--- title: Ambassador Software Reviews meta_title: 'Ambassador Software Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 75 reviews by the users' company size, role or industry to find out how Ambassador Software works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 75 scale: '5' date_modified: '2026-06-24' parent_category: name: Brand Advocacy url: https://www.g2.com/categories/brand-advocacy --- # Ambassador Software Reviews **Vendor:** Ambassador **Category:** [Customer Advocacy Software](https://www.g2.com/categories/customer-advocacy) **Average Rating:** 4.5/5.0 **Total Reviews:** 75 ## About Ambassador Software Ambassador is a customer activation and incentives platform built to help companies drive measurable growth through referrals, affiliates, incentives, and feedback, all tied directly to revenue. Ambassador 3.0 provides a unified system for activating customers and partners, capturing real feedback, and tracking outcomes back to attribution and ROI. With built-in automation and Hiro, Ambassador’s AI-powered feedback engine, teams can launch programs quickly, scale engagement efficiently, and understand exactly what is driving performance. Companies use Ambassador to: • Launch and scale referral and affiliate programs • Incentivize customer and partner actions with automated rewards • Collect structured feedback at critical moments across the customer lifecycle • Turn feedback and behavioral signals into automated actions • Track attribution, performance, and revenue impact in one platform Unlike point solutions that focus on a single growth tactic, Ambassador brings activation, incentives, feedback, and measurement together, so teams can reduce tooling sprawl, lower CAC, and make smarter growth decisions based on real customer data. Ambassador is purpose-built for modern GTM teams that need clarity, efficiency, and provable ROI, not more dashboards or disconnected tools. ## Ambassador Software Pros & Cons **What users like:** - Users love the **ease of use** of Ambassador Software, enjoying its intuitive setup and automated tracking features. (22 reviews) - Users commend the **excellent customer support** that offers responsive assistance and valuable resources throughout their journey. (14 reviews) - Users value the **flexibility and functionality** of Ambassador Software's referral programs, making marketing efforts seamless and efficient. (13 reviews) - Users enjoy the **easy setup** of Ambassador Software, appreciating a seamless onboarding experience and helpful resources. (12 reviews) - Users value the **responsive support and intuitive setup** of Ambassador Software, enhancing their overall experience dramatically. (11 reviews) - Users value the **easy-to-manage referral campaigns** offered by Ambassador Software, enhancing customization and tracking capabilities. (11 reviews) - Users appreciate the **flexibility and user-friendliness** of Ambassador Software, tailored for effective referral marketing success. (10 reviews) - Affiliate Marketing (9 reviews) - Users appreciate the **easy integrations** offered by Ambassador Software, enhancing their business functions seamlessly within existing systems. (8 reviews) - Onboarding (8 reviews) **What users dislike:** - Users point out the **lack of customization** in Ambassador Software, limiting flexibility for specific program needs. (5 reviews) - Users find the **upfront learning curve** challenging, although the software becomes easier to navigate over time. (5 reviews) - Users find the **complexity of options** overwhelming, indicating a need for a more streamlined user experience. (4 reviews) - Users feel the **limited customization** options hinder their ability to tailor Ambassador Software to specific needs. (4 reviews) - Users find the **poor usability** of Ambassador Software overwhelming and wish for a more intuitive experience. (4 reviews) - Time-Consuming (4 reviews) - Users find the **setup process complex** , requiring significant time and effort for effective campaign implementation. (3 reviews) - Users note the **need for improved HubSpot integration** and enhanced analytics for a better overall experience. (3 reviews) - Users report facing **integration issues** with Ambassador Software, which complicates setup and user flow across platforms. (3 reviews) - Missing Features (3 reviews) ## Ambassador Software Reviews ### 1. Extremely happy! **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley L. | Marketing Director/ Graphic Designer/Web Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Ambassador Software?** This company is very hands on, and it was necessary because I needed thorough explaining when it came to the set up, although I was surprised to see that the overall integration was very fast and easy! My web team were able to help us reach the deadline thanks to their organization and follow up, and my Boss was extremely happy that we could launch on time. I am very happy to have our company Smart Choice Warranty as a part of the Ambassador family and feel confident that our customers will have ease of service and our brand looking good because of them! Thank you so much for all of your help! **What do you dislike about Ambassador Software?** I didn't run into any downsides so nothing I don't like this far **What problems is Ambassador Software solving and how is that benefiting you?** They are helping us keep track of all of our Agents sales and referrals ### 2. Effective marketing tool that's user friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Lauren W. | Business Development Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2024 **What do you like best about Ambassador Software?** The platform has made a fair deal of upgrades over the past couple of years, including a better user interface, more customization for programs, and more ways to offer rewards to our customers. **What do you dislike about Ambassador Software?** My only critique is that custom experience does have limitations as it pertains to what we need for our program. There are some competitors out there who can do what we need at a similar or slightly lower price point. **What problems is Ambassador Software solving and how is that benefiting you?** Our refer a friend program is hosted by Ambassador and the process for those who use it is very user friendly. Everything is automated, except issuing payment. ### 3. Quick Setup with Great Payment Solutions **Rating:** 4.5/5.0 stars **Reviewed by:** Tom B. **Reviewed Date:** December 29, 2025 **What do you like best about Ambassador Software?** I was very happy with how quickly they set up with us. It was about a three-day turnaround, which might be the fastest they've ever had. I also like the fact that they create a unique URL for us and handle the payment. I find the initial setup very intuitive; all we had to do was upload a CSV list. We're sending emails through Ambassador as well, which has been super helpful. **What do you dislike about Ambassador Software?** The onboarding experience was a little bit too much. We didn't need as many meetings as they initially had scheduled. But they were able to be flexible with us and cut down those meetings to only three meetings. **What problems is Ambassador Software solving and how is that benefiting you?** Ambassador Software provides us with a unique URL for tracking successful referrals and facilitates paying referral bounties. This setup is crucial for managing our referral program effectively. ### 4. Ideal Affiliate Program Software with Room for Payment Flexibility **Rating:** 5.0/5.0 stars **Reviewed by:** Rowen S. **Reviewed Date:** November 26, 2025 **What do you like best about Ambassador Software?** I use Ambassador Software for my affiliate program, and I find it to be a fantastic tool in that regard. It offers a wide range of cool features, particularly the customizable and organized pages which I really appreciate. Each affiliate can access their custom page, view all their conversions, and utilize materials provided for their platforms. This customization enhances user experience and helps in building strong partnerships. The transparency of the program is a standout feature, offering clear data that is crucial for the success of affiliate programs. The setup was smooth and straightforward, with a highly skilled and supportive team making the process easy and efficient. Their assistance and expertise are invaluable. I also value their impressive content support and help whenever required, provided by their amazing team. **What do you dislike about Ambassador Software?** I am frustrated that Ambassador Software only allows payouts through PayPal. This requirement can be inconvenient as it necessitates affiliates having a PayPal account. For those who don't have one, this could require them to go through extra steps to set it up, which might be burdensome. Furthermore, it could potentially be a complete roadblock for affiliates who either cannot create a PayPal account or are unwilling to do so, limiting my ability to work with a diverse range of partners. **What problems is Ambassador Software solving and how is that benefiting you?