# Queue-Fair Reviews **Vendor:** The Fair Queue People **Category:** [Virtual Waiting Room Software](https://www.g2.com/categories/virtual-waiting-room) **Average Rating:** 5.0/5.0 **Total Reviews:** 113 ## About Queue-Fair Queue-Fair is the original virtual waiting room for busy websites, invented by us and originally patented in 2004. When your site has more visitors than it can handle gracefully, excess visitors are automatically sent to a branded online queue - it then sends visitors back to your site in first-come, first-served order at a rate that you control. By using the world's most powerful Virtual Waiting Room platform, you ensure that visitors to your site always get the responsive experience they require, even when you are really busy, protecting your brand and bottom line. ## Queue-Fair Reviews ### 1. Great support and queue fair just works - for any launch the best option **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2025 **What do you like best about Queue-Fair?** easy to use from backend, clear and straightforward front-end **What do you dislike about Queue-Fair?** pricing could be considered elevated for the service **What problems is Queue-Fair solving and how is that benefiting you?** Website overload during launch time. Virtual queue for customers. ### 2. Queue-Fair is a great system. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Performing Arts | Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2025 **What do you like best about Queue-Fair?** Very easy to implement and use from a client perspective which resulted in a positive booking experience for our customers. The launch day of our flagship family campaign Kids Week went very smoothly so I would certainly recommend Queue-Fair. **What do you dislike about Queue-Fair?** This is the first time for us using Q-F and I have nothing negative to report. **What problems is Queue-Fair solving and how is that benefiting you?** . ### 3. This solution allowed me to manage hundreds of online sales in a few hours without hassle. **Rating:** 5.0/5.0 stars **Reviewed by:** Martin N. | Directeur de production, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2024 **What do you like best about Queue-Fair?** It is an easy-to-use solution that allows us to intervene in real-time on the flow of visitors we let through. Easy to configure, we can even customize the visual and texts of the queue. A special thanks to Matt who was able to explain all this to me in French, available and efficient, thanks again Matt! **What do you dislike about Queue-Fair?** The only small downside is in the choice of packages; the most advantageous was to take it for 3 months, whereas our event was only held for one day. **What problems is Queue-Fair solving and how is that benefiting you?** During our event, we had too many visitors at the same time. Before using this service, our web server was experiencing slowdown issues and was becoming inaccessible. Controlling the flow of visitors allowed us to fix this problem. ### 4. Amazing service, that worked perfectly the first time we needed it **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2025 **What do you like best about Queue-Fair?** Ease of use and the customised queue template . Integrates perfectly with our entry platform. We had looked at integrating a ballot system in addition to the queue system. Having used queue-fair for our first event the decision was made to hold off development and only use the queue-fair system. **What do you dislike about Queue-Fair?** There is nothing to dislike it simply works and the administration dashboard is perfect. **What problems is Queue-Fair solving and how is that benefiting you?** High demand pressure on our webserver ### 5. The best Invest for our issue **Rating:** 5.0/5.0 stars **Reviewed by:** Natascha B. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2025 **What do you like best about Queue-Fair?** Queue-Fair was the best option for us. It was easy to install and the support before and during use was personal and 100% reliable. **What do you dislike about Queue-Fair?** There was no negative experience. We we're supported all time and evey question was answered directly. **What problems is Queue-Fair solving and how is that benefiting you?** The go-live of our page with the tournament registration and the run of user at the same time has so far led to the collapse of the website. We were able to avoid this thanks to this tool. ### 6. Very adaptive and professional **Rating:** 5.0/5.0 stars **Reviewed by:** Jaume P. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2024 **What do you like best about Queue-Fair?** They were very adaptative to our needs and they solved any problems quickly and efficiently. **What do you dislike about Queue-Fair?** Mostly everything was positive after our experience with your services. **What problems is Queue-Fair solving and how is that benefiting you?** We had 35.000 people waiting for us to open our registration process and with Queue-Fair we were able to lower the load on our server and maintain a fair and well-monitored registration process ### 7. So reactive and easy to integrate! **Rating:** 5.0/5.0 stars **Reviewed by:** Robin C. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Queue-Fair?** Their team is very reactive: from setup to test and deployment in production, they were able to help us deploy their solution in less than 1 hour. Their team are always reactive to answer questions and their queue is simple to integrate. Only few lines of code are required. Website rescuers! **What do you dislike about Queue-Fair?** Not much to say: their product is quite simple to use, quick to integrate and does the job. **What problems is Queue-Fair solving and how is that benefiting you?** Avoid website crash! ### 8. An Excellent Solution for High Traffic Management **Rating:** 5.0/5.0 stars **Reviewed by:** Juan Daniel A. