The ability they have to configure almost everything through their API, the performance of their platform when high-demand queues are required, the great support we receive from their team even when we are in a different time zone, and the good price we found as a solution compared to other platforms.

We are a k12 district that used QueueFair for our parking sign-up (which is a way higher intensity event than it probably sounds like). Working with them was a great experience end-to-end. It felt like we got the VIP treatment despite being a small customer. We had some unusual stuff we were trying to do as far as allowing users to save their positions in a way that was tied to their Google account, and validating that the user that signed in to enter the queue was the same one that signed up for a parking spot. Matt was ready to jump right in to the technical stuff with us on the sales call, and via email after we were a customer. There was no wading through multiple tiers of support. The technical and security guides are really through. This is a "do one thing well" kind-of company, and they do it well. I think that shows up best in the way that they have tuned the working of user-facing messaging. That might sound trivial, but it's those little differences that might mean 50-100 extra support calls on event day.

It completely solved the issue we had with our servers getting overloaded with big spikes in demand. Our product drops are now smooth, where they used to be a nightmare. The interface is genuinely easy to navigate. We didn't need a long onboarding process to get comfortable managing queues and settings. When we've had questions, the documentation has consistently had the answer, which is a relief compared to platforms where you're stuck submitting a support ticket for basic things.