** I use Ambassador Software to manage my affiliate program efficiently. It provides transparent data tracking and customizable pages, boosting my team's ability to support affiliates with tailored resources, enhancing both convenience and partnership strength. ### 5. Fantastic Onboarding Team and Service Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2026 **What do you like best about Ambassador Software?** The onboarding team and the service were fantastic. **What do you dislike about Ambassador Software?** The UI for the widget builder felt less robust and flexible than I would have liked, which made it harder to customize things the way I wanted. The team did do their best to help, but I generally prefer to be able to self serve. **What problems is Ambassador Software solving and how is that benefiting you?** We needed referral software that was easy to integrate with Hubspot and that would work with our specific business setup. We had used a different referral tool in the past, but we weren’t happy with it, so we started looking for something that fit our needs better. ### 6. Effortless Scaling for Referral and Partner Programs **Rating:** 5.0/5.0 stars **Reviewed by:** Mayra S. | Affiliate Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Ambassador Software?** It helps us scale and manage referral or partner programs without needing to manually track everything **What do you dislike about Ambassador Software?** Currently we are barely getting ready to go live so no concerns here. **What problems is Ambassador Software solving and how is that benefiting you?** Managing referral partners ### 7. Made managing our affiliate program so much easier! **Rating:** 4.0/5.0 stars **Reviewed by:** Katie M. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2025 **What do you like best about Ambassador Software?** I love how simple and intuitive Ambassador is to use. Setting up our referral campaigns was quick, and the customization options let us match everything to our brand. The reporting tools make it easy to see what's working, and their support team has been super helpful whenever we had questions. **What do you dislike about Ambassador Software?** It can be a bit pricey, especially for smaller teams, and the setup took a bit of time to get just right. But once you're past that, it’s smooth sailing. **What problems is Ambassador Software solving and how is that benefiting you?** We’re in the early stages of launching our affiliate and referral program, and Ambassador has made the setup process much easier and more organized. Instead of building everything from scratch, we now have a platform that gives us structure, automation, and professional-looking campaigns. It’s helping us start strong by giving our team confidence and giving our affiliates a smooth, branded experience from the beginning. **Official Response from Geoff McDonald:** > Thank you for the thoughtful review! We're so glad to hear that Ambassador has made managing your affiliate and referral program easier — and that the branding flexibility, reporting tools, and support team have all helped you get off to a strong start. We hear you on pricing and setup time, especially for smaller teams — and we’re continually working to improve both so brands can get up and running even faster. This is actually why we built Ambassador 3.0, that comes out on September 1st. It will reduce this time by 50%. Excited to be part of your early growth and to help you deliver a seamless, branded experience to your affiliates. Thanks again for being part of the Ambassador community! — Geoff McDonald and The Ambassador Team ### 8. Versatile Platform with Excellent Onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Iris C. **Reviewed Date:** November 18, 2025 **What do you like best about Ambassador Software?** I find Ambassador Software to be truly comprehensive, which not only helps me manage referrals but also supports my business growth with its scalable functionality. I enjoy its diverse usage options, such as internal employee rewards, customer rewards, and managing affiliates—each feature adding value in its unique way. The onboarding process is notably the most comprehensive I've encountered, making the transition and initial setup seamless and efficient. The assistance provided during setup makes it easy, adding to the overall positive experience. Furthermore, I love the potential it offers to enhance team morale, which is crucial for fostering a productive work environment. **What do you dislike about Ambassador Software?** NA **What problems is Ambassador Software solving and how is that benefiting you?** I use Ambassador Software for managing ambassadors, paying commissions, getting referrals, and rewarding employees, making it a comprehensive tool for growth. **Official Response from Geoff McDonald:** > Thank you for taking the time to share this thoughtful review. We are thrilled to hear that Ambassador is helping you manage referrals while also giving you the flexibility to run internal rewards, customer rewards, and affiliate programs in one platform. That level of versatility is exactly what we aim to deliver. Our team will be very encouraged by your feedback on onboarding. We have invested heavily in making the transition into Ambassador seamless and hands-on, and it is great to hear that the setup experience helped you get value quickly. We also appreciate your comment about improving team morale. Recognition and rewards can have a real impact on culture, and it is rewarding to know that Ambassador is supporting that within your organization. Thank you again for the partnership. We look forward to supporting your continued growth and helping you get even more value from Ambassador 3.0. ### 9. Very extensive loyalty tool which covers all your needs **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2024 **What do you like best about Ambassador Software?** It has many features. You can create multiple campaigns as per your need and desire. Keeing referral and loyalty separate is a key differentiator that other **What do you dislike about Ambassador Software?** Too many options at time overwhelming. UX can be little simplified **What problems is Ambassador Software solving and how is that benefiting you?** We had been running refer and earn program manually. Getambassador helped us automating the system with ease. They have white labeling option without any additional charge. Payout system is very easy. Ambassador dashboard is quite insightful. **Official Response from Jeremy Foreshew:** > Thanks for the kind words - we're so happy that your experience has been so positive and we look forward to supporting your growth goals! ### 10. Ambassador Software and the Ambassador Team are the BEST of the BEST! **Rating:** 5.0/5.0 stars **Reviewed by:** Janet V. G. | Author, Transformational Speaker - Founder of nonprofit Journey of Hope Survivors, Inc., Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2025 **What do you like best about Ambassador Software?** The system has everything you need to build a business. They even offer an email marketing program to stay in touch with people who signed up for the program and those who are undecided. **What do you dislike about Ambassador Software?** There is nothing to dislike about the Ambassador Software. Every team that I worked with is outstanding in its field. **What problems is Ambassador Software solving and how is that benefiting you?** In August 2025, I will launch a worldwide, interactive online course focused on spirituality. The program "7 Steps to Renew Your Life After a Tragedy" is an emotionally impactful product. People who refer the course have a genuine concern for helping others improve the quality of their lives. I set up an Ambassador Referral Program to reward those who refer others. **Official Response from Geoff McDonald:** > Wow — thank you for such an inspiring review! It means a lot to hear that both the platform and our team have had such a positive impact. We’re especially honored to support a mission like yours. Launching a global course rooted in healing and renewal is powerful work, and we're proud that Ambassador is helping you build a referral program that reflects the heart behind it. Thank you for trusting us to be part of your journey. We're cheering you on for a successful launch this August and beyond! — Geoff McDonald and The Ambassador Team ### 11. Powerful Referral Platform with Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Ambassador Software?** Ambassador offers an intuitive, easy-to-navigate interface that makes managing our referral program simple and efficient. The referral tracking is clear and accurate, and the API capabilities give us the flexibility to integrate with our existing systems. Their customer support team is consistently responsive, knowledgeable, and genuinely invested in helping us succeed. We also appreciate the variety of reward options, which makes it easy to tailor incentives to our audience. **What do you dislike about Ambassador Software?