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2024 **What do you like best about Queue-Fair?** It's an effective solution for handling high traffic and unexpected spikes. The team is highly professional and attentive to customer needs. The platform is easy to integrate. **What do you dislike about Queue-Fair?** They don't offer a monthly plan, only a quarterly one. **What problems is Queue-Fair solving and how is that benefiting you?** Queue-Fair helps us manage high traffic and unexpected spikes, ensuring our website stays functional during peak demand ### 9. Queue Fair is a robust and user-friendly solution **Rating:** 5.0/5.0 stars **Reviewed by:** Pascal T. | Directeur klant & innovatie , Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2024 **What do you like best about Queue-Fair?** Queue Fair is a robust and user-friendly solution to handle expected and unexpected peaks in visitor numbers. The guidance and communication with the team were very pleasant; our questions were answered promptly. Despite our infrastructure being well-prepared for high visitor numbers in a short period, it's reassuring to know that we can always apply a management measure by activating Queue Fair. Last year, during a significant scaling up of our services, we gratefully utilized the virtual queue, which gave us time to fine-tune the systems in the background to handle the immense load. **What do you dislike about Queue-Fair?** There are no downsides of using Queue-Fair. **What problems is Queue-Fair solving and how is that benefiting you?** Handling unexpected high loads of visitor numbers and serving as a backup if the infrastructure does not perform as expected. ### 10. An easy-to-use tool and a responsive team **Rating:** 5.0/5.0 stars **Reviewed by:** Christophe C. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2024 **What do you like best about Queue-Fair?** The tool was easy to set up on my website. The Queue-Fair team also took charge of the interface's graphic charter at the time of set-up. The teams are available quickly by email. Their documentation is complete and accurate. **What do you dislike about Queue-Fair?** The automatic translation of the back office into French is very approximate and should be handled manually. **What problems is Queue-Fair solving and how is that benefiting you?** Every Saturday we offer a limited number of products for pre-order, creating a massive and rapid overload of the server. We had to find a solution to absorb the traffic and make our customers' shopping experience more fluid. ### 11. A fabulous virtual waiting room solution with an amazing support team. **Rating:** 5.0/5.0 stars **Reviewed by:** Terry R. | IT Application Support Manager, Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2024 **What do you like best about Queue-Fair?** Queue-Fair is seamless - really easy to set up and configure. For the limited quantity stock we want to sell - and not oversell - the customer experience is completely improved. No more site slow downs or trouble adding to baskets. Perfect. Queue-Fair meant we felt like we were in control on our key trading day Black Friday - and knowing how many people were arriving at the site each minute was really useful too. The business really likes it. Queue-Fair was really successful, it works really well. Support has been brilliant - every question has been answered super quickly. There are lots of events coming up where we want to use Queue-Fair too. **What do you dislike about Queue-Fair?** To date there is nothing that jumps out as needing improvement. **What problems is Queue-Fair solving and how is that benefiting you?** Historically we had a problem with oversell of fast moving product lines which has been resolved by controlling the flow of traffic to targeted pages. This has also allowed us to ease the strain on our infrastructure and stop site crashes do to spikes in demand. ### 12. A Perfect Queueing Service for our Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Mike S. | Event Organizer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2024 **What do you like best about Queue-Fair?** Great service & flexible pricing options work well for us. **What do you dislike about Queue-Fair?** Overall, no complaints! It's been a great service. **What problems is Queue-Fair solving and how is that benefiting you?** We run an event once or twice a year. By and large our website does just fine with the traffic, allowing a moderate amount of people to stop by and get information. However, when we actually sell tickets to our event, it gets overloaded very quickly. We learned from a horrible experience that we needed additional software to accommodate our ticket sales. I didn't even know that "virtual waiting rooms" existed before I started researching. We were so grateful to discover that you can use a service like Queue-Fair to handle spikes in traffic. We actually used a different service for a couple of years before switching to Queue-Fair. This other service functioned fine, but it was just getting more and more expensive and didn't seem to accommodate a small company like ours that really only needed to use the service once or twice yearly - so that's when I started poking around looking for an alternative service. I'm very happy I found Queue-Fair! They offer flexible plans so they can allow us to start up, and pause the service as needed, and not have to pay an exorbitant amount to run a service that we only use a couple of weeks out of the year. On top of that, the customer service is fantastic! I am frankly very disenchanted with our world of disconnection. Most companies aren't interested in having an acutal conversation with anyone! You've got to talk to phone bots, AI chats, etc. This is not the case