ReadyTech Reviews & Product Details

ReadyTech provides tools for managing virtual images and curriculum through a web interface. It was quick to train my instructors to deliver our materials. We were able to convert our training classes from traditional in-person to virtual within 2 weeks. Customers have been able to access the environment even given their strict IT policies. The technical support team at ReadyTech has always been quick to answer questions. The ReadyTech team schedules a time to setup your virtual environment, then takes a snapshot. Updating or changing the image is relatively simple. The web-interface has a ton of options (but can be daunting at first) to create class-templates, events and email templates. You can create lots of instructors and manage partners to deliver your classes. The sales and support teams is quick to respond to questions and honest about the capabilities of the tool.

3 Year Update: We have expanded our use of ReadyTech Virtual Training. What we thought was just a COVID temporary solution has become a core component of our training offerings. ReadyTech has continued to update their technology, and the students that use the tool have all had positive comments. We are able to scale our classes easily. We continue to host multple classes each month. Whenever we have a technical support issue, we can immediately (I mean with 2-3 minutes) have a live agent available on chat to solve the problem. There hasn't been an issue that they couldn't fix for us. Can't say enough about their technical support staff, they are great and always quick to help. Review collected by and hosted on G2.com.

The event management interface is a little clunky, but once you get past the quirks, it is powerful. The cost is a tad higher than other solutions. The virtual classroom feature (still in beta) does have some stability issues around the audio and webcam. I would recommend using another platform for the audio and web-conference. The management tools for creating email templates is not ideal and formatting the HTML emails is not trivial. The learning curve for the management interface does make the simple tasks daunting, but can be done with training. Review collected by and hosted on G2.com.

The training environment provided to all students and the trainer allows demonstrating the all aspects of the training and practising for students later on. If problems occur, the support is quickly available and reliable.

A lot of trainings were cancelled this year, so my last experience is from almost nine months ago Review collected by and hosted on G2.com.

The new full blown training environment including web access is not handy and not flexible enough. Painpoint here is (was?) the poor quality of noise reduction: The quiet noise of the laptop fan - barely audible - disturbed the sound so much that students complained Review collected by and hosted on G2.com.

It is readyly available whenever I connect and the support team are very helpful in case of any issue Review collected by and hosted on G2.com.

Nothing to say everything is fine and experience is good Review collected by and hosted on G2.com.

Easy access to VMs, which can be used for training purposes. Quick and efficient customer support in case of any issues. Review collected by and hosted on G2.com.

Poor latency in case the VM is not allotted in the prefeered Data centre. Review collected by and hosted on G2.com.

Easy interface to create virtual labs dynamically. Labs are easy to create , update & deploy. Environment is stable and performs well despite us running a scaled down (for training) environment.

Supports multiple OSs, and tech support is friendly and responds quickly. Review collected by and hosted on G2.com.

Do not store critical information, back end system is shared with other clients and is not secured. No VLANS, other clients in theory could affect performance of your labs. Review collected by and hosted on G2.com.

The Support team is always available, irrespective of the day or time.

The application is super easy to configure, The Training provided to use the system is very extensive Review collected by and hosted on G2.com.

Sometimes the lab may shutdown, but support helps to restore it Review collected by and hosted on G2.com.

One can work very quickly with ReadyTech and do a lot of useful things with only a few clicks. Review collected by and hosted on G2.com.

Cannot customize the system generated emails sent to students. Review collected by and hosted on G2.com.

Support gets back to my emails in minutes and the chat support is less than a minute.

The UI is intuitive and it's not hard to create classes.

I also love the lab manager! Review collected by and hosted on G2.com.

I would like hourly billing instead of daily. Review collected by and hosted on G2.com.

It does everything I need it to. The ability to have VMs that a client can use with only a web browser is incredible. The tools available to monitor student machines, transfer files, etc. are all great.

By far my favorite thing about ReadyTech is the support. I often need help quickly, and the chat function always gets me a real person (NOT A BOT!), and they are almost always able to fix issues very quickly. Review collected by and hosted on G2.com.

There are UX painpoints that could be resolved. One example is how when you download a CSV of one event's participants, it's not in the exact format needed to re-use that CSV to map the next event's users (if an event has the same attendees). I'd like to see some kind of "transfer group to new event" option that reduces the manual setup. There are a handful of other issues like this - but on the whole they're minor. Review collected by and hosted on G2.com.

Everyone on the tech support staff is proficient, professional, friendly, responsive and will always explain the situation and all possible options. Over the last year and a half I have contacted support through chat and email on a regular basis and have never encoutered a bad expoerience and the quick response time makes my job as an instructor and content creator much easier. Although I am sure if I lsted all of the technicians with whom I have had great interactions I would probably forget some. The list of techs with whom I have had a bad experience is empty. Review collected by and hosted on G2.com.

I am aware of data center technnologies where users access in mass over the Internet so my expectations are properly and the RT environment seldomly operates in the unacceptable range. The only thinng that doesn't work well for me on a semi-regular basis is accessing the lab desktop after a hard reboot. It seems that after the lab comes back up I am unable to connect to the desktop getting error 4004 even after wating an extended time. Luckily, the issue is resolved quickly by opening a chat with tech support from the lab. Because of the quick response it is not service impacting, but I would be interested to know if there was something I could do from the user side to prevent involving tech support after a hard reboot. Review collected by and hosted on G2.com.