** While Ambassador is a strong platform overall, we’d love to see more out-of-the-box integrations to reduce the need for custom development. Additionally, certain features could be more streamlined—such as the ability to quickly delete contacts individually, rather than having to upload a CSV file for bulk removals. **What problems is Ambassador Software solving and how is that benefiting you?** Ambassador allows us to run a robust referral program while keeping our customer data cohesive across platforms. By connecting to our CRM through the API, we can automatically sync referral activity, track leads, and manage rewards without manual data entry. This integration ensures our records are accurate and up to date, saving time and reducing the risk of errors. **Official Response from Geoff McDonald:** > Thank you for the fantastic review! We're so glad to hear that the platform's ease of use, clear tracking, and API flexibility are helping your team run an effective and efficient referral program. And we're especially proud to hear such kind words about our support team—they work hard to ensure our customers feel supported every step of the way. We also appreciate your feedback on integrations and contact management. You're right—while we offer flexible APIs, we know that native, out-of-the-box integrations can make life easier. The good news is that with Ambassador 3.0, we’re expanding our plug-and-play integrations and also making it easier to manage contacts directly in-app (including the removal flows you mentioned). Thanks again for trusting Ambassador to power your referral strategy. We’re excited to keep building alongside you. —Geoff McDonald (CEO) & The Ambassador Team ### 12. Top-Tier Onboarding Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Laurynas J. | Web Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Ambassador Software?** I love how easy Ambassador is to use. Everything’s laid out clearly, it saves a ton of time, and makes managing ambassadors feel effortless. It just works the way you'd hope it would. **What do you dislike about Ambassador Software?** Honestly, not much to dislike. If I had to nitpick, I’d say some of the integrations took a little extra setup time, but once they were connected, everything ran smoothly. The platform’s solid overall. **What problems is Ambassador Software solving and how is that benefiting you?** Ambassador is helping us simplify and automate our entire referral process. Before, tracking referrals and handling rewards manually took a lot of time and left room for errors. Now it’s all streamlined — which saves us time, keeps things organized, and gives our ambassadors a smoother experience too. **Official Response from Geoff McDonald:** > Thank you so much for the thoughtful review! We’re thrilled to hear that the onboarding experience stood out and that managing your ambassadors now feels seamless. That’s exactly the kind of impact we strive for. We also appreciate the note about integrations — it's helpful feedback and something we’re continuously working to streamline even further. Great to see that your referral process is now automated and error-free — that’s the power of simplifying the work so your team can focus on growth. Thanks again for being part of the Ambassador community! -Geoff McDonald and the Ambassador Team ### 13. Helped us get our referral program off the ground fast **Rating:** 5.0/5.0 stars **Reviewed by:** Renan V. | Graphic Designer & Wordpress Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Ambassador Software?** Honestly, just how easy it was to get set up. I'm not super techy, but still managed to figure most of it out without needing a ton of support. The dashboard's pretty straight forward, tracking works well, and we’ve already seen a solid boost in referrals since we started using it. **What do you dislike about Ambassador Software?** Would be nice if it had a couple more integrations built in, but it’s not a huge issue really. **What problems is Ambassador Software solving and how is that benefiting you?** We were looking for a simple way to run a referral program without building it all from scratch or managing a bunch of spreadsheets. Ambassador pretty much handles all the tracking, payouts, and link generation for us, which saves a ton of time. It’s also helped us grow our customer base through word of mouth, which is honestly way more effective than some of the paid ads we were doing before. **Official Response from Geoff McDonald:** > Thanks for the great feedback — we’re so glad to hear that you were able to get your referral program off the ground quickly, even without being super technical. That’s exactly what we aim for: powerful tools that are simple to use and deliver results fast. We appreciate the note about integrations too — we're always expanding that list, and feedback like yours helps guide those decisions. It's awesome to hear that referrals are already outperforming your paid ads — that's the magic of turning your customers into advocates. Thanks again for choosing Ambassador! — Geoff McDonald and The Ambassador Team ### 14. Made building a referral program easy **Rating:** 4.5/5.0 stars **Reviewed by:** Hunter H. | Growth Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2025 **What do you like best about Ambassador Software?** The hard parts of building a referral program (tracking, payout) are now automated. Plus, we can see real results directly within the dashboard. The team has been great to work with. **What do you dislike about Ambassador Software?** The backend can be a bit confusing to use, but once you get used to it it's easier. **What problems is Ambassador Software solving and how is that benefiting you?** We couldn't automate the tracking and payout for our referral program without Ambassador. **Official Response from Geoff McDonald:** > Thank you so much for the thoughtful review! We're thrilled to hear that Ambassador is making it easier to build and scale your referral program by automating the hardest parts—like tracking and payouts—while giving you visibility into performance in real time. We also appreciate your feedback on the backend experience. We know that ease of use is critical, and we’re actively working on improvements based on feedback like yours to make onboarding and navigation even more intuitive. It's exciting to see the tangible impact we’re making—helping you automate what used to be manual and unlocking growth in the process. If there's ever anything our team can do to support your success further, don’t hesitate to reach out. We're in it with you. — Geoff McDonald (CEO) and The Ambassador Team ### 15. Super Helpful Launch & Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Keelie O. | Sr. Graphic Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2025 **What do you like best about Ambassador Software?** The entire implementation process was very streamlined. Arthur and Blake were a huge help in assisting with the entire integration with weekly follow ups and walk-through meetings. **What do you dislike about Ambassador Software?** Would love to be able to modify and restyle the design of the Tango email that comes through. It would be highly beneficial to have company branding versus the tango branding. **What problems is Ambassador Software solving and how is that benefiting you?** The software is helping us streamline a "referral program" Allowing custoemrs to help grow our consumer base while also providing rewards for helping us out. **Official Response from Geoff McDonald:** > Thank you for the thoughtful review—and for the shoutout to Arthur and Blake! We're thrilled to hear the launch and integration went smoothly and that our team helped make the process seamless. We also appreciate your feedback on the Tango email styling. That’s valuable input, and we’re actively exploring more customization options to better align with each brand’s identity. We're excited to see your referral program grow and are here to support every step of the way! - Geoff McDonald, CEO of Ambassador. ### 16. A Fantastic Team & Smooth Integration Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Alexis R. | Regional Marketing Strategist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Ambassador Software?** We recently onboarded with Ambassador, and I cannot recommend them enough—especially Hilma, Shak, and our account executive, Trevor! From the start, they provided excellent materials that made the process so much easier, ensuring we had everything we needed for a smooth integration. Hilma and Shak were an absolute pleasure to work with, always responsive and patient as they guided us through our questions. Trevor has been instrumental in helping us find the best solutions for our needs, making sure we’re set up for success. Their expertise and support made a huge difference, and we truly appreciate their help. If you're considering Ambassador, you’ll be in great hands with this team! **What do you dislike about Ambassador Software?** There is nothing I disliked about Ambassador. **What problems is Ambassador Software solving and how is that benefiting you?