with Queue-Fair. They're very helpful, knowledgeable and personable, and that carries through from the research/sales phase right into the support phase! (A pattern that's often broken with other services) Finally, the software is great to use. The GUI is clear and easy to navigate, change settings, etc. If you're completely unfamiliar with how queueing software works, it's a bit of a learning curve, but it's worth educating yourself on! Once it's all set up, the interface which communicates how the traffic is running, etc is all great! To anyone who has such a need, I wouldn't hesitate to recommend using a queueing service, and specifically Queue-Fair. ### 13. We are very happy and we want to stay with them for the future,the service and support is excellent! **Rating:** 5.0/5.0 stars **Reviewed by:** Marcus B. | Head of IT, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2024 **What do you like best about Queue-Fair?** Very easy, and extremly helpfull staff! All went so smooth with implementation! **What do you dislike about Queue-Fair?** There is nothing to dislike with this company! **What problems is Queue-Fair solving and how is that benefiting you?** Extreme overload on website by releases ### 14. Robust, lifesaver and easy to implement! **Rating:** 5.0/5.0 stars **Reviewed by:** Adelmo O. | Partner and System Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2024 **What do you like best about Queue-Fair?** How fast you can start using it and with a very user-friendly interface. **What do you dislike about Queue-Fair?** There are no downsides of using Queue-Fair. Everything that I was expecting to resolve my problems with high traffic was resolved as soon I implemented the Queue-Fair. **What problems is Queue-Fair solving and how is that benefiting you?** High traffic management in certains moments so we don't miss any sell and keep customer experience good as possible! ### 15. Everything worked perfectly! I'll use it each time we get a traffic spike to not lose any visitors **Rating:** 5.0/5.0 stars **Reviewed by:** Jean-Baptiste L. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2024 **What do you like best about Queue-Fair?** - Cheapest solution on the market and free tier for light use - Can go as low as you want on the queue rate per minute - litteraly few min to install - Multiple integration (cloudflare worker, script etc) - Great support et really good reactivity - Easy to edit CSS **What do you dislike about Queue-Fair?** - Still expensive system (but 100% understandable with all the technology packed in the solution) **What problems is Queue-Fair solving and how is that benefiting you?** Best bang for your bucks you can get to handle your critical event, i was able to handle more than 10 000 visitors traffic spike from TV show flawlessly. ### 16. Amazing support, everything works from the get-go. **Rating:** 5.0/5.0 stars **Reviewed by:** Agustin C. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2024 **What do you like best about Queue-Fair?** Prior to Queue-Fair, we had never used a queuing system before. The steps to get up and running were far easier than expected, and the support has been phenomenal. Every tweak needed has been done almost immediately. Regarding implementation and integration, the same can be said. The documentation is very clear and concise, and it was fully functional after just a few days of testing. While the queue was running, no issues were detected whatsoever. Overall, it's the perfect solution for us. **What do you dislike about Queue-Fair?** Everything has been excellent so far, no comment on this part. **What problems is Queue-Fair solving and how is that benefiting you?** Queue-Fair is helping us reducing high demand on our website, preventing it from crashing. ### 17. Reduced the stress of our online store launch day! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2024 **What do you like best about Queue-Fair?** We are a seasonal business that sells native plants. We launched a brand new website on the same day that we opened for orders this year. Typically, launch day provides a huge rush of customers to our website and having the Queue-Fair queue in place helped us to feel at ease throughout this experience. We could rest assured that our customers were having a streamlined experience and due to the queue they knew when to expect access to the website to begin shopping. We received zero emails from customers about the queue (which we attribute as a sign that it was all working well). The queue was easy to integrate into our website, our experience with the Queue-Fair team was smooth and professional, and best of all our customers had a great experience on our opening day! We appreciated the peace of mind that having this queue provided for us and it was definitely worth the money spent. **What do you dislike about Queue-Fair?** None. We have not had any issues with Queue-Fair. **What problems is Queue-Fair solving and how is that benefiting you?** It helped us to streamline the opening day of our website and reduce website load and lagging speeds for our customers. Essentially, it prevented customers from having a poor purchasing experience on our website. ### 18. Excellent support **Rating:** 5.0/5.0 stars **Reviewed by:** Sophie H. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2024 **What do you like best about Queue-Fair?** The immediate support available over the phone is brilliant, Matt and his team have gone out of their way to problem solve and assist. **What do you dislike about Queue-Fair?** For employees who aren't familar with the jargon and technical details of this kind of specialism, it can be daunting but there is a lot of help available **What problems is Queue-Fair solving and how is that benefiting you?