Mekari Qontak Reviews & Product Details

After using Mekari Qontak for about 6 months, it has significantly helped our team communicate with customers more efficiently. The broadcast feature allows us to reach many customers quickly, and the chatbot feature is very useful in assisting and automating customer conversations. It makes our customer communication much more organized and responsive. Review collected by and hosted on G2.com.

One downside is that exporting or retrieving chat/data cannot be done directly by users. We currently need to contact the Qontak team to request the data, which can take quite some time. It would be great if there were a self-service export feature to make the process faster and more efficient. Review collected by and hosted on G2.com.

As a customer service agent, I find Mekari Qontak very convenient because I can access it through the mobile app or the website. This makes it easy for me to work remotely without needing expensive devices. The features in Mekari Qontak are also straightforward, and in my opinion it has the cleanest UI, so I don’t get confused while using it. Review collected by and hosted on G2.com.

One thing I dislike is that when I log in to Mekari Qontak on one of my devices (mobile phone/laptop) and activate my agent account, I sometimes find on another device that my account still shows as inactive (whether due to signal or other issues). As a result, my performance is considered to have declined because it looks like I wasn’t active on time. Review collected by and hosted on G2.com.

We are using this product/service daily, 24x7. It really very simple and easier to use, have many feature such as broadcast message, schedule, and tagging customer etc. The customer support is always ready and fast to solve our problem. And there is a feature about report for our agent, so we can evaluate and make more better performing every month. Review collected by and hosted on G2.com.

There is no issue about the Mekari Qontak so far. Review collected by and hosted on G2.com.

Easy to access, full features, no hassle. There is even a mekari qontak (qontak chat mobile) app that allow ls me to replay to customer messages outside of store hours. I think Mekari Qontak is the best among others.

My store is located in Bogor Trade Mall, and i even recommended Mekari Qontak to the mall management. Review collected by and hosted on G2.com.

I think not issue with mekari qontak, overall is the best. Review collected by and hosted on G2.com.

I most enjoy using Mekari Qontak because it simplifies creating chatbot flows with a simple and easy-to-understand interface. Additionally, the 'report list of conversation' feature is very useful as it contains a lot of necessary information for managing agent performance, including a duration counter from when an agent is assigned a chat until it is resolved. This application is also easy to understand and lightweight, making it easier to track the team's handling of conversations. Review collected by and hosted on G2.com.

If possible, provide a feature to access the conversation via a link. Review collected by and hosted on G2.com.

What I like best about Mekari Qontak is its ability to centralize all customer communication and data in one platform. The integrated CRM, omnichannel features, and easy-to-use interface help teams work more efficiently, respond faster, and maintain organized, professional customer interactions. Review collected by and hosted on G2.com.

Some features require time to learn, and initial setup can feel complex. However, with proper usage and familiarization, the platform becomes much easier and more efficient to use. Review collected by and hosted on G2.com.

The most valuable feature of Mekari Qontak is the WhatsApp Broadcast API. It provides unlimited broadcast capability with a clean and intuitive UI/UX, making integration and implementation with our engineers very straightforward. We can easily create and submit message templates for Meta’s approval before sending broadcasts to customers. In addition, our customer service team can monitor campaign performance and respond directly to customer replies, which makes the workflow highly efficient. Review collected by and hosted on G2.com.

Overall, Mekari Qontak works very well for our needs. If I had to mention one area for improvement, it would be that the reporting and analytics dashboard could be even more detailed. Having more advanced insights would make it easier to measure campaign performance in real time. Review collected by and hosted on G2.com.

The onboarding support team was both responsive and dependable, making sure our omnichannel and CRM migration proceeded without any issues. Review collected by and hosted on G2.com.

The dashboard could be improved, that allows us to configure it ourselves, so we can view specific information that is important to our company. Review collected by and hosted on G2.com.

What I like best about Mekari Qontak is its ability to centralize all customer interactions in one platform. It lets our team manage multi-channel conversations efficiently, while its automation and analytics provide insights that help improve our response and service quality. Overall, it significantly boosts our productivity. Review collected by and hosted on G2.com.

The platform keeps updating and evolving, which means I need to continuously adapt to the changes. It can be a bit inconvenient at times, but with the support team's assistance, everything remains manageable. Review collected by and hosted on G2.com.

It’s easy to use and suits our needs well. The implementation was also straightforward, especially because they guided us through the process from start to finish. Review collected by and hosted on G2.com.

Account Manager a bit slow response or changed without notifying customer. Review collected by and hosted on G2.com.