** Ambassador Software is helping us streamline and optimize our customer referral program, making it easier than ever for our customers to refer friends and family. Their platform automates the entire process—from tracking referrals to issuing rewards—eliminating the need for manual oversight and reducing administrative workload. By integrating Ambassador with our systems, we can engage our customers more effectively, drive new signups through trusted word-of-mouth, and incentivize loyalty with seamless reward distribution. The user-friendly interface and robust tracking capabilities ensure that both our team and our customers have a smooth, transparent experience. Overall, Ambassador has helped us turn satisfied customers into brand advocates, increase organic growth, and maximize the impact of referrals without adding complexity to our operations. **Official Response from Geoff McDonald:** > Thank you so much for the feedback, Alexis! We are glad, you are happy. As you continue engaging with Ambassador, we would love your feedback to ensure we are always improving our company, services, people, etc. ### 17. Great platform for referral and affiliate programs! **Rating:** 4.0/5.0 stars **Reviewed by:** Sunny S. | Head of Digital, Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Ambassador Software?** The ease of use and setting up different programs. Integrations with many platforms. The onboarding process was pretty smooth. **What do you dislike about Ambassador Software?** There is only one registration page for all your programs. It would be good to able to customise the registration page for different programs. **What problems is Ambassador Software solving and how is that benefiting you?** To easily get a customer rewards program up and running. Plus, our referral and affiliate programs. **Official Response from Geoff McDonald:** > Hi Sunny – thanks for taking the time to share your experience with Ambassador! We’re glad to hear you’ve found the platform easy to use, the integrations valuable, and the onboarding process smooth. We appreciate your feedback on having more flexibility with registration pages. The good news is our product team is already exploring ways to make program-specific customization easier, and your input helps us prioritize those updates. It’s great to know Ambassador has helped you quickly launch and manage your customer rewards, referral, and affiliate programs. We look forward to continuing to support your growth and making the platform even better for you. -Geoff McDonald (CEO) and The Ambassador Team ### 18. Professional from start to finish **Rating:** 5.0/5.0 stars **Reviewed by:** Julien L. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Ambassador Software?** They seem to have thought of everything, and made it easy to use. The best onboarding process I've experienced. They are thorough, organized, friendly, and they know their software inside and out. **What do you dislike about Ambassador Software?** I haven't found any downsides at this point. **What problems is Ambassador Software solving and how is that benefiting you?** To this point, our referral and affiliate program has been manually tracked and inconsistant. Basically just asking our customers to refer to friends and family to receive a reward. We needed a way to automate the process and make it more exciting for our customers. Ambassador solves that problem for us. **Official Response from Geoff McDonald:** > Thank you so much for the kind words and thoughtful review! We're thrilled to hear that the onboarding experience stood out—it’s something our team takes great pride in. Our goal is to make every step intuitive, helpful, and human, so it's incredibly rewarding to know that came through. We’re lucky to work with clients like you, and we’re here for anything you need as you continue to grow with Ambassador. ### 19. Would not recommend this platform due to the number of technical issues **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Ambassador Software?** The idea of a referral program and having a centralized platform to manage it is great **What do you dislike about Ambassador Software?** Unfortunately the amount of technical problems is overwhelming. You basically have to manually verify every referral that comes through Ambassador because the platform itself is not reliable. **What problems is Ambassador Software solving and how is that benefiting you?** The idea of a referral program and having a centralized platform to manage it is great. However, I didn’t see many benefits, as there have been nonstop technical issues. **Official Response from Geoff McDonald:** > Hi there – thank you for sharing your honest feedback. While we’re happy to hear the concept of a centralized referral platform resonates with you, we’re sorry to learn that your experience has been impacted by technical issues. This isn’t the standard we set for Ambassador, and we’d like to work with you directly to address the challenges you’ve faced. We are releasing Ambassador 3.0 on 9/1 and maybe this new version my solve a lot of your automation needs. If you can reach out to myself or your Customer Support Rep, we’ll prioritize reviewing your account and helping resolve any remaining issues. We value your partnership and the opportunity to make things right. -Geoff McDonald (CEO of Ambassador) ### 20. Robust tool at a fair price **Rating:** 5.0/5.0 stars **Reviewed by:** Lucas P. | Revenue Operations Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2024 **What do you like best about Ambassador Software?** The pricing structure is different from some other popular tools on the market, which usually charge a percentage of payments made to affiliates and sell packages based on the amount of commissions paid per month, while Ambassador has packages defined for the number of Affiliates, which I consider more suitable for those who do not know how much traction the program will gain in the beginning, it is more predictable to control costs. To be completely fair, we are just starting our partnership with Ambassador, so until we reach a certain maturity in the program, what I can evaluate is more the offer vs. the price vs. the features offered and not so much their functionality. But I consider it a good attempt considering other competitors. **What do you dislike about Ambassador Software?** I do not have anything to add at this point. We are still building our program and getting started with Ambassador, so to be fair I would rather not mention anything related to the functionality of the platform. Perhaps what I can mention is having more ways to customize the registration portal and the affiliate access portal, however, it is nothing critical and the platform is constantly improving from what I have seen. **What problems is Ambassador Software solving and how is that benefiting you?** Using Ambassador's technology, we are building a more transparent, reliable, and scalable affiliate program to boost our subscriptions in our SaaS business. This partnership marks a major step forward in making our referral channel a key driver of customer acquisition and revenue growth. We used to have a similar program in the past and it did not work well because of poor integration, so with Ambassador and its support team we are building a more robust integration and consequently a more reliable and scalable program. **Official Response from Geoff McDonald:** > Thanks for the feedback and transparency, Lucas. As we grow the program and learn, please continue to inform us on "how" we can improve the platform. We look forward to seeing your success. ### 21. Best referral platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Ambassador Software?** After reviewing many referral program software options, I chose Ambassador because of their ability to customize the platform and messaging with our brand, the seamless user-end experience, and the ability to integrate data with Salesforce and Customer.io. The onboarding team (Shak and Blake) were very helpful and had great communication. **What do you dislike about Ambassador Software?** Because Ambassador is still growing and iterating, we faced some hiccups with the platform functions that had to be addressed by their onboarding support team. However, they were great to work with and quick to resolve our issues. **What problems is Ambassador Software solving and how is that benefiting you?** We wanted to scale our in-house referral program that had a seamless user-end experience for users to track and manage their referrals. **Official Response from Geoff McDonald:** > Thanks so much for the awesome review! We’re pumped to hear that the customization, user experience, and integrations with Salesforce and Customer.io have been helpful for your referral program. Shak and Blake from our onboarding team will be stoked to hear your feedback—they work hard to make the process smooth! We also really appreciate your patience with the platform hiccups. As we keep growing, we’re always improving, and it's great to hear that our support team was able to sort things out quickly. Your feedback means a lot and helps us keep getting better. If you need anything else, feel free to reach out anytime! Thanks again for trusting Ambassador! Geoff McDonald CEO, Ambassador ### 22. A good solution for capturing reviews **Rating:** 4.5/5.0 stars **Reviewed by:** Allen C. | Senior Demand Generation Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Ambassador Software?