** Our business has complex commercial demands and the high traffic to our site at specific times and dates was causing huge problems. These are now being managed effectively and we have control of the flow of sales. ### 19. Takes ALL the stress out of big ticket launches **Rating:** 5.0/5.0 stars **Reviewed by:** Andy C. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Queue-Fair?** It just worked perfectly, was very easy to set up, manage and add to the website & the support we received from Matt was above and beyond, masterclass in support really. **What do you dislike about Queue-Fair?** No dislikes really, the experience was so seamless and Matt gave us a lot of confidence beforehand. **What problems is Queue-Fair solving and how is that benefiting you?** Once a year we have a big ticket relase, in previous years our site has always crashed which has proven very stressful for eveyone involved. Queue-Fair solved this problem, our website didnt crash and customers we able to purchase tickets seamlessly. It all just worked, just as our onboarding consultant said it would. With Queue-Fair we are confident for even bigger releases in the future. ### 20. Great product, works flawlessly **Rating:** 5.0/5.0 stars **Reviewed by:** Gerd V. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2024 **What do you like best about Queue-Fair?** Easy installation & integration Excellent reporting Great communication & support Value for money 5 star experience **What do you dislike about Queue-Fair?** We currently have nothing negative to say about Queue-fair **What problems is Queue-Fair solving and how is that benefiting you?** We're thrilled to say that our ticket sale when smooth! We were sold out on day one and with the help of Queue-faire's virtual waiting room sollution, without a single glitch or customer complaint. Queue-Fair is wonderful, and we are very grateful for all the support from the Queue-Fair team - it was perfect. We are a happy Queue-Fair customer! ### 21. Queue Fair review **Rating:** 5.0/5.0 stars **Reviewed by:** Davide S. | Account manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2024 **What do you like best about Queue-Fair?** they are extremely professional and kind, very punctual and on point to customer needs **What do you dislike about Queue-Fair?** Honestly, we get along well in every aspect **What problems is Queue-Fair solving and how is that benefiting you?** Is an essential tool for managing events with many attendees ### 22. High value for money and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Sara D. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2024 **What do you like best about Queue-Fair?** Very good product, easy to implement ad use. It can be adapted to different websites and pages and it has a very good customer service. Recommended! **What do you dislike about Queue-Fair?** We have found nothing to dislike at the moment **What problems is Queue-Fair solving and how is that benefiting you?** It manages waiting room in order to not stress our websites during the launch of important ticketing events ### 23. Wonderful!!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Jose D. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Queue-Fair?** Queue-Fair worked very well and the support is very good. We plan to continue to use Queue-Fair on future projects. Thank you Queue-Fair!!! **What do you dislike about Queue-Fair?** Nothing, all is wonderfull. Perhaps, spanish people for the support. **What problems is Queue-Fair solving and how is that benefiting you?** Access of many people to the project. Avoided crashes of my server. ### 24. Amazing support and great tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Antanas T. | Co-founder, Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2024 **What do you like best about Queue-Fair?** Simplicity of setup and use. Queue-Fair enambled us to manage traffic during the launch. **What do you dislike about Queue-Fair?** Tool matched my expectations so I cannot name any disadvantages **What problems is Queue-Fair solving and how is that benefiting you?** Previuos year on launch of sales our site went down and we had issues with that. This year problem was solved by simple adding Queue-Fair script. ### 25. Simple and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Queue-Fair?** Great customer service. Easy to customise in your brand **What do you dislike about Queue-Fair?** Based in UK and we are based in Australia, so timezone a small issue. **What problems is Queue-Fair solving and how is that benefiting you?** Protects our client events from a stampeed during on sale period. ### 26. Queue-Fair is honestly an amazing product- highly recomended. **Rating:** 5.0/5.0 stars **Reviewed by:** Dennis D. | Founder , Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2023 **What do you like best about Queue-Fair?** Congratulations on a great product, Queue-Fair! We love it! I really wish we had switched to Queue-Fair earlier! The entire process of conducting a demo of the product to implementation was one of the smoothest processes I've ever experienced. The product itself had additional functions our previous supplier couldn't achieve so the switch was easy. Since our implementation, it's been a great experience, the product is working really well for us and support has been amazing. I suggest anyone searching for a queue product should look no further. **What do you dislike about Queue-Fair?** There's nothing that I don't dislike. The product is excellent and nightly reccomended. **What problems is Queue-Fair solving and how is that benefiting you?** Excessive amounts of traffic during onsales and this product definitely protects us. This ensures that our ticket system stays up and performs great during the customer purchase process. ### 27. Superb product backed by outstanding customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2024 **What do you like best about Queue-Fair?