--- title: Request Manager Reviews meta\_title: 'Request Manager Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Request Manager works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 2 scale: '5' date\_modified: '2026-07-17' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Request Manager Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Request Manager but has limited features. Are you part of the Request Manager team? [Upgrade your plan](https://my.g2.com/request-manager/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Crow Canyon Software’s Request Manager is a powerful, SharePoint- and Microsoft 365-integrated solution designed to help organizations efficiently track, manage, and automate all types of requests—IT, HR, Facilities, Purchasing, and beyond. Unlike generic ticketing tools, Request Manager is fully customizable and built to align with your existing business processes in Microsoft 365 and Teams. It enables teams to centralize request intake, automate approvals, streamline communication, and monitor progress—all within the familiar Microsoft environment your team already uses every day. Key benefits include: ✅ Centralized Request Tracking: Capture and manage requests from multiple departments in one intuitive dashboard. ⚙️ Automation & Workflows: Automate repetitive tasks, approvals, and notifications to save time and reduce manual effort. 💬 Microsoft 365 Integration: Works seamlessly with SharePoint, Teams, and SharePoint—no need for new platforms or logins. 📊 Reporting & Analytics: Gain full visibility into request volume, resolution times, and team performance with detailed dashboards. 🧠 AI-Powered Efficiency: Optional NITRO AI features—like Copilot, smart ticket assistance, and sentiment analysis—help teams work faster and smarter. Whether you’re managing internal service requests, employee onboarding, or facility maintenance, Crow Canyon Request Manager gives your organization a single, scalable system to increase efficiency, accountability, and user satisfaction. 👉 Learn how Crow Canyon’s Request Manager can modernize your service operations and streamline your workflows: www.crowcanyon.com * * * Seller [Crow Canyon Software](https://www.g2.com/sellers/crow-canyon-software) Discussions [Request Manager Community](https://www.g2.com/products/request-manager/discuss) Languages Supported English Overview by Adrien W. Mercier III (Marketing and Social Media Specialist at Crow Canyon Software) Show More ## Top-Rated Alternatives [ ![Zoho Desk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho Desk") Zoho Desk 4.4/5(7,834) ](https://www.g2.com/products/zoho-desk/reviews) [ ![Agentforce Service (formerly Salesforce Service Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Service (formerly Salesforce Service Cloud)") Agentforce Service (formerly Salesforce Service Cloud) 4.4/5(7,358) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ View All Alternatives ](https://www.g2.com/products/request-manager/competitors/alternatives) RE Raheel E. Business Development Manager Construction Enterprise (\> 1000 emp.) 10/16/2024 "Monitor their progress and get notified." 4.5/5 What do you like best about Request Manager? Request Manager has been a useful application that helps to organize the internal request and approve process better. This functionality has allowed us to centralise all requests to the firm and it has enhanced internal communication and producer accountability. Review collected by and hosted on G2.com. What do you dislike about Request Manager? I think that here the authors use less detail than I would like to. The reports do not provide specific details of the type of requests, the time taken to resolve, or staff productivity figures. Review collected by and hosted on G2.com. What problems is Request Manager solving and how is that benefiting you? Request Manager does away with the confusion associated with email or physical request management systems. We centralized the requests in one place and this way all the requests can be easily seen and no request can get lost. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Music](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Music") CM Verified User in Music Enterprise (\> 1000 emp.) 10/13/2019 Business partner of the seller or seller's competitor, not included in G2 scores. "Manager at hand at all times!" 5/5 What do you like best about Request Manager? When you have a difficult client on the phone, you don't want to be running around looking for a manager to handle the query. So with this at the touch of a button you can send off call details and your line manager or any manager can take over the call when you not able to. Review collected by and hosted on G2.com. What do you dislike about Request Manager? Slight delay before information actually gets processed or seen by any manager that is available and ready to take the case. Review collected by and hosted on G2.com. Recommendations to others considering Request Manager: Perfection at its best. Review collected by and hosted on G2.com. What problems is Request Manager solving and how is that benefiting you? It saves time, meaning you can handle more calls and less frustrated customers seeking support. Less agitated or frustrated customers. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ### There are not enough reviews of Request Manager for G2 to provide buying insight. Below are some alternatives with more reviews: [ 1 ![Zoho Desk Logo](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk Logo") Zoho Desk 4.4 (7,834) Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. 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It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide. ](https://www.g2.com/products/zendesk-for-customer-service/reviews "Zendesk for Customer Service")[ 4 ![Fin Logo](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin Logo") Fin 4.5 (3,901) Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions. ](https://www.g2.com/products/fin/reviews "Fin")[ 5 ![Freshdesk Logo](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk Logo") Freshdesk 4.4 (3,758) Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. 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