ReferenceEdge Pricing Overview

ReferenceEdge makes it very easy for Sales, PMK and DG stakeholders to search for customer testimonial content and request customers for reference activities. Also, since ReferenceEdge is Salesforce native, account owners can nominate a customer to participate in reference activities DIRECTLY w/in Salesforce -- without requiring them to disrupt their workflow by nominating via another app or email.

In addition, we are super excited about the platform’s ability to track content engagement levels PLUS content impact on revenue attainment. Since content is shared via our company-branded microsite directly to a prospect when a sales rep is in the Opportunity page, click/opens are tracked.

Also, when a reference/testimonial-influenced deal closes, we can map revenue attainment to that asset. This helps us measure the sales impact of different types of content, which gives us valuable insight into the type of content we should be creating vs. not creating.

From a customer support perspective, our CSM Alison is AMAZING! Not only is she knowledgeable, responsive and efficient...she is super friendly and patient. She will also do whatever she can to help move things along. It’s clear she truly cares about the success of her customers. Review collected by and hosted on G2.com.

It’s hard to come up with any downsides. I would just say that any company working with ReferenceEdge should have at least one person who can serve as the point person for the ReferenceEdge CSM and help manage the ReferenceEdge deployment/adoption, but I wouldn’t view that as a downside. Review collected by and hosted on G2.com.

ReferenceEdge helps me keep our reference program organized and running efficiently, but what really sets Point of Reference apart is the team behind the software.

My Account Manager and the broader Point of Reference team are always accessible, responsive, and genuinely committed to helping us succeed. They go far beyond providing a platform by creating opportunities to connect with peers, learn industry best practices, and continue growing as customer advocacy professionals through webinars, networking events, and customer forums.

I also appreciate seeing how Point of Reference continues to innovate. Their new AI-powered Headless 360 capabilities are a great example of how they're thinking about the future of advocacy and reference management. While my company hasn't enabled the solution yet due to internal security and governance requirements, it's exciting to see ReferenceEdge pioneering AI in this space and investing in new ways to help customers drive greater value from their advocacy programs.

When you become a ReferenceEdge customer, you're getting much more than a software solution. You're joining a community that supports your success and helps you continuously elevate your customer advocacy program. Review collected by and hosted on G2.com.

If I didn't have the support of my Account Manager, some of the system administration and configuration aspects could be challenging to navigate on my own. That said, the Point of Reference team is incredibly responsive and helpful, so I've never felt stuck or unsure of how to accomplish something.

I'd also note that my team's primary use case is managing our reference program, so I view ReferenceEdge as a specialized reference management platform rather than a broader customer marketing solution. It's excellent for organizing advocates, tracking activity, and managing references, but it isn't a tool we use for lifecycle campaigns or customer outreach. Review collected by and hosted on G2.com.