** Queue-Fair has been the perfect solution for handling spikes in demand for tickets through our website. Our customers can easily see that they are being queued fairly and can monitor queue progress in real time. **What do you dislike about Queue-Fair?** Queue-Fair's product and service met, and exceeded, our expectations. **What problems is Queue-Fair solving and how is that benefiting you?** Queue-Fair handles spikes in web traffic, helps avoid server overload, and allows our customers to feel that they are being queued fairly. ### 28. Easy to use, best value for money **Rating:** 5.0/5.0 stars **Reviewed by:** Gijs H. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2024 **What do you like best about Queue-Fair?** An easy-to-implement product that provides our customers expecting peak sales with an instant branded online queue. Super service and great value for money. I can recommend it to everyone. **What do you dislike about Queue-Fair?** So far we have found nothing to dislike :) **What problems is Queue-Fair solving and how is that benefiting you?** Providing our customers that expecting peak sales an instant branded online queue. ### 29. Review of Queue-Fair for large online retail event **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Music | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2024 **What do you like best about Queue-Fair?** "Queue-Fair is great, it came across as very intuitive to use and worked absolutely fine on our event. We definitely have plans for Queue-Fair in the future for events where we are expecting a huge deluge of traffic and participation in larger retail events" **What do you dislike about Queue-Fair?** Technical Guide could be made slightly simpler to follow. **What problems is Queue-Fair solving and how is that benefiting you?** Provides continuity and increases confidence for customer online experience ### 30. Fantastic product, fantastic experience with their team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Queue-Fair?** SUCCESS!!! Yesterday went so smoothly that my client cried. Literally. Such a great experience all around. **What do you dislike about Queue-Fair?** Nothing at all. Incredible support. Incredible product. **What problems is Queue-Fair solving and how is that benefiting you?** Prevents server from crashing with super high volume and provided an excellent experience for the end user. My client was thrilled as we watched from the Queue-Fair dashboard as the users rolled in to the virtual waiting room then were passed to the site and successfully made their purchases. ### 31. Great Service & Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2024 **What do you like best about Queue-Fair?** Super quick installation and great customer service. Exceptional value for money, compared to competitors. Thank you Queue-Fair for the great service you provided to our company. We surely recommend the Queue-Fair service to other people! **What do you dislike about Queue-Fair?** Though we used this service just onnce, we encountered no cons, everything went well. **What problems is Queue-Fair solving and how is that benefiting you?** No crash on our website during a special launch ### 32. Extremely great product for traffic control **Rating:** 5.0/5.0 stars **Reviewed by:** entire f. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2023 **What do you like best about Queue-Fair?** We used Queue-Fair for a performance-heavy project involving 3D configurations and wanted to be sure we provided a smooth user experience during the peak hours after the launch. We liked how easy Queue Fair was to set up in several languages. Code customisation possibilities were great, and we aligned the waiting room to our design system. Support was extremely helpful along the way, too — special thanks to Matthew for introducing us to the product. Highly recommended to use if you're looking for a stable traffic control tool. **What do you dislike about Queue-Fair?** So far we haven't experienced anything disliking about the product. **What problems is Queue-Fair solving and how is that benefiting you?** We were launching a performance-heavy product that needed as smooth as possible experience on the first days of the launch, which was only achievable by adding a traffic-control system. Queue-Fair did its job great, and we still use it during peak hours. ### 33. Perfect service and solution for our Shop **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2023 **What do you like best about Queue-Fair?** Perfect service, they answered my mail even in the night! Best service i encountered over the last years. Impressive fair pricing! **What do you dislike about Queue-Fair?** nothing, it's doing what we payed for and by now we're more than happy with the service and pricing **What problems is Queue-Fair solving and how is that benefiting you?** We usually get high peaks of users every once in a while, with Queue-Fair we finally could manage to get our servers stable again and the selling process is just perfect. ### 34. Using a virtual waiting room **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** December 17, 2023 **What do you like best about Queue-Fair?** The value for us has been very high altogether. The help was professional, the support was superior, and they even joined our meeting to watch over with us all as the queue went live. It was great! **What do you dislike about Queue-Fair?** Nothing particular to adress, the overall experience was good. **What problems is Queue-Fair solving and how is that benefiting you?** Help with lots of incoming customers to our website. ### 35. Very useful tool and excellent technical assistance. **Rating:** 5.0/5.0 stars **Reviewed by:** Fran C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2023 **What do you like best about Queue-Fair?