.io is helping you manage social media, communication and your team more effectively. Make sure to follow our roadmap to stay updated on what's new or suggest/vote for new features: https://roadmap.respond.io/
We’re here to support you as you explore more—don’t hesitate to reach out if you ever need anything! 

  ### 28. Optimised business processes with relevant features

**Rating:** 2.5/5.0 stars

**Reviewed by:** Kim B. | Head of Product, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** September 26, 2023

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about respond.io?**

Our company's value is 75% based on the service we provide clients via WhatsApp, and our team uses this all day every day for their service. Since moving to Respond.io, we've saved 40% of our time in getting back to customers by using broadcasts; workflows; and optimisations. Furthermore, we've integrated with our other software using Zapier to allow us to scale much more easily. This has fundamentally changed how we're able to run our business. The instant customer support has helped us multiple times and makes this incredibly easy to use.

**What do you dislike about respond.io?**

It has been incredibly slow to a point when it's almost unusable. When you are on a chat and reassign it, you lose the view you're on.

**What problems is respond.io solving and how is that benefiting you?**

The fact that we're able to automate what needs automating, so that our qualified professional employees can focus their attention on what is most important. This helps us to better support our clients.

**Official Response from Blake Chen:**

> Hi Kim, thank you for taking the time to leave a review on respond.io! We truly appreciate it.

We're so happy to hear that our platform has been able to help you and your company save so much time with all our features! And also thrilled to know that we have helped in scaling your company further 📈

We hope that respond.io will continue to serve you well and help take your business to brand new heights 🚀📈

Should you encounter any issues with reassigning chats, don't hesitate to contact us at 👉🏼 https://respond.io/contact so that we can further assist you!

  ### 29. The Whatsapp platform I was looking for!

**Rating:** 5.0/5.0 stars

**Reviewed by:** ca b. | CMO, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** September 03, 2024

**What do you like best about respond.io?**

What I love most about Respond.io is how incredibly fast and easy it is to use. The platform’s speed is impressive, making communication a breeze. It’s super intuitive, so getting started is straightforward, even for someone who's not super tech-savvy.

The support team is amazing—they’re quick to respond and always ready to help. One of the standout features for me is the wide range of integrations, especially with Zapier, which opens up endless possibilities for automation and streamlining workflows.

The real-time reports are another highlight. They’re detailed, accurate, and available instantly, which helps me stay on top of everything. And I can’t forget to mention the AI—it’s powerful and adds a whole new level of efficiency to the platform.

Overall, Respond.io just works—and it works really well.

**What do you dislike about respond.io?**

The only thing I dislike about Respond.io is that they've increased their prices a bit. While the platform offers great value with its features and performance, the price hike was a little disappointing.

**What problems is respond.io solving and how is that benefiting you?**

Respond.io solves the problem of scattered communication by centralizing all conversations in one place. This has been a game-changer for me, as it allows me to easily manage and monitor every interaction. It also gives me full control over my team, both in customer service and marketing, ensuring everyone is on the same page and working efficiently.

**Official Response from George Wong:**

> Thank you for sharing your positive review of respond.io and the kind words you have for our support team. We aim to please! 
We're glad you find our platform fast, easy to use and intuitive. Centralizing communication and streamlining workflows are key benefits of respond.io and we're delighted to hear that it has been a game-changer for you. 

We appreciate your pricing feedback and will ensure it’s shared with the relevant teams. Please feel free to reach out if you have any further feedback or questions!


  ### 30. Effective Marketing Tool

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Food & Beverages

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** May 16, 2025

**What do you like best about respond.io?**

Very User Friendly & effective for marketing

**What do you dislike about respond.io?**

Can add more features & improve pricing.

**What problems is respond.io solving and how is that benefiting you?**

It helps me reach my customers easily.

**Official Response from George Wong:**

> Thank you for your review! 🌟 We're happy to hear that respond.io is helping you reach your customers easily and that you find it user-friendly and effective for marketing. Regarding more features, what would you like to see from respond.io? Do follow our roadmap to see what's coming soon or to vote for requested features: https://roadmap.respond.io/ Thanks for being with us!