** It easily generates unique referral URLs and integrates with our complex tech stack, connecting well with multiple systems. **What do you dislike about Ambassador Software?** The onboarding process felt somewhat disjointed and could have been more organized for a smoother start. **What problems is Ambassador Software solving and how is that benefiting you?** Ambassador allows us to manage a referral program by automatically generating unique referral URLs, integrating with our various systems, and working within our complicated tech stack. **Official Response from Geoff McDonald:** > Thank you for the thoughtful review! We're glad to hear that Ambassador is helping streamline your referral program—especially with generating unique URLs and integrating into your complex tech stack. Flexibility and seamless connectivity are core to what we’re building. We also appreciate the feedback on onboarding. That’s an area we’re actively improving, particularly with Ambassador 3.0—where onboarding flows are now more tailored, structured, and scalable across teams. Your input helps us keep raising the bar. Thanks again for being part of the Ambassador community—we’re excited to keep delivering value and making your engagement programs even more powerful. —Geoff McDonald (CEO) & The Ambassador Team ### 23. Ambassador - Referral **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2025 **What do you like best about Ambassador Software?** How it tracks everything for you. Everything is automated nicely. **What do you dislike about Ambassador Software?** That if one person used 2 different campaigns, it should only count as 1 QR code. However, it makes sense as to why it’s like this. **What problems is Ambassador Software solving and how is that benefiting you?** More sales through incentivizing our customers to sell more for us. **Official Response from Geoff McDonald:** > Thank you so much for the kind words! We're thrilled to hear that the automation and tracking capabilities are working well for you—it’s exactly what Ambassador is built to do: reduce manual work and let your programs scale with ease. We also appreciate the constructive feedback regarding QR codes and campaign behavior. You're absolutely right—today, the same person participating in multiple campaigns is treated as a separate interaction per campaign, which is intentional for tracking and incentive accuracy. That said, we're exploring more flexible options in Ambassador 3.0 to give admins more control over how user identity is managed across campaigns. And of course, it's amazing to hear you're seeing increased sales by empowering your customers to help drive growth. That’s the heart of what we do. Thanks again for being part of the Ambassador community! — Geoff McDonald (CEO) & The Ambassador Team ### 24. Ambassador is easy to use and great for our business **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Ambassador Software?** Ambassador makes referral marketing easy to manage, customize, and track. **What do you dislike about Ambassador Software?** Setup can be complex for beginners and customizations take time. **What problems is Ambassador Software solving and how is that benefiting you?** Ambassador Software helps solve the challenge of tracking, managing, and rewarding affiliate referrals by automating the entire process, reducing manual effort, and increasing program transparency. **Official Response from Geoff McDonald:** > Hi there – thank you for your review and for sharing your experience! We’re thrilled to hear that Ambassador makes it easy for your team to manage, customize, and track your referral marketing. We appreciate your note about the setup process and customization timelines. While we’ve designed the platform to be powerful and flexible, we recognize that there’s always room to improve the onboarding experience. Our team continues to refine setup workflows and provide resources to help new users get up to speed faster. It’s great to know Ambassador has helped you automate and simplify tracking, managing, and rewarding your affiliate referrals. We look forward to continuing to support your success! — Geoff McDonald (CEO of Ambassador) and The Ambassador Team ### 25. Easy and seamless **Rating:** 4.5/5.0 stars **Reviewed by:** Adam H. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2025 **What do you like best about Ambassador Software?** Intuitive and easy to use. Onboarding went very smoothly **What do you dislike about Ambassador Software?** No downsides that I can think of yet. Product does what we need it to do. Support is there as well as the onboarding was smooth **What problems is Ambassador Software solving and how is that benefiting you?** It helps us acquire new customers through referrals and rewards our best customers **Official Response from Geoff McDonald:** > Thank you for the kind words! We’re so glad to hear that your onboarding experience was smooth and that the platform is delivering exactly what you need. Helping you acquire new customers through referrals—and rewarding your best ones—is exactly what we’re here for. Our team is always ready to support you. - Geoff McDonald, CEO of Ambassador. ### 26. Great Onboarding Experience, Easy to navigate referral system **Rating:** 5.0/5.0 stars **Reviewed by:** Ariana R. | Provider Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Ambassador Software?** Removes the work of creating and managing a referral program! Eases the difficulty of advertising your brand through referrals. **What do you dislike about Ambassador Software?** A bit of an upfront learning curve, but once you've invested a bit of time it is easy to use and navigate. **What problems is Ambassador Software solving and how is that benefiting you?** Referral program among our providers! **Official Response from Geoff McDonald:** > Thank you for the kind words! We're so glad to hear you had a great onboarding experience and that Ambassador is making it easier to manage and promote your referral program. That’s exactly what we built it for. 💪 We appreciate your note on the initial learning curve—it’s something we’re continually working to smooth out with new product updates, smarter guidance, and simplified workflows. Excited to keep supporting your provider referral program—thanks again for being part of the Ambassador community! ### 27. Seamless Transition and Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Maddy C. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Ambassador Software?** The Ambassador team has instilled confidence in our transition to this platform. Their industry knowledge, technical skills, and commitment to customer satisfaction made me feel secure throughout the onboarding process. We were able to connect, share strategies, and accomplish everything we needed in a timely manner. The platform itself is significantly more user-friendly for our affiliates, and they even took the time to develop custom functionalities to help our affiliates thrive on Ambassador. I’m especially grateful to have worked with Arthur and Blake—they’re not only incredibly helpful but also a pleasure to collaborate with. **What do you dislike about Ambassador Software?** There was no dashboard feature and we were unable to iframe our Kajabi pages into the portal. **What problems is Ambassador Software solving and how is that benefiting you?** Ambassador Software is solving several key challenges for us, primarily by streamlining affiliate management and enhancing user experience. Before transitioning, we struggled with a platform that was difficult for affiliates to navigate, leading to inefficiencies and lower engagement. Ambassador's user-friendly interface has significantly improved our affiliates' ability to access resources, track performance, and optimize their efforts, which in turn has boosted overall program success. Additionally, the custom functionalities developed by the Ambassador team have addressed specific needs we had, making it easier for us to manage campaigns, automate workflows, and track key metrics. This level of customization has saved us time, reduced manual errors, and allowed us to focus more on strategic growth rather than operational headaches. Overall, Ambassador is empowering us to run a more efficient, scalable, and effective affiliate program. ### 28. Very good customer service in Ambassador **Rating:** 4.5/5.0 stars **Reviewed by:** Rongshuang S. | Manager, Digital Marketing, Enterprise (> 1000 emp.) **Reviewed Date:** February 05, 2025 **What do you like best about Ambassador Software?** Very responsive and friendly. They have full knowledge in this powerful platform, and are willing to help client to reach goals. **What do you dislike about Ambassador Software?