** I highly value its smooth operation and the functionalities of its implementation. The support they provide to the user of their service is also a significant part and makes a difference. **What do you dislike about Queue-Fair?** I have not found weak aspects or deficiencies in your service development and management. Perhaps, from my point of view I'd like to have more pricing options for its service. But I understand their point of view when offering their service the way they do. **What problems is Queue-Fair solving and how is that benefiting you?** It is helping us to manage successfully and solvency at times of high user traffic on our website. We are more productive thanks to its tool since it allows us to dedicate efforts to other tasks, leaving its part well covered and insured. ### 36. Great tool saved our shop **Rating:** 5.0/5.0 stars **Reviewed by:** Dion M. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2023 **What do you like best about Queue-Fair?** Customer service is very good. The easy setup. The efficiency of the tool. **What do you dislike about Queue-Fair?** There is nothing wrong with that tool, once you understood the process. **What problems is Queue-Fair solving and how is that benefiting you?** server saturation ### 37. The Best Waiting Room Partner! **Rating:** 5.0/5.0 stars **Reviewed by:** Anna Margarita C. | Website and Marketplaces Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2023 **What do you like best about Queue-Fair?** We are very glad to have Queue-Fair as our Waiting Room partner for the three (3) big events we had last year 2022 - the iPhone 14 pre-order, the iPhone 14 launch and the biggest double digit sale of the year which is the 11.11. Our website did not crash! - our main goal during these high peak events. We even achieved and went beyond our Sales Target in 2022. Really, thanks to Queue-Fair! Despite the time differences between Philippines and UK, Queue-Fair’s CEO really consistently reached out to us just to make sure our events were all a success. And, the Queue-Fair platform itself is notable as it is user-friendly. We appreciate the data reports we have exported as these gave us meaningful historical insights which will be useful for our future projects. Definitely, Queue-Fair will be our top of mind for future reference and will surely be our only Waiting Room partner recommendation to our dear friends outside the organization. More power Queue-Fair! Good job! **What do you dislike about Queue-Fair?** So far, we do not have any disliking with Queue-Fair. We are so happy to have them as our partner :) **What problems is Queue-Fair solving and how is that benefiting you?** Our website did not crash for our high peak events. We were able to funnel out the web traffic well. The Queue-Fair portal is very easy to use which did not intimidate first time-users. ### 38. the best waiting room, very easy to implement it!!! **Rating:** 5.0/5.0 stars **Reviewed by:** FRANCO OBET R. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2023 **What do you like best about Queue-Fair?** The system is working very well - we are going to use it again for future events, and I love the service! **What do you dislike about Queue-Fair?** no, all was awesome! no cons!, you need to test it! **What problems is Queue-Fair solving and how is that benefiting you?** we can distribute the load of our server, because all the users can stay in the virtual waiting room, so for me, i made a good choice selecting this tool, very useful. ### 39. Takes all the stress out of high demand event launches **Rating:** 5.0/5.0 stars **Reviewed by:** Vincent W. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2023 **What do you like best about Queue-Fair?** Very easy to configure and set up with a very attentive support team. The solution worked perfectly and apart from no stress we actually sold out quicker because of the visibility of the queue **What do you dislike about Queue-Fair?** There really wasn't anything I didn't like. It does exactly what it says on the tin. **What problems is Queue-Fair solving and how is that benefiting you?** Potential to collapse website and in particular payment gateways because of too many simultaneous transactions ### 40. I recommend this product! **Rating:** 5.0/5.0 stars **Reviewed by:** Caio M. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** December 07, 2022 **What do you like best about Queue-Fair?** I recommend this product! We have an e-commerce in Brazil and our infrastructure is not enough to ensure the demand. I used the Queue-Fair as free and it solved my problems! Now I am buying a license to use the complete package. **What do you dislike about Queue-Fair?** So far so good! At this moment I am happy to use this product. No problems yet. Nothing to include. No problems yet. Nothing to include. No problems yet. Nothing to include. **What problems is Queue-Fair solving and how is that benefiting you?** So far so good! At this moment I am happy to use this product. No problems yet. Nothing to include. No problems yet. Nothing to include. No problems yet. Nothing to include. ### 41. Superb! **Rating:** 5.0/5.0 stars **Reviewed by:** joel e. | Head of Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2022 **What do you like best about Queue-Fair?** User friendly, easy to set up and get going - and superb B2B communication. Also, it works great when things heat up. **What do you dislike about Queue-Fair?** Haven't experienced anything we don't like. **What problems is Queue-Fair solving and how is that benefiting you?** Helps reduce the load of the website (Ticketing) - and by building it with ease of use in mind, it enabled the support team to use it - no devs needed. ### 42. Just what we needed! **Rating:** 4.5/5.0 stars **Reviewed by:** Jonathan N. | Owner and Project Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2022 **What do you like best about Queue-Fair?