  ### 31. Exceptional onboarding experience with personalised support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** February 21, 2025

**What do you like best about respond.io?**

Personalized onboarding support from Akhila, who went above and beyond by providing specific examples tailored to our use case. The platform's intuitive and user-friendly interface made implementation straightforward and hassle-free and the responsive and knowledgeable customer support team complemented the onboarding process.

**What do you dislike about respond.io?**

Would have liked to see more self-service documentation to complement the personalised support.

**What problems is respond.io solving and how is that benefiting you?**

The platform streamlines our customer communication by consolidating all interactions into a single interface, eliminating the confusion and inefficiency of managing multiple communication channels separately. This centralisation has improved our response time and allows us to engage with a broader customer base more effectively.

**Official Response from George Wong:**

> Thank you for the fantastic feedback! We’re so glad to hear that your onboarding experience with Akhila was exceptional and that the platform has been smooth and intuitive for your team. We’ll be sure to share your kind words with her.

We'd love to hear more about what you'd like to see in our self-service documentation, feel free to share your thoughts with us: https://respond.io/contact - your insights will help us continue improving our resources.

We’re thrilled that respond.io is helping you centralize your communications and boost efficiency. If you have any other feedback or need support, we’re always here to help. 😊

  ### 32. Best tool for social media

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** January 06, 2025

**What do you like best about respond.io?**

For me it's new, but the most I use it, the most I fall in love. This is a very practical tool, in my case I use it for social media in the company where I work and it makes my work easier. Having everything in one single place it's great. No other like respond.io

**What do you dislike about respond.io?**

The only thing I would add, emojis. Because, it'd make the conversation flow lighter and I'd feel closer to my clients.

**What problems is respond.io solving and how is that benefiting you?**

Avoiding missing messages on social media from work

**Official Response from George Wong:**

> Thank you for your review! We’re thrilled to hear respond.io is making social media management easier for you—it means a lot to us. Regarding your feedback on emojis, they are supported on our platform. Could you elaborate on your comment? We’d love to understand more. Feel free to reach out at https://respond.io/contact with any questions or additional feedback. Thanks again for your support 😊

  ### 33. good chat manager

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**AI Translated:** This review has been translated from Spanish; Castilian using AI.

**Reviewed Date:** March 22, 2025

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about respond.io?**

to be able to manage the chats in a single medium, from different numbers and with several collaborators in the company

**What do you dislike about respond.io?**

it freezes at times and sometimes images and videos take a while to load

**What problems is respond.io solving and how is that benefiting you?**

the management of communications, optimize the functioning a bit and improve response time

**Official Response from George Wong:**

> Thanks for your review! We're happy to hear respond.io helps you manage chats and improve response times—it’s exactly what we’re built for. We appreciate your honest feedback and are continuously working to improve performance and media loading times. If you need anything, please reach out to us at https://respond.io/contact

  ### 34. Excellent platform and excellent staff attention

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.

**AI Translated:** This review has been translated from Spanish; Castilian using AI.

**Reviewed Date:** November 06, 2024

**What do you like best about respond.io?**

Respond.io has been a very useful tool for our company. Its intuitive interface and user-friendly design make it easy to manage our clients, from lead capture to sales conversion and after-sales. The platform's speed and wide range of features, powered by AI, allow us to automate tasks, personalize interactions, and significantly improve our efficiency.

The management of users, payments, and workflows is very comprehensive, and customer service is exceptional. The support team is always available to resolve our questions and offer personalized solutions. Additionally, the constant development and regular updates demonstrate Respond.io's commitment to continuous improvement.

**What do you dislike about respond.io?**

There isn't anything significant that we don't like, it's a very good CRM.

**What problems is respond.io solving and how is that benefiting you?**

Before, managing so many clients was more time-consuming and costly. Thanks to Respond.io, we have managed to organize and automate our communication and support, which allows us to serve our clients more efficiently and personally.

**Official Response from George Wong:**

> Thank you for your wonderful review of respond.io! We are glad that we make it easier for you to manage customers throughout their journey. It is fantastic that our features and tools have had a positive impact on your efficiency and customer management. We are especially pleased that our support team has met your expectations: they are dedicated to providing personalized and timely assistance. Your recognition of our continuous improvements and updates means a lot to us, as we always strive to enhance your experience. Thank you for trusting respond.io to streamline communication with your customers.