** Sometimes the commission fulfillment process got stuck. In those cases, we will need to shoot a message to their customer service to fix it manually. **What problems is Ambassador Software solving and how is that benefiting you?** We rely on Ambassador to manage and send out referral commissions electronically. **Official Response from Geoff McDonald:** > Thank you so much for the kind words, Rongshuang. We are happy to have you as a client and look forward to your success!! Keep letting us know if you have questions, comments and recommendations. ### 29. Very Attentive Setup Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2025 **What do you like best about Ambassador Software?** There was a lot of support from the Ambassador team in getting the program setup quickly. **What do you dislike about Ambassador Software?** It is not very intuitive, and does require technical involvement. **What problems is Ambassador Software solving and how is that benefiting you?** We needed a third party to track referrals and fulfill rewards, which takes the burden off our team if we were to do this on our own. **Official Response from Geoff McDonald:** > Thank you so much for your feedback! We’re glad to hear our team was able to provide strong support during your setup—that’s something we pride ourselves on. 🙌 We also heard your note about usability and the need for technical involvement. We’re working on new enhancements, including a no-code Flow Builder and expanded onboarding tools to make Ambassador even more intuitive for all users. It's great to know we're helping reduce your team's workload when tracking referrals and fulfilling rewards—that's exactly the kind of impact we strive to have. If there's anything more we can do to improve your experience, don’t hesitate to reach out! ### 30. Very helpful onboarding process to launch our Referral Program **Rating:** 4.5/5.0 stars **Reviewed by:** Katharine Y. | VP of Marketing and Analytics, Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2024 **What do you like best about Ambassador Software?** The native application with Salesforce made the setup of our program much easier than expected. Blake and the onboarding team did a great job in answering our questions and giving us everything we needed to configure our first campaign. We really appreciated the articles and resources that we could reference while working through our setup. **What do you dislike about Ambassador Software?** Be mindful to dedicate at least a full day to set up the campaign, plus time for check-in calls. **What problems is Ambassador Software solving and how is that benefiting you?** Ambassador allows us to track and incentivize our word-of-mouth referral program and automate the administration of it. **Official Response from Geoff McDonald:** > We appreciate your feedback and the great review. Please let us know if you need anything else. ### 31. Wonderful experience onboarding, very supportive team **Rating:** 5.0/5.0 stars **Reviewed by:** Kaitlyn F. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2024 **What do you like best about Ambassador Software?** We love how comprehensive the platform is. It integrates into our tech stack giving us the most efficiencies and opportunities in running this program. **What do you dislike about Ambassador Software?** We have a custom theme on our Shopify site, making the builder a bit tricky to use at first. However, the helpful team was able to troubleshoot and keep us on track. **What problems is Ambassador Software solving and how is that benefiting you?** We want to inspire & encourage our community to tell more people about the technology. Ambassador fills a key gap in our offerings, allowing us to incentivize the people we work with to tell the world about our technology. ### 32. Great conceptually but needs works **Rating:** 3.5/5.0 stars **Reviewed by:** Steph S. | Owner CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2024 **What do you like best about Ambassador Software?** I loved that it integrates with multiple POS systems which allowed our business - which has both brick & mortar as well as ecommerce to use the platform. This was the only platform I found that worked for both POS systems which was incredibly valuable. **What do you dislike about Ambassador Software?** It took FOREVER to set up. I spent at least one month & several days on calls with tech support & the set up team. It was incredibly inefficient & the tech seemed clunky - not user friendly at all. Later in the year, we were asked to do updates in order to continue the functionality of the product. The updates would have taken several hours out of my day & were not simple to complete - it seemed complely counterintuitive to have the customers perform these updates. The customer support on this aspect was very poor & ultimately we left the platform because of it. **What problems is Ambassador Software solving and how is that benefiting you?** It helped us get in front of more customers by utilizing the affliate software. It also helped us bridge the gap between our brick & mortar stores and our ecommerce arm of the business since each part uses a different POS system - we needed something that could work with both Square & Shopify - this was the only platform I found that could do both which was incredibly valuable. ### 33. Highly Recommend Ambassador **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2024 **What do you like best about Ambassador Software?** Ambassador's software requires minimal set up if you have an out of the box e-commerce site like Magento or Shopify. Their customer support team when it comes to anything technical or integration wise is really helpful. Their sales team also reviews your activity and performance regularly. Our CSM Dylan Brown has always been incredibly helpful and friendly. **What do you dislike about Ambassador Software?** Ambassador works well for B2C and out-of-the-box e-commerce supported websites like Magento or Shopify. I do not recommend this for a homemade website or checkout process. **What problems is Ambassador Software solving and how is that benefiting you?** We tried using Ambassador to get our current customers to refer us to their colleagues and friends (brand awareness). We also hoped that increased commissions for referring our company would create a better loyalty and brand affiliation with those who are power users or are heavily involved in our industry. ### 34. Great Customer Success Manager **Rating:** 4.0/5.0 stars **Reviewed by:** Cherish S. | Marketing Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2024 **What do you like best about Ambassador Software?** Great customer success manager, Dylan, who responds in less than an hour to inquiries and support questions. Handles promo code creation which is unusual in the space from what I've seen. Ability to make commission payments right out of the tool instead of having to log into multiple platforms. This saves hours of work in a week. **What do you dislike about Ambassador Software?** Analytics capabilities could use some work. I think that's the single most important update needed. Once what can be exported into a spreadsheet is updated, I would love to see the ability to build reports and pivot tables directly in the platform. **What problems is Ambassador Software solving and how is that benefiting you?** Relieved the burden of running the program by bringing a lot of what is needed into one tool. ### 35. Ambassador has helped supercharge our referral program **Rating:** 4.5/5.0 stars **Reviewed by:** Drew F. | Performance Marketing Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2024 **What do you like best about Ambassador Software?** There's two things I love best about the Ambassador platform. First is how easy it is to use. We had a very simple referral program before Ambassador, but once we seamlessly integrated their software onto our site our referral program took off. There are also so many additional tools that we feel we've only just scratched the surface with the platform and our referral program. The second thing is the support. The have a great team that has gone over and above for us and answered every one of my questions. Despite us throwing many curveballs at them, they've shown to be super flexible. **What do you dislike about Ambassador Software?** Can't think of anything! Any idea for additional tools I have they already have in the pipeline – so a great product is only getting better! **What problems is Ambassador Software solving and how is that benefiting you?** Ambassador has helped us turn our referral program into an ROI-positive marketing channel that has grown exponentially since we began with them. Their tools help us further prospect new clients, and they make it so easy for new users to become a partner with us and start referring new customers. Not only that, but the customers they bring are very high-value. So much so that our entire marketing team is putting much more resources behind building out our referral program even more – and it will be built on the back of the Ambassador platform. ### 36. helpful program for referrals **Rating:** 5.0/5.0 stars **Reviewed by:** Blair W. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2024 **What do you like best about Ambassador Software?** the intergration with salesforce to be able to track ambassadors and the widgets for easy sign up! It's easy to pay out as well! **What do you dislike about Ambassador Software?** The salesforce intergration was hard to set up and the directions weren't easy to follow but thankfully Shak from the ambassador team was able to help us get everything set up. **What problems is Ambassador Software solving and how is that benefiting you?** it allows us to give a percentage of our sales to people that reffer customers to us ### 37. Great product and team to work with! **Rating:** 5.0/5.0 stars **Reviewed by:** Sydney P. | Customer Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 11, 2024 **What do you like best about Ambassador Software?** I just went live with my program, and already am seeing great results. The GetAmbassador team was thorough, helpful, and offered lots of suggestions to make sure my process was strong. Looking forward to seeing what comes with the new revamped referral program we just launched! **What do you dislike about Ambassador Software?** Took a while to built out Salesforce flows **What problems is Ambassador Software solving and how is that benefiting you?** Streamlining the customer referral process, no longer manual **Official Response from Geoff McDonald:** > Sydney - these are the kind of stories we like to hear. Feedback is a Gift for us. Please let us know how we can continue to help you grow your business in the coming year. Congrats on your success. ### 38. Overall our Ambassador experience was positive and what we need for our referral rewards solution! **Rating:** 4.0/5.0 stars **Reviewed by:** Joyce G. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2024 **What do you like best about Ambassador Software?** We appreciated the solution provided by your sales and onboarding team to include the Ambassador tech team member, Arthur in our final sales call and during onboarding. Ultimately, your team understands your solution better than we can and we were able to collaborate with Arthur about our process and the best ways to implement Ambassador into that process. This is an area we struggled in with our last referral/affiliate solution provider and this time we were able to get answers quickly and complete onboarding in record time. Thank you, Arthur! **What do you dislike about Ambassador Software?** I think setting expectations about onboarding upfront is great, but I would like to see Ambassador invest in a better, more intuitive (and branded) onboarding solution. Google Sheets have their purpose, but for the client experience they fall short and may be confusing. Opening tabs upon tabs is just not user friendly even with someone walking you through it. There are a ton of solutions available for onboarding clients that would make the experience go from good to great. **What problems is Ambassador Software solving and how is that benefiting you?** Ambassador is automating our process, saving us time and energy with our manual process. Efficiency! ### 39. A great solution for what I needed! **Rating:** 5.0/5.0 stars **Reviewed by:** Michael B. | Director of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2024 **What do you like best about Ambassador Software?** So far, the entire experience has been seamless. We are gaining users every day and the response has been very positive. Customers are very impressed with our new solution and our website has been shared over 500 times in the first week alone. **What do you dislike about Ambassador Software?** Nothing to dislike so far. Hopefully the new user activity stays high and engagement stays where it is. Very very impressed so far. **What problems is Ambassador Software solving and how is that benefiting you?** Our biggest challenge was customer awareness. Our solution works extremely well on our pricing is aggressive, but if customers don't get into our system to use it, they won't know how good of a value it is. When other customers refer us, it is more beneficial than us trying to advertise ourselves. I don't need to explain to your team how important affiliate marketing is, but yours was the first solution that I could actually make work with our custom system. **Official Response from Jeremy Foreshew:** > Thanks for your kind review, Michael. We're looking forward to continuing to support your growth goals! ### 40. Fast and Efficient Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Bo G. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2024 **What do you like best about Ambassador Software?** The ability to implement and integrate quickly and provide a seamless solution for our mobile , app and desk top referal iniatives. Support was outstanding in this process. **What do you dislike about Ambassador Software?** Image uploads for branding and portla display need a bit of work. **What problems is Ambassador Software solving and how is that benefiting you?** We are able to mange all campaigns from one central platfo **Official Response from Geoff McDonald:** > Thanks for this review!!! We are excited to have you onboard and if you need anything else, don't hesitate to reach out. ### 41. The service set up is more complicated than expected but we've been very happy with the team. **Rating:** 4.5/5.0 stars **Reviewed by:** Nicole S. | Co-Founder/COO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Ambassador Software?** That it tracks app downloads accurately. **What do you dislike about Ambassador Software?** It's complex to set up and has some user flow issues with how it plays with Apple. **What problems is Ambassador Software solving and how is that benefiting you?** Accurate tracking of app downloads to track affiliate commission. **Official Response from Geoff McDonald:** > Thanks for the feedback. This quarter we are focused on improving this onboarding experience - where clients can get onboarded in days not weeks. ### 42. Amazing service and amazing product! **Rating:** 5.0/5.0 stars **Reviewed by:** Sue K. | Co-founder, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2024 **What do you like best about Ambassador Software?** It provides a seamless onboarding process, excellent customer service, and a feature-rich platform. It offers customizable referral programs, real-time tracking and reporting, automated payouts, and an efficient choice for affiliate marketing! **What do you dislike about Ambassador Software?** Customization on commission. But i believe this will be resolved soon. **What problems is Ambassador Software solving and how is that benefiting you?** It helps us expand our business by streamlining collaborations with influencers and travel agents..This leads to increased outreach, better engagement and marketing for our business. ### 43. Enabling a scalabale new channel for us **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2024 **What do you like best about Ambassador Software?** I like that it is flexible and can be designed to fit your organization's specific setup. It provides all of the out of the box functionality you'd want to have for a referral marketing software, and is easy to report on success and ROI. **What do you dislike about Ambassador Software?** Setup of the tool was more complex than we were initially expecting (required involvement from our SFDC admin team as opposed to being able to implement whole thing within Marketing/Marketing Ops) **What problems is Ambassador Software solving and how is that benefiting you?** Ambassador has given us the tools we need to greatly scale our referral program in a way we could not previously. Everything was manual, reporting was difficult, and wasn't a good user for our marketing users or our clients referring us business. Ambassador provides a great UX for our internal teams and our clients. This will ultimately lead to more revenue for our company! ### 44. Easy process to get going and great support throughout the setup and onboarding experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2024 **What do you like best about Ambassador Software?** Customer support was great and helped walk us through the whole onboarding while we were pushing to launch under an accelerated timeline. **What do you dislike about Ambassador Software?** Software can be a bit buggy at times and hard to replicate issues. **What problems is Ambassador Software solving and how is that benefiting you?** Creating an affiliate portal and registration process **Official Response from Geoff McDonald:** > Thank you so much for your feedback. We are working hard to improve the platform and some of the bugginess; a lot of these changes will be done in 2025. ### 45. Easy to Use Platform that Checks the Boxes for Referral Program **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Ambassador Software?