** Feedback was really good and Queue-Fair worked how we needed it to.  It's nice to have Queue-Fair there as a way of throttling demand when marketing goes out to hundreds of thousands of people at once - it doesn't matter how much cloud resource you have, if you've got thousands of people hitting refresh you need a safety net.  The costs of having a Queue-Fair Virtual Waiting Room compared with the costs of database issues or dealing with angry customers means is a no brainer. So far, we really happy with it! **What do you dislike about Queue-Fair?** Nothing so far and the one glitch that we had when our account was set up for us was resolved quickly for us. **Recommendations to others considering Queue-Fair:** Our recommendation is to get in touch with Queue-Fair and request a demo. **What problems is Queue-Fair solving and how is that benefiting you?** This will help us manage large onsale ticket events that we have a high on demand level from the public for. ### 43. Great platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2022 **What do you like best about Queue-Fair?** - Easy to use CMS, it was really easy to understand how to use - Great customer support, always respond quickly and give clear instructions - Great live reporting which helped us monitor traffic during event launches accurately - Easy to integrate with platforms - Easy to add branding to queue pages **What do you dislike about Queue-Fair?** It would be good to have some template queues which you can easily just select and have pre-set up **What problems is Queue-Fair solving and how is that benefiting you?** When our events launch we often see a large amount of traffic in a short period of time, this leads to our platform crashing. Queue Fair allows us to ensure that everyone gets a fair chance at attending our events, which we really value. ### 44. It just works **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2022 **What do you like best about Queue-Fair?** That was the easiest launch we’ve had this year by some way. We sold out of our four main products and made 20% more than projected. I think the queue system enabled people to feel they had more time to shop so they added other items to their basket. Also, watching our launch in real time and being able to accurately see the true numbers attempting to hit our website had given us a major insight into future product launches. **What do you dislike about Queue-Fair?** It would be nice for QF to have a range of templates for the 4 pages (Pre-sale / Queue / Post-sale / Hold) so that we could just grab one and add media. We ended up adding a flickity carousel to the default page. This was easy enough to do but QF should consider having various templates to quickly employ which are all responsive and cross-browser checked. **Recommendations to others considering Queue-Fair:** Don't feel afraid to reach out to them if you have a problem. They respond very quickly and are extremely helpful. **What problems is Queue-Fair solving and how is that benefiting you?** Website crashing due to sheer volume of traffic on key product launches. We don't do enough of them to warrant upgrading our server so QF is the perfect solution. ### 45. It was just what we needed to manage traffic and the support service is great!. **Rating:** 5.0/5.0 stars **Reviewed by:** Hernán B. | Full Stack Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2022 **What do you like best about Queue-Fair?** The system has worked very well! Without it we would not have been able to manage the traffic of people correctly. They kept in touch all the time helping us to implement it. We looked for several companies and without a doubt we have found the best! Thank you very much, Queue-Fair! **What do you dislike about Queue-Fair?** nothing, really the feedback is very good, everything has gone very well! nothing, really the feedback is very good, everything has gone very well! nothing, really the feedback is very good, everything has gone very well! **Recommendations to others considering Queue-Fair:** *Are you willing to be a reference for this software product or service? **What problems is Queue-Fair solving and how is that benefiting you?** Control the high traffic demand that affected our servers causing them to go down. nothing, really the feedback is very good, everything has gone very well! nothing, really the feedback is very good, everything has gone very well! ### 46. Amazing & easy product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2022 **What do you like best about Queue-Fair?** Queue-Fair is an amazing product - it's really beautiful. So easy to set the parameters in real-time, and it's so easy to integrate too. The support is reactive and friendly **What do you dislike about Queue-Fair?** Really nothing, maybe a lot of indicator for deep analyze **What problems is Queue-Fair solving and how is that benefiting you?** I have traffic peaks and queue fair allowed me to set up a virtual waiting room in 15 minutes (including settings). So I protect my infrastructure from all these traffic peaks ### 47. Peace of mind, easy to implement, knowledgeable and helpful team **Rating:** 5.0/5.0 stars **Reviewed by:** Richard L. | Partner / Senior Analyst Programmer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2022 **What do you like best about Queue-Fair?** Communication! Aside from the system itself, which works very well, what makes one system stand out from the others is the people behind it. During the sales process, the team was there to answer all of my questions. During the trial period, the team was there to help me with the implementation and answer my technical questions. And even when I was ready to go into production, they were still there! They know their system well and it shows that they have seen others! Now that the system is in production, I can rest easy knowing that peak demand will no longer cause problems on my system. **What do you dislike about Queue-Fair?