  ### 35. Exceptional Training Experience with Akhila from Respond.io

**Rating:** 5.0/5.0 stars

**Reviewed by:** Premroy M. | Marketing Manager, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** September 19, 2024

**What do you like best about respond.io?**

I had an outstanding training experience with Akhila over the past month. From day one to day thirty, she guided me through everything from scratch. Akhila was incredibly friendly and polite, providing all the details I needed and teaching me about the respond.io platform and its workflows. I learned a lot and felt supported throughout the entire process. Her fast replies and thorough guidance made learning easy and enjoyable. Highly recommend Akhila for her thorough and patient training!

**What do you dislike about respond.io?**

Respond.io has truly streamlined our communication process, making everything more efficient and user-friendly. I couldn't be happier with how much easier it has made managing leads and automating responses. Highly recommend!

**What problems is respond.io solving and how is that benefiting you?**

Respond.io has been a game-changer for us by transforming our manual processes into an automated system. It efficiently handles lead and client communications, ensuring timely and consistent responses.

**Official Response from George Wong:**

> Thank you for your amazing review! We’re so happy you had such a positive training experience with Akhila. It’s great to know her guidance and support made learning the platform smooth and enjoyable for you. We’ll be sure to pass along your kind words to her!

We’re also thrilled that respond.io has made managing your leads and automating responses much easier. Thanks for recommending us, and feel free to reach out if you need anything else—we’re always here to help!

  ### 36. Respond.io is a Tools that enables having a great interface with your customers

**Rating:** 4.0/5.0 stars

**Reviewed by:** Guilherme B. | Growth Manager, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** September 13, 2024

**What do you like best about respond.io?**

The interaction interface, response time and user interaction is very good, as is the management and triage of calls. Respond.io customer support is perfect and they help you all the time and the implementation is very simple. Respond.io is the mainly tool in our team today.

**What do you dislike about respond.io?**

It could have integration with some of the main CRMs on the market as this is necessary to be able to use the tool to its best potential.

**What problems is respond.io solving and how is that benefiting you?**

I can triage my calls and respond automatically via AI. This saves me a lot of time and efficiency within my teams, both sales and support.

**Official Response from George Wong:**

> Thank you for your positive feedback on respond.io! We truly appreciate your kind words.

As for CRM integration, we’ll make sure to share your suggestion with the team. In the meantime, feel free to visit https://respond.canny.io/ to follow or vote for features on our roadmap.

If you have any more suggestions or need further assistance, don’t hesitate to contact our customer support team—we're always here to help!

  ### 37. Best platform ever!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ahmed K. | IT Manager & Marketing, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** August 03, 2024

**What do you like best about respond.io?**

The control panel is easy, and your experience in this field should not be great

Ease of implementation, of course, via the control panel

Ease of integration As I said, you don't have to be super knowledgeable about how to integrate and connect with channels

**What do you dislike about respond.io?**

Technical support and nothing is done by them. The work is always done by the client and they only teach the client what to do. Unfortunately, it takes additional time and effort to deal with the small details on the control panel.

**What problems is respond.io solving and how is that benefiting you?**

Ease of communication with customers via WhatsApp is very important in the Arab region and other platforms. We hope to add the rest of the channels and platforms later.

**Official Response from George Wong:**

> Hi Ahmed, thank you for the positive review.  We value your constructive feedback and will ensure it reaches our customer department. We hope that respond.io continues to serve you well and remains an essential tool for your business!






  ### 38. Excellent integration with our APIs

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.

**AI Translated:** This review has been translated from Spanish; Castilian using AI.

**Reviewed Date:** February 10, 2025

**What do you like best about respond.io?**

We had a very good experience regarding the integration and implementation of the platform.

**What do you dislike about respond.io?**

Perhaps integrating our voice over IP platform, our call center, and other services.

**What problems is respond.io solving and how is that benefiting you?**

The platform, through its webhooks, integrated our authentication API with the development of the partner Mif Sistemas from Argentina, who supported us throughout the process.