** The implementation team was very hands on and ensured a successful launch. The platform is pretty intutiive and can be managed by someone non-technical. We were able to leverage our internal engineering team to integrate nicely with our iOS app. **What do you dislike about Ambassador Software?** I wish there were more granular data at the individual email level as the platform sends a lot of emails. **What problems is Ambassador Software solving and how is that benefiting you?** Providing current members an easy option for referring new customers. **Official Response from Geoff McDonald:** > Thanks for your feedback. This is super helpful. The team has added your "dislike" as a "product roadmap" request. More to come in 2025. We have some new exciting things coming out. ### 46. Great onboarding, easy to use and customise **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2024 **What do you like best about Ambassador Software?** The customizable customer portal is great - we have some pretty specific requirements when it comes to branded assets. **What do you dislike about Ambassador Software?** The backend portal is occasionally slightly confusing - the way emails are controlled per campaign whilst global emails exist is slightly odd. Once you know how to use the platform it's actually not an issue. **What problems is Ambassador Software solving and how is that benefiting you?** We had specific requirements and ideas surrounding a loyalty program. Ambassador's software is exactly what we required for out campaign. Advocates can share shopify URLs (with discount codes) to their clients and are given cashback on successful referrals. ### 47. Ambassador: The referral solution I’ve been searching for! **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon P. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2024 **What do you like best about Ambassador Software?** Ambassador is a highly customizable solution that allows me to control privacy of those being referred so that i can create a HIPAA compliant referral program. **What do you dislike about Ambassador Software?** I would like to see continued development of login page customization. **What problems is Ambassador Software solving and how is that benefiting you?** Creating a hipaa compliant referral program which protects the privacy of patients. ### 48. Good one-on-one support and customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2024 **What do you like best about Ambassador Software?** They offer weekly meetings with your CSM to work through any kinks and chat through growth opportunities. I also like the ease of scheduling time with their engineers to review any issues with the integrations. **What do you dislike about Ambassador Software?** It has been getting more expensive, but they are able to justify this with new features and products. **What problems is Ambassador Software solving and how is that benefiting you?** The number one way users find out about our product is through word-of-mouth. Using Ambassador to ignite even more word-of-mouth and referrals helps us scale our business even further. ### 49. Good software to track and fulfill incentives **Rating:** 4.5/5.0 stars **Reviewed by:** Carolyn (Rongshuang) S. | Sr. Business Analyst, Product Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2024 **What do you like best about Ambassador Software?** 1. Great account manager (incredible customer support) 2. Clear monitoring and tracking **What do you dislike about Ambassador Software?** 1. Needs to prepay the Tango balance for gift card delivery. 2. Commission fulfillment may take several hours for 1000 records. Sometimes it may even get stuck. **What problems is Ambassador Software solving and how is that benefiting you?** Ambassador Software helps to fulfill incentives for customer referrals in an efficient way. It is easy to implement APIs and conduct promotional campaigns. ### 50. Great product and a great team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2024 **What do you like best about Ambassador Software?** We live this product because it is simple to use and integrates seamlessly! It has also been great to work with the team at GET Ambassador through this process, they've been wonderful and accommodating. **What do you dislike about Ambassador Software?** Not much we dislike about the software or onboarding! **What problems is Ambassador Software solving and how is that benefiting you?** This software is helping us with our referral program to obtain more customers and qualified leads through organic. ## Ambassador Software Discussions - [What is the difference between an ambassador and an affiliate?](https://www.g2.com/discussions/what-is-the-difference-between-an-ambassador-and-an-affiliate) - [What type of marketing is brand ambassador?](https://www.g2.com/discussions/what-type-of-marketing-is-brand-ambassador) - [What is ambassador application?](https://www.g2.com/discussions/what-is-ambassador-application) - [What is a referral ambassador?](https://www.g2.com/discussions/what-is-a-referral-ambassador) - [View Ambassador Software pricing details and edition comparison](https://www.g2.com/products/ambassador-software/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-27+02%3A46%3A42+-0500&secure%5Bsession_id%5D=cfea12b1-f6e8-4c80-a353-5b878f1aae22&secure%5Btoken%5D=3ac4dfb0a27cd6237efb27b22cf344f96b43b4b11e72031c16398401bac54c24&format=llm_user) ## Ambassador Software Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [API](https://www.g2.com/products/api/reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - [Creatio](https://www.g2.com/products/creatio/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Stripe Billing](https://www.g2.com/products/stripe-billing/reviews) - [Tray](https://www.g2.com/products/https-www-tray-com-br-tray/reviews) - [Tray.ai](https://www.g2.com/products/tray-ai/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Ambassador Software Features **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Online Marketing** - Landing Pages and Forms - Dynamic Content - A/B Testing - Mobile Optimized - Search Tracking and Optimization **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Detection** - Payment Verification - Bot Mitigation - Real-Time Monitoring - Alerts **Link Options** - Custom Links - Referral Link Generator - Smart Link **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Rewards & Incentives** - Reward Catalog - Customization - Bulk Ordering - Budget Management - Dashboard - Analytics & Reporting - User, Role, and Access Management - Integrations - Reward API **Loyalty Experience** - Loyalty Engine - Rewards - Membership - Personalization - Gamification - Loyalty Cards **Conversational AI - Conversational Commerce Platforms** - AI chatbots - Messaging and Notifications - AI agents - Voice assistants - Communication apps **Agentic AI - Rewards and Incentives** - Cross-system Integration - Proactive Assistance **Agentic AI - Customer Advocacy** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Agentic AI - Affiliate Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Online Behavior Tracking - Automated Alerts and Tasks - CRM Lead Integration **Discovery** - Referral Program - Incentives - 3rd-Party Trends **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Analysis ** - ID Analytics - Intelligence Reporting - Incident Reports **Tracking Options** - Email Updates - Affiliate Tracking - Cookieless Tracking **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Loyalty Platform** - Communication Tools - Customer Relationship Management (CRM) - Loyalty Analytics - Localization - Integrations **Platform integration - Conversational Commerce Platforms** - Ecommerce stores - Sales channels - Payment Platform - Internal tools **Campaign Management** - Program Management - Event / Webinar Marketing - Calendaring - Budgeting **Insight** - Monitoring - Adoption Insight - Engagement Analysis **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Administration** - Fraud Markers - Transaction Scoring - Blacklisting **Affiliate Management** - Affiliate Network - Commissions and Payouts - Customization **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Analytics and Reporting - Conversational Commerce Platforms** - Conversational analytics - Advance reporting **Agentic AI - Loyalty Management** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Social** - Social Listening - Social Sharing - Social Campaigns - Social Media Engagement - Social Media Advertising **Mobile** - Mobile Optimization **Agentic AI - Fraud Detection** - Cross-system Integration - Adaptive Learning - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics - Revenue Analytics - SEO / Keyword Analytics **Platform** - Multichannel Sharing - Forum - Integration - Content Distribution **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Output Document Generation **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications ## Top Ambassador Software Alternatives - [Influitive](https://www.g2.com/products/jigsaw-interactive-influitive/reviews) - 4.4/5.0 (388 reviews) - [impact.com](https://www.g2.com/products/impact-com/reviews) - 4.4/5.0 (2,183 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,980 reviews)