** I have nothing to dislike for now! Everything is perfect! **Recommendations to others considering Queue-Fair:** Ask for an online meeting with them. They will answer all of your questions. **What problems is Queue-Fair solving and how is that benefiting you?** We have launch days for some of our customers and the demand being very high, it has caused us performance problems in the past. Now that we have Queue-Fair in place, it will allow us to eliminate these problems! ### 48. It's amazing! Queue-Fair rocks! Thank you very much Queue-Fair! **Rating:** 5.0/5.0 stars **Reviewed by:** Flavia S. | Digital Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2022 **What do you like best about Queue-Fair?** Queue-Fair was incredibly useful in controlling the volume of traffic on our website, resulting in a seamless and enjoyable user experience. The support was prompt and competent, always prepared to clear up any doubts and aid us in the process. **What do you dislike about Queue-Fair?** So far, nothing to complain about. For us, the system and service were first-rate. **What problems is Queue-Fair solving and how is that benefiting you?** When our website is extremely busy, Queue-Fair assists in controlling the traffic and enhancing user experience. ### 49. Queue-Fair helped us avoid extreme users' load on our web application. A stress killer app. **Rating:** 5.0/5.0 stars **Reviewed by:** George M. | Director and Innovation Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2021 **What do you like best about Queue-Fair?** We knew there would be a rush of registrations/applications through a new eGovernment service we launched. We wanted to avoid users arriving simultaneously and use the queue continuously for protection. Queue-Fair provided us with a branded Queue Page and easy-to-use tools to customise and manage our waiting room. Their support was excellent and a pleasure to speak with. Queue-Fair was continuously there for us and what is important for us is that we did get the service we needed. Thank you Queue-Fair! **What do you dislike about Queue-Fair?** Well, there is nothing we disliked about our use of Queue-Fair. **What problems is Queue-Fair solving and how is that benefiting you?** We are developing and hosting e-Government web applications, that run on behalf of governmental organisations and also big private organisations. Some of these applications deal with applications for funding. Whenever the process is on a "first-come-first-served" basis, we have big chances of having extreme loads of simultaneous users at certain times. It does not worth it to invest in infrastructure to deal with those few moments, however, it is very important we deal with the issue. Queue-Fair takes care of the load balancing. ### 50. Integrated for a pre-sale with ease **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2022 **What do you like best about Queue-Fair?** Very easy to implement. We were able to implement in a day and run a few tests leading up to our sale at www.theplayerslounge.io. We run a platform with a number of commerce customers where queues have become a necessity and we will be moving forward with Queue-Fair. We tried a competitive product and were not happy with the results. Queue-Fair was not only easy and ran smoothly, but the team understood our needs and were able to work with us to achieve our goals. **What do you dislike about Queue-Fair?** There are some capabilities that we are looking for in the long term that were not all there. However, we will develop a long term relationship with Queue-Fair and work towards these capabilities together. **Recommendations to others considering Queue-Fair:** The Queue-Fair team has a deep knowledge and solid platform available for queuing customers for sales. It comes with a pre-sale waiting room, randomizer, adjustable pass through queue, and a pausing capability if for any reason you need to stop the queue when systems get overwhelmed. **What problems is Queue-Fair solving and how is that benefiting you?** We work with some of the biggest brands out there and with that comes a large demand during sales and drops. With that, we need a fair queuing platform to provide all customers with a fair and painless experience when engaging with our platform. We implemented a queue and the response from the community was very positive. ## Queue-Fair Discussions - [What is Queue-Fair used for?](https://www.g2.com/discussions/what-is-queue-fair-used-for) - 1 comment - [View Queue-Fair pricing details and edition comparison](https://www.g2.com/products/queue-fair/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-05-13+09%3A27%3A43+-0500&secure%5Bsession_id%5D=fa4e2c42-a6be-41fa-9a99-9d52eb6a7d96&secure%5Btoken%5D=34569990a5e31a33363b59638be817856d37cabf77c5a0023dd781a4f8b839e9&format=llm_user) ## Queue-Fair Integrations - [ASP.NET](https://www.g2.com/products/asp-net/reviews) - [Drupal](https://www.g2.com/products/drupal/reviews) - [OpenJDK 8 (Java 8) on Ubuntu 18](https://www.g2.com/products/openjdk-8-java-8-on-ubuntu-18/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) ## Queue-Fair Features **Traffic** - Traffic Controls - Network Controls - Traffic Overview **Administration** - Dashboard - Scalability - Customization - API / Integrations ## Top Queue-Fair Alternatives - [Queue-it](https://www.g2.com/products/queue-it/reviews) - 4.7/5.0 (158 reviews) - [CrowdHandler](https://www.g2.com/products/crowdhandler/reviews) - 4.9/5.0 (35 reviews) - [TrafficDefender](https://www.g2.com/products/trafficdefender/reviews) - 4.5/5.0 (1 reviews)