**Official Response from George Wong:**

> ¡Gracias por tu reseña positiva sobre respond.io! Nos alegra saber que la integración con tu operación ha sido sencilla y que todo funciona sin problemas. Apreciamos tu confianza y esperamos seguir apoyando tu crecimiento. ¡Estamos aquí para lo que necesites!

  ### 39. Its an excellent platform to work in

**Rating:** 5.0/5.0 stars

**Reviewed by:** David Emmanuel O. | Real Estate Agent, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** March 23, 2025

**What do you like best about respond.io?**

The way to talk to my leads its really easy and proactive

**What do you dislike about respond.io?**

Sometimes the whatsapp number tends to fail

**What problems is respond.io solving and how is that benefiting you?**

Its solving my lead management because it gave us alerts to keep in touch with our clients

**Official Response from George Wong:**

> Thank you for your review! We're glad to hear that respond.io is helping you engage with leads more easily and stay on top of client communication. 
Regarding the WhatsApp number issue—if you ever experience that again, please reach out to our support team so we can investigate further. https://responcio.com/contact 
We're here to help ensure everything runs smoothly! 

  ### 40. Exceptional Client Support and Service

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sam B. | Teaching Assistant and IT support, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google One Tap using a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** September 04, 2024

**What do you like best about respond.io?**

The respond.io service is great, the UI is super friendly to use and every need we had was met in their service. The cherry on top was their client support, they were super helpful and fast to respond. Overall I'd recommend this platform to anyone who's looking to enhance their business' communication service.

**What do you dislike about respond.io?**

Nothing it was overall a really great exprience!

**What problems is respond.io solving and how is that benefiting you?**

We wanted to have a unified WhatsApp account for parents to communicate with our teachers. Respond.io automation and ease of use helped us a lot in that.

**Official Response from George Wong:**

> Thank you for your glowing review! We're thrilled to hear that you found our platform user-friendly and that our support team provided you with exceptional service. 

It's wonderful to know that respond.io has helped streamline your communication with parents and teachers through a unified WhatsApp account. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to support you every step of the way. 

Thank you for recommending us and we look forward to continuing to serve you!

  ### 41. Great On-Boarding Program and Support for an Intuitive System.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Professional Training & Coaching | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** November 20, 2024

**What do you like best about respond.io?**

Very convenient and easy to use and integrate into the current workflow. They had a great on-boarding program and we are lucky to be assigned to a very supportive and informative Customer Success Manager - she has been very enthusiastic and helpful in every step of the way.

**What do you dislike about respond.io?**

Sometimes the dashboard takes a bit longer to load.

**What problems is respond.io solving and how is that benefiting you?**

The consolidation of messages into one platform so that we are able to have a better overview of all the product queries and/or feedback that are coming in, as well as the assignment of chats to different individuals.

**Official Response from George Wong:**

> Thank you for sharing your positive experience with our onboarding program and support team! We’re glad that you found respond.io intuitive and easy to integrate into your workflow. We appreciate your feedback on the dashboard loading time and are continuously working to enhance performance and usability. If you have any additional suggestions or need assistance, feel free to reach out—we’re always here to help.

  ### 42. Respond Messenger

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nasser J. | Operation Manager, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** December 29, 2024

**What do you like best about respond.io?**

I like a lot their messenger merging Instagram and whatsapp.

**What do you dislike about respond.io?**

So far I did not find anything that I did not like.

**What problems is respond.io solving and how is that benefiting you?**

All the team in the organization can see the performance of the customer care agent.

**Official Response from George Wong:**

> Thanks for sharing your positive experience with respond.io! We're thrilled that you enjoy the convenience of merging Instagram and WhatsApp in one platform and glad that you haven't encountered any issues so far. 

It's great to hear that respond.io is helping your team track the performance of customer care agents effectively. If you ever have any questions or need assistance, please reach out to us. We're here to help!

  ### 43. Respond is the platform that gives you a lot of things in one place and at one price.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Consulting

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.

**AI Translated:** This review has been translated from English using AI.

**Reviewed Date:** June 30, 2025

**What do you like best about respond.io?**

automation and AI, lifecycles, calls, UX

**What do you dislike about respond.io?**

Everything is good but if can tracking lifecycle last edit time

**What problems is respond.io solving and how is that benefiting you?**

Everything about WhatsApp API

**Official Response from George Wong:**

> Thank you for the great review! We’re glad to hear you’re having a positive experience using the WhatsApp API on respond.io. We appreciate your suggestion on lifecycles and will share it with our product team. We look forward to continuing to support your business and seeing your success! 💬🚀

  ### 44. Respond is a good tool

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** March 12, 2025

**What do you like best about respond.io?**

I really like respond.io's customer service; they are always helpful and responsive. Additionally, their platform is very easy to use and has a beautiful, user-friendly interface

**What do you dislike about respond.io?**

don’t like that respond.io doesn’t provide support on weekends, which can be inconvenient. Also, I find the pricing to be quite high

**What problems is respond.io solving and how is that benefiting you?**

Respond.io helped me when I needed support with scenarios, explaining the pricing structure very clearly. Additionally, it allows me to centralize my conversations, making communication more efficient

**Official Response from George Wong:**

> Thank you for your positive feedback! We’re glad to hear that you find our customer service helpful and our platform easy to use. We appreciate your thoughts on weekend support and pricing and always value input from our users.

If you ever need assistance, feel free to reach out. We’re here to ensure you get the best experience with respond.io!

  ### 45. Very cooperative.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through a review partner

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** April 16, 2025

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about respond.io?**

The speed of respond when contacting with them.

**What do you dislike about respond.io?**

I have been dealing with them for over two months, and whenever we raise a complaint about anything, they immediately make the necessary adjustments. This is a great effort.

**What problems is respond.io solving and how is that benefiting you?**

The fast delivery of marketing messages, professional automated responses, and the ease of communicating with clients at any time.

**Official Response from George Wong:**

> Thank you for your kind review! We’re so glad to hear you’ve had a wonderful experience with our team and that respond.io is helping you deliver messages quickly, automate responses and stay connected with your clients. If you ever have any feedback or suggestions, don't hesitate to reach out: https://respond.io/contact We truly appreciate your trust and look forward to continuing to support your success! 

  ### 46. Discovered Respond 3 years ago, and definitely the best tool for customer success

**Rating:** 5.0/5.0 stars

**Reviewed by:** Othmane S. | Founder, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** October 04, 2024

**What do you like best about respond.io?**

The tool is very user friendly, much simpler and much more efficient than all the other tools we tried (we were on Zendesk before). The quality of support is amazing, this company has customer support in their DNA. Special thanks to Talha for solving our issues smoothly

**What do you dislike about respond.io?**

Small things, would be great for example to have a filter on teams generic inboxes to show only open tickets

**What problems is respond.io solving and how is that benefiting you?**

Centralizing customer support and broadcasting marketing material

**Official Response from George Wong:**

> Thank you so much for your kind words! We’re thrilled to hear that respond.io has made it easier for you to centralize communications and share your marketing materials. We’ve also passed your compliments to our customer support team.

We appreciate your feedback on the inbox filters, too. In the meantime, you can check out our roadmap at https://roadmap.respond.io/ to make suggestions or vote for existing ones.

Thanks again for choosing respond.io—we’re excited to keep supporting your success!

  ### 47. reliable

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Leisure, Travel & Tourism

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** March 19, 2025

**What do you like best about respond.io?**

very easy and friendly use, good pricing

**What do you dislike about respond.io?**

I don't like the monthly user is very low

**What problems is respond.io solving and how is that benefiting you?**

collecting all platforms in one place and can handle many customers

**Official Response from George Wong:**

> Thank you for your review! We're glad to hear you find respond.io easy to use and well-priced. It's great to know the platform is helping you manage multiple channels and customers all in one place—that’s exactly what we aim for. We hope to continue serving you well! 

  ### 48. Connect inbox everywhere

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Program Development | Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** March 08, 2025

**What do you like best about respond.io?**

Best for us its to hable connect to tik-tok and whatsapp calls

**What do you dislike about respond.io?**

Don´t hace possibility to white label to reseller own solutions

**What problems is respond.io solving and how is that benefiting you?**

To be hable connect all social networks in one inbox

**Official Response from George Wong:**

> Thank you for your feedback! We’re thrilled to hear that our omnichannel inbox is making a difference for your business—respond.io was built for that! 
Regarding your concerns about being a reseller, have you explored our partner program? It might be a great alternative for you. https://respond.io/reseller
We appreciate your continued trust in respond.io and hope to keep delivering value to your business. If you need any assistance, feel free to reach out: https://respond.io/contact

  ### 49. perfect

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Mental Health Care

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** June 14, 2025

**What do you like best about respond.io?**

fast responds / quick actions / Easy Using

**What do you dislike about respond.io?**

the lag happens if the payments is overdue

**What problems is respond.io solving and how is that benefiting you?**

overdue - More Clients

**Official Response from George Wong:**

> Thank you for your review! We’re happy to hear you’re enjoying the platform and we look forward to continuing to support your success! 💬🙌

  ### 50. superior messaging platform!!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a review partner

**Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review.

**Reviewed Date:** January 20, 2025

**What do you like best about respond.io?**

it's just the best messaging solution that I have ever used. The dashboard is complete, integrations are easily done and I am able to create multiple reports to manage my operation.

**What do you dislike about respond.io?**

Nothing to comment for now, everything is great

**What problems is respond.io solving and how is that benefiting you?**

centralize channels into a single platform, increase my sales conversion and have better metrics

**Official Response from George Wong:**

> Thank you for your fantastic review! We are thrilled that our platform has been the best messaging solution you've ever used. If you ever have any questions or need assistance in the future, please don't hesitate to reach out: https://respond.io/contact 
We're here to help ensure you continue to have a great experience with respond.io!


## respond.io Discussions
  - [Respond.io support is always available, but AI agent activation and workflow fit are issues](https://www.g2.com/discussions/respond-io-support-is-always-available-but-ai-agent-activation-and-workflow-fit-are-issues) - 1 comment, 2 upvotes
  - [Is respond IO safe?](https://www.g2.com/discussions/is-respond-io-safe) - 2 comments
  - [What does respond io do?](https://www.g2.com/discussions/what-does-respond-io-do) - 2 comments

- [View respond.io pricing details and edition comparison](https://www.g2.com/products/respond-io/reviews?page=6&section=pricing&secure%5Bexpires_at%5D=2026-09-20+21%3A06%3A36+-0500&secure%5Bsession_id%5D=11e5ebf4-29a6-4b7c-a686-5d6e9493a2bd&secure%5Btoken%5D=49bf78a6cf11f3a0207ca6e2cd505678c4f692d2e656344202237228d9608309&format=llm_user)

## respond.io Features
**Channels**
- Multi-Channel Coverage
- Open Listening

**Conversational Platform**
- Personalization
- Omnichannel
- Contextual Engagement
- Proactive Engagement

**WhatsApp Messaging - WhatsApp Marketing**
- Transactional Messages
- Bulk WhatsApp Messaging
- Conversational Messaging
- Personalization
- Promotional Messages
- Automated Replies

**Design**
- Communications Strategy Development
- Personalization
- Inbound Identification
- Regulatory Compliance
- Batch Communications
- Multi-Channel Communication
- On-Demand Communications
- Interactive Content

**Support Automation**
- Intelligent Routing
- Seamless Escalation
- Transcripts
- Self-Serve Support

**WhatsApp Business Platform - WhatsApp Marketing**
- Segmentation
- API Integration
- WhatsApp Commerce
- Analytics

**Generative AI**
- AI Text Summarization

**Generative AI**
- AI Text Summarization
- Generative AI

**Additional Functionality**
- Chat/Messaging
- Customer Database
- Customizable Branding
- Call Recording
- Autoresponders
- IVR
- Email Management
- Template Management
- SMS Messaging
- Surveys & Feedback
- Content Management
- Knowledge Base Management
- Compliance Management
- Multi-Language
- Interaction Tracking
- Third-Party Integrations
- Social Media Integration
- Workflow Management
- Customer History
- Activity Dashboard
- AI Copilot
- Video Support
- CRM
- Inbox Management
- API
- Alerts/Notifications
- Feedback Management
- Reporting & Statistics
- Collaboration Tools
- Activity Tracking

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